Tooele Army Depot IT Help Desk Services and Support
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- W52P1J20Q3009
- Agency
-
Joint Munitions Command
Army Materiel Command, Department of Defense
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- D321 It And Telecom- Help Desk
- Place of performance
- Tooele, Utah 84074, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The solicitation seeks quotations for information technology help desk support services at Tooele Army Depot in Utah. The help desk will provide tier one and two technical support services to resolve customer issues via phone, email, web tickets, or on-site support for two user areas comprising approximately 540 total users. The Department of the Army Materiel Command Joint Munitions Command is the requiring activity seeking a one-year base period of performance plus four one-year option periods. Proposals are due by 1:30 PM on February 18, 2020 and will be evaluated based on total price. Questions regarding the solicitation were due by February 7, 2020 with responses provided via amendment prior to the closing date.
The acquisition is a 100% set-aside for service-disabled veteran-owned small businesses with a North American Industry Classification System code of 541513. The estimated contract value is $30,000,000 to be awarded on a firm-fixed-price basis. The current incumbent contractor has provided these services since 2015. Performance will take place at Tooele Army Depot in Tooele, Utah and require three full-time equivalents holding secret clearances. A thirty-day transition is required upon award.
Notice text
The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers. The Help Desk provides both Tier-I and -II Computer Help Desk Technical Services (Help Desk) to resolve customer administrative and technical issues, via telephone, remotely, or on-site, at the customer’s desk. Problems come into the Help Desk via telephone, e-mail Help Desk Tickets, web-based Help Desk Tickets, or automated equipment monitoring devices and software. There are two main categories of Help Desk Tickets: Routine and VIP/Urgent/Critical. As its primary objective, the Help Desk seeks to restore normal service to standard operation as quickly as possible in order to minimize adverse impact on customers, business operations, and processes.
Files
Notice history
| Notice | Type | Posted |
|---|---|---|
| Tooele Army Depot IT Help Desk Services and Support | Award Notice | |
| This notice | Solicitation | |
| Tooele Army Depot IT Help Desk Services and Support | Pre-Solicitation |
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