W52P1J20Q3009 Amendment 0003 - TEAD IT Help Desk Services.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

See Page 2.

1. CONTRACT ID CODE PAGE OF PAGES

1 10

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 13-Feb-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W52P1J20Q3009

X 9B. DATED (SEE ITEM 11)

23-Jan-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

13-Feb-2020

CODE

ARMY CONTRACTING COMMAND - ROCK ISLAND

3055 RODMAN AVENUE

ROCK ISLAND IL 61299-8000

W52P1J 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W52P1J20Q3009

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

AMENDMENT 0003

The purpose of Amendment 0003 to the solicitation is as follows:

1. Provide a corrected answer to question #40 in the listing of solicitation questions/answers provided by Amendment 0002 as follows:

“40. We will be utilizing a sub-contractor that has their TS Facility Clearance however. Will this suffice for this requirement or does the Prime Contractor require a Facility Clearance.

Response: The full time employees must have Secret Clearance. Prime contractor shall have applicable clearances to monitor performance.”

2. Provide clarification that compliance with the FISMA (Federal Information Security Management ACT) will be through the Government ISSM (Information System Security Manager).

All other terms and conditions remain unchanged.

Questions and Answers provided by Amendment 0002, with corrected response to question 40, are reprinted below for convenience.

QUESTIONS AND ANSWERS

Questions and Answers

Solicitation: W52P1J-20-Q-3009 TEAD IT Help Desk Services and Support

7 February 2020

1. Are you simply requesting price quotes and 3 past performance references/descriptions?

Response: See page 3 of the solicitation, Executive Summary, item #6. This paragraph details what is required at submission of quotation.

2. What is the evaluation criteria (i.e., LPTA, best value, etc)?

Response: See clause 52.212-2, Evaluation – Commercial Items.

Award will be made based upon total evaluated price that is capable of being determined fair and reasonable by the Government to the offeror determined to be responsible offeror whose offer is determined compliant with all requirements of the solicitation.

3. Confirming that no resumes are requested/required with the bid.

Response: Confirmed. See page 3 of the solicitation, Executive Summary, #6. This paragraph details what is required at submission of quotation.

4. Since this contract is covered by the Service Contract Act, please provide the

Government’s Statement of Equivalent Rates (labor category and rate), see FAR 52.222-42, Statement of Equivalent Rates for Federal Hires.

Response: See page 29 of the Solicitation. Clauses 52.222-41 and 52.222-43 reference Service Contract Labor Standards: **SCA WD 2015-5489 Revision 10 dated 23 December 2019 (or latest version) is applicable.** This wage rate can be found on beta.sam.gov. Government GS equivalents will be GS-9 without fringe or locality.

5. Could you please tell me if the Presolicitation posted as solicitation number

W52P1J20Q3009 on FBO contains requirements similar to any work performed currently or in the past, or will this be a new requirement?

Response: See number 6.

6. If possible, can you please provide the most recent contract or task order number?

Response: Previously performed on contract W52P1J-15-C-3002.

7. Item #15 of the executive summary, page 4, indicates that working hours are Monday through Thursday 7:00 A.M. until 5:00 P.M. Is the government requesting all FTEs work 4 ten-hour days per week, with no accommodation for lunch? Also, there is a discrepancy in working hours reflected on throughout the PWS, indicating support is required from Monday through Thursday 6:30 A.M. until 5:00 P.M. Please clarify the working hours.

Response: Working hours are Monday through Thursday 6:30 am until 5:00 pm Mountain Time.

8. Section 5.1.2 of the PWS indicates a requirement for elevated response to VIPs. Please clarify how many VIP personnel are to be supported.

Response: 2.

9. Although a ticketing system is identified and acceptable quality levels (AQLs) are defined, please clarify or indicate the historical or anticipated ticketed volume and the number of staff supported.

Response: These numbers are estimates and are subject to change. Users 540, 2500 tickets per year.

10. The quality control matrix in section 6.2 of the PWS, page 71, indicates requirements for application design & development, software development and software documentation, but these tasks are not identified elsewhere in the PWS. Please clarify if this is meant as an example of the matrix required in the contractor provided Quality Control Plan (QCP).

Response: Meant as an example.

11. Item 6.5, page 75, indicates estimated travel of 2000 miles per year, although there is no reimbursement for these costs. Please clarify if the travel cost is to be added to the proposed labor costs for each contract year.

Response: Will be added to the proposed labor costs for each contract year.

12. Please clarify if the IAT level I certifications are required for all personnel, and clarify if these certifications must be current at time of award, or if can they be accomplished post award.

Response: 6 months from award.

13. The Instructions to Offerors are somewhat cryptic. Throughout the entire 80-page solicitation, I can find proposal submission requirements, but the Instructions to Offers (starts on page 17) itself needs some clarification. There is a list of items required for the solicitation, but normally, these are contained in separate volumes. No information on what items are to be placed in separate volumes is present. Can the Government please provide more thorough instructions on proposal structure?

Response: See Executive Summary #6.

14. The PWS calls out a Transition Plan to be submitted, but it does not provide any timelines for submittal (for Phase-In). Should the Transition Plan be submitted with the proposal?

Should it be a stand-alone document, or part of a larger technical volume (refer to question 1)?

Response: The Contractor shall conduct phase-in procedures beginning 30-days prior to the performance date specified within the installation task order. See PWS 7.4.3.

15. The PWS, when talking about access to facilities, information, and IT systems, (PWS paragraphs 7.2.2, 7.2.3, 7.2.4 ( refers repeatedly to PWS paragraph 6.4.1 with reference to background investigations. Should that be PWS paragraph 7.2.1, or is there missing/mis-numbered information in the PWS related to 7.2.2, 7.2.3, 7.2.4?

Response: Mis-numbered. PWS will be modified to correct and incorporated at a later date

16. We are looking to bid for this contract, but I did not see a due date for questions. Can you please give me that date? Is there a particular format those questions need to be in?

Response: Questions will be accepted via email to Ryan Buhman and Vicki Ahlgrim until 3pm Central Time on 7 February 2020. All questions received will be posted in a Solicitation Amendment after 7 February 2020.

17. Will the Government provide clarification and/or guidance regarding requirement of any technical responses additional to instructions for completing the SF Forms? Are cost-narratives permitted with CLIN submission to meet the evaluation standard set forth in 52.212-2 Evaluation - Commercial Items - "Award will be made based upon total evaluated price that is capable of being determined fair and reasonable by the Government to the offeror determined to be responsible offeror whose offer is determined compliant with all requirements of the solicitation."?

Response: See Executive Summary #6.

18. Please confirm this solicitation is covered under E.O 13706 as it states. If so, wouldn't the number of hours be 1864 instead of the 1920 shown?

Response: This contract is covered under E.O. 13706 and 1864 is the correct hours; the PWS will be modified to reflect this at a later date.

19. The occupation title states Personal Computer Support Technician, please confirm the occupational code to be used under the SCA WD identified is 14160 and that it is NOT a different title or code.

Response: Personal Computer Support Technician is the correct title.

20. Please confirm the number of personnel currently performing the level of effort. Is the level of effort (number of personnel) remaining the same, decreasing or increasing?

Response: 3, this number is remaining the same.

21. For the Transition Plan itself, do you want it submitted with the proposal, or 10 days (or some other number) ARO? We just want to make sure we submit it with the proposal if that is what you want. Paragraph 7.4.3 does not clearly state when the plan itself is supposed to be submitted (for in Phase-In portion).

Response: Executive Summary #6 details what is required with quotation submittal. PWS

7.4.3 “The contractor shall provide a transition plan outlining the designated time-period and strategy to transition into the duties as the contractor.” This statement is for the awardee. The transition plan is due after award of contract.

22. Can the subcontractor's Past Performance count as the Prime's Past Performance? Also, can the References be mixed (Prime/Sub)?

Response: No. The prime contractor must have references.

23. Please provide clarity on how the Attributes in Table 3 – IAT Level 1 Position Requirements (pg 74 of 80) correlate with the LCATs listed in Table 5 (pg 75 of 80). To what position does the IAT Level 1 refer?

Response: All 3 positions, Personal Computer Support Technician

24. Will the three positions listed in Table 5 be the only LCATs required for recruitment?

Response: Yes

25. Are resumes of contingent hires required to be included in the proposal?

Response: No

26. Are Contingent Offer Letters required to be included in the proposal? If so, what wording should be used for the Letter.

27. Please confirm – will all the LCATs in Table 5 require at least 1 IA Baseline Certification

& CE/OS Certificate?

28. Please confirm – the contractors will work Monday through Thursday, only –they are not required to report on Fridays?

Response: Monday through Thursday 6:30am until 5:00pm

29. Will the government accept interim clearances?

Response: no, refer to PWS 7.2.1.

30. Could the Government please clarify if contract/Full Time Equivalents (FTE’s) are subjected to Service Contract Act (SCA). If yes could you, please clarify the mandatory cost elements to prepare the pricing? Health and welfare, holiday, vacation pays.

Response: Yes. See clause 52.222-43 and 52.222-41 of the solicitation.

31. Could the Government please confirm, if there are funds available for this contract?

Response: Yes.

32. Could the Government please provide an estimated date of contract award?

Response: Estimated award date in mid-March 2020.

33. Could the Government please provide transition timeline in days or weeks?

Response: 30 Days.

34. Could you please confirm if resumes are required for this contract to submit along with the proposal? If yes, for which positions, resumes are required?

Response: No.

35. Are signed Letters of Commitment are required?

36. Could you please confirm if there is any security clearance requirements for the labor categories listed in the RFP?

Response: See PWS section 7.

37. Are all offeror RFQ questions and all government responses to those questions being provided to ALL offerors?

38. Please clarify the number of FTEs currently supporting the contract? Are the same number of FTEs required through the base year and all options?

Response: 3, that number will remain the same.

39. Please clarify the video conference services/terminals that currently being utilized.

Response: 4.

40. We will be utilizing a sub-contractor that has their TS Facility Clearance however. Will this suffice for this requirement or does the Prime Contractor require a Facility Clearance.

Response: The full time employees must have Secret Clearance. Prime contractor shall have applicable clearances to monitor performance.

41. Will the government please provide the years on contract for each of the incumbent contractors?

Response: Previously performed on contract W52P1J-15-C-3002, awarded in year 2015.

42. How many users are supported in each location?

Response: A total of approx. 540 users, this number is subject to change.

43. How many trouble tickets are received daily on average as I don't believe that was provided?

Response: Approx. 10 a day, this number is subject to change.

44. Are there any restrictions on font size, page size, margins?

45. Will a pricing narrative be allowed within the pricing quotation?

Response: See executive summary #6 for what is required to be a complete quotation. If an offeror chooses to submit a pricing narrative with the quotation it will have no impact on evaluation.

46. Is there a preferred template for the past performance references?

47. Required references number 6 calls for a brief description of relevant work experience.

Should the past performance references be a separate document?

48. Required references number 6 calls for a brief description of relevant work experience.

What does the government consider a brief description? Is there a page limit?

Response: There is no page limit. A brief description is an overview of relevant work.

49. This is a Secret clearance opportunity. Does the Government intend to provide a DD254? If not, is the offeror required to supply this?

Response: The DD254 has been incorporated into Solicitation W52P1J-20-Q-3009 by Amendment 0002.

50. Will the Government provide the incumbent contractor name and if they are still able to compete for this effort?

Response: Previously performed on contract W52P1J-15-C-3002. Yes they are able to compete.

51. How will the Government verify if a company is a certified Service Disable Veteran Owned Small Business (SDVOSB)? Recommend the Government use VIP to certify companies submitting proposal for this requirement.

Response: Verification will be completed in System for Award Management and US Small Business Administration.

52. There was no evaluation criteria or method for evaluating proposal submissions provided in the solicitation for this effort. Will the Government provide the evaluation criteria for awarding to the selected offeror and will the Government clarify if this is a best value or Lowest Price Technically acceptable proposal?

Response: See clause 52.212-2 Evaluation – Commercial Items.

53. Responses indicate that price quotations are to be provided, but there is no identified pricing template other than Section B CLINs for the FFP labor. Will the Government provide the specific format in which price proposal are to be submitted to the Government?

Response: See executive summary #6 for what shall consist of a quotation. The Government has not requested a specific format.

54. Normal working hours are specified as 7am through 5pm, but PWS sections 5.1, 5.2, 5.3 and 7.3 identifies that the services performed are required between 6:30 am and 5:00pm.

Will the Government please clarify the normal working hours for the contract?

Response: 6:30am to 5:00pm Mountain Time. Executive Summary #15 has been revised to 6:30am to 5:00pm.

55. Does the Government or incumbent contractor have an established Tier 0 support or SOP in place for self help service?

56. How many users/customers are in the North and South Areas, and TEAD tenants that are required to be serviced under the resulting contract? Does the government anticipate the customer base to increase or decrease during the contract periods award for the solicitation?

Response: Approx. 540 total users, this number is subject to change.

57. Is the ticketing system setup to auto generate metrics on tickets received to specify time and date for SLA standards tracking or is the Contractor required to keep track of SLA time frames separately?

58. How many tickets are received a year for all IT related issues?

Response: Approx. 2500, this number is subject to change.

59. Will the Government provide the number of VTC currently in service that need to be maintained on site and how many tickets were received over the past 12 months?

Response: 4 VTC’s approx. 175, this number is subject to change.

60. Will the Government provide the Network Service number of tickets received over the past 12 months?

Response: Approx. 200, this number is subject to change.

61. The Government notes that reimbursement of mileage will not be provided under the contract. Are contractors able to utilize Government provided vehicles to travel to and from the building on and off post in support of servicing customer for the contract?

Response: They will not be reimbursed, GFE being transported via contractor vehicle will remain under the custody of the Government and the Contractor will not be liable for damages to GFE while transporting.

62. Will the Government please elaborate on the disincetives allotted towards the contract FFP amounts for labor based on the SLAs and COR reporting?

Response: Question is unclear; unable to elaborate.

63. Are contractors required to submit the information for the FISMA Compliance POC with their proposal submission?

Response: Not required in proposal but will be required by contract start date.

64. Assuming that the awarded contract will awarded with a DD254 specified at the Secret Classification level, will the Government require that contractors have a Secret FCL prior to starting work and provide justification with their proposal submission?

Response: DD254 is incorporated into Solicitation Amendment 0002. Clearances are required before contract start date.

65. Does the Government require an additional Labor category for IA duties outlined under Desired skills and knowledge?

(End of Summary of Changes)