Tooele Army Depot IT Help Desk Services and Support
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- W52P1J-20-Q-3009
- Agency
-
Joint Munitions Command
Army Materiel Command, Department of Defense
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- D321 It And Telecom- Help Desk
- Place of performance
- Tooele, Utah 84074, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Tooele Army Depot seeks to procure Tier-I and -II Computer Help Desk Technical Services and Support. The Help Desk will provide a single point of contact for resolving administrative and technical issues via telephone, remotely, or on-site for the Tooele Army Depot Division of Information Management. Problems will be received via telephone, email, web-based tickets, or automated equipment monitoring. The Help Desk's primary objective is to restore normal service as quickly as possible to minimize adverse impacts. Proposals are due February 18, 2020 and the contract will be set aside for Service-Disabled Veteran-Owned Small Businesses.
This opportunity is designated for Service-Disabled Veteran-Owned Small Businesses. The primary NAICS code is 541511 and PSC code D302. The incumbent contractor has provided these services since 2015. The value of the contract is estimated between $2-5 million over one base year and four option years. The Help Desk will support approximately 1000 users across multiple locations.
Notice text
The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers. The Help Desk provides both Tier-I and -II Computer Help Desk Technical Services (Help Desk) to resolve customer administrative and technical issues, via telephone, remotely, or on-site, at the customer’s desk. Problems come into the Help Desk via telephone, e-mail Help Desk Tickets, web-based Help Desk Tickets, or automated equipment monitoring devices and software. There are two main categories of Help Desk Tickets: Routine and VIP/Urgent/Critical. As its primary objective, the Help Desk seeks to restore normal service to standard operation as quickly as possible in order to minimize adverse impact on customers, business operations, and processes.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Tooele Army Depot IT Help Desk Services and Support | Award Notice | |
| Tooele Army Depot IT Help Desk Services and Support | Solicitation | |
| This notice | Pre-Solicitation |
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