W52P1J20Q3009; Tooele Army Depot IT Help Desk Services and Support.pdf

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Tooele Army Depot IT Help Desk Services and Support
Solicitation number
W52P1J20Q3009
Issued by

About this file

This solicitation requests quotations for IT help desk support services at Tooele Army Depot in Utah. The help desk will provide tier one and two technical support services to resolve customer IT issues via phone, email, web tickets, or on-site support. There are two categories of support tickets: routine and VIP/urgent/critical.

The requirement is for a one-year base period of performance plus four one-year option periods. The North American Industry Classification System code is 541513. Quotations are due by 1:30 PM on February 18, 2020 and must be submitted electronically. The acquisition will result in a firm-fixed-price contract. The solicitation is a 100% set-aside for service-disabled veteran-owned small businesses. The estimated contract value is $30,000,000. The performance work statement and additional details are provided in the attachment.

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SEE ADDENDUM

(No Collect Calls)

W52P1J20Q3009 23-Jan-2020

b. TELEPHONE NUMBER

(309) 782-0248

8. OFFER DUE DATE/LOCAL TIME

01:30 PM 18 Feb 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W52P1J9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

RYAN J. BUHMAN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

ARMY CONTRACTING COMMAND ROCK ISLAND

ACC-RI

3055 RODMAN AVENUE

ROCK ISLAND IL 61299-8000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS AX

13b. RATING

DO-C9

CODE15. DELIVER TO CODE W67G22 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

TOOELE ARMY DEPOT

LESLIE K. LARSON

LOGISTICS SUPPORT DIVISION

JMTE-GML

1 TOOELE ARMY DEPOT, BLDG 503

TOOELE UT 84074-5000

TEL: 435-833-3773 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$30,000,000

NAICS:

541513

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF80

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

EXECUTIVE SUMMARY

1. Request for Quotation (RFQ) W52P1J20Q3009 is 100% set-aside for Service Disabled Veteran Owned Small Business participation.

2. RFQ W52P1J20Q3009 is for IT Help Desk Support Services for Tooele Army Depot, Tooele, UT, in accordance with Performance Work Statement titled, Computer Help Desk Technical Services, dated 15 January 2020.

3. Any award resulting from this solicitation will be on a firm fixed price basis for a one-year base period of performance plus four one-year option periods in accordance with Federal Acquisition Regulation clause 52.217-9, Option to Extend the Term of the contract.

4. The North American Industry Classification System (NAICS) Code for this procurement is 541513 – Computer Facilities Management Services.

5. Electronic quotations ONLY shall be submitted to Ryan Buhman at email: ryan.j.buhman.civ@mail.mil AND Vicki Ahlgrim at email: vicki.l.ahlgrim.civ@mail.mil.

All emailed quotations and attachments shall be in Adobe Acrobat (.pdf) format, and the solicitation shall be submitted and received in its entirety by the specified date and time in order to be considered for award. This instruction takes precedence over any other direction for beta.SAM Quote Submission. NOTE: Quotations will NOT be accepted for this solicitation through the beta.SAM web site.

6. Quotations shall consist of the completed solicitation, W52P1J20Q3009, including price quotation and FAR clauses appropriately filled-in and required references (see page 5 for detail of required information).

7. In accordance with FAR clause 52.212-1(g) of this solicitation, the Government intends to award without discussions. Therefore, the initial quotation submission MUST be complete, contain the offeror’s best terms from a price and technical standpoint, and comply with all requirements of the solicitation. Failure to submit a complete and fully compliant quotation may result in the quotation being determined unacceptable for further award consideration.

The initial quotation submission must include pricing for the base period of performance plus all subsequent option periods.

8. PERIOD OF PERFORMANCE (POP):

BASE PERFORMANCE PERIOD - Award date through 365 days.

OPTION PERIOD 1 (OY 1) - End Base Performance Period through 365 days.

OPTION PERIOD 2 (OY 2) - End Option Period 1 through 365 days.

OPTION PERIOD 3 (OY 3) - End Option Period 2 through 365 days.

OPTION PERIOD 4 (OY 4) - End Option Period 3 through 365 days.

9. As a requirement of any contract awarded as the result of the current solicitation, the contractor shall participate in a pre-work meeting scheduled at an agreed upon date/time to be coordinated by the Contracting Officer/Contracting Officer Representative.

10. The contractor shall be responsible for providing all necessary labor, supervision, and support required for performance of the work required by the Performance Work Statement titled, Computer Help Desk Technical Services, dated 15 January 2020.

11. Shipping terms are F.O.B. Destination to Tooele Army Depot (TEAD) Tooele, UT.

12. Inspection/Acceptance shall take place at Tooele Army Depot.

13. Service Contract Act Wage Determination, 2015-5489, Revision 10 dated 23 December 2019 (or latest version) is applicable.

14. Wide Area Workflow – Receipt and Acceptance System is required for use under any resultant contract. This is the Government’s electronic process for receipt and acceptance documents and contractor payment. See further information on page 7 below.

15. Normal working hours are Monday through Thursday 7:00 A.M. until 5:00 P.M. All contractor personnel shall depart by 5:00 P.M.

The following Federal holidays will be observed:

New Year’s Day, January 1st Martin Luther King Day, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

If a holiday falls on Friday or Saturday, the preceding Thursday is a holiday. If a holiday falls on Sunday, the following Monday is a holiday

16. POINTS OF CONTACT: Ryan Buhman, Contract Specialist, Army Contracting Command- Rock Island, 309- 782-0248, ryan.j.buhman.civ@mail.mil or Vicki Ahlgrim, Contracting Officer, Army Contracting Command-Rock Island, 309-782-3220, vicki.l.ahlgrim.civ@mail.mil.

POINTS OF CONTACT (POCs)

Army Contracting Command – Rock Island

Government Points of Contact (POCs) Attachment

Contract #: W52P1J-20- Tooele AD IT Help Desk Services

Title Name Phone # Cell Phone # E-mail

Contract Specialist Ryan Buhman 309-782-0248 ryan.j.buhman.civ@mail.mil

Contracting Officer Vicki Ahlgrim 309-782-3220 vicki.l.ahlgrim.civ@mail.mil

Branch Chief Brett Luchsinger 309-782-3869 Brett.w.luchsinger.civ@mail.mil

Division Chief Mary Donovan 309-782-7946 mary.j.donovan4.civ@mail.mil

Deputy Executive Director

Mark Mower 309-782-1169 Mark.e.mower.civ@mail.mil

Executive Director Jay T. Carr 309-782-1999 jay.t.carr.civ@mail.mil

Contractor Points of Contact (POCs)

Contract # W52P1J-20- Tooele AD IT Help Desk Services

Contractor Name

Title Name Phone # Cell Phone # E-mail

President

Vice President

Office Manager/Admin

Contract Administrator

Note: If any of the Contractor POC information changes, the Contractor shall submit a revised POC attachment to the Contracting Officer.

*PLEASE PROVIDE THE FOLLOWING INFORMATION (typed or print clearly):

DUNS NUMBER: _________________________ (http://fedgov.dnb.com/webform) CAGE CODE: ___________________________ (http://www.dlis.dla.mil/cage_welcome.asp)

TAXPAYER ID NUMBER: ____________________________

REQUIRED REFERENCES

Offeror shall provide a list of at least three (3) professional references of prior work which is of a similar nature and complexity performed within the last three (3) years by the solicitation’s proposal response due date. Each reference shall contain the following information:

1. Company name

2. Dates of service

3. Applicable contract number

4. Total dollar value

5. Point of contact name including their contact information with verified electronic ‘email’ address and telephone numbers, and

6. Brief description of relevant work experience. The Government reserves the right to contact any Government and private source in addition to those included with offeror quotes.

NON-RELEASE OF CONTRACT INFORMATION

1. Any proprietary, confidential commercial, trade secret or similar type of information in the contract resulting from this solicitation may not be released to anyone outside the Government.

2. Do not release proprietary, confidential commercial, trade secret or similar type of information from this contract to anyone inside the Government that does not have a legitimate need to know the information.

3. If in doubt about what information in the contract may be released, contact the Contracting Officer.

4. Criminal penalties are provided by 18 U.S.C. for the improper release of proprietary and/or confidential commercial information. (End of notice)

CLAUSES/SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

(FAR 52.252-1/52.252-2)

This solicitation incorporates one or more clauses and/or solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at these addresses: http://farsite.hill.af.mil/;

http://www.arnet.gov/far/; http://akss.dau.mil/jsp/default.jsp;

(End of clause/provision)

DISCLOSURE OF UNIT PRICE INFORMATION

This constitutes notification pursuant to Executive Order 12600, Pre-Disclosure Notification Procedures for Confidential Commercial Information (June 23,1987), of our intention to release unit prices of the awardee in response to any request under the Freedom of Information Act, 5 USC 552. Unit price is defined as the contract price per unit or item purchased. We consider any objection to be waived unless the Contracting Officer is notified of your objection to such release prior to submission of initial proposals.

(End of clause)

REQUIRED INSURANCE

Pursuant to paragraph (a) of FAR Clause 52.228-5, ”Insurance – Work on a Government Installation”, or FAR Clause 52.228-7, “Insurance – Liability to Third Persons”, the Contractor shall procure and maintain the following insurance during the entire period of performance under this contract:

TYPE AMOUNT

Worker’s Compensation As required by Law

Employer’s Liability Minimum liability limit $100,000

General Liability Minimum bodily injury limits, $500,000 per occurrence

Automobile Liability Minimum liability of $200,000 per person, $500,000 per occurrence for bodily injury, and $20,000 per occurrence for property damage

Aircraft Public and Passenger Coverage required when contract performance

Liability involves use of aircraft: Minimum liability of $200,000 per person, $500,000 per occurrence for bodily injury, other than passenger liability, and $200,000 per occurrence for property damage. Passenger liability shall be at least $200,000 multiplied by the number of seats or number of passengers, whichever is greater.

Vessel Collision Liability Coverage required when contract performance involves use of vessels; Minimum liability of $5,000,000 or the market value of the property being shipped by vessel, whichever is greater.

AUTHORIZED SIGNATURE

The signature on this solicitation, offer or contract should be the signature of:

(a) A Corporate Officer (President, Vice-President, Treasurer, Secretary); or,

(b) An individual authorized in writing by a Corporate Officer to bind the company to a legal document.

ACCEPTANCE PERIOD

The offeror agrees to hold the prices in its offer firm for 60 calendar days from the date for receipt of offers, unless otherwise specified by the offeror in its quotation. This supersedes information located elsewhere in this solicitation specifying a different acceptance timeframe.

WIDE AREA WORKFLOW RECEIPT AND ACCEPTANCE SYSTEM

To implement DFARS 252.232-7003, “ELECTRONIC SUBMISSION OF PAYMENT REQUESTS”, TOOELE ARMY DEPOT uses the Wide Area Workflow Receipt and Acceptance System (WAWF-RA) to electronically process vendor requests for payment. This application allows DoD vendors to submit and track invoices and receipt/acceptance documents electronically.

The contractor is required to use WAWF when processing invoices and receiving reports under a contract resulting from this solicitation. Submission of hard copy DD250/Invoices will no longer be accepted for payment.

The contractor shall register to use WAWF at https://wawf.eb.mil. There is no charge to use WAWF. All questions relating to system setup and vendor training can be directed to the help desk at Ogden, UT. Their number is listed below. Web-based training for WAWF is also available at http://www.wawftraining.com, CUSTOMER SUPPORT

DISA DECC Ogden Electronic Business Service Desk

CONUS ONLY: 1-866-618-5988

COMMERCIAL: 801-605-7095

DSN: 388-7095

FAX COMMERCIAL: 801-605-7453

FAX DSN: 388-7453

CSCASSIG@CSD.DISA.MIL

THE FOLLOWING CODES WILL BE REQUIRED TO ROUTE INVOICES THROUGH WAWF.

[X ] Invoice and Receiving Report Combo (Supplies, OR Supplies And FFP Services) [ ] Invoice as 2-In-1 (Services Only) If none of the above apply call 1-800-559-WAWF (9293)

Vendor Cage Code: (SF1449 – See Block 17) – (DD1155 – See Block 14) Pay DoDAAC: HQ0303 Issue Office DoDAAC: (SF1449 – See Block 9) – (DD1155 – See Block 6) ADMIN DoDAAC: W90WL5 SHIP TO CODE (DoDAAC): W67G22

INSPECT BY (DODAAC): W67G22

WAWF will prompt asking for “additional e-mail submission” after click “SIGNATURE”. Enter the email addresses of the Administrative Point of Contact, to expedite the routing process of the Invoice/Receiving Report.

The paying office DoDAAC and mailing address will be located on the front of your award. You can track your payment information on the DFAS website at http://www.dod.mil.dfas/contractorpay/myinvoice.html. Your purchase order/contract number or invoice will be required to inquire about status of your payment.

Questions concerning payment should be directed to the payment office identified in the contract. Please have your Contract number and invoice ready when calling about payment status.

Antiterrorism/Operations Security Requirements

Access and General Protection/Security Policy and Procedures.

Contractor and all associated subcontractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

CONTRACTOR MANPOWER REPORTING:

Contractor Manpower Reporting (CMR). The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including Sub-Contractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil or https://cmra.army.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub- Contractor employees deployed in theater this reporting period (by country). As part of its submission, theContractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Years Services for Help Desk Support/Base Year

FFP

Provide help desk support to the Tooele Army Depot Information Management Division (IMD), by providing the first line of help to resolve customer administrative and technical problems. Award will be for a 12-month base period and four (4) 12-month option periods in accordance with the Performance Work Statement titled “Computer Help Desk Technical Services” dated 15 January 2020.

Period of Performance: date of award through 365 days after date of contract.

The Government is not obligated to pay the Contractor for any dollar amount left unused at the end of the performance period.

FOB: Destination

PSC CD: D321

NET AMT

Contract Manpower Reporting (CMR) – Base

FFP

See Executive Summary.

Costs for Manpower Reporting are NOT Separately Priced. The Line Item 0003 amount is to be included in the Line Item 0001 price.

1001 1 Years Services for Help Desk Support-OY1

FFP

Option year one period of performance is 366 Days after date of award through 730 days after date of contract award

To provide help desk support to the Tooele Army Depot Information Management Division (IMD), by providing the first line of help to resolve customer administrative and technical problems. Award will be for a 12-month base period and four (4) 12-month option periods in accordance with the Performance Work Statement titled “Computer Help Desk Technical Services” dated 15 January 2020.

The Government is not obligated to pay the Contractor for any dollar amount left unused at the end of the performance period.

Contract Manpower Reporting (CMR) – OY1

FFP

See Executive Summary.

Costs for Manpower Reporting are NOT Separately Priced. The Line Item 1003 amount is to be included in the Line Item 1001 price.

2001 1 Years Services for Help Desk Support/OY2

FFP

Option year two period of performance is 731 Days after date of award through 1095 days after date of contract award

To provide help desk support to the Tooele Army Depot Information Management Division (IMD), by providing the first line of help to resolve customer administrative and technical problems. Award will be for a 12-month base period and four (4) 12-month option periods in accordance with the Performance Work Statement titled “Computer Help Desk Technical Services” dated 15 January 2020.

The Government is not obligated to pay the Contractor for any dollar amount left unused at the end of the performance period.

Contract Manpower Reporting (CMR) – OY2

FFP

See Performance Executive Summary.

Costs for Manpower Reporting are NOT Separately Priced. The Line Item 2003 amount is to be included in the Line Item 2001 price.

3001 1 Years Services for Help Desk Support/OY3

FFP

Option year three period of performance is 1096 Days after date of award through 1461 days after date of contract award

To provide help desk support to the Tooele Army Depot Information Management Division (IMD), by providing the first line of help to resolve customer administrative and technical problems. Award will be for a base period and four (4) option periods in accordance with the Performance Work Statement dated titled “Computer Help Desk Technical Services” dated 15 January 2020.

The Government is not obligated to pay the Contractor for any dollar amount left unused at the end of the performance period.

Contract Manpower Reporting (CMR) – OY3

FFP

See Performance Executive Summary.

Costs for Manpower Reporting are NOT Separately Price. Costs are to be included in base and OY CLINS.

4001 1 Years Services for Help Desk Support/OY4

FFP

Option year four period of performance is 1461 Days after date of award through 1826 days after date of contract award

To provide help desk support to the Tooele Army Depot Information Management Division (IMD), by providing the first line of help to resolve customer administrative and technical problems. Award will be for a base period and four (4) option periods in accordance with the Performance Work Statement titled “Computer Help Desk Technical Services” dated 15 January 2020.

The Government is not obligated to pay the Contractor for any dollar amount left unused at the end of the performance period.

Contract Manpower Reporting (CMR) – OY4

FFP

See Executive Summary.

Costs for Manpower Reporting are NOT Separately Price. Costs are to be included in base and OY CLINS.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 N/A N/A N/A N/A 1001 Destination Government Destination Government 1002 N/A N/A N/A N/A 2001 Destination Government Destination Government 2002 N/A N/A N/A N/A 3001 Destination Government Destination Government 3002 N/A N/A N/A N/A 4001 Destination Government Destination Government 4002 N/A N/A N/A N/A

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 365 dys. ADC 1 TOOELE ARMY DEPOT

LESLIE K. LARSON

LOGISTICS SUPPORT DIVISION

JMTE-GML

1 TOOELE ARMY DEPOT, BLDG 503

TOOELE UT 84074-5000

435-833-3773

W67G22

0002 N/A N/A N/A N/A

1001 730 dys. ADC 1 TOOELE ARMY DEPOT

LESLIE K. LARSON

LOGISTICS SUPPORT DIVISION

JMTE-GML

1 TOOELE ARMY DEPOT, BLDG 503

TOOELE UT 84074-5000

435-833-3773

1002 N/A N/A N/A N/A

2001 1095 dys. ADC 1 TOOELE ARMY DEPOT

LESLIE K. LARSON

LOGISTICS SUPPORT DIVISION

JMTE-GML

1 TOOELE ARMY DEPOT, BLDG 503

TOOELE UT 84074-5000

435-833-3773

2002 N/A N/A N/A N/A

3001 1461 dys. ADC 1 TOOELE ARMY DEPOT

LESLIE K. LARSON

LOGISTICS SUPPORT DIVISION

JMTE-GML

1 TOOELE ARMY DEPOT, BLDG 503

TOOELE UT 84074-5000

435-833-3773

3002 N/A N/A N/A N/A

4001 1826 dys. ADC 1 TOOELE ARMY DEPOT

LESLIE K. LARSON

LOGISTICS SUPPORT DIVISION

JMTE-GML

1 TOOELE ARMY DEPOT, BLDG 503

TOOELE UT 84074-5000

435-833-3773

4002 N/A N/A N/A N/A

CLAUSES INCORPORATED BY REFERENCE

52.212-3 Offeror Representations and Certifications--Commercial

Items

OCT 2018

252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.203-7005 Representation Relating to Compensation of Former DoD

Officials

NOV 2011

252.204-7002 Payment For Subline Items Not Separately Priced DEC 1991 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7004 Antiterrorism Awareness Training for Contractors. FEB 2019 252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

OCT 2016

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

MAY 2016

252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.215-7010 Requirements for Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Data

JUL 2019

252.223-7006 Prohibition On Storage, Treatment, and Disposal of Toxic or Hazardous Materials

SEP 2014

252.223-7008 Prohibition of Hexavalent Chromium JUN 2013 252.226-7001 Utilization of Indian Organizations and Indian-Owned

Economic Enterprises, and Native Hawaiian Small Business Concerns

APR 2019

252.227-7015 Technical Data--Commercial Items FEB 2014

252.227-7037 Validation of Restrictive Markings on Technical Data SEP 2016 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006 252.239-7001 Information Assurance Contractor Training and Certification JAN 2008 252.239-7016 Telecommunications Security Equipment, Devices, Techniques, And Services

DEC 1991

252.239-7017 Notice of Supply Chain Risk FEB 2019 252.239-7018 Supply Chain Risk FEB 2019 252.243-7002 Requests for Equitable Adjustment DEC 2012 252.244-7000 Subcontracts for Commercial Items JUN 2013 252.246-7004 Safety of Facilities, Infrastructure, and Equipment for

Military Operations

OCT 2010

CLAUSES INCORPORATED BY FULL TEXT

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (OCT 2018)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code and small business size standard for this acquisition appear in Block 10 of the solicitation cover sheet (SF 1449). However, the small business size standard for a concern which submits an offer in its own name, but which proposes to furnish an item which it did not itself manufacture, is 500 employees.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at FAR 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with subpart 4.10 of the Federal Acquisition Regulation), or alternative commercial items for satisfying the requirements of this solicitation.

Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(5) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation. (1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained for a fee by submitting a request to--GSA Federal Supply Service Specifications Section, Suite 8100, 470 East L'Enfant Plaza, SW, Washington, DC 20407, Telephone (202) 619-8925, Facsimile (202) 619-8978.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a single copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained free of charge by submitting a request to the addressee in paragraph (i)(1)(i) of this provision.

Additional copies will be issued for a fee.

(2) Most unclassified Defense specifications and standards may be downloaded from the following ASSIST websites:

(i) ASSIST (https://assist.dla.mil/online/start/).

(ii) Quick Search (http://quicksearch.dla.mil/).

(iii) ASSISTdocs.com (http://assistdocs.com).

(3) Documents not available from ASSIST may be ordered from the Department of Defense Single Stock Point (DoDSSP) by--

(i) Using the ASSIST Shopping Wizard (https://assist.dla.mil/wizard/index.cfm);

(ii) Phoning the DoDSSP Customer Service Desk (215) 697-2179, Mon-Fri, 0730 to 1600 EST; or

(iii) Ordering from DoDSSP, Building 4, Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5094, Telephone

(215) 697-2667/2179, Facsimile (215) 697-1462.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers exceeding $3,500, and offers of $3,500 or less if the solicitation requires the Contractor to be registered in the System for Award Management (SAM).) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation ``Unique Entity Identifier'' followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the Offeror to establish additional SAM records for identifying alternative EFT accounts (see subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

(k) Reserved.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial items, the make and model of the item to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

(End of provision)

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Award will be made based upon total evaluated price that is capable of being determined fair and reasonable by the Government to the offeror determined to be responsible offeror whose offer is determined compliant with all requirements of the solicitation.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

52.212-4 CONTRACT TERMS AND CONDITIONS-- COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and

(2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes'', as amended (41 U.S.C. 601-613).

Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement or any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include--

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer--Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.--

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C.

3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall--

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the--

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C.

7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if--

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt,…

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