Service Order Desk Contract
Cancelled Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- W911RZ-26-Q-A007
- Agency
-
MICC Fort Hood
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561210 Facilities Support Services
- Place of performance
- Colorado Springs, Colorado 80913, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Mission Installation Contracting Command (MICC) – Fort Carson seeks quotations for a Service Order Desk (SOD) operation supporting the Directorate of Public Works at Fort Carson, Colorado, with quotes due April 7, 2026, at 1:00 PM MDT. This solicitation is an SDVOSB set-aside and procurement is structured as a Firm-Fixed-Price Indefinite Delivery/Indefinite Quantity (ID/IQ) contract with a one-year base period and four one-year option periods.
Place of performance is Fort Carson, Colorado. The NAICS code is 561210, Facilities Support Services (size standard $47,000,000), and PSC is M1AZ, Operation of Other Administrative Facilities and Service Buildings.
The contractor must operate a consolidated 24/7 customer service desk and centralized dispatch center receiving requests via telephone, walk-in, email, and the Army Maintenance (ArMA) web portal. All requests must be immediately entered into ArMA and GFEBS with zero latency and no batch processing permitted. The contractor must classify requests by priority (Priority 1 emergencies answered within 30 seconds; Priority 2 urgent; Priority 3 routine), notify appropriate service providers, and maintain real-time status updates. Staffing during peak hours (0700–1800 daily) requires three customer service representatives and one supervisor; off-peak hours (1800–0700) require one representative and one on-call supervisor. All personnel must complete Level I Antiterrorism training, criminal background checks, OPSEC awareness training, GFEBS certification, and maintain professional business casual attire and identification badges. The contractor provides office furnishings, communications systems, and an Automated Attendant System with call queuing and 120-day call recording retention; government furnishes Building 1225 space, thirteen workstations, utilities, and software systems including ArMA and GFEBS.
The contractor must submit contingency plans within ten days of award addressing workforce absences, power outages, telecommunications failures, and pandemic scenarios. A Quality Control Plan is due within thirty days. Key personnel include a full-time Project Manager (bachelor's degree, minimum five years' facilities management experience) and an ArMA/GFEBS Lead with enterprise system knowledge.
Performance metrics include maximum one-minute Average Speed of Answer, zero abandoned calls, immediate electronic request processing, and no more than three duplicate order errors per 24-hour period. Award will be made as Lowest Price Technically Acceptable (LPTA), with technical proposals limited to 10 pages including Project Manager resume, past performance to 2 pages covering up to 3 references within the last three years, and fully burdened Firm-Fixed-Price pricing. Questions were due March 9, 2026. Amendment 0001, dated March 25, 2026, extended the quote deadline by eight days from March 30 and incorporated Questions and Answers, Performance Requirements Summary, revised Performance Work Statement, workload metrics, and clarified that funding will be determined at the task order level. Performance begins May 1, 2026, with a one-month phase-in followed by full operations June 1, 2026, through April 30, 2027, and option years through April 30, 2031, with potential extension through November 1, 2031. Contact: Frank M. Camacho (Contracting Officer), Erica Licup, and Rod Fiori (Contract Specialists).
Notice text
3 versions
Update #3 · Latest ·
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The Service Order Desk Solicitation W911RZ-26-Q-A0007 has been cancelled in its entirety due to changes in the requirement.
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Amendment 0001:
The purposes of Amendment 0001 are as follows:
1.Incorporate Questions and Answers received by the stated date and time in the solicitation(1: 00pm MT, 09 March 2026)
2.Provide a copy of the Performance Requirements Summary (PRS) Document.
3.Provide a Workload Metrics.
4.Provide a revised PWS.
5.Provide revised Combined Synopsis Solicitation document, outlining "Basis for Award"and refined "Factor 2 - Past Performance" submission requirements.
6.Update to clause 252.232-7007 - Funding Schedule will be determined at the Task OrderLevel.
7.As a result of this amendment the due date for quotes is extended by 8 days from 30 March2026 to 07 April 2026 at 1:00pm (MT).
8.As a result of this amendment the deadline for questions has expired and is not extended.Questions received after 1:00pm MT, 09 March 2026 may not be answered.
___________________________________________________
This is a combined synopsis solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation will not be issued.
This combined synopsis solicitation is issued as a Request for Quotation (RFQ), solicitation number W911RZ-25-Q-A007 in accordance with FAR Parts 12, 13 & 16. This solicitation document incorporates provisions and clauses that are in effect through Federal Acquisition Regulation FAC # 2025-06, dated 10/01/2025 and Defense Federal Acquisition Regulation Supplement (DFARS) Change # DFARS Change 10/01/2025. Quotes shall reference solicitation number W911RZ-25-Q-A007.
The Mission Installation Contracting Command (MICC) - Fort Carson intends to award a Firm-Fixed- Price, Indefinite Delivery/Indefinite Quantity (ID/IQ) contract for a base year plus four (4) one-year option periods for the Service Order Desk (SOD), at Fort Carson, Colorado. See the Performance Work Statement (PWS) for detailed services required. The North American Industrial Classification System (NAICS) code for this procurement is 561210, Facilities Support Services, size standard is $47,000,000. This combined synopsis solicitation is being set aside for Service-Disabled Veteran- Owned Small Businesses (SDVOSBs). The Product Service Code is M1AZ, Operation and Other Administrative Facilities and Service Buildings.
Update #2 ·
Amendment 0001:
The purposes of Amendment 0001 are as follows:
1.Incorporate Questions and Answers received by the stated date and time in the solicitation(1: 00pm MT, 09 March 2026)
2.Provide a copy of the Performance Requirements Summary (PRS) Document.
3.Provide a Workload Metrics.
4.Provide a revised PWS.
5.Provide revised Combined Synopsis Solicitation document, outlining "Basis for Award"and refined "Factor 2 - Past Performance" submission requirements.
6.Update to clause 252.232-7007 - Funding Schedule will be determined at the Task OrderLevel.
7.As a result of this amendment the due date for quotes is extended by 8 days from 30 March2026 to 07 April 2026 at 1:00pm (MT).
8.As a result of this amendment the deadline for questions has expired and is not extended.Questions received after 1:00pm MT, 09 March 2026 may not be answered.
___________________________________________________
This is a combined synopsis solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation will not be issued.
This combined synopsis solicitation is issued as a Request for Quotation (RFQ), solicitation number W911RZ-25-Q-A007 in accordance with FAR Parts 12, 13 & 16. This solicitation document incorporates provisions and clauses that are in effect through Federal Acquisition Regulation FAC # 2025-06, dated 10/01/2025 and Defense Federal Acquisition Regulation Supplement (DFARS) Change # DFARS Change 10/01/2025. Quotes shall reference solicitation number W911RZ-25-Q-A007.
The Mission Installation Contracting Command (MICC) - Fort Carson intends to award a Firm-Fixed- Price, Indefinite Delivery/Indefinite Quantity (ID/IQ) contract for a base year plus four (4) one-year option periods for the Service Order Desk (SOD), at Fort Carson, Colorado. See the Performance Work Statement (PWS) for detailed services required. The North American Industrial Classification System (NAICS) code for this procurement is 561210, Facilities Support Services, size standard is $47,000,000. This combined synopsis solicitation is being set aside for Service-Disabled Veteran- Owned Small Businesses (SDVOSBs). The Product Service Code is M1AZ, Operation and Other Administrative Facilities and Service Buildings.
Update #1 ·
This is a combined synopsis solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation will not be issued.
This combined synopsis solicitation is issued as a Request for Quotation (RFQ), solicitation number W911RZ-25-Q-A007 in accordance with FAR Parts 12, 13 & 16. This solicitation document incorporates provisions and clauses that are in effect through Federal Acquisition Regulation FAC # 2025-06, dated 10/01/2025 and Defense Federal Acquisition Regulation Supplement (DFARS) Change # DFARS Change 10/01/2025. Quotes shall reference solicitation number W911RZ-25-Q-A007.
The Mission Installation Contracting Command (MICC) - Fort Carson intends to award a Firm-Fixed- Price, Indefinite Delivery/Indefinite Quantity (ID/IQ) contract for a base year plus four (4) one-year option periods for the Service Order Desk (SOD), at Fort Carson, Colorado. See the Performance Work Statement (PWS) for detailed services required. The North American Industrial Classification System (NAICS) code for this procurement is 561210, Facilities Support Services, size standard is $47,000,000. This combined synopsis solicitation is being set aside for Service-Disabled Veteran- Owned Small Businesses (SDVOSBs). The Product Service Code is M1AZ, Operation and Other Administrative Facilities and Service Buildings.
Files
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Notice history
| Notice | Type | Posted |
|---|---|---|
| Service Order Desk Contract | Award Notice | |
| This notice | Solicitation | |
| Service Order Desk Contract | Special Notice | |
| Service Order Desk Contract | Pre-Solicitation |
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