B08_SOD_Amd 01 - Attach 02 - Workload Metrics.pdf

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Service Order Desk Contract
Solicitation number
W911RZ-26-Q-A007
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Written by GovTribe AI ·

This file is a data table presenting service call volume metrics categorized by priority level, time period, and day of week. The document tracks call distribution across three priority categories (1-Emergent, 2-Urgent, 3-Routine) segmented by normal business hours, after-hours, weekend days, and federal holidays throughout a specified period.

The data reveals that Priority 3 (Routine) calls constitute the largest volume across all time categories, with 28,627 calls during normal weekday hours compared to 9,531 Priority 2 (Urgent) and 5,660 Priority 1 (Emergent) calls. Weekend service demands total 2,169 calls across all priorities, while federal holidays account for 323 total calls. After-hours weekday service requirements show 10,885 Priority 3 calls, 3,247 Priority 2 calls, and 1,703 Priority 1 calls. The document provides summary rollups indicating Monday through Friday after-hours totals of 15,835 calls and normal hours totals of 25,814 calls, establishing baseline service volume data that appears intended to inform staffing requirements, resource allocation, or service level agreement development for a support operations contract.

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Other files

File Type Posted
B08_SOD_Amd 01 - Attach 04 - PRS.pdf PDF
B08_SOD_Amd 01 - Attach 01 - Q and A Sheet.pdf PDF
B08_SOD_Amd 01 - Attach 03 - PWS rev. 01.pdf PDF
B08_SOD_Amd 01 - Combined Synopsis Solicitation Signed.pdf PDF
0001 Performance Work Statement (PWS).pdf PDF
B08_SOD - Combined Synopsis Solicitation - W911RZ-26-Q-A007.pdf PDF
0005 Emergency Response Business Process.pdf PDF
0002 ARMA Clerk User Guide.pdf PDF
0004 ARMA Manager Guide.pdf PDF
0003 ARMA overview.pdf PDF
0006 Facility Maintenance Instruction.pdf PDF
0007 SCA WD 2015-5417 - El Paso.pdf PDF
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Day 1-Emergent 2-Urgent 3-Routine Total Holiday 1-Emergent 2-Urgent 3-Routine Totals After Hours 1-Emergent 2-Urgent 3-Routine Total Normal Hours 1- Emergent 2- Urgent 3- Routine Total Sun 338 262 575 1175 New Years Day 10 3 11 24 Sun 134 128 234 496 Sun 204 134 341 679 Mon 1065 1953 5685 8703 MLK Day 46 12 24 82 Mon 305 694 2083 3082 Mon 760 1259 3602 5621 Tue 1019 2193 6285 9497 Presidents Day 7 7 15 29 Tue 363 779 2426 3568 Tue 656 1414 3859 5929 Wed 1033 1934 5678 8645 Memorial Day 4 5 8 17 Wed 378 749 2271 3398 Wed 655 1185 3407 5247 Thur 945 1804 5389 8138 4th of July 14 1 11 26 Thurs 319 650 2022 2991 Thurs 626 1154 3367 5147 Fri 931 1180 4555 6666 Labor Day 6 2 15 23 Fri 338 375 1528 2241 Fri 593 805 3027 4425 Sat 329 205 460 994 Columbus Day 5 28 50 83 Sat 113 82 184 379 Sat 216 123 276 615 Grand Total 5660 9531 28627 43818 Veterans Day 8 3 10 21 Grand Total 1950 3457 10748 16155 Grand Total 3710 6074 17879 27663

Thanksgiving 1 1 2 4 Christmas Day 2 5 7 14 Grand Total 103 67 153 323

Pri 1 Saturday and Sunday 667 Pri 2 Saturday and Sunday 467 Pri 3 Saturday and Sunday 1,035 Total 2,169

Pri 1 Federal Holidays -103 Pri 2 Federal Holidays - 67 Pri 3 Federal Holidays - 153 Total - 323

Pri 1 Monday - Fri After Hours - 1703 Pri 2 Monday - Fri After Hours - 3,247 Pri 3 Monday - Fri After Hours - 10,885 Total -15,835

Pri 1 Monday - Fri Normal Hours - 3,290 Pri 2 Monday - Fri Normal Hours -5,817 Pri 3 Monday - Fri Normal Hours - 16,707 Total - 25,814

Sheet1

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