Service Order Desk Contract

NOTICE OF CONTRACT ACTION (NOCA)- The Mission and Installation Commant at Fort Carson (MICC-Ft. Carson) intends to issue a Request for Proposal (RFP) for the Service Order Desk Contract at Fort Carson on or about 19 September 2025 with written proposals due on or about 20 October 2025. This synopsis neither constitutes a RFP, nor does it resrict the government in any way to an ultimate acquisition approach. This synopsis should not be construed as a commitment by the Government for any purpose. 

This acqusition is to perform consolidated customer service desk and centralized dispatch center for receiving requests for repair and maintenance service orders from Fort Carson occupants. Requests received are reviewed to determine the proper classification and priority of service needed; upon receipt of a request the Service Order Desk initiates a service order into ArMA and the General Fund Enterprise Business System (GFEBS). The Service Order Desk personnel notify the appropriate service provider of the need for service and provide customers feedback and status of their request as required. The Service Order Desk is required to be operated by on-site personnel twenty-four {24) hours a day, seven (7) days a week, three hundred sixty-five {365) days a year, to include Federal Holidays. Performance of requested services also requires access to Army Official Records Systems such as Army Maintenance (ArMa) and General Funds Enterprise Business Systems (GFEBS). Lead with demonstrated knowledge and experience inputting, organizing, and extracting data of various types that are necessary for Army accountability and reporting. This individual shall possess a high level of analytical skills in determining and verifying the information in ArMa and GFEBS is accurate. The ArMa and GFEBS Lead, at a minimum, shall demonstrate a working knowledge of the functionality of Enterprise Resource Planning (i.e. GFEBS) in the modules of Finance, Plant Maintenance, Project Systems, and Materials Management. 

This action is being released as a competitive SDVOSB set- aside. The Government plans to award a single Firm-Fixed-Price Indefinite Delivery/Indefinite Quantity (ID/IQ) contract with a base period of 12 months with four 12-month option periods, and an option to extend services an additional 6 months. Estimated Period of Performance (POP) is 31 October 2025 through 30 April 2031. The NAICS code applicable to this procurement is 561210. 

Potential Offerors are hereby notified that the soliciation and susequent amendments to the solicitation will only be available through SAM.gov. All potential offerors are reminded, in accordance with FAR 52. 204-7 System for Award Management, Required Centeral Contract Registration, that lack of regisistration in the SAM database with a CAGE and Unique Entity Identifier (UEI) at the time of proposal submission will make an offereor ineligible for award. Also the contractor must have the NAICS code listed in this solicitiation on their SAM Registration. 

Official responses/proposals to the final RFP will be accepted via email. Electronic copies of all volumes will be required to be recieved by the Contracting Officer at the email address provided in the final RFP by the closing date and time specified in order to be considered for award.