Service Order Desk Contract
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- W911RZ25X146F
- Agency
-
MICC Fort Hood
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561210 Facilities Support Services
- PSC
- J044 Maint/Repair/Rebuild Of Equipment- Furnace, Steam Plant, And Drying Equipment; Nuclear Reactors
- Place of performance
- Colorado Springs, Colorado 80913, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Hood (MICC-FC) is seeking a qualified contractor to operate the DPW Service Order Desk at Fort Carson, Colorado. This consolidated customer service and dispatch center will manage repair and maintenance service requests through ArMA and GFEBS systems, requiring 24/7/365 on-site operations. The procurement will utilize a Lowest Price Technically Acceptable (LPPOA) evaluation method under FAR 15, with contractors required to demonstrate expertise in Enterprise Resource Planning systems and maintenance request management. Key personnel requirements include a Project Manager with either a bachelor's degree and 5+ years of relevant experience or 10+ years of verifiable experience, and a GFEBS Lead with specialized system knowledge. Responses to the Sources Sought notice are due by 2:00 PM MST on March 4, 2025, with the full solicitation expected to be released in Spring 2025.
The contract is set aside for total small business participation, with strong encouragement for 8(a), HUBZone, Service-Disabled Veteran-Owned Small Business (SDVOSB), and Women-Owned Small Business (WOSB) firms. The current contract is W911RZ19C0002, which this procurement will replace, and the opportunity falls under NAICS code 561210 for Facilities Support Services with a $47 million size standard. Contractors will need to provide all management, supervision, labor, equipment, and supplies except for government-furnished items like workspace and computer workstations. The contract structure includes one base year with four potential option years, and while a specific award value is not explicitly stated, the comprehensive service requirements suggest a significant contract opportunity. Successful vendors must demonstrate capabilities to manage complex, continuous service desk operations with multiple system integrations and detailed performance reporting.
Notice text
MICC-FC is seeking qualified, experienced sources capable of operating the DPW Service Order Desk on Fort Carson, Colorado. The Service Order Desk serves as a consolidated customer service desk and centralized dispatch center for receiving requests for repair and maintenance service orders from Fort Carson occupants. Requests received are reviewed to determine the proper classification and priority of service needed; upon receipt of a request the Service Order Desk initiates a service order into ArMA and the General Fund Enterprise Business System (GFEBS). The Service Order Desk personnel notify the appropriate service provider of the need for service and provides customers feedback and status of their request as required. The Service Order Desk is required to be operated by on-site personnel twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year, to include Federal Holidays.
Files
| File | Type | Posted |
|---|---|---|
| 4. PWS_Service_Order_Desk_ACQ.pdf | ||
| Base Service Desk SOURCES SOUGHT NOTICE.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Service Order Desk Contract | Award Notice | |
| Service Order Desk Contract | Solicitation | |
| Service Order Desk Contract | Special Notice | |
| This notice | Pre-Solicitation |
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| Fort Hood Installation Custodial Services | MICC Fort Hood | HUBZone | |
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| DHR Installation Administrative Services FY27-30 | MICC Fort Eustis | Competitive 8(a) | |
| United States Army Western Hemisphere Command (USAWHC) G-6 Information Technology Service Management Western Command and Control System (WCCS) | Defense Information Systems Agency | No set-aside |
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