0004 ARMA Manager Guide.pdf

DPW Manager Guide v4.0

For Official Use Only Page 1

DPW Manager Guide

DPW LOGIN SITE:

https://dpw.armymaintenance.com

Version 3.0

Prepared by SOFTACT Solutions, LLC

October 15, 2021

For Official Use Only Page 2

Table of Contents

Page Number Topic 3 Monitoring Case work 4 Publishing Announcements to Residents 5 Creating Enhancement Requests 6 Customize your Garrison’s DPW information for Residents 7 Adding/Updating new DPW Clerks 8 Assigning DPW Clerks to Clerk Groups 9 Promoting customers to DPW Users/Groups

10 Adding/Updating Units

Note: Due to continued ArMA system configuration/development, some of the menu items and forms may look slightly different from those shown in this user guide.

Using the Filter Navigator

• Locations (Facilities)

• DPW Info (Garrisons)

• Users

• Create

• Unlock

• Units

• Facility Managers

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Managing the Work: First tab = Just groups you are part of; Second tab = Compare with other DPWs

More Dashboards

Your Recent Dashboards All numbers are “clickable” to see the details for any total

Other Recommendations for Managers:

• Regularly review Cases assigned to each DPW Clerk

• Use filters on the Case table to find what’s useful to you o Save filters, Add filters to Favorites on Left Nav

• Utilize the Reports module to create your own reports

• Share reports with staff so they know what’s important

• Watch for training on how to make and use reports

• Have an idea but need a nudge in the right direction?

Contact support@armymaintenance.com

Triage - Maintenance Requests only from armymaintenance.com

• Enter Triage queue for 72 hours

• Clerk can make changes or cancel

• Clerk can mark “Triage Complete” to send to GFEBS immediately o Once “Triage Complete” is checked, it cannot be undone – “greyed out”

• After 72 hours with no action – auto-transfers to

GFEBS

mailto:support@armymaintenance.com

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Resident Announcements on the Portal

Or Outage

Title of Announcement

Brief Summary for Portal “splash” banner

Content for Announcement

Multi Line, formattable, links and images allowed

Who to inform?

Full Garrison?

Just one section?

One Building?

Multi/Combo?

Search by location

Fu tu re o n ly

Ideas for Use!

• Service Outages

• Reminders

• Traffic Changes

• Other “All

Resident” info

Resizable!

NOTE: A Resident can dismiss an announcement once they have read it, can access again on ArMA

IMPORTANT

You MUST be a registered resident of the targeted location in order to see the announcement on the portal

Timing Announce

Immediately Schedule in

Advance Save as Draft

Visible for any length of time

Audience Single

Building Site

Garrison/ Installation

Any combination

Formatting Text only Colors, Fonts, etc.

Images Links

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• Create an enhancement request through:

o DPW Management -> ArMA -> New Enhancement Request

Enhancement Requests (DPW Managers Only)

• Change Management with ArMA starts with creating an enhancement.

• If you have an enterprise-beneficial idea on how to improve the ArMA platform, feel free to create an enhancement request.

• NOTE: All enhancements are previewed by IMCOM. Not all enhancements will be approved.

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Customize the Portal for YOUR DPW!

Navigate to the top Location record for your Garrison

(Installation) and find the DPW Garrison Specific section of the form (see below)

Changes made will be immediately seen on ArMA

Fill in with the Digital Garrison link for your location!

Multiple lines available!

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Once a user has an account, they can access ArMA via https://dpw.armymaintenance.com and use their CAC to login.

Note 1:

By policy, platform users are locked out after 35 days of inactivity. Use this checkbox to unlock accounts.

Groups and Systems Access

New users will need to be added to a clerk group to get access to cases.

Add a New User for DPW Clerk

As a DPW Manager, you can add, update and deactivate ArMA platform users (e.g. DPW Clerks) for their own installation.

NO resident account changes!!

Just fill in the required fields and click [SAVE] https://dpw.armymaintenance.com/

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Find the group(s) needed for the selected user. Double click or use the [ > ] button to push to the list on the right. Then [Save].

Multiple messages will appear at the top regarding the granting of access to the selected user.

This is normal and expected – you can ignore them.

Group membership will be updated accordingly:

IMPORTANT NOTE!

Users MUST be in a group to have ANY access to

Cases. Only members of Clerk groups can have

Cases assigned to them.

DPW Clerk-Fort Benning

Ability to search for a group

If a clerk accidentally registers for a customer account (this may happen when they originally try to log in with CAC), they can be promoted to a DPW user by a DPW Manager, as long as they selected the DPW Unit for their garrison when updating their account.

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• In the filter navigator locate and click ‘Customers’

• Find the customer you want to upgrade to a DPW user (use * followed by name for simpler locates)

Click into the customer record

• Under related links, click ‘Promote to DPW Clerk group’

*This only works for customers in the garrison DPW Unit*

NOTE: This will put the selected user into your DPW group. This will delete their customer account and they will get a new view. If the selected user wants a customer account, they should create a new account with a personal email address.

Promoting customers to DPW Users/Groups

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Unit Maintenance

• DPW Manager can view all units

• DPW Manager can only add/modify units for their installation

• Unit naming conventions have been standardized world-wide. Any new or modified unit names should remain consistent in structure, abbreviations, and capitalization.

• Generic or “Other” units are NOT permitted within ArMA. If created, groups of this nature will be removed from ArMA by the IMCOM ArMA Program Managers.