Service Maintenance Agreement for Access Control, CCTV and Intrusion Detection Systems

The Department of Homeland Security Office of Procurement Operations, on behalf of the DHS Science and Technology Directorate, seeks service maintenance for Access Control, CCTV, and Intrusion Detection Systems at the National Urban Security Technology Laboratory, with responses due August 31, 2026, at 1:00 PM ET and questions due by noon EDT August 25, 2026.

This is a total small business set-aside, including a Women-Owned Small Business (WOSB) component. Place of performance is New York, NY 10014. The contract type is Firm Fixed Price, with a one-year base period (September 9, 2026 through September 8, 2027) and four one-year option periods through September 8, 2031. The NAICS code is 561621, Security Systems Services, and the PSC is J063, Maintenance/Repair/Rebuild of Equipment—Alarm, Signal, and Security Detection Systems.

The contractor must maintain Lenel OnGuard access control systems, videoNEXT CCTV and video monitoring systems, and Bosch intrusion detection systems. Required qualifications include proof of authorization from original equipment manufacturers, minimum five years of professional experience, and current Lenel 1000/2000 certifications or higher. All personnel must obtain favorable DHS suitability background checks. The contractor must maintain a loaner equipment pool with 48-hour replacement capability and provide response times of eight hours (Average), four hours (Urgent, limited to six calls annually), and two hours (Emergency, limited to two calls annually). Semi-annual preventative maintenance inspections are required. Amendment 1, issued August 27, 2026, added Not-To-Exceed contract line items for parts replacement and maintenance services: base period $10,000; Option Period 1 $10,351; Option Period 2 $10,714; Option Period 3 $11,090; Option Period 4 $11,480. Award will be made to the responsible offeror whose quotation is technically acceptable and represents the lowest evaluated price. All offerors must be registered with SAM.gov.