Amendment 0002: R499--VEO Contact Center Support Services
Cancelled Solicitation Posted
- Solicitation number
- 36C10X24R0048
- Agency
-
VA Strategic Acquisition Center Frederick
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Strategic Acquisition Center Frederick is seeking a contractor to provide VEO Contact Center Support Services under NAICS code 561422. The Government is issuing this Request for Proposal (RFP) to acquire 24/7 contact center support, performance data, and program management for an established VA contact center that answered 1.4 million calls in fiscal year 2023. The contractor must leverage existing Government technology and tools to operate multi-channel operations for various Veteran benefits, compensation, and healthcare inquiries. Proposals will be evaluated on technical capability, past performance, and socioeconomic considerations, with socioeconomic factors being significantly more important than price. Proposals are due by June 24, 2024 at 10:00 AM ET, and questions must be submitted by June 3, 2024 at 10:00 AM ET.
This is an unrestricted solicitation, with no set-aside designation. The incumbent contractor is The Bowen Consulting Group, INC. The total contract value, including all option periods, is estimated at $2,529,567.90. The contract consists of a 9-month base period and four 12-month option periods, with work to be performed within 50 miles of specified cities across multiple states.
Notice text
3 versions
Update #3 · Latest ·
The purpose of Amendment 0002 is to provide additional responses to questions and update solicitation language in Section E.1 of the PWS.
The purpose of Amendment 0001 to extend the solicitation due date to July 1, 2024 by 10:00 AM ET and to provide Government responses to questions, update solicitation language, provide updated Attachment A Experience Matrix, and Attachment E Price Schedule.
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested, and a separate written solicitation document will not be issued. The solicitation 36C10X24R0048 is issued as a Request for Proposal (RFP) and is being conducted under FAR Part 15 Contracting by Negotiation, including the incorporated clauses and provisions. NAICS Code: 561422 Service Code: R499 The Government will award a single award contract resulting from this solicitation. Proposal Due Date: 6/24/2024 at 10:00 AM ET Questions Due Date: 6/03/2024 at 10:00 AM ET The provision at FAR 52.212-1, Instructions to Offerors Commercial, applies to this acquisition. The clause at FAR 52.212-4, Contract Terms and Conditions Commercial items, applies to this acquisition and an addendum is below. See below Performance Work Statement (PWS) for further requirements and solicitation details.
Update #2 ·
The purpose of Amendment 0001 to extend the solicitation due date to July 1, 2024 by 10:00 AM ET and to provide Government responses to questions, update solicitation language, provide updated Attachment A Experience Matrix, and Attachment E Price Schedule.
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested, and a separate written solicitation document will not be issued. The solicitation 36C10X24R0048 is issued as a Request for Proposal (RFP) and is being conducted under FAR Part 15 Contracting by Negotiation, including the incorporated clauses and provisions. NAICS Code: 561422 Service Code: R499 The Government will award a single award contract resulting from this solicitation. Proposal Due Date: 6/24/2024 at 10:00 AM ET Questions Due Date: 6/03/2024 at 10:00 AM ET The provision at FAR 52.212-1, Instructions to Offerors Commercial, applies to this acquisition. The clause at FAR 52.212-4, Contract Terms and Conditions Commercial items, applies to this acquisition and an addendum is below. See below Performance Work Statement (PWS) for further requirements and solicitation details.
Update #1 ·
.
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested, and a separate written solicitation document will not be issued.
The solicitation 36C10X24R0048 is issued as a Request for Proposal (RFP) and is being conducted under FAR Part 15 Contracting by Negotiation, including the incorporated clauses and provisions.
NAICS Code: 561422
Service Code: R499
The Government will award a single award contract resulting from this solicitation.
Proposal Due Date: 6/24/2024 at 10:00 AM ET
Questions Due Date: 6/03/2024 at 10:00 AM ET
The provision at FAR 52.212-1, Instructions to Offerors Commercial, applies to this acquisition.
The clause at FAR 52.212-4, Contract Terms and Conditions Commercial items, applies to this acquisition and an addendum is below.
See below Performance Work Statement (PWS) for further requirements and solicitation details.
Files
| File | Type | Posted |
|---|---|---|
| ATTACHMENT F - Solicitation Questions and Answers_Government Respones 2.xlsx | XLSX spreadsheet | |
| S06 36C10X24R0048 0002.pdf | ||
| 36C10X24R0048_1.pdf | ||
| S06 36C10X24R0048 0001.pdf | ||
| ATTACHMENT F - Solicitation Questions and Answers_Government Responses.xlsx | XLSX spreadsheet | |
| ATTACHMENT A - Phase 1 EXPERIENCE MATRIX.docx | DOCX document | |
| ATTACHMENT E - PRICE SCHEDULE v2.xlsx | XLSX spreadsheet | |
| ATTACHMENT C - PAST PERFORMANCE REFERENCES.pdf | ||
| ATTACHMENT E - PRICE SCHEDULE.xlsx | XLSX spreadsheet | |
| ATTACHMENT A - Phase 1 TECHNICAL MATRIX.docx | DOCX document | |
| ATTACHMENT D - PAST PERFORMANCE QUESTIONNAIRE.pdf | ||
| ATTACHMENT B - CONTRACTOR RULES OF BEHAVIOR.docx | DOCX document | |
| 36C10X24R0048_1.docx | DOCX document | |
| ATTACHMENT F - Solicitation Questions and Answers.xlsx | XLSX spreadsheet |
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