ATTACHMENT A - Phase 1 EXPERIENCE MATRIX.docx
DOCX document 21 KB Posted
- Solicitation number
- 36C10X24R0048
About this file
This document is an Experience Matrix that is part of a Request for Proposal (RFP) for VEO Contact Center Support Services issued by the Department of Veterans Affairs Strategic Acquisition Center Frederick.
The RFP is seeking a contractor to provide 24/7 contact center support services with at least 250 staff as the prime contractor. Key requirements include experience using call center software for workforce management, telephony, customer relationship management, and quality management. The RFP has a proposal due date of 6/24/2024 at 10:00 AM ET and a questions due date of 6/03/2024 at 10:00 AM ET. The RFP will result in a single award contract.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| ATTACHMENT F - Solicitation Questions and Answers_Government Respones 2.xlsx | XLSX spreadsheet | |
| S06 36C10X24R0048 0002.pdf | ||
| 36C10X24R0048_1.pdf | ||
| ATTACHMENT E - PRICE SCHEDULE v2.xlsx | XLSX spreadsheet | |
| ATTACHMENT F - Solicitation Questions and Answers_Government Responses.xlsx | XLSX spreadsheet | |
| S06 36C10X24R0048 0001.pdf | ||
| ATTACHMENT F - Solicitation Questions and Answers.xlsx | XLSX spreadsheet | |
| ATTACHMENT D - PAST PERFORMANCE QUESTIONNAIRE.pdf | ||
| ATTACHMENT B - CONTRACTOR RULES OF BEHAVIOR.docx | DOCX document | |
| ATTACHMENT C - PAST PERFORMANCE REFERENCES.pdf | ||
| 36C10X24R0048_1.docx | DOCX document | |
| ATTACHMENT A - Phase 1 TECHNICAL MATRIX.docx | DOCX document | |
| ATTACHMENT E - PRICE SCHEDULE.xlsx | XLSX spreadsheet |
Show all 13
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
VEO Contact Center Experience Matrix Company Name:
UEI:
Business Size:
Response
Has your firm executed a contract with at least 250 staff (as the prime)?
Please Explain…
Has your firm executed a contract that provides 24/7 support 365 days per year?
Do you have experience using call center software for workforce management, telephony, customer relationship management, and quality management?
File details come from the government source that posted it. Updated .