ATTACHMENT E - PRICE SCHEDULE.xlsx

XLSX spreadsheet 15 KB Posted

Attached to
Amendment 0002: R499--VEO Contact Center Support Services
Solicitation number
36C10X24R0048
Issued by

About this file

This document appears to be a Price Schedule attachment related to a federal contract opportunity solicitation from the Department of Veterans Affairs Strategic Acquisition Center Frederick. The solicitation is for contact center support services under NAICS code 561422, with a mix of full-time, part-time, and overtime labor categories. The base period is 9 months, with four 12-month option periods. Pricing is provided for labor categories including program manager, deputy program manager, supervisors, senior agents, and agents, as well as travel and other direct costs. The total contract value including options is $2,529,567.90. The solicitation number is 36C10X24R0048 and the proposal due date is June 24, 2024.

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VENDOR NAME

CLINDESCRIPTIONQTYUNITUNIT PRICETOTAL PRICE
0001Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 10 Supervisors, 2 PMAAs, 10 Senior Agents, 130 Agents)9MO
0002Program Management Support9EA
0003Call Center Agents (Overtime)3750HR
0004Call Center Agent (Part Time)3750HR
0005Supervisor Hourly Rate5760HR
0006Senior Agent Hourly Rate5760HR
0007Agent Hourly Rate74880HR
0008Travel not to exceed (NTE)1LT$ 225,000.00$ 225,000.00
0009ODC NTE1LT$ 150,000.00$ 150,000.00
0010Supervisor PACT Hourly Rate (Optional)7200HR
0011Senior Agent PACT Hourly Rate (Optional)7200HR
0012Agent PACT Hourly Rate (Optional)93600HR
0013PMAA Hourly Rate (Optional)2880HR
0014Supervisor Hourly Rate (Optional)21600HR
0015Senior Agent Hourly Rate (Optional)21600HR
0016Senior Agent Hourly Rate (Optional)313920HR
BASE PERIOD TOTAL$ 375,000.00
BASE PERIOD TOTAL (Inclusive of Optional CLINs)$ 375,000.00
OPTION PERIOD 1
1001Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 10 Supervisors, 2 PMAAs, 10 Senior Agents, 130 Agents)12MO
1002Program Management Support12EA
1003Call Center Agents (Overtime)5000HR
1004Call Center Agent (Part Time)5000HR
1005Supervisor Hourly Rate5760HR
1006Senior Agent Hourly Rate5760HR
1007Agent Hourly Rate74880HR
1008Travel not to exceed (NTE)1LT$ 309,000.00$ 309,000.00
1009ODC NTE1LT$ 206,000.00$ 206,000.00
1010Supervisor PACT Hourly Rate (Optional)9600HR
1011Senior Agent PACT Hourly Rate (Optional)9600HR
1012Agent PACT Hourly Rate (Optional)124800HR
1013PMAA Hourly Rate (Optional)3840HR
1014Supervisor Hourly Rate (Optional)30720HR
1015Senior Agent Hourly Rate (Optional)30720HR
1016Senior Agent Hourly Rate (Optional)443520HR
OPTION PERIOD 1 TOTAL$ 515,000.00
OPTION PERIOD 1 TOTAL (Inclusive of Optional CLINS)$ 515,000.00
OPTION PERIOD 2
2001Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 10 Supervisors, 2 PMAAs, 10 Senior Agents, 130 Agents)12MO
2002Program Management Support12EA
2003Call Center Agents (Overtime)5000HR
2004Call Center Agent (Part Time)5000HR
2005Supervisor Hourly Rate5760HR
2006Senior Agent Hourly Rate5760HR
2007Agent Hourly Rate74880HR
2008Travel not to exceed (NTE)1LT$ 318,270.00$ 318,270.00
2009ODC NTE1LT$ 212,180.00$ 212,180.00
2010Supervisor PACT Hourly Rate (Optional)9600HR
2011Senior Agent PACT Hourly Rate (Optional)9600HR
2012Agent PACT Hourly Rate (Optional)124800HR
2013PMAA Hourly Rate (Optional)3840HR
2014Supervisor Hourly Rate (Optional)30720HR
2015Senior Agent Hourly Rate (Optional)30720HR
2016Senior Agent Hourly Rate (Optional)443520HR
OPTION PERIOD 2 TOTAL$ 530,450.00
OPTION PERIOD 2 TOTAL (Inclusice of Optional CLINS)$ 530,450.00
OPTION PERIOD 3
3001Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 10 Supervisors, 2 PMAAs, 10 Senior Agents, 130 Agents)12Mo
3002Program Management Support12EA
3003Call Center Agents with OT5000HR
3004Call Center Agent Part Time Pool5000HR
3005Supervisor Hourly Rate5760HR
3006Senior Agent Hourly Rate5760HR
3007Agent Hourly Rate74880HR
3008Travel not to exceed (NTE)1LT$327,818.10$ 327,818.10
3009ODC NTE1LT$218,545.40$ 218,545.40
3010Supervisor PACT Hourly Rate (Optional)9600HR
3011Senior Agent PACT Hourly Rate (Optional)9600HR
3012Agent PACT Hourly Rate (Optional)124800HR
3013PMAA Hourly Rate3840HR
3014Supervisor Hourly Rate (Optional)30720HR
3015Senior Agent Hourly Rate (Optional)30720HR
3016Agent Hourly Rate (Optional)443520HR
OPTION PERIOD 3 TOTAL$ 546,363.50
OPTION PERIOD 3 TOTAL (Inclusive of Optional CLINS)$ 546,363.50
OPTION PERIOD 4
4001Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 10 Supervisors, 2 PMAAs, 10 Senior Agents, 130 Agents)12Mo
4002Program Management Support12EA
4003Call Center Agents with OT5000HR
4004Call Center Agent Part Time Pool5000HR
4005Supervisor Hourly Rate5760HR
4006Senior Agent Hourly Rate5760HR
4007Agent Hourly Rate74880HR
4008Travel not to exceed (NTE)1LT$ 337,652.64$ 337,652.64
4009ODC NTE1LT$ 225,101.76$ 225,101.76
4010Supervisor PACT Hourly Rate (Optional)9600HR
4011Senior Agent PACT Hourly Rate (Optional)9600HR
4012Agent PACT Hourly Rate (Optional)124800HR
4013PMAA Hourly Rate3840HR
4014Supervisor Hourly Rate (Optional)30720HR
4015Senior Agent Hourly Rate (Optional)30720HR
4016Agent Hourly Rate (Optional)443520HR
OPTION PERIOD 4 TOTAL$ 562,754.40
OPTION PERIOD TOTAL (Inclusive of Optional CLINs)$ 562,754.40
GRAND TOTAL$ 2,529,567.90
GRAND TOTAL (Inclusive of Optional CLINS)$ 2,529,567.90

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