Northport switchboard services
Active Purchase Order Awarded Last action
- Contract number
- 36C24226P0770
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 2
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $362,835
Award facts
- Opportunity
-
- R426--FY26 Switchboard Services (B+ OPT4) Pre-Solicitation · 36C24226Q0358 · Posted Mar 2, 2026
- Contract value 19% obligated
- $1,888,120.00 Current and potential, with all options
- Completion date 5% complete
- Current and potential, with all options
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 11 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Northport, NY 11768, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $362,835 |
About this award
The Department of Veterans Affairs Veterans Integrated Service Network 2 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for $1,888,120 on July 23, 2026, to provide switchboard and emergency dispatch services at Northport VA Medical Center in Northport, New York. The order is set-aside for Service-Disabled Veteran-Owned Small Business.
Performance requires six full-time equivalent personnel—five telephone operators and one on-site working supervisor—operating across three shifts, seven days per week. Duties include answering incoming calls within three rings, routing to appropriate extensions, processing toll calls, managing emergency communications and alarm systems, and operating audio/radio/digital paging systems. Personnel must complete orientation training, background checks, privacy and security training, and comply with Privacy Act and HIPAA confidentiality requirements.
The base period runs from May 15, 2026, to May 14, 2027, with four one-year option periods extending through May 14, 2031. The contract is firm fixed price; prevailing wage rates under the Service Contract Act apply for Nassau and Suffolk Counties, New York. Innovation At Work Inc. furnishes Cisco-compatible headsets; the VA provides facility space, equipment, utilities, housekeeping, maintenance, and parking.
Quick answers
Who was awarded contract 36C24226P0770?
36C24226P0770 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 2 (Veterans Health Administration) on July 23, 2026.
How much is contract 36C24226P0770 worth?
The government has obligated $362,835 on 36C24226P0770. Its current value, with exercised options, is $1,888,120.
Was contract 36C24226P0770 competed?
The extent of competition for 36C24226P0770 was competed under sap. The government received 11 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award