R426--FY26 Switchboard Services (B+ OPT4)

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2 intends to solicit on-site switchboard and emergency dispatch services at Northport VA Medical Center in Northport, New York, as a Service-Disabled Veteran-Owned Small Business set-aside with an offer due date of May 4, 2026.

Performance requires six full-time equivalent personnel—five telephone operators and one on-site working supervisor—operating across three shifts, seven days per week including federal holidays. Duties include answering incoming calls within three rings, routing to appropriate extensions, processing toll calls, managing emergency communications and alarm systems, operating audio/radio/digital paging systems, and maintaining records. Personnel must complete orientation training, background checks, and privacy/security training; wear VA-issued ID badges; and comply with Privacy Act and HIPAA confidentiality requirements regarding patient information. Contractor furnishes Cisco-compatible headsets; VA provides facility space (approximately 220 square feet), equipment, utilities, housekeeping, maintenance, and parking.

The contract is firm fixed price with a base period from May 15, 2026, to May 14, 2027, and four one-year option periods through May 14, 2031. Estimated contract value is $19 million. Prevailing wage rates apply under the Service Contract Act for Nassau and Suffolk Counties, New York. Contractors must obtain general liability insurance of $500,000 and workers' compensation of $100,000, complete VA Cyber Security Awareness and privacy training, comply with HIPAA/HITECH and FISMA requirements, and maintain Business Associate Agreements for any subcontractors. For SDVOSB set-asides, contractors cannot pay more than 50% of government payments to non-VIP-listed subcontractors. Evaluation criteria are technical capability, past performance (three contract references required), and price. Technical questions are due by April 27, 2026.