Nurse Triage Services at Phoenix Indian Medical Center
Closed Solicitation Posted
- Solicitation number
- RFP-25-PHX-08
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 621999 All Other Miscellaneous Ambulatory Health Care Services
- PSC
- Q999 Medical- Other
- Place of performance
- Phoenix, Arizona 85016, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS) is soliciting proposals for a nurse triage services contract at the Phoenix Indian Medical Center, seeking a vendor to provide a 24/7 toll-free nurse telephone advice line. The solicitation, designated as RFP-25-PHX-08, requires a contractor to staff registered nurses who can triage approximately 250 monthly calls, providing medical guidance ranging from self-care instructions to emergency referrals. Evaluation criteria will focus on technical capability, past performance, and price, with technical and past performance factors being more important than price considerations. Proposals must be electronically submitted to Michele.Lodge@ihs.gov by March 4, 2025, at 3:00 PM Eastern Time. Offerors must demonstrate capabilities including toll-free nurse triage services, health information library access, Microsoft-based software systems, and compliance with clinical protocols.
This solicitation is a total small business set-aside under NAICS code 621999 with a $16 million size standard, with Dymentum identified as the current incumbent contractor. The proposed contract includes a base period of 24 March 2025 through 23 March 2026, with four additional one-year option periods potentially extending the contract to five years total. Performance will occur at the Phoenix Indian Medical Center located at 4212 N. 16th Street in Phoenix, Arizona 85016. Contractors must maintain URAC accreditation, employ U.S. state-licensed RNs with minimum three years triage experience, and provide cultural sensitivity training specific to American Indian/Alaska Native populations. The government anticipates awarding a firm-fixed-price contract, with contractors required to provide daily call summaries, monthly status reports, and maintain 100% compliance with patient privacy and HIPAA requirements.
Notice text
2 versions
Update #2 · Latest ·
This is AMENDMENT #00001 posting with SF30 for QUESTIONS AND ANSWERS ONLY.
This is a COMBINED SYNOPSIS/SOLICITATION for commercial items/service prepared in accordance with the format in FAR subpart 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This solicitation number RFP-25-PHX-08 and the solicitation is issued as a request for proposal (RFP). The solicitation document and incorporated provisions and clauses are those in effect through FAC 2025-03 effective 17 January 2025. This RFP is set-aside for Small Business. The North American Industry Classification System (NAICS) Code for this acquisition is 621999 for All Other Miscellaneous Ambulatory Health Care Services with size standard of $16M; Product Service Code (PSC) is Q999- Medical –Other. The proposed contract action is to provide non-personal professional NURSE TRIAGE SERVICES (Nurse Telephone Advice Line) at the PHOENIX INDIAN MEDICAL CENTER LOCATED IN PHOENIX, ARIZONA in accordance with the Statement of Work dated 12 February 2025.
Period of Performance – Estimated base period of 24 March 2025 thru 23 March 2026.
Place of Performance:
Phoenix Indian Medical Center
4212 N. 16th Street
Phoenix, Arizona 85016
The FAR provisions 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition. The FAR provision 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition. The FAR provision 52.212-2, Evaluation-Commercial Products and Commercial Services, will be utilized and applies. Please see specific evaluation criteria listed within Addendum to FAR 52.212-2 Evaluation-Commercial Items. Offeror’s to be considered responsible shall submit an completed copy of updated data and information in System for Award Management (SAM), FAR provision 52.212-3 Offeror Representations and Certifications-Commercial Items (MAY 2024) with its offer. The provision may be submitted and accessed at https://www.sam.gov. Contractor must be registered to the System for Award Management (SAM) prior to award. It is the contractor's responsibility to be familiar with the applicable clauses and provisions.
The FAR clauses at 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services, applies to this acquisition. With no addenda to the clause. The FAR clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Products and Commercial Services, applies to this acquisition and the additional FAR clauses marked are applicable to the acquisition.
The Government will award firm, fixed price contract(s) resulting from this Solicitation to the responsive and responsible offeror whose conforming response is determined to provide the best value to the Government, price and other factors considered utilizing procedures under FAR Part 12.
Electronic submission of proposals: Proposals shall be submitted electronically via email to Michele.Lodge@ihs.gov. no later than 4 March 2025 at 3pm (Eastern Time). You may reach Michele Lodge at 702-204-9522 for information regarding the solicitation.
Attachments:
A) Rate Schedule
B) Business Associate Agreement
C) 2025 Tax Exemption
D) Statement of Work
E) IHS Business Partner ISA
F) Provisions Clauses Terms and Instructions
Update #1 ·
This is a COMBINED SYNOPSIS/SOLICITATION for commercial items/service prepared in accordance with the format in FAR subpart 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This solicitation number RFP-25-PHX-08 and the solicitation is issued as a request for proposal (RFP). The solicitation document and incorporated provisions and clauses are those in effect through FAC 2025-03 effective 17 January 2025. This RFP is set-aside for Small Business. The North American Industry Classification System (NAICS) Code for this acquisition is 621999 for All Other Miscellaneous Ambulatory Health Care Services with size standard of $16M; Product Service Code (PSC) is Q999- Medical –Other. The proposed contract action is to provide non-personal professional NURSE TRIAGE SERVICES (Nurse Telephone Advice Line) at the PHOENIX INDIAN MEDICAL CENTER LOCATED IN PHOENIX, ARIZONA in accordance with the Statement of Work dated 12 February 2025.
Period of Performance – Estimated base period of 24 March 2025 thru 23 March 2026.
Place of Performance:
Phoenix Indian Medical Center
4212 N. 16th Street
Phoenix, Arizona 85016
The FAR provisions 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition. The FAR provision 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition. The FAR provision 52.212-2, Evaluation-Commercial Products and Commercial Services, will be utilized and applies. Please see specific evaluation criteria listed within Addendum to FAR 52.212-2 Evaluation-Commercial Items. Offeror’s to be considered responsible shall submit an completed copy of updated data and information in System for Award Management (SAM), FAR provision 52.212-3 Offeror Representations and Certifications-Commercial Items (MAY 2024) with its offer. The provision may be submitted and accessed at https://www.sam.gov. Contractor must be registered to the System for Award Management (SAM) prior to award. It is the contractor's responsibility to be familiar with the applicable clauses and provisions.
The FAR clauses at 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services, applies to this acquisition. With no addenda to the clause. The FAR clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Products and Commercial Services, applies to this acquisition and the additional FAR clauses marked are applicable to the acquisition.
The Government will award firm, fixed price contract(s) resulting from this Solicitation to the responsive and responsible offeror whose conforming response is determined to provide the best value to the Government, price and other factors considered utilizing procedures under FAR Part 12.
Electronic submission of proposals: Proposals shall be submitted electronically via email to Michele.Lodge@ihs.gov. no later than 4 March 2025 at 3pm (Eastern Time). You may reach Michele Lodge at 702-204-9522 for information regarding the solicitation.
Attachments:
A) Rate Schedule
B) Business Associate Agreement
C) 2025 Tax Exemption
D) Statement of Work
E) IHS Business Partner ISA
F) Provisions Clauses Terms and Instructions
Files
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