QUESTIONS RFP-25-PHX-08 Nurse Triage.pdf

RFP-25-PHX 08 Amendment U0001 Attachment:

QUESTIONS: NURSE TRIAGE SERVICES RFP-25-PHX-08

1. Is there an incumbent currently performing these services? If yes, could you provide details on the existing contract no.

ANSWER: CURRENT VENDOR IS DYMENTUM UNDER ORDER 75H71219F801125.

2. We understand that this solicitation may result in single or multiple awards. Could you clarify how purchase orders or service calls will be distributed among multiple awardees?

ANSWER: The Government has not made a determination regarding how many awards will be executed. However, in accordance with 52.212-2 Evaluation-Commerical Items:

METHOD OF AWARD: Award will be made on a firm fixed price basis and will be based on a scoring system recognizing all the factors as shown above. The Government intends to make either a single or multiple award’s based on initial offers, without discussions. As such, Contractors are encouraged to submit their best proposal as their initial offer. While the Government intends to award based on initial offers, the Government reserves the right to open discussions with all Contractors within the competitive range should the Contracting Officer make a determination that discussion would be in the best interest of the Government.

The contract will be awarded to the offeror that present the best value with tradeoffs to the government.

Technical and past performance when combined are greater in importance than price.

(This process permits tradeoffs among cost or price and non-cost factors and allows the Government to accept other than the lowest priced proposal).

The evaluation process shall proceed as follows:

Initially, all technical proposals submitted by offerors will be evaluated. The past performance information provided will be validated by contacting the offeror’s submitted information. Award shall be made to the offeror(s) who’s proposal represents the best overall value to the Government.

3. How often should call summaries and feedback reports be provided to practices/providers?

ANSWER: CALL SUMMARIES ARE DAILY AND MONTHLY STATUS REPORTS.

4. Are there peak call times that require additional staffing or routing strategies?

ANSWER: NO PEAK CALL TIMES.

5. Are there specific reporting or analytics capabilities required for tracking call outcomes?

ANSWER:

The Contractor's Nurse screening process shall utilize specialized Nurse Triage process and shall utilize specialized Microsoft-based software and interactive voice response technology to support the Schmitt-Thompson protocols in use at the contractors call centers.

The Contractor shall utilize readily available, comprehensive protocols that reflect an extensive, high-quality physician-written, reviewed, and updated medical knowledge base.

The guidelines shall provide consistent, accurate triage information, as well as home care and health care education information, and they shall be updated continuously.

The Contractor shall:

a. Provide technical, operational, administrative and management in support of this contract.

b. Provide a toll-free number for the Nurse Triage System (NTS).

c. Perform triage caller interaction utilization nationally recognized and physician approved clinical protocols and guidelines.

d. Manage patient calls per protocols, maintain call summaries, provide feedback to practices/providers as requested, and provide feedback to program and medical management.

6. Is there a requirement for customization of triage protocols based on the patient population?

ANSWER: NO CUSTOMIZATION OF TRIAGE PROTOCOLS BASED UPON PATIENT POPULATION.

END OF QUESTIONS.