Non Emergent Wheelchair Transportation Service ICO James H. Quillen VA Medical Center

The Department of Veterans Affairs Network Contracting Office 9, on behalf of the James H. Quillen VA Medical Center in Mountain Home, Tennessee, is seeking non-emergent wheelchair transportation services through solicitation number 36C24925R0053. The procurement requires contractors to provide comprehensive ground transportation services for wheelchair, scooter, and non-ambulatory VA beneficiaries across one VA Medical Center and twelve Community Based Outpatient Clinics, primarily serving eastern Tennessee and Virginia regions with trips extending throughout Tennessee and into rural areas including Kentucky. Contractors must furnish all management, supervision, labor, materials, equipment, and resources necessary to accommodate both scheduled and on-call transportation requests while adapting to seasonal demand variations. The opportunity will be evaluated using the Best Value, Lowest Price Technically Acceptable (LPTA) process under NAICS code 485991 (Special Needs Transportation). The full solicitation is expected to be posted around August 15, 2025, with prospective offerors required to maintain active SAM registration at the time of quote submission and award.

This opportunity is designated as a 100% set-aside for Service Disabled Veteran Owned Small Businesses (SDVOSB) under the authority of 38 U.S.C 8127(d), with contractors required to be listed in the SBA database and enrolled in VETS4212 to receive award. The NAICS size standard for this procurement is $19.0 million, indicating the scale of potential contract value for eligible small businesses. The medical facility currently contracts for vehicle and wheelchair services, suggesting there may be incumbent contractors providing similar services. Contractors must be capable of transporting beneficiaries of all sizes and weights regardless of mobility device specifications, demonstrating the need for specialized equipment and trained personnel. The scope encompasses variable trip volumes with seasonal fluctuations and includes both short-distance local transports in eastern Tennessee and longer trips to remote rural areas, requiring operational flexibility and geographic coverage capabilities.