J063--PACS Preventative Maintenance-Provide preventative maintenance (PMs) bi-annually Base +4

The Department of Veterans Affairs seeks SDVOSB-certified preventative maintenance services for its Physical Access Control System at the Winston-Salem Regional Office, with proposals due August 31, 2026, and questions due August 18, 2026. This is Amendment 0001 to solicitation 36C10D26Q0173.

Place of performance is the VA Regional Office in Winston-Salem, North Carolina. The contractor must be a certified and approved reseller for Lenel OnGuard PACS systems and HID smart card readers. The system operates a Lenel OnGuard 8.2 installation controlling 40 doors and openings, with control panels and PIV readers distributed across multiple floors; the contractor must manage firmware updates for controllers, readers, and Genetec CloudLink G2 gateways used for PIV integration, along with software patching and battery replacement for degraded units.

The contract runs for a 12-month base period beginning September 21, 2026, plus four optional one-year extension periods through September 20, 2031. Services include bi-annual preventative maintenance inspections, database backups, software maintenance and updates, two scheduled controlled power outages per performance period, and emergency response services with an eight-hour response initiation requirement during normal business hours (7:00 AM to 4:00 PM EST, Monday–Friday, excluding federal holidays). Up to six emergency service calls annually are included in the fixed price. All contractor personnel require escort by VA Support Services staff while onsite. The contractor must submit preventative maintenance reports within ten business days of inspection and controlled power outage reports within five business days. Subcontracting is limited to 50% for services. The NAICS code is 561621, Security Systems Services; the PSC code is J063.