IRS edcmo
Special Notice Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- IRS-EDCMO-SPECIAL-NOTICE
- Agency
- Internal Revenue Service Department of the Treasury
- Set-aside
- No set-aside
Opportunity facts
- Place of performance
- DC 20005 USA
Notice details come from SAM.gov. Updated .
About this opportunity
This Special Notice from the Internal Revenue Service announces the creation of the Enterprise Digitalization and Case Management Office to modernize IRS systems and processes using agile practices. The new office aims to improve the taxpayer and employee experience.
The Enterprise Digitalization and Case Management Office will focus on enhancing the taxpayer experience by improving business processes and modernizing systems using agile and customer-centered practices. It will apply test-and-learn methods and work with industry to digitally transform the IRS. Interested parties should monitor the beta.sam.gov website for future announcements regarding the office's priorities, pilot projects and contract opportunities. No set-aside designation or eligibility criteria were included in this introductory notice. Updates are expected in fiscal year 2020 with additional details on potential contracting opportunities in support of the office's strategic initiatives to enhance digital services and system modernization through open collaboration.
Notice text
The purpose of this special notice is to provide additional information on the creation of the new
Enterprise Digitalization and Case Management Office, which will spearhead IRS efforts to empower
taxpayers and IRS employees to rapidly resolve issues in a simplified digital environment. Our office's
efforts will support overall IRS modernization and implementation of long-term changes stemming from
the Taxpayer First Act. Additionally, future updates to this notice (at least one update is anticipated in
Fiscal Year 2020) will, among other things, provide additional information on potential contract
opportunities supporting the office.
Our new stand-alone office will focus on enhancing the taxpayer experience by improving business
processes and modernizing systems. Our team will apply agile, customer-centered thinking and draw on
leading industry test-and-learn practices to rapidly identify what combination of business process and
technology works best for the IRS's customers and employees.
Our office is dedicated to bringing digital innovation and improved experiences to taxpayers and IRS
employees, and we will need proactive and robust relationships with the business community to achieve
our mission. We are committed to strong collaboration and open dialogue with innovative industry
partners to enable a more digitally-driven IRS.
Our team will provide more information on specific priorities, pilot projects, and contract opportunities
in the near future. Please continue to monitor https://beta.sam.gov for updates on our new
organization’s strategic initiatives. The IRS appreciates your interest in our mission and looks forward to
engaging with you.
Attachments
| File | Type | Posted |
|---|---|---|
| IRS EDCMO Intro Announcement.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Pilot IRS EDCMO SPM Award Notice | Award Notice | |
| Pilot IRS EDCMO SPM Request for Proposal | Solicitation | |
| Request for Information, Pilot IRS EDCMO SPM | Pre-Solicitation | |
| IRS edcmo | Special Notice |
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