IRS EDCMO Intro Announcement.pdf
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This special notice from the Internal Revenue Service announces the creation of the new Enterprise Digitalization and Case Management Office. The office will focus on enhancing taxpayer experience by improving business processes and modernizing systems using agile and customer-centered practices. It will apply test-and-learn methods to identify the most effective combinations of processes and technologies for taxpayers and employees. The notice states that the office will provide future updates on priorities, pilot projects, and contract opportunities on https://beta.sam.gov. Interested parties are encouraged to monitor the site for these strategic initiative updates from the new IRS organization.
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Text version
August 26, 2020
The purpose of this special notice is to provide additional information on the creation of the new
Enterprise Digitalization and Case Management Office, which will spearhead IRS efforts to empower taxpayers and IRS employees to rapidly resolve issues in a simplified digital environment. Our office's efforts will support overall IRS modernization and implementation of long-term changes stemming from the Taxpayer First Act. Additionally, future updates to this notice (at least one update is anticipated in
Fiscal Year 2020) will, among other things, provide additional information on potential contract opportunities supporting the office.
Our new stand-alone office will focus on enhancing the taxpayer experience by improving business processes and modernizing systems. Our team will apply agile, customer-centered thinking and draw on leading industry test-and-learn practices to rapidly identify what combination of business process and technology works best for the IRS's customers and employees.
Our office is dedicated to bringing digital innovation and improved experiences to taxpayers and IRS employees, and we will need proactive and robust relationships with the business community to achieve our mission. We are committed to strong collaboration and open dialogue with innovative industry partners to enable a more digitally-driven IRS.
Our team will provide more information on specific priorities, pilot projects, and contract opportunities in the near future. Please continue to monitor https://beta.sam.gov for updates on our new organization’s strategic initiatives. The IRS appreciates your interest in our mission and looks forward to engaging with you.
https://beta.sam.gov/
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