ESC CSDS Helpdesk

**UPDATED INFO: APRIL 1, 2022**

Questions and answers have been added to the list of attachments. 

As a result, the following documents have been revised and re-uploaded to the list of attachments:

• SIR 6973GH-22-R-00005, dated April 1, 2022
• Attachment 1, PWS, V4.0, dated March 30, 2022
• Attachment 2, PWS Level 1 Service Desk, V4.0
• Attachment 2a, PWS, Level 1 reference documents
• Attachment 3a, PWS, Level 2 reference documents
• Attachment 10, CLIN and Price Matrix, dated March 25, 2022

The proposal due date has been moved to Tuesday April 12, 2022 at 3:00pm CST

**UPDATED INFO: MARCH 15, 2022**

Questions and answers will be posted by March 23, 2022

The solicitation due date has been changed to 5pm CST on Friday April 8, 2022

A past performance questionaire has been added as Attachment 11

The Federal Aviation Administration (FAA), Mike Monroney Aeronautical Center (MMAC), Oklahoma City, Oklahoma, has issued a formal request for the Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC).
The Contractor shall provide all personnel, management, supervision, and otheritems necessary or services necessary to support AMK-260 Customer ServiceCenter (CSC) Branch as noted in the solication and attachments. 

NO PHONE CALLS WILL BE ACCEPTED.
ALL QUESTIONS MUST BE IN WRITING, EMAILED TO THE CONTRACTING OFFICER ABBY SCHULTZ via email at abigael.k.schultz@faa.gov <--please note the spelling of the name

This procurement is a 100% set-aside for 8(a) businesses.

The current contract number is DTFAAC-17-D-00011, awarded to CNI Global Solutions, LLC.

QUESTIONS CUT-OFF: All questions are due to the Contracting Officer, Abby Schultz via email at abigael.k.schultz@faa.gov by 3:00 p.m. CST on Wedensday March 9, 2022. Please use "Questions for 6973GH-22-R-00005" as the subject line

Technical and cost proposals are due no later than 5:00 p.m. local time (Central Time Zone), Wedensday March 23, 2022 via email to the Contracting Officer, Abby Schultz. Please use "SIR Response for 6973GH-22-R-00005" as the subect line.

In accordance with SIR Section L provision 3.2.2.3-14 entitled, "Late Submissions, Modifications, and Withdrawals of Submittals," any proposals received after the due time and date of 5:00 p.m. CST, March 23, 2022, will not be considered.

In addition, if all requested information is not furnished in the offeror's proposal, the offeror's proposal may be determined to be non-responsive and ineligible for consideration for contract award.

PLEASE NOTE: All specific dates used are for reference only, the period of performance will be updated appropraitely at time of award with actual dates.

This SIR/RFO is not to be construed as a contract or a commitment of any kind. The Government shall not be liable for payment of any costs attributed to the preparation and submission of requested proposal documentation.

**UPDATED INFO: MARCH 15, 2022**

Questions and answers will be posted by March 23, 2022

The solicitation due date has been changed to 5pm CST on Friday April 8, 2022

A past performance questionaire has been added as Attachment 11

The Federal Aviation Administration (FAA), Mike Monroney Aeronautical Center (MMAC), Oklahoma City, Oklahoma, has issued a formal request for the Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC).
The Contractor shall provide all personnel, management, supervision, and otheritems necessary or services necessary to support AMK-260 Customer ServiceCenter (CSC) Branch as noted in the solication and attachments. 

NO PHONE CALLS WILL BE ACCEPTED.
ALL QUESTIONS MUST BE IN WRITING, EMAILED TO THE CONTRACTING OFFICER ABBY SCHULTZ via email at abigael.k.schultz@faa.gov <--please note the spelling of the name

This procurement is a 100% set-aside for 8(a) businesses.

The current contract number is DTFAAC-17-D-00011, awarded to CNI Global Solutions, LLC.

QUESTIONS CUT-OFF: All questions are due to the Contracting Officer, Abby Schultz via email at abigael.k.schultz@faa.gov by 3:00 p.m. CST on Wedensday March 9, 2022. Please use "Questions for 6973GH-22-R-00005" as the subject line

Technical and cost proposals are due no later than 5:00 p.m. local time (Central Time Zone), Wedensday March 23, 2022 via email to the Contracting Officer, Abby Schultz. Please use "SIR Response for 6973GH-22-R-00005" as the subect line.

In accordance with SIR Section L provision 3.2.2.3-14 entitled, "Late Submissions, Modifications, and Withdrawals of Submittals," any proposals received after the due time and date of 5:00 p.m. CST, March 23, 2022, will not be considered.

In addition, if all requested information is not furnished in the offeror's proposal, the offeror's proposal may be determined to be non-responsive and ineligible for consideration for contract award.

PLEASE NOTE: All specific dates used are for reference only, the period of performance will be updated appropraitely at time of award with actual dates.

This SIR/RFO is not to be construed as a contract or a commitment of any kind. The Government shall not be liable for payment of any costs attributed to the preparation and submission of requested proposal documentation.

The Federal Aviation Administration (FAA), Mike Monroney Aeronautical Center (MMAC), Oklahoma City, Oklahoma, has issued a formal request for the Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC).
The Contractor shall provide all personnel, management, supervision, and otheritems necessary or services necessary to support AMK-260 Customer ServiceCenter (CSC) Branch as noted in the solication and attachments. 

NO PHONE CALLS WILL BE ACCEPTED.
ALL QUESTIONS MUST BE IN WRITING, EMAILED TO THE CONTRACTING OFFICER ABBY SCHULTZ via email at abigael.k.schultz@faa.gov <--please note the spelling of the name

This procurement is a 100% set-aside for 8(a) businesses.

The current contract number is DTFAAC-17-D-00011, awarded to CNI Global Solutions, LLC.

QUESTIONS CUT-OFF: All questions are due to the Contracting Officer, Abby Schultz via email at abigael.k.schultz@faa.gov by 3:00 p.m. CST on Wedensday March 9, 2022. Please use "Questions for 6973GH-22-R-00005" as the subject line

Technical and cost proposals are due no later than 5:00 p.m. local time (Central Time Zone), Wedensday March 23, 2022 via email to the Contracting Officer, Abby Schultz. Please use "SIR Response for 6973GH-22-R-00005" as the subect line.

In accordance with SIR Section L provision 3.2.2.3-14 entitled, "Late Submissions, Modifications, and Withdrawals of Submittals," any proposals received after the due time and date of 5:00 p.m. CST, March 23, 2022, will not be considered.

In addition, if all requested information is not furnished in the offeror's proposal, the offeror's proposal may be determined to be non-responsive and ineligible for consideration for contract award.

PLEASE NOTE: All specific dates used are for reference only, the period of performance will be updated appropraitely at time of award with actual dates.

This SIR/RFO is not to be construed as a contract or a commitment of any kind. The Government shall not be liable for payment of any costs attributed to the preparation and submission of requested proposal documentation.