Questions and Answers - April 1 2022.xlsx
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ALL Questions
| # | Question | Reference Page # | Topic | REMARKS | |
| 1 | Please clarify whether the offeror is required to have a facility clearance. | Attachment 1, Page 6, PWS, Page 2, section 1.2 Background and Attachment 4. Pg 6 | Facility Clearance | After award, the contractor management with limited needs to the MMAC would be required to get a day badges, if necessary. Contract staff working the requirement would have to have facility clearance applicable to their labor category | |
| 2 | Will the Government issue a DD254? | Attachment 1: PWS, P21 | Facility Clearance | The FAA does not require a DD254. The FAA uses Position Designations based on Office of Personnel Management (OPM) National Security Sensitivity Designation (i.e. SF85, SF85P, and SF86) | |
| 3 | Will the government provide the most recent CDRL A007 submitted by incumbent contractor? | Attachment 1: PWS, P23 | Facility Clearance | No. Any creation of CDRLs A0007 would be proprietary to the contractor | |
| 4 | Will the government detail established procedures or process CDRL A007? | Attachment 1: PWS, P23 | Facility Clearance | CDRL A0007 are dependent on the individual contractor to create using the guidelines contained in the CDRL | |
| 5 | Will the Government accept first-tier subcontracts as Past Perf. References in accordance with joint ventures regulation per the SBA? | SIR, Page 71, (c) Volume III - Cost/Price/Business Proposal Content | Past Performance | Offerors are encouraged to submit the documentation they feel fulfills the requested information. | |
| 6 | Please confirm the phase-in is expected to begin 01APR2022 even though the proposal is due in the end of March 2022? | SIR, Page 2 | Period of Performance | The dates are to be used as reference for submitting proposals, they will all be updated appropriately when the award is made, and the actual dates are known. | |
| 7 | Is the requirement for a climate controlled facility part of TPWS 1? | Attachment 1, pg. 12 , 1.1, Off-Site Space Requirements | Place of Performance | Reference the amended attachment 1 | |
| 8 | The contract is to be performed primarily at MMAC, which implies at least one additional location. Shall the offer factor facility costs into pricing? | Attachment 1, Pgs. 3, 7, 11, 12, 14, Location and Facilities and Utilities | Place of Performance | MMAC is the primary location, other locations may include Teleworking and wherever the contractor submits their COOP Plan, which is neccesary for Task 1 and Task 2. Reference PWS Section 2.8 | |
| 9 | Please confirm only SF Section A, blocks 12- 17 are required to be completed by the offeror, rather than blocks 12-18 | Standard Form | Price Volume | Confirmed, blocks 12-17 need to be filled out | |
| 10 | The Excel sheet has one or more bad references in the formulas and displays and error message when opening the file. Will the Government resolve the error? | Attachment 10, CLIN/Task & Price Matrix | Price Volume | See Revised Attachment 10. | |
| 11 | Please confirm there shall be one outcome per CLIN/task. | Attachment 10, cell A1 | Price Volume | 1 Tier level will be used per CLIN and will be determined based on support needed. See Revised Attachment 10. | |
| 12 | Please confirm that the Outcome column is the total evaluated price (TEP)? | Attachment 10 | Price Volume | Refernence SIR Section M.4-1-4 | |
| 13 | The SIR lists the Key Personnel as the PM and not the alternate PM as well. But Attachment 1 references both are Key Personnel. Please confirm both are Key | SIR Section: 3.8.2-17 Pg. 25 | |||
| Attachment 1 Pg. 15 | Staffing | The Program Manager (PM) is the only Key Personnel as addressed in AMS 3.8.2-17. PWS adjusted to Match | |||
| 14 | The referenced LC Flash/HTML5 Content Creator (Professional Position) does not represent the typical content developers for eLearning. Would the government accept Instructional Designers, or Instructional Developers personnel who possess the required skills reference and bring additional knowledge in training with focus on online learning approaches and methodologies? | Attachment 5 Pg. 8 | Staffing | No. The contractor needs to meet our minimum needs requested. | |
| 15 | At a minimum staffed with (2) General Clerk IIIs from 0700 to 1530; (1) General Clerk III from 0800 to 1630 and (1) Administrative Assistant from 0800 to 1630. | ||||
| Are these specific labor category levels required for service contract? | Attachment 4. Pg 2 | Staffing | Yes. | ||
| 16 | Please Confirm the SLA regarding "The maximum allowable error rate for each skill category position within the task must be four percent (4%). The contractor must take immediate remedial steps for any contract employee that has been successfully trained and who exceeds their respective error rate for two months within a six (6) month period" | Attachment 4. Pg 2 | Staffing | Confirmed. | |
| 17 | 4.3 Subject Matter Expert (SME) (General Clerk III): This task requires three contract employees to provide oversight and direction in addition to regular functions in their work areas and according to SOW sections as indicated in the table below. Whenever possible, vacancies for these positions must be backfilled utilizing experienced personnel from within the work function. |
There is no Table
| Are the LC SME or General Clerk III? | Attachment 4. Pg 5 | Staffing | Table added to Attachment 10 - Answer: General Clerk III | ||
| 18 | Are Level 2 support personnel required to drive to render service? | Attachment 1, pg. 16 | Staffing | Level 2 technicians are not required to drive to provide service but may be provided access to Low Speed Vehicles to get around the Center if needed. | |
| 19 | P21 - The name(s) and qualifications of individual for QCP are not part of the IDed Labor Categories. Are offerors required to provide over and beyond to ensure to COI? | Attachment 1: PWS, P21 | Staffing and Quality Control | Quality Control is the responsibility of the contractor and should be priced accordingly. The Government will not be adding a labor category | |
| 20 | Can you provide a schema or architecture? | Attachment 2. Pg 6 | System Monitoring | Currently Production Control uses Time Sharing Option(TSO), Com-plete and Customer Information Control System (CICS) to monitor mainframe jobs. There is a in-house dashboard provided by ESC's Enterprise Data Center to monitor system status in a green, yellow, red format. | |
| 21 | Is FAA ESC using cloud service? | Attachment 2. Pg 6 | System Monitoring | Not at this time. | |
| 22 | Any load distribution? | Attachment 2. Pg 6 | System Monitoring | Not this task's responsibility. | |
| 23 | Monitoring at Service/App/DB/hardware layer? | Attachment 2. Pg 6 | System Monitoring | Dashboard monitoring tool was created to monitor financial applications at the database and application level. Level 1 monitors for issues and reports to appropriate team when issues arise. | |
| 24 | Please provide the attachments from the table listed as "with Solicitation" | Attachment 3. Pg 11/12 | Technical | Added as Attachment 2a- ESC CSCS Task Performance Statement Level I Customer Service Desk_reference documents | |
| 25 | Are these the SLA or the outcomes? | ||||
| 1. | PC must be picked up from customer if required, imaged and updated, software installed and configured, encrypted if needed. METRIC standards 95% of the time. Metric standard is 7 business days from the contractor’s creation of the task; | ||||
| 2. | PC must be returned to customer location and functionality tested with the customer within maximum time to meet METRIC standards 95% of the time. Metric standard is 10 business days from the start of the task; | ||||
| 3. | Follow up and resolution of outstanding issues and proper documentation of hardware assets within maximum time to meet metric standards 95% of the time. Metric standard is 3 business days from the start of the task; | Attachment 3. Pg. 8 | Technical | Both, contractor must meet the SLA for each task on a minimum of 95% of the tasks per month. |
1. SLA is 7 business days
2. SLA is 10 business days
3. SLA is 3 business days
| 26 | There was a significant drop in calls in FY20. Were agents allowed to telecommute? | Attachment 2. Pg 4 | Technical | Call volume dropped due to the pandemic and agents were allowed to telework | |
| 27 | did the government adjust the LOE in the call center or was there a negotiation with contractor? | Attachment 2. Pg 4 | Technical | The government reduced tiers to accommodate the reduction in volume | |
| 28 | what is the call breakdown for FY2021 | Attachment 2. Pg 5 | Technical | Added FY 21 breakdown to Attachment 2, ESC CSCS TPWS Level 1 | |
| 29 | The Contractor must be familiar with and monitor a government furnished Automated Call Distribution/Interactive Voice Recognition (ACD/IVR) phone system. The Contractor must be knowledgeable and understand how to navigate IT Service Management (ITSM) software for ticket/event tracking. | ||||
| What ACD/IVR is used? | Attachment 2. Pg 4 | Technical | The ACD/IVR is currently Avaya | ||
| 30 | Please confirm the level 1 support personnel do not provide deskside (onsite) support. | Attachment 2. Pg 4/5 | Technical | This is correct. | |
| 31 | Please confirm the work requires documenting and tracking events using government furnished ticketing software. | Attachment 2. Pg 4/5 | Technical | This is correct | |
| 32 | What is the SLA governing Level 1, 2, or 3? | Attachment 2. Pg 4/5 | Technical | Depends on the agreement we have with our customers | |
| 33 | How many tickets were escalated to Level 3 during each year? | Attachment 2. Pg 4 | Technical | Typically level 1 escalates to level 2, level 2 would escalate to Level 3 if necessary. Level 3 has nothing to do with this task. | |
| 34 | The Contractor must provide Production Control and Monitoring Services as a collateral duty of the service desk. The Contractor must provide coverage 24 hours a day, seven days a week, 365/366 days a year. The Contractor must provide Production Control support for global applications on the FAA mainframe as well as monitoring services for the Enterprise Data Center (EDC) within the ESC in Oklahoma City. | ||||
| What are the services, NB, nodes, and enclaves running in the data center? | Attachment 2. Pg 6 | Technical | This task is monitoring only in accordance of the TPWS. | ||
| 35 | The FAA Information Technology (IT) infrastructure is a Microsoft network domain environment primarily utilizing Microsoft Windows operating systems and productivity software running in Intel-based computers (desktops, laptops, slates/tablets and servers). L2S provides support for Apple desktop and laptop computers. | ||||
| What is the breakdown % of Windows/apple machines out of the 4500? | Attachment 3. Pg 3 | Technical | Currently we are at 99+% Windows systems. We have approximately 20 Apples systems on the network at this time. There is always a possibility that additional Apple systems will be added. | ||
| 36 | What is the actual average duration of events per year? | Attachment 2, pgs. 4 and 5, FY20 events table | Technical | Level 1 typically resolves tickets in less than 20 minutes or escalates to level 2 | |
| 37 | What is the average duration of application monitoring calls per year? | Attachment 2, pgs. 4 and 5 | Technical | Don’t specifically track application monitoring calls. If necessary, a ticket would be created per knowledge base and a call would be made | |
| 38 | Can FAA add a duration columns to each table and provide the average duration for each: Registration/reactive pass, application/financial, Desktop | Attachment 2, pgs. 4 and 5 | Technical | Not something we track, best estimate: Registration/reactive password typically 3-5 minutes, application - 5-20 minutes, desktop - can be 5-10 minutes | |
| 39 | What LMS is FAA using? | Attachment 5 Pg. 4 | Technical | The Learning Management System is internally branded eLMS, which is a Success Factors product | |
| 40 | Does the developed content need to be SCORM compliant? | Attachment 5 Pg. 4 | Technical | Yes. Currently using Sharable Content Object Reference Model version 1.2, but will upgrade as necessary | |
| 41 | Which version of SCORM? | Attachment 5 Pg. 4 | Technical | Currently, 1.2 | |
| 42 | Which version of Articulate is FAA using? | Attachment 5 Pg. 5 | Technical | Currently, Storlyline 360 | |
| 43 | Are you currently using the export feature in Articulate to convert content and upload or a specific coding approach is used? | Attachment 5 Pg. 5 | Technical | Both. Depending on the requirement. | |
| 44 | Are you conducting any evaluation to ensure the retention of knowledge by the learner? | Attachment 5 Pg. 5 | Technical | Knowledge retention depends on the course requirement. | |
| 45 | What is the level of interactivity of the content using Kirkpatrick scale? | ||||
| • | Level 1: Reaction | ||||
| • | Level 2: Learning | ||||
| • | Level 3: Behavior | ||||
| • | Level 4: Results | Attachment 5 Pg. 5 | Technical | The level or interactivity depends on the course structure and customer requirement. | |
| 46 | What is the current average seat time for each online course? | Attachment 5 Pg. 5 | Technical | Varies dependent on the course structure and customer. | |
| 47 | Are the online courses to be optimized for mobile devices or only desktop browsing? | Attachment 5 Pg. 5 | Technical | This is dependent on the customer's needs. Currently, only doing desktop browsing. | |
| 48 | Will the government provide access to a sample online course? | Attachment 5 Pg. 5 | Technical | After award, contractor will have access to sample courses. | |
| 49 | Please provide the SLA reference for the OA. ESC has historically established Service Level Agreements (SLA) with their customers reflecting minimum acceptable performance levels allowed for services provided. | Attachment 1: PWS, P19 | Technical | Service Level Agreements (SLA) are based on individual customer needs | |
| 50 | Ticket Breakdown Support: |
Is this the level 1 SLA?
| Is there a level 2 SLA? | Attachment 3. Pg. 4 | Technical | Level 2 SLA | ||
| 51 | Can you please provide the attachments in the table on page 12 as they were not available in the solicitation as indicated? | Attachment 2. Pg 12 | Technical Attachments | Added as Attachment 2a- ESC CSCS Task Performance Statement Level I Customer Service Desk_reference documents | |
| 52 | Does FAA intend to make a single award IDIQ or multiple? | SIR, pg. 65, L.1 | Misc. | Single Award IDIQ | |
| 53 | What is the average length of each call? | Attachment 2, Pg. 3 | Technical | Based on line 38, estimated average for all calls is 6:45/call(min/sec) | |
| 54 | The SIR references a past performance questionnaire that should be returned "prior to the closing of the solicitation." Is the government submitting a PPQ to the point of contact or is the offeror? | SIR, pg. 70 | General | A past performance questionaire has been uploaded as Attachment 11 | |
| 55 | If the offeror is submitting a PPQ that must be returned prior to the closing of the solicitation, would the Government provide a template? | SIR, pg. 70 | General | A past performance questionaire has been uploaded as Attachment 11 | |
| Question Log | |||||
| Question # | Document | Page # | Paragraph Ref. | ANSWER | |
| 1 | Will the Government please allow contract CPARS in lieu of Past Performance Questionnaires? | SIR, 71 & 81 L.5-3(b)(3) | |||
| M.4-1-3(b) | Offerors are encouraged to submit the documentation they feel fulfills the requested information. | ||||
| 2 | Section L.5-3(b)(3) states "Offerors are encouraged to provide points of contact who are willing to complete and return a past performance | ||||
| questionnaire to the Contract Specialist prior to the closing of the solicitation"; Section M.4-1-3(b) states "Questionnaires must be sent to the points of contact for the contracts and past performance information being assessed". The RFP package did not include a Past Performance Questionnaire (PPQ) document. Will the Government confirm if PPQ's are required in our response, and if so, will the Government please provide the PPQ document to industry as to allow time for distribution to and completion/submission by contract POCs? | SIR, 71 & 81 L.5-3(b)(3) | ||||
| M.4-1-3(b) | A past performance questionaire has been uploaded as Attachment 11 | ||||
| 3 | Will the Government please confirm the incorporation of the applicable Executive Order (EO) 14026 (Increasing the Minimum Wage for Federal Contractors) incorporated via the revised FAR 52.222-55 (Minimum Wages for Contractor Workers Under Executive Order 14026) for contracts awarded after January 30, 2022. | SIR | The FAA is not regulated by the FAR. The Executive Order has been incorporated via the AMS clause 3.6.2-47, on page 33 of the solicitation. | ||
| 10 | The Government has provided Attachment 9 Service Contract Act Wage Determination and identified Labor Categories applicable to the Service Contract Labor Standards/Service Contract Act. Will the Government modify the SIR with the incorporation of the applicable Service Contract Act (SCA) Wage Determinations (WDs) and appropriate FAR clauses (52.222-41, 52.222-43, and 52.222-62)? | SIR | The FAA is not regulated by the FAR. |
FAR clause 52.222-43 = AMS clause 3.6.2-28 FAR clause 52.222-43 = AMS clause 3.6.2-30 FAR clause 52.222-62 = AMS clause 3.6.2-46 All are listed on page 33 of the SIR
| 4 | SIR para 3.8.2-17(d) states "The key personnel and/or facilities under this contract are: Personnel = Program Manager". Attachment 1 para 2.14 states "The PM and their designated alternate are considered Key Personnel as addressed in AMS 3.8.2-17.". Would the Government please clarify the key personnel for industry response? | SIR Attachment 1 page 25, 11 3.8.2-17(d) | |||
| 2.14 | The Program Manager (PM) is the only Key Personnel as addressed in AMS 3.8.2-17. PWS adjusted to Match | ||||
| 5 | Is it the Government's intent to have tiers for Scanner Support? | Att. 10 - Task 3 (Yellow Tabs) | No, tiers the scanner task is Labor Hour. See Revised Attachment 10. | ||
| 6 | This section states (3) General Clerk III positions and section 4.3 states SMEs provide oversight direction in addition to regular functions. Are the 3 General Clerk III SMEs in 4.3 the total number of General Clerk IIIs? Who do they have oversight over? It also states promotions should come from experienced personnel within the work function. What labor categories would be promoted? | Attachment 4, 2 Paragraph Ref. 2 Question 1.2 | See Revised Attachment 10. | ||
| 7 | What labor category are you expecting for the Computer Based Training Specialist/eLearning Content Creator and how many of these positions? | Attachment 5 paragraph 6 Question 2.3.13 | See Revised Attachment 10. | ||
| 8 | What labor categories are the 3 position listed within the hours of operation? | Attachment 5, paragraph 8 Question 4 | See Revised Attachment 10. | ||
| 9 | When opening Attachment 10, a Circular Reference error occurs. Please update the file to correct the error. | Attachment 10, Schedule B | See Revised Attachment 10. | ||
| 11 | Will the Government please clarify the CLIN variances between the SIR and Attachment 10. Attachment 10 contains CLIN 0005 Labor Hour, while the SIR only references CLIN 0005 in the Section B.3 CLIN & Price Matrix on page 9. Based on that variance the CLIN numbering between the two documents are different. | SIR | |||
| Attachment 10 | See Revised Attachment 10. | ||||
| 12 | The Instructions for Attachment 10 do not address CLIN/Task 0003 and 0004. Would the Government please clarify instructions for CLIN/Task 0003 and 0004? | SIR Paragraph 9 B.3 CLIN & Price Matrix | 9 | See Revised Attachment 10. | |
| 13 | Will the Government please clarify the instructions for CLIN/Task 0005? Should the labor categories, rates, hours, and # of Contractors be listed for all of the CLINs/Tasks and Tier levels? | SIR Paragraph 9 B.3 CLIN & Price Matrix | 9 | See Revised Attachment 10. | |
| 14 | Instructions on the Labor Hour tab reference a Follow-on Labor Category Descriptions matrix. Will the Government please supply this file? | Attachment 10 | Labor Hour Tab | See Revised Attachment 10. | |
| 15 | Should the labor categories, rates, hours, and # of Contractors be listed for all of the CLINs/Tasks and Tier levels? Can the contractor modify this tab to include more rows if that is the intent? | Attachment 10 | Labor Hour Tab | No, performance based the contractor creates the skill mix | |
| 16 | Cell I13 on the Labor Hours tab is missing a formula. Can the contractor modify the file to include the required calculation? | Attachment 10 | Labor Hour Tab | See Revised Attachment 10. | |
| 17 | The Contract Summary tab on Attachment 10 instructs that cells highlighted in Green are CLIN Prices and can be transferred to Section B of the SIR. Please verify that Section B of the SIR only requires that the Total Evaluated Price (TEP) Tier Costs be reflected. | SIR | |||
| Attachment 10 | Reference SIR Section M.4-1-4 | ||||
| 18 | Attachment 1, 4.2 states "Vacancies on existing O&A tasks must be filled within thirty (30) business days after COR notification". Attachment 5, 3.0 states "Upon approval from the COR or the CO, the contractor must fill any vacancies within 10 working days after the vacancies occur or task request(s) are officially submitted...". Will the Government please clarify the number of business days industry has to fill vacancies? | Attachment 1 (paragraph 18) 4.2 Attachment 5 (paragraph 8) 3.0 | Attachment 1 and 5 aligned | ||
| 19 | Task 1 TPWS states add on will be implemented when highest tier volume is exceeded. Will the Government please clarify if the same be true for Task 2? | Attachment 2 & 3 Paragraph 11, page 5.3 | This is not true for Task 2, each Task operates independently | ||
| 20 | Section 6.1 addresses security investigations and the requirement for the cost of the security investigations. Would the Government please provide the cost for security investigations. Additionally, would the Government consider adding an ODC CLIN for such costs? | Attachment 1 pgs 20-21 Section 6.1 | No, ODC's will not be included. OPM can change the rates at anytime, BUT they currently as follows: Fingerprints Only $20 Low Risk - $180 Moderate Risk - $420 Moderate Risk - $380 (ReInvestigation) | ||
| 21 | Will the government please correct the labor category naming discrepancies between Attachment 10 and Attachment 6? Attachment 10 has a eLearning Specialist/HTML Web Artist (Graphic Artist 2) and Attachment 6 does not contain this labor category. Attachment 6 has a Flash/HTML5 Content Creator but the position is not included in Attachment 10. | Attachment 6 Attachment 10 | See Revised Attachment 10. | ||
| 22 | Section B.1 of the SIR states "The Contractor may propose additional or intermediate categories with adequate justification." If proposing additional labor categories, should they be added to the "Over and Above" tab? | Attachment 10, Over and Above | After award, if necessary, the Government may ask contractor to propose additional labor categories | ||
| 23 | Scanning support and Print & Course Development tasks are new to this contract. Are these tasks currently being performed by FAA personnel and/or on existing contract(s)? If so, will industry have the option of hiring the incumbent personnel? | Attachment 4 | |||
| Attachment 5 | Services are currently being provided on existing contracts. The Government cannot guarantee option of hiring incumbent personnel. | ||||
| 24 | Section 5.1.2 references a requirement for HDI Certification. Would the Government please provide the cost for the Certification. Additionally, would the Government consider adding an ODC CLIN for such costs? | Attachment 2, paragraph 10 | HDI Certification is a nationally accredited certification and the Government does not monitor the cost. No, ODC's will not be included |
| Questions from Word Document | ||||
| 1 | We request the government to remove this subfactor as only incumbent will have understanding of ESC Customer Services Center Branch (AMK-260) role in providing solutions to their existing customer base, retaining existing business, and supporting new business/customers. Non-incumbents knowledge is limited to the information provided in the solicitation. | Sub-factor 3.3 Understanding of ESC and AMK-260, Section L.5-3 PROPOSAL CONTENT, Page number 70 of the solicitation SIR 6973GH-22-R-00005 | The requirement will remain unchanged. | |
| 2 | Phase in start date is mentioned to be March 1, 2022 which is before the proposal submission date. We request government to provide updated dates for Base and option years. | Reference: Page 9 of the solicitation SIR 6973GH-22-R-00005. | The dates are to be used as reference for submitting proposals, they will all be updated appropriately when the award is made, and the actual dates are known. | |
| 3 | Please waive-off the need of using PPQ forms, for those can produce CPARS with the proposal. | Page 81 Para M.4.1.3. (b) requires us to send the Past Performance Questionnaire to the Government POCs, in respect of the contracts being presented as Past Performances | Offerors are encouraged to submit the documentation they feel fulfills the requested information. | |
| 4 | Whether or not Past Performance Questionnaire can be replaced with submission of CPARS, the Past Performance Questionnaire form is not found with the current solicitation package. | A past performance questionnaire has been added to the list of attachments as Attachment 11. The instructions for submitting the past performance questionnaire are listed on the top of the form. | ||
| 5 | Can we respectfully ask the Government for the Level of Effort in terms of yearly manning-hours (LCAT hours) for the performance of the Task Orders issued along with this IDIQ RFP? | 1864 for Service Contract Act positions and 1840 for Professional positions. Reference revised Attachment 10 | ||
| 6 | CNI Global has been given to be the incumbent contractor, presently performing these services for the DOT. What are the awarded dollar values of the TaskOrders (1) Customer Service Desk; (2) Desktop Support; (3) Scanner Support; (4) Print Services & Course Development | Current task order dollar values will not be given out. The CLINs in this solicitation are indicative of the anticipated need for the new contract. | ||
| 7 | Typically, three (3) past performance references of similar size, scope, and complexity would cause a company to graduate from the SBA 8(a) program. Would the FAA consider changing the past performance requirements to a team qualification of a total of three (3) Past performances with a minimum of one (1) past performance from the prime offerer? | The requirement will remain unchanged. | ||
| 8 | Will the Government please confirm the incorporation of the applicable Executive Order (EO) 14026 (Increasing the Minimum Wage for Federal Contractors) incorporated via the revised FAR 52.222-55 (Minimum Wages for Contractor Workers Under Executive Order 14026) for contracts awarded after January 30, 2022. | The FAA is not regulated by the FAR. The Executive Order has been incorporated via the AMS clause 3.6.2-47, on page 33 of the solicitation. | ||
| 9 | We request that the following be excluded from page count, in addition to resumes: Title Page, TOC, Glossary, Cover Letter and added to SIR L5-3(a)(1). | Only resumes are exempt from the page count as stated in SIR Section L, page 68, paragraph L.5-3 subparagraph (a) (1) | ||
| 10 | Please confirm that approach to TSOW 3 & 4 is not required in the technical narrative per SIR L-5-3(a)(1). | Correct | ||
| 11 | Please confirm that organizing Subfactors as major sections fulfills the requirement for tabs per SIR L5-2(a)(1). | Confirmed | ||
| 12 | Section B refers to Task 2, Level 2 as “Computer Deployment Support while the TPWS refers to Task 2, Level 2 as “Desktop Support.” Please clarify which is correct. | |||
| Reference: SIR Section B, page 8, paragraph B.1-1 TYPE AND TERM OF CONTRACT and TPWS Desktop Support | Corrected SIR Should be "Level 2 – Desktop Support" | |||
| 13 | Section H only indicates the Program Manager as key personnel while the PWS indicates the PM and their designated alternate are considered key personnel. Which section is correct? If there is to be an Alternate PM (APM), which position other than the PM is to fulfill this role? | SIR Section H, page 25, paragraph 3.8.2-17 KEY PERSONNEL AND FACILITIES (JUL 2019) and PWS, page 11, paragraph 2.14 Contractor Program Manager & Alternate | The Program Manager (PM) is the only Key Personnel as addressed in AMS 3.8.2-17. PWS adjusted to Match | |
| 14 | Section I is missing equivalent positions for the APM, General Clerks, Administrative Assistant, Personal Computer Support Technicians, Flash/HTML5 Content Creator, Computer Operators, and Computer Based Training Specialist/Instructor labor categories. Please clarify. | SIR Section I, page 46, paragraph 3.6.2-29 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (OCT 2020), PWS, page 11, paragraph 2.14 Contractor Program Manager & Alternate and Job Descriptions Attachment 6. | Clause 3.6.2-29 has been corrected | |
| 15 | Neither section presents requirements to address any of the Task Statement of Work (TSOW) attachments taskings. Does the proposal need to address the work in these documents as well or just the PWS and two Task Performance Work Statements (TPWS) attachments taskings? | SIR Section L, pages 68-70 paragraph L.5-3 PROPOSAL CONTENT and Section M, pages 78-81 paragraph M.4-1-2 TECHNICAL EVALUATION FACTORS | Just Task 1 and Task 2 | |
| 16 | Teaming Agreements (TAs) can be rather lengthy as they are contracts in themselves. Can the required TAs be excluded from the page count? | REFERENCE: Reference: SIR Section M, page 79, paragraph M.4-1-2 a. TECHNICAL EVALUATION FACTORS | SIR section M.4-1-2a is asking for specific pieces of information ie an organizational chart, the management plan, percentage of work each company will be doing, we are not asking to see the entire TA | |
| 17 | One paragraph refers to the two key personnel as “project” while the other refers to them as “program” managers. Which term is correct | REFERENCE: Reference: SIR Section B, page 8, paragraph B.1-1 and PWS, page 18, paragraph 4.1 Over and Above (O&A) | ||
| A17: | Corrected PWS to read Program Manager | |||
| 18 | This table has additional labor categories than the paragraph on page 2 and is missing the APM. Please clarify. | REFERENCE: PWS, page 2, paragraph 1.2 (last part of section beginning with “Labor categories…” and page 21 paragraph 6.1 (the table on the next page) | PWS corrected to match | |
| 19 | The PWS table states General Clerks, Level I-IV (Task 3). All other references do not reflect the General Clerk Level IV category. Is there a General Clerk Level IV labor category required for this SIR? | |||
| REFERENCE: Reference: PWS, page 21 paragraph 6.1 (the table on the next page), Job Descriptions Attachment 6 and the Price Matrix Attachment 10 | PWS corrected to match | |||
| 20 | When we open the spreadsheet a Microsoft Excel error message appears stating, “There are one or more circular references where a formula refers to its own cell either directly or indirectly. This might cause them to calculate incorrectly. Try removing or changing these references, or moving the formulas to different cells.” Can this spreadsheet be fixed to eliminate this error? | REFERENCE: Reference: Price Matrix Attachment 10 | See Revised Attachment 10. | |
| 21 | Can this LOE (hours determined) be clarified for budgeting purposes? | SIR, Section B.2, under the Periods section (pgs. 9-11) it states “Labor Hour = Level of effort must be negotiated by the Contracting Officer prior to task activation.”. However, in the PWS, Section 2, Paragraph 2.19 (Productive Year for Over & Above Requirements) 1864 for Service Contract Act positions and 1840 for Professional positions. | This comment is B.2 is based on tasks that do not start exactly on the new Option Year. The standard Productive year in 2.19 is correct | |
| 22 | Can this be further clarified for SCA expectations? Legal Holidays and Admin Leave are required for SCA compliance but would want to verify expectations to honor/recognize their utilization or financial compensation within the same period of work but on a different actual day. | PWS, page 7, paragraph 2.6 (Observance of Legal Holidays and Administrative Leave) it states “Legal Holidays and Administrative Leave does not apply to Level I services (Task 1), which are required 24x7x365/366, including all Legal Holidays and during periods of Administrative Leave.” | Business decision up to the contractor so long as coverage is provided and is SCA compliant |
3.6.2-29
| Labor Category/Level | DOL Occupational Code | Monetary Wages + Fringe | Federal Wage Grade Equivalent |
| Program Manager (Low Risk) | Non-SCA | Exempt | FV - I |
| Flash/HTML 5 Content Creator (Low Risk) | Non-SCA | Exempt | FV - H |
| General Clerk, Level I (Low Risk) | SCA | 13.44 + 4.60 | FV-D |
| General Clerk, Level II (Low Risk) | SCA | 14.67 + 4.60 | FV-D |
| General Clerk, Level III (Low Risk) | SCA | 18.00 + 4.60 | FV-E |
| Administrative Assistant (Low Risk) | SCA | 22.58 + 4.60 | FV-G |
| Computer Operator, Level I (Low Risk) | SCA | 17.85 + 4.60 | FV-E |
| Computer Operator, Level II (Low Risk) | SCA | 19.98 + 4.60 | FV-F |
| Computer Operator, Level III (Low Risk) | SCA | 22.26 + 4.60 | FV-F |
| Computer Operator, Level IV (Low Risk) | SCA | 24.60 + 4.60 | FV-G |
| Computer Operator, Level I (Moderate Risk) | SCA | 17.85 + 4.60 | FV-E |
| Computer Operator, Level II (Moderate Risk) | SCA | 19.98 + 4.60 | FV-F |
| Computer Operator, Level III (Moderate Risk) | SCA | 22.26 + 4.60 | FV-F |
| Computer Operator, Level IV (Moderate Risk) | SCA | 24.60 + 4.60 | FV-G |
| Personal Computer Support Technician (Moderate Risk) | SCA | 24.74 + 4.60 | FV-G |
| Computer based training specialist (Low Risk) | SCA | 29.92 + 4.60 | FV-H |
| ay Band | 2022 Pay Bands | ||
| Minimum | Midpoint | Maximum | |
| A | $19,928 | $24,427 | $28,925 |
| B | $22,775 | $27,900 | $33,025 |
| C | $25,736 | $32,170 | $38,603 |
| D | $30,290 | $37,863 | $45,435 |
| E | $36,974 | $46,218 | $55,461 |
| F | $41,235 | $51,545 | $61,855 |
| G | $47,813 | $60,965 | $74,116 |
| H | $57,442 | $73,241 | $89,039 |
| I | $69,092 | $88,088 | $107,083 |
| J | $85,294 | $108,762 | $132,230 |
| K | $100,294 | $127,849 | $155,403 |
| L | $119,797 | $152,763 | $185,729 |
| M | $141,090 | $165,802 | $190,513 |
File details come from the government source that posted it. Updated .