Attachment 5 - ESC CSCS Task Statement of Work Print Services and Course Development.docx

Enterprise Services Center (ESC)

AMK-260

CUSTOMER SERVICE CENTER

SUPPORT (CSCS)

Task Statement of Work (TSOW)

Attachment 5 Print Services & Course Development (AMK-263)

Media Services Unit, AMK-263

June 30, 2021

STATEMENT OF WORK

PROJECT/TITLE

Labor-Hour award for Contractor Support for Printing Services & HTML/Flash Support Work Originator: AMK-263 Media & Print Solution Section Period of Performance: Base Year + four, one-year options (if optioned)

1.0 Introduction:

The Media Solutions Unit AMK-263 requires continued Printing Services located in Oklahoma City as described below.

This Statement of work (SOW) defines resource requirements to support the FAA's Mike Monroney Aeronautical Center printing services.

1.1 Organization:

Department of Transportation (DOT) Federal Aviation Administration (FAA) Mike Monroney Aeronautical Center (MMAC) Enterprise Services Center, AMK1 Media & Print Solution Section, AMK-263

1.2 Mission:

This administration provides for the regulation and promotion of civil aviation, to better foster its development and safety, and provides for the safe and efficient use of the airspace.

1.3 Statement of Purpose:

The purpose of this SOW is to define the scope of work, tasks to be performed, level of expertise required, deliverables, and certain conditions the contractor is expected to adhere to.

1.4 Personnel Supervision:

Any award resulting from this Statement of Work was neither formed, nor is it to be administered or performed as a personal services contract. Accordingly, the contractor must designate appropriate and sufficient supervisory personnel to meet task outcomes. Contract supervisors will provide day-to-day supervision of all contract personnel including, but not limited to, work assignments and performance monitoring, payroll records, leave approval and monitoring, etc. At no time will contractor personnel be supervised by FAA managers or other FAA personnel. The FAA will provide, as needed by the contractor and its employees, limited assistance in the form of technical and policy guidance through the assigned Contracting Officers Representative (COR).

2.0 Scope:

The purpose of this Scope of Work is to utilized contract staff to fullful work orders for AMK-263 Media & Print Solutions Section, which offers a variety of media services to federal customers: printing and binding, graphic design, corporate branding, video production, 3D animation/ motion graphics, eLearning development and conversion, document destruction (shredding), Section 508 compliance and digital photography.

2.1 Tasks/Deliverables include, but are not limited to:

2.1.1 Print / Scan Services (Computer Operator Support):

2.1.1.1 Monitor mainframe systems print queue to initiate printing. Monitor in-house print queue and work bins set up of jobs and printing using High speed state of the art printers and software requiring minimal labor support.

2.1.1.2 Operate all equipment including but not limited to high speed laser printers, large format printers, impact printers, color printers and scanners.

2.1.1.3 Apply knowledge for setting up print jobs, scanning and proper document destruction. Including those requiring special setup of forms, fonts, signatures, merges.

2.1.1.4 Perform reprint and corrections of jobs from servers or printers as needed on a daily basis.

2.1.1.5 Utilize scanners to produce digital copies of documents for retention purposes. Scanned documents will be stored on Alto server, various local, network and cloud storage devices.

2.1.1.6 Quality check all work verifying that it is correct and of acceptable quality. Jobs are reviewed on a job by job basis.

2.1.1.7 Insure all jobs are delivered according to instructions.

2.1.1.8 Load printers with appropriate paper or forms. This may require moving of pallets of paper and lifting of boxes weighing up to approximately 50 pounds. These functions may be performed daily.

2.1.1.9 Apply knowledge as needed for basic maintenance and cleaning of machines. Such as adding toner, fuser oil, staple wire, ribbons, paper, removal of paper jams and cleaning of machine as needed.

2.1.1.10 Inventory of printing supplies such as paper, ribbon, toner, developer, tape binds, GBC, fuser oil, film, etc. to be done bi-weekly and order placed to appropriate government personnel as needed.

2.1.1.11 Log calls for printer maintenance and document purpose of call and action taken by vendor as needed.

2.1.1.12 Exerting force to lift up to 50 pounds occasionally.

2.1.1.13 Collecting and distributing print and scan jobs for customers as needed.

2.1.1.14 Reading and following work instructions and policies necessary for processing jobs.

2.1.1.15 Destruction of media as needed.

2.2 Tasks/Deliverables include, but are not limited to:

2.1.2 eLearning Development, Flash Conversion and (HTML5 Programming) Support:

eLearning Development, Flash Conversion and HTML5 Programming Support services include, but are not limited to: eLearning course design, development and publication; Flash to HTML5 content conversion, HTML5 programming; creating accessible 508 Compliance content; conceptualizing computer graphics and creating designs with minimal instruction; incorporating digital graphics into software applications and documents utilizing multimedia concepts and methods; maintaining a library of completed courses, programs and designs; inputting, modifying and exporting text and graphics; transferring, merging and adjusting content as needed; archiving completed projects; communicating Federal Aviation Administration concepts into a web-based format while maintaining Section 508 Compliance, and other eLearning, HTML5 and Flash content services as needed.

2.2 Description of Required Services

2.2.1 eLearning course design, development and publication via a Learning Management System (LMS)

2.2.2 Conversion of Flash content to HTML5

2.2.3 Proficient understanding of web markup, including HTML5

2.2.4 Experience creating Accessible content (508 Compliance) and knowledge of Accessibility standards

2.2.5 Creating digital graphics and creating designs with minimal instruction

2.2.6 Creating reports

2.2.7 Creating various types of training materials and publications

2.2.8 Conceptualizing computer graphics and creating designs with minimal instruction and Incorporating graphics into documents utilizing multimedia concepts and methods

2.2.9 Maintaining a library of completed courses, programs and designs

2.2.10 Inputting, modifying, importing and exporting graphics and text

2.2.11 Transferring, merging and adjusting content as needed

2.2.12 Archiving completed projects

2.2.13 Communicating Federal Aviation Administration concepts into a web-based format while ensuring Section 508 Compliance

2.2.14 Other eLearning/Flash/HTML5 services as needed

2.3 Description of Experience Required

2.3.1 Extensive knowledge of and experience with Articulate Storyline

2.3.2 Extensive knowledge of and experience with web markup, HTML4 and HTML5

2.3.3 Extensive knowledge of and experience with creating and verifying Accessible content (508 Compliance)

2.3.4 Ability to produce assets for display via a Learning Management System (LMS), HTML5, Adobe Flash, and other internet display technologies

2.3.5 Experience conceptualizing web-based navigation with an emphasis on user experience

2.3.6 Knowledge of web graphics standards and practices

2.3.7 Proficiency in designing graphics and layout for web-based delivery

2.3.8 Ability to develop graphics in vector and raster formats

2.3.9 Understanding of multiple computer platforms and internet browsers and their differing abilities to display eLearning, HTML5 and graphic content

2.3.10 Experience with JAWS screen reading software a plus

2.3.11 Experience with Adobe Creative Cloud products including Photoshop, After Effects, and Illustrator a plus

2.3.12 Ability to work well with programmers, developers, content managers, and other key personnel in an interactive development situation

Responsible for producing a variety of interactive eLearning and digital media projects as a multimedia production specialist in the Media & Print Solution Section, AMK-263 in support of FAA and other federal agency programs.

The Content Creator applies experience and detailed knowledge in developing and producing Media Solutions Unit products and services. Responsible for production of eLearning and computer-generated products using Articulate Storyline, Adobe Creative Cloud and Course Avenue for content development. This may include the design of materials in conjunction with customer requirements and the assembly of materials from different formats for production.

The Content Creator serves as a developer of multimedia productions, which includes graphic and text development, project story-boarding and planning, creating and publishing eLearning courses, and finalizing productions for distribution via a Learning Management System (eLMS) or network medium. Content Creator provides conversion of Flash content to HTML5. Content Creator possesses proficiency in the organization and management of interactive projects. Prepares job cost estimates when required.

Content Creator serves as customer liaison for Media Solutions Unit’s eLearning and web-based interactive products and services. Conducts meetings with customers on subject matter, establishes/negotiates due dates, and coordinates with vendors and suppliers in order to meet customer expectations and needs. Obtains customer feedback and monitors customer satisfaction. Content Creator makes suggestions for improving customer satisfaction and business processes. Researches, procures, and maintains hardware, software, and associated equipment used in the performance of duties. Demonstrates some independence in planning time and using assigned resources to accomplish tasks/assignments or small projects. Content Creator will ensure that products/services are compliant to Section 508 Federal Guidelines for persons with disabilities.

Works under the general instructions provided by a manager, team leader, or more experienced employee. Frequently refers problems and work issues to a manager, team leader, or more experienced employee when guidelines are not available or applicable. Work is reviewed frequently during tasks/assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of the project or other work activity.

Note: Established policies/procedures provide guidance for almost all tasks/assignments, but allow some discretion to select the most appropriate approach. Guidelines include applicable instructions, directives, and established precedents.

2.3.13 Computer Based Training Specialist / eLearning Content Creator:

Computer Based Training Specialist / eLearning Content Creator services include, but are not limited to: eLearning course design, development and publication; creating accessible 508 Compliance content; incorporating digital graphics into software applications and documents utilizing multimedia concepts and methods; maintaining a library of completed courses, programs and designs; inputting, modifying and exporting text and graphics; transferring, merging and adjusting content as needed; archiving completed projects; communicating Federal Aviation Administration concepts into a web-based format while maintaining Section 508 Compliance, and other eLearning services as needed.

2.4 Description of Required Services

2.4.1 eLearning course development and publication via a Learning Management System (LMS)

2.4.2 Experience creating Accessible content (508 Compliance) and knowledge of Accessibility standards

2.4.3 Creating reports

2.4.4 Creating various types of training materials and publications

2.4.5 Conceptualizing computer graphics with minimal instruction and Incorporating graphics into documents utilizing multimedia concepts and methods

2.4.6 Maintaining a library of completed courses, programs and designs

2.4.7 Inputting, modifying, importing and exporting graphics and text

2.4.8 Transferring, merging and adjusting content as needed

2.4.9 Archiving completed projects

2.4.10 Communicating Federal Aviation Administration concepts into a web-based format while ensuring Section 508 Compliance

2.4.11 Other eLearning services as needed

2.5 Description of Experience Required

2.5.1 Extensive knowledge of and experience with creating and verifying Accessible content (508 Compliance)

2.5.2 Ability to produce assets for display via a Learning Management System (LMS), and other internet display technologies

2.5.3 Experience conceptualizing web-based navigation with an emphasis on user experience

2.5.4 Knowledge of web graphics standards and practices

2.5.5 Understanding of multiple computer platforms and internet browsers and their differing abilities to display eLearning, HTML5 and graphic content

2.5.6 Experience with JAWS screen reading software a plus

2.5.7 Ability to work well with programmers, developers, content managers, and other key personnel in an interactive development situation

Responsible for producing a variety of interactive eLearning and digital media projects as a multimedia production specialist in the Media & Print Solution Section, AMK-263 in support of FAA and other federal agency programs.

The Content Creator applies experience and detailed knowledge in developing and producing Media Solutions Unit products and services. Responsible for production of eLearning and computer-generated products using Course Avenue for content development. This may include the assembly of materials from different formats for production.

The Content Creator serves as a developer of multimedia productions, which includes text development, creating and publishing eLearning courses, and finalizing productions for distribution via a Learning Management System (eLMS) or network medium. Content Creator possesses proficiency in the organization and management of interactive projects.

Content Creator serves as customer liaison for Media Solutions Unit’s eLearning and web-based interactive products and services. Obtains customer feedback and monitors customer satisfaction. Content Creator makes suggestions for improving customer satisfaction and business processes. Demonstrates some independence in planning time and using assigned resources to accomplish tasks/assignments or small projects. Content Creator will ensure that products/services are compliant to Section 508 Federal Guidelines for persons with disabilities.

Works under the general instructions provided by a manager, team leader, or more experienced employee. Frequently refers problems and work issues to a manager, team leader, or more experienced employee when guidelines are not available or applicable. Work is reviewed frequently during tasks/assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of the project or other work activity.

Note: Established policies/procedures provide guidance for almost all tasks/assignments, but allow some discretion to select the most appropriate approach. Guidelines include applicable instructions, directives, and established precedents.

3.0 Labor Categories

The Contractor must provide qualified, experienced, and skilled employees for each individual task order issued under this contract for each labor category listed in Attachment 6 – Job Descriptions. Upon approval from the COR or the CO, the contractor must fill any vacancies within 10 working days after the vacancies occur or task request(s) are officially submitted or provide a written statement to the CO and COR giving the reason(s) for not meeting the placement criteria and stating corrective actions to timely meet future employee placements.

4.0 Hours of Operation

The Contractor must provide trained and knowledgeable staffing for printing and bindery services and other tasks as defined by the Task Manager 10 hours per day, 5 days a week, and 52 weeks per year excluding all Federal Holidays or times that the center is closed.

eLearning Development, Flash Conversion and HTML5 Programming is for 1,840 hours in support of the Media Services Unit.

The hours of operation for the print shop to be staffed are from 08:00 to 18:00.

The FAA currently estimates the requirement at Monday through Friday:

1 contractor working from 08:00 to 16:30 1 contractor working from 08:30 to 17:00 1 contractor working from 09:30 to 18:00

However, contract staff may be required to work rotating/non-standard schedules and staggered lunches to assure task coverage.

This estimated number of contractors / hours required is subject to change based on workload requirements.

5.0 Place of Performance

The Flash/HTML5 content creation services desired by MMAC will be performed at the following government sites.

Federal Aviation Administration Mike Monroney Aeronautical Center Media Services Unit 6500 S. MacArthur Blvd., HQ Building 1, room 285 Oklahoma City, OK, 73169

6.0 Orientation and Training

6.1 Required training, reference section 2.10 of the PWS and in accordance with the Scope of this requirement, the Government will also provide the following:

6.1.1 Written procedures defining the requirements contained in this SOW.

6.1.2 Instructional information relating to task details and expectations.

6.1.3 On-the -job training to each contractor employee when required to fulfill task requirements.

7.0 Telecommuting / Teleworking

Telecommuting/Telework is authorized and must be coordinated. Reference section 2.8 of the PWS.

The Government may permit telecommuting/teleworking by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. The Contractor must have an established telecommuting/teleworking program subject to review by the Government. The decision to allow telecommuting/teleworking on individual tasks lies with the COR. When a task is approved for telecommuting/teleworking, the Contractor requests must include the date, time, and description of the work to be performed. All telecommuting/teleworking must be at no additional cost to the Government. In furtherance of Continuity of Operations Planning (COOP), a telecommuting/telework program may be enacted to ensure the Government’s mission-critical operations stay operational during times of National Emergency or Incidents of National Significance. If applicable, prior to task award, the COR(s) must identify to the Contractor that the task requires a continuity of critical services and at what level those services must be delivered. This Mission-Critical task must include a filled out AMS Clause 3.2.1.5-4 “Continuity of Services – Mission Critical Contracts.”

8.0 TRAVEL

Travel is not required for this task.

9.0 FAA Security

Due to the extreme sensitivity of the data involved with the day to day business of AMK-263, the Contractor must perform their services in accordance with FAA Procedures and regulations. The Contractor must maintain compliance with DOT/FAA Orders and Regulations. No part or parts of the project materials or information must be released or disclosed to any person or persons outside of "those persons representing Media & Print Solution Section, AMK-263 development and/or operations who have a need to know", personnel representing the DOT and/ or FAA Security offices. This applies to all materials, software, and data used in conjunction with this task or to produce reports and information obtained by any member of the Contractor and / or Contractor's employees.

9.1 Privacy and Security Requirements

Although it may not be labeled as such, the contractor is hereby informed that all access to application information is "FOR OFFICIAL USE ONLY". Any disclosure of information contained in these application systems will be considered in violation of the privacy and security requirements. Violators will be removed immediately.

9.2 Privacy

The Contractor must be responsible for the utmost confidentiality regarding this activity. Information provided to the Contractor is subject to provisions in the Privacy Act, and the rules of conduct cited in the Act are applicable. All information must be protected from unauthorized disclosure. The Contractor is prohibited from releasing any information labeled "FOR OFFICIAL USE ONLY" unless authorized in writing by the FAA.

All Contractor personnel staff must comply with non-disclosure agreements as required by the Federal Government. Copies of signed Non-Disclosure agreements must be provided to the COR.

Because of the sensitive nature of the information associated with this activity; only those individuals who have a need to know are permitted to view the information.

9.3 Disclosure of Information - Interagency Agreements

Disposal of sensitive waste materials (such as computer printout, carbon paper, magnetic media, computer hard drives or documentation must meet the requirements of DOT/FAA Order 1370.121.

All material processed or reproduced pursuant to the contract must be treated as confidential and the provisions of 26 CFR 301.6103(n) -1 must apply.

Any Department of Transportation information available, that is marked "For Official Use Only", must be used only for the purposes of caring out the provisions of this agreement, and must not be divulged or made known in any manner to any person except as necessary in the performance of this agreement.

9.4 Disclosure of Information - Criminal/Civil Sanctions

It is incumbent upon the Contractor to inform its officers and employees of the penalties for improper disclosure imposed by the Privacy Act of 1974, 5 U.S.C. 552a. Specifically, 5 U.S.C 552a(i) (1), which is made applicable to Contractors by 5 U.S.C. Paragraph 552a (m) (1) provides that any officer or employee of a Contractor, who by virtue of his/her employment or official position, has possession of or access to agency records which contain individually identifiable information, the disclosure of which is prohibited by the Privacy Act or regulations established thereunder, and who knowing that such disclosure of the specific material is so prohibited, willfully discloses the material in any manner to any person or agency not entitled to receive it, must be guilty of a misdemeanor and fined not more than $5,000.

9.5 Disclosure of Information - Official Use Only Sanctions

Each officer or employee of the Contractor or subcontractor at any tier to whom "For Official Use Only" information may be made available or disclosed, must be notified in writing by the Contractor of “Official Use Only” purpose and disclosure consequences. Disclosure of unauthorized information herein, may subject the offender to criminal sanctions imposed by 18 U.S.C 641 and 3571. Section 641 of 18 U.S.C. provides, in pertinent part., that whoever knowingly converts to his use of another, or without authority, sells, conveys, or disposes of any record of the United States or whoever receives the same with the intent to convert it to his use or gain, knowing it to have been converted, must be guilty of a crime punishable by a fine or imprisoned up to ten years or both.

9.6 Disclosure of Information - Safeguards

In Performance of this task, the Contractor agrees to comply with, and assume responsibility for, compliance by his/her employees with the following requirements:

· All work must be performed under the supervision of the Contractor or Contractor's Responsible employees.

· Information made available in any format must be used only for the purpose of carrying out the provisions of this contract. Information contained in such material must be treated as confidential and must not be divulged or made known in any manner to any person except as may be necessary in the performance of this task. Disclosure to anyone other than an officer or employee of the Contractor must require written approval of the Federal Aviation Administration. Requests to make such disclosures should be addressed to the FAA's Contracting Officer.

· Information will be accounted for upon receipt and properly stored before, during, and after processing. In addition, all related output must be given the same level of protection as required for the source material.

· Any spoilage or intermediate hard copy which may result during the processing of FAA data must be given to the Task Manager or his/her designee. When this is not possible, the Contractor must be responsible for the destruction of the spoilage or any intermediate hard copy and must provide the FAA contracting Officer or his/hers designee with a statement containing the date of destruction, description of material destroyed, and the method used.

10.0 Contract Management Information System

Reference section 2.20 of the PWS.

11.0 Government Furnished Equipment

Reference section 3.0 of the PWS.

12.0 Records

The contractor employee must record required activities (Production Logs, Distribution Logs, Service Maintenance Logs, and Inventory Logs) on a monthly basis.

13.0 Performance Review

During the period of performance, the contractor and/ or the contractor's designated Project Leader and the Task Manager will, at a minimum, confer on a monthly basis to review the Contractor's performance. The Task Manager can ask for a conference with the Contractor to discuss projects, and/ or performance associated with the task.

14.0 Labor Categories (See Attachment 6 Job Descriptions)

During the period of performance, the contractor and/ or the contractor's designated Project Manager and/or the Task Manager will, at a minimum, will provide Monthly Deliverables and confer on a monthly basis to review the Contractor's performance. The Government COR may ask for a conference with the Contractor to discuss projects, and/ or performance associated with the task.

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