End User Support for Argonne National Laboratory & Fermi National Accelerator Laboratory
Closed Solicitation Posted
- Solicitation number
- 6-B162-P-00001-00-CR-374590
- Agency
-
Office of Science
Department of Energy
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Place of performance
- Illinois 60439, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
UChicago Argonne, LLC and Fermi Forward Discovery Group, LLC, operating Argonne National Laboratory and Fermi National Accelerator Laboratory respectively under a U.S. Department of Energy prime contract, are jointly soliciting end user support services through two separate but coordinated proposal requests (Argonne: 6-B162-P-00001-00 and Fermi: CR-374590). The solicitation seeks a managed service provider to deliver comprehensive IT support services including service desk, desktop support, audiovisual and video teleconferencing support, knowledge management, problem management, change management, and license management. Offerors must submit individual, responsive proposals for each laboratory to be considered for selection and must meet the technical and contractual requirements specific to each facility. The laboratories will independently evaluate proposals using a Best Value/Trade-Off methodology and jointly select a single offeror representing the best overall value to both laboratories, with the intent to issue separate awards to the selected vendor. The deadline for proposal submissions is November 24, 2025 at 4:00 PM CST, with offerors able to request explanations or interpretations of the proposal by 3:00 PM CST on November 3, 2025.
This is a civilian procurement with no set-aside designation. The solicitation does not identify any incumbent contractors or current service providers. The contract scope includes supporting approximately 4,700 employees, 5,000-7,000 guest users, and additional specialized user groups at both laboratories, with a planned go-live date of June 1, 2026, following a 90-day transition period. The proposal acceptance period extends for 180 days, providing flexibility in contract execution timing. Performance of services will take place at the Lemont, Illinois location housing both national laboratories. The solicitation welcomes hybrid on/off-site support models and encourages innovative solutions to meet the laboratories' comprehensive IT support requirements.
Notice text
2 versions
Update #2 · Latest ·
UChicago Argonne, LLC, operator of Argonne National Laboratory (“Argonne”) and Fermi Forward Discovery Group, LLC, operator of Fermi National Accelerator Laboratory (“Fermi”) (collectively “Laboratories”), both under a prime contract with the U.S. Department of Energy (“DOE”), have the responsibility of obtaining end user support services which are the subject of the documentation contained within this Request for Proposal (“RFP”).
This RFP consists of two (2) separate proposal requests:
Argonne National Laboratory: 6-B162-P-00001-00
Fermi National Accelerator Laboratory: CR-374590
Each proposal request is composed of technical and contractual requirements of the associated Laboratory. Offerors must provide individual responses to each proposal request separately and must be responsive to both proposal requests to be considered for selection. Argonne and Fermi will independently evaluate the proposals it receives using the Best Value/Trade-Off methodology. Following these evaluations, Argonne and Fermi will jointly select a single Offeror that represents the best overall value to both Laboratories. Argonne and Fermi intend to issue separate awards to a single Offerer based on this selection.
All correspondence related to this RFP shall be directed to jsladetz@anl.gov and hairston@fnal.gov. Please note that the compressed folders may need to be extracted in order for the documents to be viewed.
UPDATE (11/14/2025): Please kindly note that additional documentation has been included to amend this solicitation:
- 6-B162-P-0001-00 Addendum 1
- CR-374590 Memorandum for Q and A - End User Support
- CR-374590 Appendix A - Clarifications and Offeror Questions
Update #1 ·
UChicago Argonne, LLC, operator of Argonne National Laboratory (“Argonne”) and Fermi Forward Discovery Group, LLC, operator of Fermi National Accelerator Laboratory (“Fermi”) (collectively “Laboratories”), both under a prime contract with the U.S. Department of Energy (“DOE”), have the responsibility of obtaining end user support services which are the subject of the documentation contained within this Request for Proposal (“RFP”).
This RFP consists of two (2) separate proposal requests:
Argonne National Laboratory: 6-B162-P-00001-00
Fermi National Accelerator Laboratory: CR-374590
Each proposal request is composed of technical and contractual requirements of the associated Laboratory. Offerors must provide individual responses to each proposal request separately and must be responsive to both proposal requests to be considered for selection. Argonne and Fermi will independently evaluate the proposals it receives using the Best Value/Trade-Off methodology. Following these evaluations, Argonne and Fermi will jointly select a single Offeror that represents the best overall value to both Laboratories. Argonne and Fermi intend to issue separate awards to a single Offerer based on this selection.
All correspondence related to this RFP shall be directed to jsladetz@anl.gov and hairston@fnal.gov. Please note that the compressed folders may need to be extracted in order for the documents to be viewed.
Files
| File | Type | Posted |
|---|---|---|
| CR-374590 Memorandum for Q and A - End User Support.doc | DOC document | |
| CR-374590 Appendix A - Clarifications and Offeror Questions.xlsx | XLSX spreadsheet | |
| 6-B162-P-00001-00 Addendum 1.doc | DOC document | |
| End User Support - Request for Proposal Cover Letter.pdf | ||
| CR-374590 Fermi RFP.zip | ZIP file | |
| End User Support - Request for Proposal Cover Letter.pdf | ||
| 6-B162-P-00001-00 Argonne RFP.zip | ZIP file |
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