DE10--RFI: NEW: Enterprise Bulk Printing (VA-26-00070279)

The Department of Veterans Affairs Technology Acquisition Center is conducting market research via Request for Information to identify vendors capable of delivering an enterprise-wide bulk print and mail solution for Veteran communications, with responses due July 16, 2026 at 10:00 AM Eastern Time.

The VA seeks commercially available solutions and managed services to process, print, and mail Veteran correspondence generated by Oracle Health and other VA enterprise systems across all Veterans Integrated Service Networks and facilities nationwide. No set-aside is anticipated, though the VA encourages participation from small businesses, 8(a) firms, veteran-owned small businesses, and service-disabled veteran-owned small businesses and may apply a set-aside based on RFI responses.

The solution must process over 11 million letters monthly, scaling from 50,000 to millions of pages per VISN. Technical requirements include integration with Veterans Affairs Enterprise Cloud and FedRAMP-compliant secure cloud storage (AWS S3 or Azure); consumption of twice-daily XML manifest metadata files (5 a.m. and 5 p.m. Central Time); black-and-white printing on standard 8.5x11 paper supporting up to 25+ pages; automated folding and insertion with barcode margins; First-Class mail services with USPS pre-sorting and Intelligent Mail Barcode support; 99.7% print and mailing accuracy SLAs; processing within 7 calendar days; full letter lifecycle automation with secure deletion after 60 days; comprehensive audit logging retained seven years; nightly data warehouse transfers; disaster recovery with Recovery Time Objective not exceeding four hours and Recovery Point Objective not exceeding fifteen minutes; 99.9% monthly system availability; and incident response within 30 minutes. Contractors must comply with VA Handbook 6500, HIPAA, NIST 800-53, and FISMA; permit VA audits and penetration testing; and conduct annual security training.

Responses limited to one page per question must address 18 topics including live demonstration capabilities, relevant federal and commercial experience from the past three to five years, hosting models, security and compliance measures, quality control, system integration, business continuity plans, and pricing methodology with rough order of magnitude estimates. Submit responses to Contract Specialist Samantha McIntyre (Samantha.McIntyre2@va.gov) and Contracting Officer Peter T. Lewandowski (Peter.Lewandowski@va.gov) with maximum 5MB per email. NAICS 541519; small business size standard $34.0 million.