Consolidated ACS Services-at U. S. Army Garrison (USAG) Italy, Vicenza
Closed Solicitation Posted
- Solicitation number
- W912PF-26-R-A005
- Agency
-
Army Contracting Command
Army Materiel Command, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Veneto Italy
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Materiel Command Army Contracting Command seeks consolidated Army Community Service (ACS) support at U.S. Army Garrison (USAG) Italy in Vicenza, with proposals due May 20, 2026, at 12:00 PM Central European Summer Time. The procurement is a full and open competition for a single-award, Firm-Fixed-Price Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a five-year ordering period and potential six-month extension, evaluated under Highest Technically Rated with Fair and Reasonable Price (HTR-FRP) methodology.
Place of performance is Vicenza, Italy (Veneto region) at Caserma Ederle. The contract consolidates six functional service areas: Front Desk Customer Service (35 hours/week), ACS Lending Closet Support (20–25 hours/week), Bilingual English/Italian Support Services (no more than 30 hours/week), Host Nation and Benvenuti Orientation Tours (0830–1530 Monday–Friday), Italian as a Second Language Instruction (8 hours/week, 12 sessions annually: 8 beginner, 4 intermediate), and English as a Second Language Instruction (5 hours/week). Each position must be filled by a unique individual; temporary cross-coverage during absences or workload surges is permitted if personnel meet all position qualifications. Italian language fluency at Level 4 is required for Tour Operator, Bilingual Support Assistant, and Italian Language Instructor positions; Contract Manager and Alternate need not be on-site or Italian-fluent provided communication and response-time requirements are met.
Maximum contract value is EUR 800,000.00 with a minimum guaranteed value of EUR 10,000.00; all pricing must be submitted in Euros. Performance standards include 100% acceptable quality for critical deliverables, monthly reporting via DA Form 5900, and submission of a Quality Control Plan within 10 days of award. Personnel must obtain favorable background checks, installation passes, and complete mandatory security training (Anti-Terrorism Level I, OPSEC, iWATCH, Cyber Awareness, PII, TARP) within 30 days. Italian-registered companies must provide current Chamber of Commerce certification, DURC documentation, Anti-Mafia Self-Certification, and Suitability of Contractor forms. Contractor is responsible for ensuring all personnel possess appropriate Italian visas, work permits, and legal authorization per Italian labor law; compensation is determined by applicable Italian Collective Bargaining Agreements (CCNL) selected by offeror, not U.S. wage standards.
The NAICS code is 541611, Administrative Management and General Management Consulting Services; PSC is R612, Support-Administrative: Information Retrieval. Evaluation comprises three equally weighted technical subfactors: Relevant Experience (demonstrating at least one relevant contract reference as prime contractor within the last three years, preferably in Italy), Staffing and Personnel Management (addressing recruitment, retention, vacancy procedures, and quality control in the Vicenza labor market), and Host Nation Compliance Approach (evaluating legal infrastructure for employing workers in Italy and compliance with Italian labor and tax law). Only the highest-rated proposal on technical merit is evaluated for price.
Proposals are submitted via email in three volumes: Program Management (maximum 12 pages, read-only PDF), Price (Microsoft Excel), and Mandatory Documentation (no page limit, read-only PDF). Offerors must demonstrate active SAM.gov registration with valid UEI and acknowledge all amendments. Amendment 0002 (May 18) requires vendors to provide an AI Use disclosure as a separate document and acknowledges Government use of AI tools in evaluation, with all final determinations made by authorized human personnel. Amendment 0003 (May 19) updated the evaluation rating scale in FAR 52.212-2. Contractor furnishes all personnel, equipment, supplies, supervision, and materials; Government provides office facilities, workstations, computers, telephones, orientation materials, and bus transportation for tours. Italian language class field trip transportation is contractor responsibility.
Notice text
5 versions
Update #5 · Latest ·
UPDATE: 19 MAY 2026:
This amendment is being issued to update the Addendum to FAR 52.212-2 (Evaluation Factors for Award).
Specifically, we have updated the evaluation ratings scale that the Government will use to evaluate offerors' proposals. Please review the attached, updated 52.212-2 document to ensure you understand how proposals will be assessed.
Proposal Due Date Time Clarification: The deadline for receipt of proposals is 20 May 2026 at 12:00 PM (Noon) / 1200 hours Central European Summer Time (CEST).
As a reminder, all offerors must acknowledge receipt of this amendment by signing Blocks 8 and 15 of the SF 30 and including it with your proposal submission.
UPDATE: 18 MAY 2026:
This amendment is being issued to update FAR 52.212-1 and 52.212-2 to include new language regarding the use of Artificial Intelligence.
Specifically, the update to 52.212-1 requests that vendors provide an AI Use disclosure as a separate document in their proposal. The update to 52.212-2 explains how and if the Government will use AI during the evaluation process.
Additionally, we have updated the Questions and Answers document to address one question from industry.
Please note that the proposal due date remains unchanged.
For Vendors Who Have Already Submitted:
If you have already submitted your proposal, you do not need to resubmit your entire package. You only need to submit the new AI Use disclosure document and the signed SF 30 for this amendment. Please send these in a separate email with the subject line indicating it is "Email 2 of 2 - AI Disclosure and Amendment Acknowledgement."
As a reminder, all offerors must acknowledge receipt of this amendment by signing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
INITIAL RFP POSTING: This solicitation is the official notice for a Request for Proposal (RFP) for non-personal Army Community Service (ACS) services to be performed at US Army Garrison (USAG) Italy in Vicenza, Italy.
The Government intends to award a single Firm-Fixed-Price (FFP), Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a five-year ordering period. The source selection will be conducted as a commercial acquisition under FAR Part 12, using a Highest Technically Rated with a Fair and Reasonable Price (HTR-FRP) methodology.
The scope of services includes, but is not limited to: Front Desk Customer Service, Relocation/Lending Closet Support, Bilingual (English/Italian) Assistance, Host Nation and Benvenuti Orientation Tours, and Language Instruction.
The official Request for Proposal (RFP), including the Performance Work Statement (PWS) and all other attachments, is included with this notice. It is the offeror's responsibility to download all documents. Proposals shall be submitted via email; see the addendum to FAR 52.212-1 within the RFP for detailed submission instructions.
The purpose of this amendment 01 is to accomplish the following:
1. Publish Government Responses to Industry Questions:
The Government has received and reviewed all questions submitted by industry. The official Government responses are attached to this amendment in the Excel document titled "ACS Q&A". This document also notes which questions resulted in updates to the Performance Work Statement.
2. Update the Performance Work Statement (PWS):
Based on the questions received, the Government has updated the PWS to provide additional clarity. The revised document, titled "Attachment 4 - PWS Update", is attached to this amendment and replaces the previous version in its entirety. For ease of review, all changes within the document have been tracked: deleted text is marked with red strikethrough, and newly added text is marked in blue. Offerors must base their proposals on this updated PWS.
3. Extend the Proposal Due Date:
To afford all Offerors sufficient time to review the Government’s responses and the updated PWS, the deadline for receipt of proposals is hereby extended.
New Proposal Due Date: 20 May 2026 at 1200p.m. Central European Summer Time.
4. Instructions for Previously Submitted Proposals:
Offerors who have already submitted a proposal prior to the issuance of this amendment are afforded the opportunity to revise and resubmit their proposal before the newly established deadline of 20 May 2026. If an Offeror chooses not to submit a revised proposal, the Government will evaluate the proposal that was previously submitted.
All other terms and conditions of the solicitation remain unchanged. Offerors must acknowledge receipt of this amendment by completing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
Update #4 ·
UPDATE: 19 MAY 2026:
This amendment is being issued to update the Addendum to FAR 52.212-2 (Evaluation Factors for Award).
Specifically, we have updated the evaluation ratings scale that the Government will use to evaluate offerors' proposals. Please review the attached, updated 52.212-2 document to ensure you understand how proposals will be assessed.
Please note that the proposal due date remains unchanged - 12:00 (CET) 20 MAY 2026.
As a reminder, all offerors must acknowledge receipt of this amendment by signing Blocks 8 and 15 of the SF 30 and including it with your proposal submission.
UPDATE: 18 MAY 2026:
This amendment is being issued to update FAR 52.212-1 and 52.212-2 to include new language regarding the use of Artificial Intelligence.
Specifically, the update to 52.212-1 requests that vendors provide an AI Use disclosure as a separate document in their proposal. The update to 52.212-2 explains how and if the Government will use AI during the evaluation process.
Additionally, we have updated the Questions and Answers document to address one question from industry.
Please note that the proposal due date remains unchanged.
For Vendors Who Have Already Submitted:
If you have already submitted your proposal, you do not need to resubmit your entire package. You only need to submit the new AI Use disclosure document and the signed SF 30 for this amendment. Please send these in a separate email with the subject line indicating it is "Email 2 of 2 - AI Disclosure and Amendment Acknowledgement."
As a reminder, all offerors must acknowledge receipt of this amendment by signing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
INITIAL RFP POSTING: This solicitation is the official notice for a Request for Proposal (RFP) for non-personal Army Community Service (ACS) services to be performed at US Army Garrison (USAG) Italy in Vicenza, Italy.
The Government intends to award a single Firm-Fixed-Price (FFP), Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a five-year ordering period. The source selection will be conducted as a commercial acquisition under FAR Part 12, using a Highest Technically Rated with a Fair and Reasonable Price (HTR-FRP) methodology.
The scope of services includes, but is not limited to: Front Desk Customer Service, Relocation/Lending Closet Support, Bilingual (English/Italian) Assistance, Host Nation and Benvenuti Orientation Tours, and Language Instruction.
The official Request for Proposal (RFP), including the Performance Work Statement (PWS) and all other attachments, is included with this notice. It is the offeror's responsibility to download all documents. Proposals shall be submitted via email; see the addendum to FAR 52.212-1 within the RFP for detailed submission instructions.
The purpose of this amendment 01 is to accomplish the following:
1. Publish Government Responses to Industry Questions:
The Government has received and reviewed all questions submitted by industry. The official Government responses are attached to this amendment in the Excel document titled "ACS Q&A". This document also notes which questions resulted in updates to the Performance Work Statement.
2. Update the Performance Work Statement (PWS):
Based on the questions received, the Government has updated the PWS to provide additional clarity. The revised document, titled "Attachment 4 - PWS Update", is attached to this amendment and replaces the previous version in its entirety. For ease of review, all changes within the document have been tracked: deleted text is marked with red strikethrough, and newly added text is marked in blue. Offerors must base their proposals on this updated PWS.
3. Extend the Proposal Due Date:
To afford all Offerors sufficient time to review the Government’s responses and the updated PWS, the deadline for receipt of proposals is hereby extended.
New Proposal Due Date: 20 May 2026 at 1200p.m. Central European Summer Time.
4. Instructions for Previously Submitted Proposals:
Offerors who have already submitted a proposal prior to the issuance of this amendment are afforded the opportunity to revise and resubmit their proposal before the newly established deadline of 20 May 2026. If an Offeror chooses not to submit a revised proposal, the Government will evaluate the proposal that was previously submitted.
All other terms and conditions of the solicitation remain unchanged. Offerors must acknowledge receipt of this amendment by completing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
Update #3 ·
UPDATE: 18 MAY 2026:
This amendment is being issued to update FAR 52.212-1 and 52.212-2 to include new language regarding the use of Artificial Intelligence.
Specifically, the update to 52.212-1 requests that vendors provide an AI Use disclosure as a separate document in their proposal. The update to 52.212-2 explains how and if the Government will use AI during the evaluation process.
Additionally, we have updated the Questions and Answers document to address one question from industry.
Please note that the proposal due date remains unchanged.
For Vendors Who Have Already Submitted:
If you have already submitted your proposal, you do not need to resubmit your entire package. You only need to submit the new AI Use disclosure document and the signed SF 30 for this amendment. Please send these in a separate email with the subject line indicating it is "Email 2 of 2 - AI Disclosure and Amendment Acknowledgement."
As a reminder, all offerors must acknowledge receipt of this amendment by signing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
INITIAL RFP POSTING: This solicitation is the official notice for a Request for Proposal (RFP) for non-personal Army Community Service (ACS) services to be performed at US Army Garrison (USAG) Italy in Vicenza, Italy.
The Government intends to award a single Firm-Fixed-Price (FFP), Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a five-year ordering period. The source selection will be conducted as a commercial acquisition under FAR Part 12, using a Highest Technically Rated with a Fair and Reasonable Price (HTR-FRP) methodology.
The scope of services includes, but is not limited to: Front Desk Customer Service, Relocation/Lending Closet Support, Bilingual (English/Italian) Assistance, Host Nation and Benvenuti Orientation Tours, and Language Instruction.
The official Request for Proposal (RFP), including the Performance Work Statement (PWS) and all other attachments, is included with this notice. It is the offeror's responsibility to download all documents. Proposals shall be submitted via email; see the addendum to FAR 52.212-1 within the RFP for detailed submission instructions.
The purpose of this amendment 01 is to accomplish the following:
1. Publish Government Responses to Industry Questions:
The Government has received and reviewed all questions submitted by industry. The official Government responses are attached to this amendment in the Excel document titled "ACS Q&A". This document also notes which questions resulted in updates to the Performance Work Statement.
2. Update the Performance Work Statement (PWS):
Based on the questions received, the Government has updated the PWS to provide additional clarity. The revised document, titled "Attachment 4 - PWS Update", is attached to this amendment and replaces the previous version in its entirety. For ease of review, all changes within the document have been tracked: deleted text is marked with red strikethrough, and newly added text is marked in blue. Offerors must base their proposals on this updated PWS.
3. Extend the Proposal Due Date:
To afford all Offerors sufficient time to review the Government’s responses and the updated PWS, the deadline for receipt of proposals is hereby extended.
New Proposal Due Date: 20 May 2026 at 1200p.m. Central European Summer Time.
4. Instructions for Previously Submitted Proposals:
Offerors who have already submitted a proposal prior to the issuance of this amendment are afforded the opportunity to revise and resubmit their proposal before the newly established deadline of 20 May 2026. If an Offeror chooses not to submit a revised proposal, the Government will evaluate the proposal that was previously submitted.
All other terms and conditions of the solicitation remain unchanged. Offerors must acknowledge receipt of this amendment by completing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
Update #2 ·
This solicitation is the official notice for a Request for Proposal (RFP) for non-personal Army Community Service (ACS) services to be performed at US Army Garrison (USAG) Italy in Vicenza, Italy.
The Government intends to award a single Firm-Fixed-Price (FFP), Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a five-year ordering period. The source selection will be conducted as a commercial acquisition under FAR Part 12, using a Highest Technically Rated with a Fair and Reasonable Price (HTR-FRP) methodology.
The scope of services includes, but is not limited to: Front Desk Customer Service, Relocation/Lending Closet Support, Bilingual (English/Italian) Assistance, Host Nation and Benvenuti Orientation Tours, and Language Instruction.
The official Request for Proposal (RFP), including the Performance Work Statement (PWS) and all other attachments, is included with this notice. It is the offeror's responsibility to download all documents. Proposals shall be submitted via email; see the addendum to FAR 52.212-1 within the RFP for detailed submission instructions.
The purpose of this amendment 01 is to accomplish the following:
1. Publish Government Responses to Industry Questions:
The Government has received and reviewed all questions submitted by industry. The official Government responses are attached to this amendment in the Excel document titled "ACS Q&A". This document also notes which questions resulted in updates to the Performance Work Statement.
2. Update the Performance Work Statement (PWS):
Based on the questions received, the Government has updated the PWS to provide additional clarity. The revised document, titled "Attachment 4 - PWS Update", is attached to this amendment and replaces the previous version in its entirety. For ease of review, all changes within the document have been tracked: deleted text is marked with red strikethrough, and newly added text is marked in blue. Offerors must base their proposals on this updated PWS.
3. Extend the Proposal Due Date:
To afford all Offerors sufficient time to review the Government’s responses and the updated PWS, the deadline for receipt of proposals is hereby extended.
New Proposal Due Date: 20 May 2026 at 1200p.m. Central European Summer Time.
4. Instructions for Previously Submitted Proposals:
Offerors who have already submitted a proposal prior to the issuance of this amendment are afforded the opportunity to revise and resubmit their proposal before the newly established deadline of 20 May 2026. If an Offeror chooses not to submit a revised proposal, the Government will evaluate the proposal that was previously submitted.
All other terms and conditions of the solicitation remain unchanged. Offerors must acknowledge receipt of this amendment by completing Blocks 8 and 15 of the SF 30 and including it with their proposal submission.
Update #1 ·
This solicitation is the official notice for a Request for Proposal (RFP) for non-personal Army Community Service (ACS) services to be performed at US Army Garrison (USAG) Italy in Vicenza, Italy.
The Government intends to award a single Firm-Fixed-Price (FFP), Indefinite Delivery/Indefinite Quantity (IDIQ) contract with a five-year ordering period. The source selection will be conducted as a commercial acquisition under FAR Part 12, using a Highest Technically Rated with a Fair and Reasonable Price (HTR-FRP) methodology.
The scope of services includes, but is not limited to: Front Desk Customer Service, Relocation/Lending Closet Support, Bilingual (English/Italian) Assistance, Host Nation and Benvenuti Orientation Tours, and Language Instruction.
The official Request for Proposal (RFP), including the Performance Work Statement (PWS) and all other attachments, is included with this notice. It is the offeror's responsibility to download all documents. Proposals shall be submitted via email; see the addendum to FAR 52.212-1 within the RFP for detailed submission instructions.
Files
| File | Type | Posted |
|---|---|---|
| Solicitation Amendment W912PF26RA0050003 SF 30 1.pdf | ||
| Solicitation Amendment W912PF26RA0050002 SF 30.pdf | ||
| ACS Q-A Update.xlsx | XLSX spreadsheet | |
| ACS Q-A.xlsx | XLSX spreadsheet | |
| Attachment 4_PWS update.pdf | ||
| Solicitation Amendment W912PF26RA0050001 SF 30.pdf | ||
| Attachment 3_Suitability of the Contractor.pdf | ||
| Attachment 4_PWS.pdf | ||
| Solicitation W912PF26RA005.pdf | ||
| Attachment 1-Pricing Schedule.xlsx | XLSX spreadsheet | |
| Attachment 2_Anti-Mafia Certification.pdf |
Show all 11
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Consolidated ACS Services -at U. S. Army Garrison (USAG) Italy, Vicenza | Pre-Solicitation | |
| Consolidated ACS Services - Sources Sought | Pre-Solicitation |
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