C2 Systems & VTC Suite Maintenance & Tier 3 Support

The Department of the Air Force Space Command is soliciting proposals for comprehensive maintenance and Tier 3 support services for Video Telecommunications (VTC) and Video Distribution Systems (VDS) supporting the North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM). The contractor will provide non-personal services including management, labor, troubleshooting, design, configuration, maintenance, and engineering support for complex audiovisual and telecommunications equipment from manufacturers such as Crestron, Cisco, Planar, Polycom, and others. Key requirements include Gold-Level Master Crestron Programmer certification, Information Assurance Technical (IAT) Level II certification, and a TOP Secret Facility Clearance at the time of offer submission. The government will evaluate proposals using the Lowest Price Technically Acceptable (LPTA) method, focusing on technical approach for Tier Three support processes and technical personnel qualifications. Questions regarding the solicitation were due by June 19, 2025, with the final proposal submission deadline of July 8, 2025, at 1000 hours Mountain Time.

This opportunity is designated as a 100% small business set-aside under NAICS code 517111 (Wired Telecommunications Carriers) with a size standard of 1,500 employees. The contract structure includes a base year with four option years, spanning from September 15, 2025, to September 14, 2030, with an additional optional six-month extension through March 14, 2031. Services will be performed primarily at Peterson Space Force Base and Cheyenne Mountain Space Force Station in Colorado Springs, Colorado, during core operation hours (0730-1630 Mountain Time, Monday-Friday) with flexibility for contingency and exercise support. The contract requires quarterly on-site preventive maintenance, response times ranging from 1-4 hours depending on operational criticality, and support for planned system upgrades involving the removal and replacement of end-of-life video codecs and integration with modern web conferencing platforms like Microsoft Teams and WebEx from September 2025 to September 2026. While the current pricing schedules show $0.00 values, this appears to be placeholder information pending contractor proposals for the firm fixed-price contract structure.