TE 1 Annex D Custodial Services.pdf

Technical Exhibit 1

Custodial Services

19 Feb 19

Table of Contents

1.0 GENERAL INFORMATION

1.1 Overview

2.0 DESCRIPTION OF SERVICES

2.1 Scope

2.2 Special Event Cleaning

2.3 Facility Cleanings

2.4 Hard Floors

2.4.1 Spray and Buff

2.4.2 Stripping/Finishing

2.5 Carpeted Floors

2.5.1 Removable (Area and Throw) Rugs

2.5.2 Annual Carpet Cleaning and Shampooing

2.5.3 Spot Cleaning Floors and Carpets

2.6 Floor (Walk-Off) Mats

2.7 Stairways/Elevators/Handicap Lifts

2.8 Trash Collection and Removal

2.8.1 Recycle Collection and Removal

2.9 Restrooms/Toilet Areas/Locker Rooms

2.9.1 Clean and Disinfect

2.9.2 Contractor Log

2.9.3 Floor Care

2.9.4 Supplies Restockage

2.9.5 Trash Removal

2.10 Drinking Fountains

2.11 Dusting

2.11.1 Light Dusting, Low (under six (6) feet)

2.11.2 Heavy Dusting, Low (over six (6) feet)

2.12 Interior Glass

2.13 Windows (exterior/interior)

2.14 Child, Youth and School Services (CYS)

2.14.1 Child Development Center (CDC), Youth Centers and Gymnasiums

2.14.2 Child Age Groups

2.14.3 CDC Hours of Operation

2.14.4 Supplies and Solutions

2.14.5 Cleaning and Sanitizing

3.0 WORK CAPABILITY LEVELS

1.0 General Information.

1.1 Overview. The Contractor shall provide Custodial Services on Fort Lee. The work and frequency are defined in the Work Capability Levels table located in paragraph 3.0.

These works include, but are not limited to, the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls; cleaning upholstered furniture;

and other associated work as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

2.0 Description of Services.

2.1 Scope. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Capability Levels table, located in paragraph 3.0, in order to meet the requirements of this PWS. The three (3) levels of custodial service include the following:

a. Enhanced Service

b. Standard Service

c. Basic Service

Child care and youth services facilities shall receive Enhanced Service. Fitness centers shall receive Standard Service. For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service. The offices, classrooms, and latrines located within warehouses shall receive Basic Service.

Estimated square footages are established in TE 3. Facility drawings of areas cleaned are established in TE N/A. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.2 Special Event Cleaning. The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the Contracting Officer (KO). These events include, but are not limited to, VIP visits, summer camps, and Inspector General (IG) Team visits. The KO will notify the Contractor of the requirements as soon as it is known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event.

2.3 Facility Cleanings. The Contractor shall clean accessible floor surfaces. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

2.4 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Baseboards and corners shall also be clean.

2.4.1 Spray and Buff. The Contractor shall spray and buff all floors receiving floor maintenance.

2.4.2 Stripping/Finishing. The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid as directed by the COR/ACOR. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of service. Contractor shall provide a monthly report outlining completed buildings and scheduled buildings for the next month.

2.5 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org).

2.5.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above.

2.5.2 Carpet Cleaning and Shampooing. The Contractor shall clean carpets using an extractor approved by the Carpet and Rug Institute (http://www.carpet-rug.org) with a GOLD rating. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standard commercial practice. The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the COR/ACOR. A heavy-duty spot remover, approved by the Carpet and Rug Institutes with a GOLD rating, may be required in heavily soiled areas. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

2.5.3 Spot Cleaning Floors and Carpets. N/A

2.6 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats.

Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

2.7 Stairways/Elevators/Handicap Lifts. The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance.

2.8 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers. The Contractor shall remove any trash boxes or debris stacked near the waste receptacles.

The Contractor shall replace plastic trash bags and can liners as needed.

2.8.1 Recycle Collection and Removal. N/A

2.9 Restrooms/Toilet Areas/Locker Rooms.

2.9.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup.

2.9.2 Contractor Log. The Contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include relevant custodial practices and the dates of the service after completed. The Contractor shall submit this log to the COR/ACOR along with the completed project work list not later than the 10th day of each month.

2.9.3 Floor Care. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and commercial practices.

2.9.4 Supplies Restockage. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap.

The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

2.9.4.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

2.9.5 Trash Removal. Trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (paper, plastic, glass, etc.) shall be IAW local policies, laws, and regulations.

2.10 Drinking Fountains. The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

2.11 Dusting. Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

2.11.1 Light Dusting, Low (under six (6) feet). The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

2.11.2 Heavy Dusting, Low (over six (6) feet). The Contractor shall dust using a dust removing agent. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials.

2.12 Interior Glass. The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

2.13 Windows (exterior/interior). Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The

Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

2.14 Child, Youth and School Services (CYS).

2.14.1 Child Development Center (CDC), Youth Centers and Gymnasiums. Designated facilities shall be maintained IAW AR 608-10. The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day.

2.14.2 Child Age Groups. Age groups are defined as follows:

a. Child Development Center – Ages six (6) weeks – five (5) years

b. School Age – Ages six (6) – ten (10) years

c. Middle School and Teen – Ages eleven (11) – eighteen (18) years

2.14.3 CDC Hours of Operation. 0600-1800

2.14.3.1 CDC Hours of Operation Other Than Normal. There will be mission situations that require the Contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. Operational hours during these events shall be as identified in the pre-performance conference and provided on a cost reimbursement (hourly), not to exceed, basis IAW bid schedule contract line item number TBD. The Facility Manager or Supervisor shall notify the COR/ACOR at least one (1) week prior to a scheduled exercise requesting service for hours of operation other than normal.

2.14.4 Supplies and Solutions. The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container. The Contractor shall store all cleaning supplies (trash, mops, brooms, and cleaning buckets, etc.). The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times.

2.14.5 Cleaning and Sanitizing. The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water in child care centers. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.

2.14.5.1 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure the cleaning products are suitable for use in a child care environment. The products not permitted will include warnings not suitable for use in areas occupied by children. Chemical air fresheners are not permitted. Cleaning products for use in the CYS facilities shall be approved by local preventative medicine manager.

3.0 Work Capability Levels.

1. Facility Category Codes to be excluded from these custodial services: 141XX, 17XXX, 722XX, 724XX, and 721XX (Except 72112, WTU UPH) facilities.

2. Custodial services for facilities in the frequency chart (as shown in the columns below) are not provided to facilities assigned to military units below the Brigade level.

3. Garrison Commanders have the discretion to alter these standards to a higher level when supported as reimbursable.

4. Administrative space within U.S. Army Reserve unit facilities with Category Code 17140 is considered non-reimbursable for Custodial Services. US Army Reserve receives equal IMCOM installation BASOPS Service as all Army tenants. USARC will receive custodial services regardless of the unit level and will receive the same level of support as other authorized buildings on the installation. Any service beyond the Garrison’s basic service will be provided on a reimbursable basis. To receive custodial services, the building must have the correct CATCODE.

5. Training building under CATCODE (17xxx) such as Simulations Center (CATCODE 17213) and Simulator Building (motion based) (CATCODE 17210) with administrative offices will be treated the same as Installation Admin on non-reimbursable basis.

Services for Warriors in Transition unaccompanied personnel housing will be funded and executed in full compliance with OACSIM policy memorandum, “Unaccompanied Personnel Housing for Warriors in Transition (WT)” dtd 14 Oct 09, ref (b) custodial services for WTs residing in WT UPH facilities

Enhanced Service Pricing

Standard Service Pricing Basic Service Pricing Standard

Service Pricing Basic Service Pricing Basic Service Pricing

Clean/Supply Kitchens & Breakrooms D $ D $ D $ A/R $ A/R $ N/A $ Remove Trash in Kitchens & Breakrooms D $ D $ D $ D $ D $ 1W $ Clean/Supply Restrooms D $ D $ D $ D $ D $ 1W $ Disinfect Toilets/Urinals 1A D $ D $ D $ D $ D $ 1W $ Remove Trash in Restrooms D $ D $ D $ D $ D $ 1W $ Clean Drinking Fountains D $ D $ D $ D $ D $ 1W $ Remove Trash D $ D $ D $ 2W $ 2W $ 1W $ Vacuum Cleaning D $ D $ D $ 1W $ 1W $ 1W $ Carpet Cleaning 1W $ A/R $ A/R $ A/R $ A/R $ A/R $ Sweep Floors D $ D $ D $ D $ D $ 1W $ Wet Mop D $ D $ D $ D $ D $ 1W $ Dry Buff or Spray/Buff 10Y $ 10Y $ 10Y $ 10Y $ 10Y $ 3Y

Stripping/Finishing Tile 2Y $ 2Y $ 2Y $ 2Y $ 2Y $ 1Y $ Regular Dusting D $ A/R $ A/R $ A/R $ A/R $ A/R

High Dusting 1W $ A/R $ A/R $ A/R $ A/R $ A/R $ Clean Furniture 4Y $ A/R $ A/R $ A/R $ A/R $ A/R $ Wash Interior Glass D $ A/R $ A/R $ A/R $ A/R $ A/R $ Wash Exterior Glass 4Y $ A/R $ A/R $ A/R $ A/R $ A/R $ Clean Window Treatments 4Y $ A/R $ A/R $ A/R $ A/R $ A/R $ Highchairs, Cribs, Playpens D

2,BO $

Food Service Areas D

2,BP $

Clean Doors, Doorframes D

3,BQ $

Scrub Walls, Woodwork 1W

4,BQ $

Dust Ledges, Window Sills 1W

5,BR $

Clean Upholstered Furniture 2Y

6,BS $

--------------------- Total Price $ Total Price $ Total Price $ Total Price $ Total Price $ Total Price $

Biohazard Waste Notes:

D - Daily 1W - Once a Week 2W - Twice a Week 3W - Times a week 4Y - 4 Times a Year 1M - Once a Month 10Y -10 Times a Year 2M - Twice a Month 1A. Includes partitions and walls behind toilets

1B. Window Treatments = window coverings such as blinds, drapes, interior shutters, etc.

BO - Applicable only to Child & Youth Services facilities 1. Per AR 608-10, g. (1) this service will be provided as needed, but at least semi-annually.

BP - Applicable only to Child & Youth Services facilities - for all other facilities; see "Clean/Supply Kitchens & Restrooms." 2. Includes all cleaning tasks described in AR 608-10, Ch 5-37, e. (4) BQ - Covered under "Spot Cleaning" for all facilities except Child & Youth Services facilities. 3. Includes all cleaning tasks described in AR 608-10, Ch 5-37, e. (7) BR - Covered under "Regular Dusting" for all facilities except Child & Youth Services facilities. 4. Includes all cleaning tasks described in AR 608-10, f. (1) BS - Applicable only to Child & Youth Services facilities - for all other facilities; see "Clean Furniture." 5. Includes all cleaning tasks described in AR 608-10, f. (2) N/A - Not Applicable

TASK

CAPABILITY 1

Legend:

6. Includes all cleaning tasks described in AR 608-10, g. (4); these services will be

CAPABILITY 2

Caliber of the cleaning service for casualty/trauma decontamination at facilities where regulations shall be cleaned IAW MEDCOM Reg 40‐35; paragraph 16 Contingency Planning (h) Casualty/trauma Suicide.

Applicable for CDCs and Youth Services Facilities ONLY

Child Development Services Notes:

CAPABILITY 3

A/R - As Required/Requested 1Y – 1 Time a Year 2Y - 2 Times a Year 3Y - 3 Times a Year

Caliber of the cleaning service for Child Development Services facilities will be specified as hospital-grade quality, as per AR 608-10 Ch 5-37 a.