Attachment 6 QASP.pdf

QUALITY ASSURANCE SURVEILLANCE

PLAN (QASP)

Applicable for

W91GDW-10-R-8002

KURDISTAN REGIONAL LNO

PERSONAL SECURITY DETAIL

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the

Government receives the quality of services called for in the contract and that the

Government only pays for the acceptable level of services received. The amount of surveillance required should be the minimum amount necessary to ensure conformance with contract requirements. This QASP is a living document and should be updated accordingly throughout the life of the contract.

This plan uses periodic inspection, and customer complaints to evaluate the services the

Contractor is required to furnish. This surveillance assures the Government that the

Contractor’s performance is acceptable.

The methods of surveillance recognize that unforeseen and uncontrollable problems and issues do occur. COR’s expected to be objective, fair, and consistent in evaluating

Contractor performance against the standards.

Effective management and use of a contractor generated quality control plan will allow the Contractor to operate within the specified surveillance requirements.

2. AUTHORITY

Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in this contract to be accomplished by the Contracting

Officer or his duly authorized representative.

3. SCOPE

To fully understand the roles and the responsibilities of the parties, it is important to first define the distinction in terminology between the Quality Control Plan and the Quality

Assurance Surveillance Plan. The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The Contractor develops and submits his Quality Control Plan (QCP) for

Government approval in compliance with his contract deliverables. Once accepted, the

Contractor then uses the QCP to guide and to rigorously document the implementation of the required management and quality control actions to achieve the specified results. The

QASP on the other hand, is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s QCP. The Government may provide the

Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing a QCP that will interrelate with the

Government’s QAS

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of designation.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this

QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the

Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance

Contracting Officer Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the

Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this

QASP.

Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Surveillance Activity Checklist.

Periodic inspections may occur on a pre-determined basis (e.g. daily, weekly, monthly) as determined by the COR. The results of periodic inspections may be used as the basis for negative or positive report documentation.

100% inspections may occur each time a deliverable is due. The results of 100% inspections may be used as the basis for negative or positive report documentation.

7. IDENTIFIED COR SURVEILLANCE TASKS

The following PBSC item is identified within the contract Performance Work Statement and is to be monitored under this QASP.

Performance Requirements Matrix – Performance Standards PWS Task

Performance

Standard

Acceptable

Quality Level

Method of Surveillance

No later than the third day of each month, provide actual fuel consumption for contractor owned vehicles for the preivious month (Para

5.1.1.1)

100% 95% of the time 100% Inspection

Each quarter, provide fuel use

“estimates” (Para 5.1.1.2)

100% 95% of the time 100% Inspection

All personnel shall be available within two (2) hours of notification of movement

(Para 6.1.2.1)

100% 95% of the time 100% Inspection

The contractor shall have a set of procedures in place to deal with emergency situations.

(Para 6.1.8)

100% 100% of the time (no deviation)

Periodic Inspection

Maintain the capability, licensing, and requirements to operate throughout all areas of the Kurdistan Region of Iraq, Mosul, Kirkuk, and the Diyala

Provinces. (Para 6.2.2)

100% 100% of the time (no deviation)

Periodic Inspection

Quality Control Procedures

(Para 6.2.3)

100% 98% of procedures are current and effective

Periodic Inspections

Customer Complaints

Monthly Program

Management Reports (Para

7.1)

100% 100% of the time (no deviation)

100% Inspection

In all cases, surveillance shall not be so intrusive as to impact the Contractor’s successful accomplishment of the mission.

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting

Officer, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of all Surveillance

Activity Checklists. All such records will be retained for the life of this contract. The

COR shall forward these records to the Contracting Officer at termination or completion of the contract.

9. UNACCEPTABLE PERFORMANCE

When performance is deemed unacceptable, the COR will so inform the Contractor’s on-site representative, or one of the Contractor managers. Disputes should be referred to the

Contracting Officer for resolution.

If any services do not conform to contract requirements, the Government may require the

Contractor to re-perform the services to conform with contract requirements at no increased cost to the government. When sub-par performance cannot be corrected by re-performance, the Government may:

• Require the contractor to take action necessary to ensure future performance conforms to contract requirements.

• By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service or:

Issue Letter of Concern

Issue Cure Notice

Issue Show Cause

Terminate the contract for government convenience

Terminate the contract for cause.