A07_Attachment_5_Corrective_Action_Template_W91CRB-16-R-0010.pdf

PM SPE Corrective Action Report

PM SPE QA Form 3, August 2014 Page 1 of 8 Revision 2.0

INSTRUCTION PAGE 1

Discipline Category Requested Information

Problem Description Section 1

Problem Description – The following shall be documented:

A detailed, specific description of the problem How many items were initially found that contain the problem When was the problem discovered Where was the problem discovered

How was the problem discovered Note: This section will be completed by the CAR Issuing Activity.

Problem Solution Team

Section 2

A list of Team Members that includes the following information shall be documented:

Member name Member title Member phone number Approval authority Member e-mail address

Containment Actions / Short Term Corrections

Section 3

The quantity of suspect product at the Contractor’s facility (this include Subcontractors and material suppliers). This is to include the method of Quarantine, Quarantine Identification, method of Certification against the problem and Certification Identification. (Example: If product is screened and bad product is removed, good product is re-packaged and the package has a green “Certified” label adhered to it).

The quantity of suspect product in transit. This is to include the method of notification to the recipient. A proposed method of Certification against the problem (Return Authorization, Contractor to go on-site and rework or screen product, etc.). A method of Certification Identification.

The quantity of suspect product in the Government’s possession. This is to include Return Authorization and details of Quarantine and Certification upon receipt back into the Contractor’s facility, or details of arrangements made for Quarantine and Certification at the Government’s facility.

Root Cause Analysis Section 4

Root Cause Analysis – The following shall be documented:

An explanation of why the failure happened.

An explanation of why the failure was not detected.

NOTE: Root Cause Verification – Explain in detail what actions were taken to assure the TRUE Root Cause was found

Corrective Action Plan

Section 5

Document the specific plan for changes to meet the contract and product requirements for the items that were out of control. This plan shall include the responsible individual for each action plan item along with the expected date of completion.

INSTRUCTION PAGE

PM SPE QA Form 3, August 2014 Page 2 of 8

Discipline Category Requested Information

Validation Section 6

Identify each nonconformance individually and include the corrective action implemented.

Applicable to the occurrence of the problem:

List each Action individually and include the date of implementation and the name of the Team

Member responsible.

Provide detail for each Action of how it was proven that the action taken eliminated the problem. Include the date and the name of the Team Member responsible.

Applicable to the non-detection of the problem:

List each Action individually and include the date of implementation and the name of the Team

Member responsible.

Provide detail for each Action of how it was proven that the action taken eliminated the problem. Include the date and the name of the Team Member responsible.

The following shall be documented:

Describe the methods used (i.e. – number of trials with corrections in place, measurements, inspections, etc. Including data of number inspected vs. number of subject defects found, etc.)

to verify the actions taken are effective and will remain effective. Include hard data as applicable.

Prevention Error Proofing

Section 7

Consider other processes where these Corrective Actions could be of benefit.

Identify Poke-Yoke’s or error proofing processes implemented for each problem.

Standardization and Control

Section 7B

The following shall be documented:

Provide details regarding updates of documents such as – Process Failure Modes and Effects

Analysis (FMEA), Process Control Plan, Process Flow Diagrams, Visual Aids, Work Instructions, Operating Procedures, Training Methods / Records, Preventive Maintenance Plans, Etc.

Examples of each, as applicable, should be included with the Corrective Action Report.

Signatures Section 8

The following shall be documented:

List the Team Members by name, input the date and allow each Team Member the opportunity to comment on the project.

Secure DCMA signature on CAR response

CAR Timeline:

NOTE: Contractor shall not exceed 15 working days for final CAR response without written request for an extension from DCMA.

Gov. notification to the Contractor

DAY

DAY

DAY

DAY

DAY

Day

DAY

DAY

DAY

DAY

DAY

DAY

DAY

DAY

DAY

CAR response Section 4-6 completed

CAR response Section 2-3 completed

Final CAR response updated: Section 7-8, completed

PM SPE QA Form 3, August 2014 Page 3 of 8

Supplier:

Address:

Point of Contact: Phone Number: Fax Number:

CAR Number: CAR Date: Click here to enter a date.

Status: Open Closed Recurrent Failure: Yes No Part Name: Affected Part Number:

1. Problem Description

Description of the problem:

How many parts have the problem?

When were the parts found?

Where were the parts found?

How were the parts found?

2. Problem Solution Team Name: Position: Phone Number: Email Address:

3. Containment Action Your action taken to capture all non-conforming product in your inventory, finished goods, WIP, & in transit, prior to receipt Action:

Assignee: Date: Click here to enter a date.

PM SPE QA Form 3, August 2014 Page 4 of 8

At Government Facility

Verification (Date and result):

Material at Government Facility Disposition

Scrap Vendor Return

No. RMA:

Other (Explain)

Material in Transit

Verification (Date and result):

At Supplier’s Facility

Total Number of parts sorted:

Percentage defective:

Total Number of defective parts:

What is the identification mark to signify?

4. Root Cause Analysis Use the “5 Why’s Analysis” technique to determine the most basic cause that resulted in a nonconformity that can be reasonably identified, fixed, or eliminated through process improvement.

Why did the failure occur?

1st Cause 2nd Cause 3rd Cause

1. Why?

2. Why?

3. Why?

4. Why?

PM SPE QA Form 3, August 2014 Page 5 of 8

5. Why?

Why was the failure not detected?

1st Cause 2nd Cause 3rd Cause

1. Why?

2. Why?

3. Why?

4. Why?

5. Why?

Verification of Effectiveness Explain in detail what actions were taken to verify that the root cause was found and effective.

5. Identify Solutions Solutions that address and correct the root cause. Solutions determined to be the best of all alternatives. Document and verify the permanent Corrective Action in the Action Item Table Applicable to occurrence of failure Actions Date Assignee Click here to enter a date.

Click here to enter a date.

Click here to enter a date.

How did you validate that the action/improvement measure eliminated the non conformance?

Actions Date Assignee Click here to enter a date.

Click here to enter a date.

Click here to enter a date.

Applicable to non-detection of failure Actions Date Assignee Click here to enter a date.

Click here to enter a date.

Click here to enter a date.

PM SPE QA Form 3, August 2014 Page 6 of 8

6. Validation Implement and validate to ensure that corrective action does “what it is suppose to do.” Detect undesirable side effect. Document this on the action Item Table. Return to root cause analysis, if necessary Evidence:

7. Prevention (Design/Information System Review) Determine what improvements in the systems and processes would prevent problem from recurring. Ensure that corrective action remains in place and are successful.

Were Pokes-Yokes (Error Proofing) Implemented because of this failure?

Yes (Describe the operation): No (Why not?):

PM SPE QA Form 3, August 2014 Page 7 of 8

7B. Standardization and Control:

Check if Applicable

Document Assignee Completion What Changed?

Planned Actual

Control Plan

FMEA

Flow Process Diagram

Visual Aid

Operation Standards

Manufacturing Set-up Sheet

Manufacturing Check Sheet

Process Work Instructions

QA Inspection Forms

Preventive Maintenance Plan

Job Certifications/ Recertification requirement

Other

8B. Attach any additional information to end of this report.

Submitted By:

Signature/Title:

X______________________________

Effect Date: Click here to enter a date. Date Submitted: Click here to enter a date.

Government Status:

Accepted

Rejected

Government Signature/Title:

X____________________________

Date: Click here to enter a date..

8B. Defense Contract Management Agency.

Reviewed By:

Signature/Title:

X______________________________

Effect Date: Click here to enter a date. Date Submitted: Click here to enter a date.

DCMA Status:

Accepted

Rejected

DCMA Signature/Title:

X____________________________

Date: Click here to enter a date.

PM SPE QA Form 3, August 2014 Page 8 of 8

Action Item Table

Action Implement and Verify Actions

Action Number

Fault/item Containment/Corrective Action

Verify How Verified

Action Assignee Planned Actual Status