Attachment 8- PWS_W912GY25Q0015_MHE.pdf

PERFORMANCE WORK STATEMENT (PWS)

Material Handling Equipment (MHE) Diagnostic, Repair & Repair Parts

Part 1

General Information

1. GENERAL: This is a non-personal service contract to provide Material Handling Equipment (MHE) diagnostics, repairs, and repair parts to assist the Motor Pool at Sierra Army Depot in the event the required capabilities or expertise does not exist in order to perform certain repairs, diagnostics and/or provide repair parts that may be needed to restore the MHE back to fully functioning condition. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and any other non-personal items required to perform the services of MHE diagnostic, repair and provision of repair parts as defined in this Performance Work Statement, except those that are specified for government personnel. The Contractor shall perform to the standards in this contract.

1.2 Background: Sierra Army Depot located in Herlong, CA, north of Reno, NV on highway 395, has a wide variety of MHE that is critical to the depot’s needs and mission requirements. Due to the complexities of newer equipment types and proprietary software systems, it is necessary to enhance the current capabilities of the motor pool for issues that arise beyond the capability or expertise of the Government, with regards to electrical diagnostics, software programming, mechanical diagnostics, repairs and/or procurement of repair parts.

1.3 Objectives: When a determination is made and a written justification for services requested from the motor pool has been submitted to the COR, the Contractor shall provide, upon request by the COR, the following or any combination thereof:

A. Diagnostic testing of mechanical, electrical, and software systems;

B. Software resets, to include reading and clearing diagnostic and error codes;

C. Software upgrades or equipment reprograms per manufacturer’s specifications;

D. Mechanical or electrical repairs; and E. Repair parts.

A list of MHE – Technical Exhibit 2 – will be provided to the Contractor as an attachment to the contract.

This list of equipment is subject to change. The COR will review the list at least annually for newly acquired and retired MHE. The Contractor will be provided the updated list.

1.4 Period of Performance: The Period of Performance shall be for one (1) base period of 12 months and two (2) 12-month option periods.

Base Year – Contract Award Through Day 364 Option Year I – Day 365 Through Day 729 Option Year II – Day 729 Through Day 1,094

1.5 General Information

1.5.1 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.2 Recognized Holidays: The contractor will not be required to perform any services on the following federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Juneteenth National Independence Day Thanksgiving Day Independence Day Christmas Day

1.5.3 Hours of Operation: The Contractor is responsible for conducting business for onsite repairs or diagnostics, between the hours of 0630 to 1130 and 1200 to 1700 Monday thru Thursday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

The Government will not pay for overtime, unless performed at the request of the Contracting Officer.

1.5.4 Place of Performance: The work to be performed under this contract will be performed at Sierra Army Depot, Herlong, California. Possible worksites include Motor Pool Facilities and equipment based out in the field, unless transported to the Contractor’s facility.

1.5.5 Type of Contract: The Government will award a Time & Materials contract.

1.5.6 Security Requirements: Access and General Protection/Security Policy and Procedures: The Contractor and all associated Subcontractor employees shall provide all information required by the Directorate of Risk Management for background checks (also known as vetting) in order to meet installation access requirements. Contractor employees performing work under this contract shall undergo the vetting process, obtain approval to access the installation, and maintain the ability to pass the vetting process with a favorable determination required for the life of the contract. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.6.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use when repairs or diagnostics are being performed at Sierra Army Depot.

1.5.8 Special Qualifications: Factory-certified maintenance technician is required to perform any work under this contract. The factory-certified maintenance technician shall also be qualified as an equipment operator and have weld certification in which the technician is capable to restore the equipment to original or greater than manufactures load capacity specifications.

1.5.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as needed, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor will apprise the Government of any problems. The Contractor shall take appropriate action to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

Young, Heidi M CIV USARMY ACC (USA) Is there certain factories this must be? What is the definition of a Factory Certified Maintenance Tech? Should we include this in the Definitions?

Duncan, Gary CIV USARMY TACOM (USA) : Factory certified technician for the equipment being repaired at the time of service is required to perform any work under this contract. The factory certified technician shall also be qualified as an equipment operator.

1.5.10 Contracting Officer’s Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor’s performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property and provide site entry to Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.5.11 Key Personnel: The follow personnel are considered key personnel by the government: Project Manager and repair technicians. The Contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of the Project Manager and an alternate who shall act for the Contractor when the Project Manager is absent shall be designated in writing to the Contracting Officer.

The Project Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Project Manager or alternate shall be available between 6:30 a.m. to 4:30 p.m., Monday thru Thursday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

1.5.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.5.13 Contractor Travel: Travel-related expenses including labor costs shall be included and factored in when submitting quotes for diagnostic and repair services.

1.5.14 Other Direct Costs: Equipment rentals or other related tools and equipment required to perform these repair services shall be the Contractor’s responsibility. The Contractor shall pay all fees, permits and costs required by Local, County, State and Federal representatives.

1.5.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6 Environmental Requirements

1.6.1 Compliance with Environmental Laws and Regulations: The Contractor shall comply with all applicable federal, state, and local environmental laws, statutes, regulations, executive orders, permits, Army regulations (with supplements), as well as Major Subordinate Command (MSC) and Sierra Army Depot (SIAD) regulation, policy, Host Tenant Agreement, Interagency Service Support Agreement, and Status-of-Forces Agreement. The Contractor shall immediately report any conflicts between applicable federal, state, local environmental laws, statutes, executive orders, and provisions of Army Regulation 200- 1, and any specifications within this contract to the COR.

1.6.2 Notification of Federal and State Regulators: The Contractor shall immediately notify the Designated Government Representative (DGR) and COR of the arrival onsite of any Federal, State, local and/or DoD environmental regulator or enforcement agent and/or the receipt of any correspondence from above mentioned environmental regulatory agencies.

1.6.3 Reporting Noncompliance: Contractor shall immediately report any nonconformance and/or noncompliance with applicable Federal, State or Local environmental laws, Army and installation environmental regulations or policies to the COR and DGR.

1.6.4 Conformance with Environmental Management System (EMS): Contractor shall take the necessary actions to identify, monitor, and control those contract operations and activities that pose risk of contamination, or can negatively impact the natural and human environment. SIAD currently operates and maintains an International Organization of Standards (ISO) 14001 certified program, “Fence to Fence”. The Contractor shall comply with all EMS program requirements.

1.6.5 Competency Training for Contractor Personnel: The Contractor shall not allow personnel to perform any activities and tasks on AMC installations (SIAD) without proper and adequate qualifications or job competency training. In the event of any identified noncompliance, the Contractor shall, upon request, provide proof of contract personnel training or qualification (individual name, training/qualification type, training/qualification certificate, and date of training/qualification) to perform those contract activities associated with the identified noncompliance.

1.6.6 Generation of Solid Waste: The Contractor shall dispose of all solid waste generated which cannot be recycled into the appropriately marked solid waste containers and roll-offs provided. The Contractor shall comply with the SIAD Integrated Solid Waste Management Plan.

1.6.6.1 The Contractor shall divert construction, demolition debris, and all other solid waste to comply with the Army Integrated Solid Waste Management Policy.

1.6.6.2 The Contractor shall coordinate with the installation Qualified Recycling Program (QRP) and Solid Waste Managers, DGR, and COR to arrange for recyclable materials to be removed and diverted from the waste stream.

1.6.6.3 The Contractor shall submit in writing the quantities of waste removed and recycled to the DGR and/or COR on a monthly basis. The submittal shall include the date of disposal/recycling, the disposal/recycling facility, the types of material disposed/recycled, and the quantities of materials disposed/recycled by weight or volume.

1.6.6.4 The Contractor shall promote cost-effective waste reduction in all operations and facilities covered by the contract. This includes collection, separation, and processing products or other materials recovered from solid waste streams for use in the form of raw materials.

1.6.6.5 The Contractor shall reduce and prevent waste to the maximum extent possible.

1.6.7 Prevention of Spills: The Contractor shall adopt the installation’s Spill Prevention Control and Countermeasures Plan (SPCC) if transporting, processing, storing, or in any way managing hazardous waste, hazardous material, petroleum-oils-lubricants, or other restricted items. In case of a spill, the person in control of the spill site or their designated representative shall take appropriate action to protect workers and bystanders; contain the spill (if it can be done safely); secure the spill site; restrict ignition sources; and immediately contact the installation Fire and Emergency Services (Fire Department).

1.6.8 Protection of Sensitive Areas: The Contractor shall comply with all installation-designated sensitive and off-limit area restrictions. Sensitive areas are generally demarked indicating what activities (e.g., driving, digging, foot traffic) are prohibited.

1.6.9 Corrective Action for Noncompliance: The Contractor shall take immediate corrective action when given a verbal or written notice of environmental noncompliance or nonconformance by the COR. Failure to comply promptly will be grounds for the Contracting Officer to invoke contractual remedies. This may cause all or part of the work to be stopped immediately until satisfactory corrective action has been taken.

1.6.10 Mercury: Mercury is prohibited on SIAD grounds with the exception of mercury vapor lamps and fluorescent lamps, or unless otherwise specified. Mercury-containing materials and devices such as mercury vapor lamps, fluorescent lamps, and mercury switches, shall be removed without breaking, packed to prevent breakage, and transported out of the activity in an unbroken condition to the Hazardous Waste Storage facility B. 380. The Contractor shall immediately report to the DGR and COR in instances of breakage or mercury spillage. The Contractor shall clean mercury spill area to the satisfaction of the Contracting Officer and Environmental Office. The cleanup of a mercury spill shall not be recycled and shall be managed as a hazardous waste for disposal.

1.6.11 Universal Waste / e-Waste Management: Universal waste including but not limited to mercury-containing building products such as florescent lamps, mercury vapor lamps, high pressure sodium lamps, CRTs, batteries, aerosol paint containers, electrical equipment containing PCBs, and consumed electronic devices, shall be managed in accordance with applicable environmental law and SIAD Hazardous Waste Management Plan. Consult the Environmental Office for assistance.

1.6.12 Pollution Prevention / Hazardous Waste Minimization: Minimize the use of hazardous materials and thegeneration of hazardous waste. Consult with the Environmental Office for suggestions from the installation’s pollution prevention/hazardous waste minimization plan for supporting waste minimization goals.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER’S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.1.14. FULLY MISSION CAPABLE (FMC). A status condition where fully operational equipment or systems are safe and correctly configured as designed by the manufacturer. Equipment is FMC when it can perform all of its functions without endangering the lives of crews and operators.

2.1.15. NON MISSION CAPABLE (NMC). A status condition indicating that a system and equipment are not capable of performing any of their functions because of maintenance requirements. Does not count times spent on regularly scheduled maintenance services and inspections.

2.1.16. PARTIALLY MISSION CAPABLE (PMC). A status condition of an equipment indicating that that it can perform at least one but not all of its functions because of existing maintenance requirements that does not endanger the lives of crews or operators.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer’s Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer’s Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit MHE Material Handling Equipment FMC Fully Mission Capable PMC Partially Mission Capable NMC Non Mission Capable.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: Work may be performed in the motor pool area on Sierra Army Depot or out in the field where equipment is located at the time of request. A dedicated facility for the contractor is not authorized.

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. The work to be performed under this contract will be performed at Sierra Army Depot, Herlong, California, possible worksites include Motor Pool Facilities or equipment based out in the field unless transported to the contractors facility

4.2 Secret Facility Clearance: N/A

4.3. Materials: The contractor shall furnish all materials, supplies, necessary to meet the requirements under this PWS.

4.4. Equipment: The contractor shall furnish all equipment necessary to meet the requirements under this

PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.0 Upon request from the COR, the Contractor shall provide MHE diagnostic services, MHE repairs and repair parts for equipments listed in Technical Exhibit 2. The Technical Exhibit 2 will be updated annually at a minimum, and delivered to the Contractor to include new MHE equipment acquired during the year and old equipment retired and removed from the list of equipment.

5.1. MHE Diagnostic Services. The Contractor shall provide MHE equipment Diagnostic Services: When requested by the COR, the Contractor shall acknowledge diagnostic request within 24 hours and perform the diagnostic service within four business days of acknowlegement. The Contractor shall be responsible for supplying all labor, travel, and equipment to perform diagnostic services on MHE equipment utilizing the technician’s expertise and/or common or specialized equipment, either onsite at Sierra Army Depot or on the Contractor’s premises whichever is mutually determined to be more convenient or efficient for the Government. A diagnostic report shall be submitted to the COR upon completion of the diagnostic service within four business days after completion of the diagnostic service (CDRL A001). A list of Common Diagnostic services that may be required are listed below (this list is not all inclusive, other diagnostics may be requested dependent on the needs of the Government):

5.1.1 – Electrical systems diagnostics.

5.1.2 – Software systems diagnostics (including reading and clearing repair/service codes)

5.1.3 – Fuel management systems and emissions diagnostics.

5.1.4 – Mechanical systems diagnostics.

5.1.5 – Hydraulic systems diagnostics.

5.2 MHE Repair Services: When a written justification for MHE repair services has been submitted to the COR, repair services under this contract may be obtained.

5.2.1 Upon request from the COR, the Contractor shall provide a quote for repairs to be submitted to the COR. The quote for repairs shall detail the work to be performed, parts that are needed for the repair, labor hours required to perform the repair or repairs, cost of repair parts, cost of labor hours and estimated time to completion of the repair, and location of repair (CDRL A002). The quote for MHE equipment repairs shall be due within 4 business days after request for quote has been sent by the COR.

5.2.2 Once the quote for repairs has been accepted by the Government the Contractor will schedule with the COR for the repair or repairs to be made within 4 business days of quote acceptance. The Contractor shall check in and out with the COR daily until the repairs are complete.

5.2.3 The Contractor shall be responsible for supplying all labor, travel, equipment, and any repair parts to perform onsite or offsite repairs on MHE requested by the COR. The Contractor shall restore the MHE to fully mission capable condition (FMC) per the manufactures specifications and capability as designed by the manufacturer. Exceptions may be made depending on MHE criticality of the equipment or mission requirements to allow the MHE to be restored to partially mission capable (PMC) condition if it is an option to do so while waiting on parts to restore the MHE to FMC condition. Repairs to MHE shall be completed in a timely and expedient manner as agreed upon by the COR and outlined in the Contractor provided quote for repairs. Any delays in restoring MHE to FMC condition shall be reported to the COR as soon as the condition is known to the Contractor. Should the Contractor discover further damage or parts have not shipped on time to complete the schedule in the written estimate, the Contractor shall document the findings and notify the Government for an extension of services and if necessary, a new proposal. Any items found during a repair that are determined to be deficient or unserviceable shall be brought to the attention of the COR.

5.3. Tracking of vehicles A weekly in-process report (CDRL A003) shall be sent to the COR detailing every vehicle currently being serviced, each vehicle’s status (on-schedule, behind schedule, ahead of schedule projections, ETC.), any vehicle that had to be re-worked due to failed acceptance inspection, identify all applicable re-work time for each failed inspection, and each vehicle that passed acceptance inspection for that week. The Contractor shall submit this report to the COR by 1000 hours each Monday (or next operational workday in case of holidays) and is to cover all work performed for the prior week.

5.4. Contractor Supplied Warranty of Repairs: Upon completion of any repair performed by the contractor, the actual repair performed shall be warrantied from defects in materials and workmanship for a period of at least 90 days or as long as the manufacturer’s warranty lasts whichever is greater for the repair part supplied or as negotiated by the Contracting Officer at time of contract award. Repairs required for MHE that were previous repairs made that are defective in materials or workmanship within the 90-day contractor supplied warranty period or manufacturer supplied warranty period whichever is greater shall not be billed to the government unless the repeat repair was due to government abuse or negligence.

5.5. Equipment Additions or Modifications: Any additions or modifications made to any equipment shall be made, provided the addition or modification is necessary to ensure the equipment meets the criteria for which it was originally designed, so long as it does not violate OSHA 29 CFR 1926.601/602, and only after Contracting Officer’s approval of the modifications.

5.6. Contractor Supplied MHE Parts: When requested by the COR, the contractor shall supply MHE parts that do not require repair services from the contractor. The contractor shall facilitate any warranty issues caused by defective material or parts received from the contractor unless determined to be of government abuse or negligence as reason for the part or material failure.

5.6.1. The quote for parts submitted to the COR shall detail the cost of parts requested, shipping and/or freight costs and include estimated time of delivery and shall be submitted to the COR within 4 business days after receipt of request.

5.6.2 The contractor shall honor and facilitate manufacturer supplied warranty of parts provided to Sierra Army Depot under this contract providing the cause of the failure was not due to government abuse or negligence.

5.7. Non Standard hours / Emergency after hours service calls: Upon request the contractor shall provide diagnostic and repair support after standard business hours including Saturday and Sunday if deemed necessary referencing paragraph 1.6.4.

5.8. Follow-up Visits for Diagnostic Services: If there are any circumstances that prevent the completion of Diagnostics Services within one visit, the contractor shall notify the COR no later than 24 hours after the completion of the first visit. Follow-up visits will be scheduled after the Government and contractor reach an agreement, determined on a case-by-case basis, regarding price of the combined visits.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 SIAD Regulation 420-7 (Fire Prevention and Protection)

6.1.2 SIAD Regulation 385-1 (Safety)

6.1.3 All local, state and federal laws

6.1.4 OSHA requirement – 29 CFR 1926.601

6.1.5 OSHA requirement – 29 CFR 1926.602

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

0BStandard Performance Threshold

Method of Surveillance

PRS # 1

The Contractor shall restore the MHE to Fully Mission Capable (FMC) condition

PWS Para 5.2.3

Restored to working condition per the manufacturer’s specifications and capability as designed by the manufacturer.

100% Customer Feedback

PRS # 2

When requested by the COR, the Contractor shall acknowledge diagnostic request within 24 hours.

PWS Para 5.1

Respond to diagnostic request within 24 hours.

95% 100% Inspection

Deliverables Schedule Deliverable Frequency # of Copies Medium/Format Submit To

Diagnostic Report

CDRL A001

PWS Para 5.1

After completion of the diagnostic service

1 Microsoft Word Document or PDF via email

COR

Repair Quote

CDRL A002

PWS Para 5.2.1

As requested 1 Microsoft Word Document or PDF via email

COR

Weekly Report

CDRL A003

PWS Para 5.3

Weekly 1 Microsoft Word Document or PDF via email

COR