Attachment 0019 - W912CN25QSR01 Questions and Answers.xlsx
XLSX spreadsheet 22 KB Posted
- Solicitation number
- W912CN-25-Q-SR01
About this file
This document is a Questions and Answers (Q&A) file for a U.S. Army custodial services contract for the Pohakuloa Training Area (PTA) in Hawaii. The solicitation (W912CN-25-Q-SR01) covers custodial services for multiple buildings, with contractors responsible for daily cleaning, special event support, and providing all consumables like toilet paper and soap. Key operational details include service hours of 6:00 AM - 4:30 PM Monday through Friday, with occasional weekend annual cleaning and 1-3 special events per year.
Specific contract requirements include a Project Manager who can also serve as the Quality Control Manager, daily cleaning once per building, and annual employee training courses lasting 1-2 hours. Contractors must furnish all cleaning supplies and consumables, and while buildings are in close proximity, a vehicle is required for site access. The contract is set to begin with periodic cleaning and an annual cleaning in December 2025, supporting the U.S. Army Garrison Hawaii's Department of Public Works mission for efficient custodial services.
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Text version
Sheet1
| Questions and Answers | ||
| Contractor Question | Government Response | |
| 1 | Access Procedures – Are there any restrictions on when custodial staff may enter certain facilities (e.g., Headquarters, Fire Station, Air Traffic Control Tower)? | No, the Custodial contractor works during normal duty hours, M – F, 6AM – 4:30PM. |
| 2 | Security Delays – Should we anticipate delays at gates or when escorts are required to enter restricted areas? | If the contractor follows PWS 1.7.8.1 Access and General Protection/Security Policy and Procedures, the contractor will have gate access. |
| 3 | After-Hours Needs – How often are custodial services required outside the normal duty hours (6:00 a.m. – 4:30 p.m.)? | The contractor rarely works outside of normal duty hours. Annual cleanings are sometimes performed on the weekends. |
| 4 | High-Traffic Areas – Which facilities are considered “high use” for weekly cleaning, beyond those listed in Technical Exhibit 5? | The are not any other areas other than those listed in TE-5 although the contract should allow for modifications, as necessary. |
| 5 | Special Events – How often do custodial services support special events such as VIP visits, inspections, or dignitary events? | PWS 5.2 Special Event Cleanings - Special Event occur 1 -3 times per year. |
| 6 | Emergency/One-Time Cleaning – What types of incidents typically trigger this requirement (e.g., spills, weather events, emergencies)? | The types of events are spills, weather events, emergencies, and VIP visits. |
| 7 | Waste Disposal – Are dumpsters and recycling bins provided by the Government, or must the contractor furnish disposal services? | Please refer to 3.5 Utilities and Services. |
| 8 | Consumables – Are all restroom consumables (toilet paper, soap, paper towels, liners) strictly contractor-furnished? | Yes, all restroom consumables are strictly contractor furnished. |
| 9 | Initial vs. Periodic Cleaning – At contract start, will the contractor be expected to perform a full initial cleaning of all facilities to bring them up to standard, or will performance begin directly with the periodic cleaning schedule outlined in TE 1A/TE 5? | Contract would start with periodic cleaning and Annual cleaning in December 2025. |
| 10 | Project Manager & Quality Control Manager – May the same individual serve as both Project Manager and Quality Control Manager if they meet the qualifications, or must these positions be staffed separately? | The Project Manager and Quality Control Manager can be the same person. |
| 11 | The Contractor shall submit a list of monthly consumables and cleaning supplies; Can we also bill for materials and supplies at this time? | Consumables and supplies are the contractor’s responsibility. |
| 12 | Technical Exhibit 1A (TE 1A) - PRS Frequency and Schedule, Top portion of form States: SCHEDULE "A" (ONCE PER WEEK FULL SERVICE), but the frequency columns state 2W Please clarify? | See attached corrected Technical Exhibit 1A (TE 1A) |
| 13 | In Attachment 08 Technical Exhibit 4 it shows in the frequency of work that there is daily tasks in the scope of work. Can you please specify how frequent the daily task are? Is it once per day, twice, three times? | Daily tasks are once per day per building. |
| 14 | 1.7.11.5.1 Project Manager (PM), 1.7.11.5.3 Quality Control Inspectors (QCI). These two sections list the positions that are required for operation of this procurement. The QCM person is listed as full time. Our initial costing shows us that based on square footage provided and frequencies requested that there would be approximately two janitors. Does the requirement still exist for this procurement? | Yes, the Project Manager and Quality Control Inspectors are required but can be the same person. |
| 15 | The PWS lists various different training requirements. Can you tell us how many hours or training is required for each employee annually? Or can you tell us how long these different training courses last, for example are they 1 hour, 1 day? Are there any charges that the contractor would incur for having employees attend the trainings? | The training courses are yearly or one-time courses and are approximately 1 -2 hours long. |
| 16 | Do the days of week of performance of services have to be the same days for all locations or can the contractor provided some facilities services on different days of the week ? | The frequency( 2W) is referenced in the PWS, but the day of service is not mandated other that M – F. |
| 17 | Technical Exhibit 4 (TE 4) Enterprise Municipal Custodial Services Tasks and Frequency Performance Standards. Can you provide the square footage of the building in this TE? | Please refer to Technical Exhibit 1A (TE 1A) - PRS Frequency and Schedule. |
| 18 | Are the buildings on site close in proximity? Is a vehicle required to go from building to building? | The buildings are in close proximity, but a vehicle is required. |
File details come from the government source that posted it. Updated .