Attachment 1_FGA_PWS_06122009Rev 1.doc

PERFORMANCE WORK STATEMENT

FOR

FORT GREELY BASE OPERATIONS SUPPORT (BOS)

FORT GREELY ARMY GARRISON, ALASKA

Date: 22 May 2009

Revision 01 dated 12 Jun 2009

SOLICITATION W91260-09-R-0001

TABLE OF CONTENTS

1INTRODUCTION

3PART I

3CHAPTER 1 - GENERAL

8CHAPTER 2 - SAFETY

9CHAPTER 3 - SECURITY

10CHAPTER 4 - QUALITY CONTROL PLAN (QCP)

11CHAPTER 5 - MDA LODGING AND HOUSEKEEPING SERVICES

13CHAPTER 6 - FIRE ALARM MAINTENANCE SERVICES

16CHAPTER 7 - CUSTODIAL SERVICES

26CHAPTER 8 - PEST CONTROL SERVICES

29CHAPTER 9 - ACCESS CONTROL SERVICES FOR MISSILE DEFENSE COMPLEX (MDC)

34CHAPTER 10 – ENVIRONMENTAL SERVICES

36CHAPTER 11 - ENGINEERING SERVICES

41CHAPTER 12 - REFUSE REMOVAL TRANSPORT AND DISPOSAL SERVICES

43CHAPTER 13 - MDA FACILITIES MAINTENANCE SERVICES

45CHAPTER 14 - VISITOR’S CENTER SERVICES

47CHAPTER 15 - AUTOMATION AND NETWORK SUPPORT SERVICES

48CHAPTER 16 - HUMAN RESOURCES OFFICE SUPPORT SERVICES

49CHAPTER 17 - FOOD SERVICES

CHAPTER 18 - LOGISTIC SUPPORT SERVICES

51CHAPTER 19 - CENTRALIZED DISPATCH SERVICES

52CHAPTER 20 - RESOURCE MANAGEMENT ADMINISTRATIVE AND ANALYST SUPPORT

53CHAPTER 21 - SINGLE SOLDIER HOUSING (SSH) SUPPORT SERVICES

54CHAPTER 22 - SAFETY SUPPORT SERVICES

55CHAPTER 23 - SNOW REMOVAL SERVICES

56CHAPTER 24 - GROUNDS MAINTENANCE SERVICES

57CHAPTER 25 - ALLEN ARMY AIRFIELD (AAAF) OPERATIONS SERVICES

58CHAPTER 26 - FACILITIES SUPPORT SERVICES/SERVICE ORDER REPAIR SERVICES

59CHAPTER 27 - RELIGIOUS SUPPORT SERVICES

CHAPTER 28 - GARRISON PROTOCOL PROGRAM

CHAPTER 29 - STRATEGIC PLANNING SUPPORT SERVICES

62CHAPTER 30 - DIRECTORATE OF PUBLIC WORKS (DPW) BUSINESS OPERATIONS

64PART II

PERFORMANCE REQUIREMENTS SUMMARY

Appendix 1 – Government Furnished Property

Appendix 2 – Abbreviations and Acronyms

Appendix 3 – Definitions

Appendix 4 – Bidder’s Library

Appendix 5 – Government Service Administration (GSA) Vehicles

Appendix 6 – Government Furnished Office Space

Appendix 7 – Accounting for Contractor Services

Appendix 8 – Government Furnished Equipment

INTRODUCTION

0.1 Scope

0.1.1 This is a nonpersonal services contract as defined in FAR 37.101. The objective of this contract is the seamless and effective operation of USAG Fort Greely Alaska. This base operation support contract (BOS) provides base operations support for the Garrison and all major tenants on the installation.

0.1.2 Individual Davis-Bacon type special projects are not within the scope of this contract.

0.1.3 Military-construction-funded projects are not within the scope of this contract. This BOS also does not include direct operation of the missile defense system, the Defense Satellite Communication System (DSCS), operation and maintenance of secure communications and the local area network (LAN), and operation of the precision measurement equipment laboratory (PMEL). This BOS, however, does provide many of the indirect base operations support for these activities.

0.2 Performance-Based Requirements. This Performance Work Statement (PWS) has been developed in compliance with performance-based guidelines. It describes the outcomes of the service the Government expects. To the maximum extent practicable, the requirements are stated in terms of “what” the Government expects rather than “how” the Contractor must accomplish the work. The “Objectives” state the overarching service requirement. The “Expectations” are the specific service outcomes associated with each objective.

0.3 PWS Organization. The requirements have been organized in a manner that facilitates clear and concise description. The grouping of requirements is not intended to imply a preferred Contractor organizational structure. In addition, the requirements of one chapter may apply to some or all Contractor operations. The Contractor is expected to understand the interrelationship between the requirements and to perform accordingly.

0.4 Mission. Fort Greely provides operational support and maintains unit readiness while creating the best quality of life for our Soldiers, their Families, and our Civilians.

0.5 Tenants. Missile Defense Agency (MDA), Cold Regions Test Center (CRTC), Space and Missile Defense Command (SMDC), and 49th Missile Defense Battalion (MDB).

0.6 Chapters 15 – 24 and 26 -- 30. These services are slated to be in-sourced with Department of Army Civilians. If transition plan is delayed, the Contractor may be requested to provide these services as determined. The Contractor will not provide mission capability, past performance, or costs/prices for these services in the solicitation. These chapters are merely for scope purposes, should the services be necessary.

0.7 Chapter 9. The Government assumes the right of not exercising the Options to CLINs 1110, 2110, 3110, 4110, 5110 and 6110.

0.8 Chapter 25. The Government reserves the right to add this work at any time during the performance of this contract.

PART I

DESCRIPTION OF SERVICES

CHAPTER 1 - GENERAL

1.0 Overview: Performance meets Performance Work Statement (PWS) requirements.

1.1 Objective: Personnel are managed.

1.1.1 Expectation: Evidence of individual qualifications is provided upon request.

1.1.2 Expectation: No personnel are lodged or provided services at Government facilities without the authorization of the contract, Commander Fort Greely Garrison, or the Residential Community Initiative (RCI) partner.

1.1.3 Expectation: Personnel are trained and certified as required for the satisfactory performance of this PWS. Government-sponsored annual training requirements are identified as follows: Environmental Forum, Environmental Installation Management Institute, Engineering Forum, Engineering Installation Management Institute and professional development course (both Environmental and Engineering). The contractor should price travel and per diem for each course.

1.1.4 Expectation: Personnel speak, read, and write English at the level necessary to perform the tasks in this PWS. All correspondence and communication between the Contractor and the Government pertaining to this contract is in English.

1.1.5

Expectation: The Commander Fort Greely Garrison may direct the Contractor in writing to remove any employee or dependent from the base when retention of such employee or dependent endangers life, property, or security, or where such employee or dependent violates reasonable and necessary regulations or lawful order of the Commander Fort Greely Garrison. Categories of violations or misconduct, which may cause employees or dependents to be removed from the base include, but are not limited to:

-Security violations

-Negligence, willful damage to, or destruction of property

-Injuries inflicted upon other personnel

-Alcohol or drug abuse

-Engagement in unauthorized private business transactions -Unauthorized LAN usage -Unauthorized use of recording devices.

1.2 Objective: Mission performance is not affected by declared crises, states of emergency, or work stoppages.

1.2.1 Expectation: A contingency plan is implemented to ensure continued operations during declared crises situation, states of emergency, work stoppages, or storm conditions. (CDRL A001) 1.2.2 Expectation: All services, except those designated by the Commander Fort Greely Garrison as non-essential, are provided in accordance with (IAW) the terms and conditions of the contract during periods of crisis as declared by the President of the United States and/or the Secretary of Defense or the overseas Combatant Commander, until appropriately released or evacuated by military officials.

1.2.3 Expectation: All services, except those designated by the Commander Fort Greely Garrison as non-essential, are provided IAW the terms and conditions of the contract during states of emergency as declared by the Commander Fort Greely Garrison, until appropriately released or evacuated by military officials.

1.2.4 Expectation: The Site Manager or designee reports immediately to Emergency Operations Center (EOC) when it is formed and participates until released. Exercises and real-world events may include all response elements covered by the scope of this PWS. Exercises requiring Contractor participation will usually take place within BOS-established working hours.

1.2.5 Expectation: During normal duty hours, the Project Manager and Subject Matter Experts (SMEs) as required report immediately to the EOC when it is formed and participates until released. Exercises and real world events may include all response elements covered by the scope of this PWS. Exercises requiring Contractor participation will usually take place within BOS-established working hours. EOC members attend on-site, Government-furnished training.

1.2.6 Expectation: Commander Fort Greely Garrison, Resource Management Officer (RMO), Contracting Officer Representative (COR), and Contracting Officer (KO) are immediately notified of any costs impact resulting from declared crises and states of emergencies.

1.3 Objective: Contractor travels in support of mission requirements.

1.3.1 Expectation: Contractor travels in support of mission requirements (All labor, travel, and per diem associated with training, seminar, and conference attendance required by the PWS and any determined necessary by the Contractor to meet contract service outcomes are included in the fixed-price line items. Contractor travel requested by the Government in excess of the requirements identified in this PWS will be at the direction of the KO and separately reimbursed.)

1.4 Objective: Fort Greely operations and personnel are protected from threats arising from the unauthorized release of information.

1.4.1 Expectation: All information regarding performance of this PWS is protected to prevent unauthorized disclosure. Information includes photographs, films, maps, public announcements, internet transmissions, or the denial or confirmation of any of the preceding.

1.4.2 Expectation: All requests for information regarding Fort Greely are reported to the Garrison attorney prior to developing a response. All responses are approved by the Commander Fort Greely Garrison prior to release.

1.5 Objective: The Government is informed of all BOS operations at or affecting Fort Greely.

1.5.1 Expectation: The KO is notified of all labor negotiations and agreements.

1.5.2 Expectation: All information and documentation required to be generated or maintained (to include Government-furnished documents) by this contract are in English and available for Government review upon request. All such documentation is generated and maintained in an electronic format. If there is any conflict between this requirement and other requirements in this contract, this requirement takes precedence. When equipment or an item is decommissioned, request disposition instructions for the equipment and system documentation from the COR.

1.5.3 Expectation: Responses are provided to requests for information. These requests are in addition to Contract Data Requirements List (CDRL) submissions and other documentation that is available for review by request. Requests may cover the range of activities under this PWS.

1.5.4 Expectation: Problems affecting functional area mission accomplishment are reported to the COR within 24 hours.

1.5.5 Expectation: Contractor participates in weekly teleconference working group meetings. Management briefings are provided at these meetings covering at a minimum: contract performance, budget, schedule, and contract issues.

1.5.6 Expectation: Contractor participates in weekly key personnel meetings as established by Commander Fort Greely Garrison up to one time per week. These meetings cover near and long term tasks, schedules, operational status, and significant issues.

1.5.7 Expectation: An accurate list of point of contacts (POCs) is provided to the COR and updated within three days as changes occur, to include alternates when first level supervisors are on extended absence.

1.5.8 Expectation: An accurate organizational chart is provided upon request. The organizational chart includes names, telephone numbers, and position title down to the first level supervisor.

1.5.9 Expectation: Continuity plans and Quality Control (QC) continuity binders are maintained. The continuity plan includes the following: planning processes, communication processes between the Army and BOS, the use of risk management in the decision-making process, and how Commanders are provided information on issues requiring their action. QC continuity binders include the following: the continuity plan, documentation describing the decision background and decisions made and agreed to for issues with long-term impacts and ramifications, and BOS organizational charts and brief description of the organizational responsibilities. The QC continuity binders are retained in softcopy; however, this library must be made available to the Government upon request. Continuity plans and QC continuity binders are updated and distributed electronically within ten (10) days of changes. (CDRL A002) 1.6 Objective: Participate in exercises to ensure BOS contingency operations are adequate.

1.6.1 Expectation: Participate in quarterly exercises. Exercises may include all response elements covered by the scope of this PWS. Exercises requiring Contractor participation will usually take place within BOS established working hours.

1.7 Objective: Ensure contract services comply with contract requirements, and Contractor implements a process to continually improve service delivery and efficiency.

1.7.1 Expectation: Contractor implements performance assessment and improvement processes.

1.7.2 Expectation: All performance deficiencies are corrected in a timely manner; the cause of deficiencies is identified, and corrective actions to preclude recurrence are implemented.

1.7.3 Expectation: All processes that affect the quality of the product or services provided under this contract are documented. Management and control procedures are implemented to afford early recognition and prompt resolution of problem areas.

1.7.4 Expectation: Conditions outside the Contractor’s control that affect the Contractor’s ability to meet PWS requirements are documented and the Contractor cooperates with the COR and KO to determine the reasonable impacts. The following subparagraphs identify some, but not all, possible conditions impacting Contractor performance:

1.7.4.1 Acts of God

1.7.4.2 Declared crises, states of emergency, or work stoppages (also see PWS Part I, paragraph 1.2) 1.7.4.3 Storm and other extreme weather conditions

1.7.4.4 Real-world security conditions (also see PWS Part I, paragraph 3.1.2) 1.7.4.5 Lack of or changes to Government-furnished property of services identified in Part III (See also Section I of the contract, FAR 52.245-1 and 52.245-9).

1.8 Objective: Cooperation and participation is provided for internal and external inspections.

1.8.1 Expectation: Cooperate with and participate in internal and external inspections as requested. Summary workload data regarding the dates, purpose, and size of each inspection team is maintained and shall be available upon request.

1.9 Objective: Resources are managed to ensure efficient use of Government funding and to provide customers with insight into financial status.

1.9.1 Expectation: An annual budget projection is provided for Government-furnished supplies, equipment, and services. The budget is a projection for the following fiscal year. After original submittal, the budget is updated twice a year (Sep and Jun) or when requested by the KO. Document and justify requirements, to include impact statements. (CDRL A003) 1.10 Objective: All Contractor operations comply with publication references identified in this PWS.

1.10.1 Expectation: All Contractor operations comply with the current version of the referenced publications except as identified in PWS Appendix 4. If a referenced publication requires compliance with one or more secondary publications, those secondary publications are not directive on the Contractor unless specifically required within this PWS.

1.10.2 Expectation: The COR is notified within 30 days of receipt of revisions, changes, supplements and notifications of rescission if there is any cost impact resulting from such revisions, changes, supplements and rescissions. (The baseline for all directive publications is the current version of the publication as of 15 April 2009.) Fully-supported cost proposals reflecting upward or downward impacts on the price resulting from revisions, changes, supplements and rescissions are submitted to the KO within 45 days of receipt of revisions, changes, supplements and notifications of rescission. If the COR is not notified as indicated above, the Contractor performs in accordance with such revisions, changes, supplements and rescissions at no increase to the contract’s price. Revisions, changes, supplements and rescissions to publications that increase price will not become effective until directed by the KO. In case a specific revision, supplement, change or rescission does not apply to the PWS, a request for a contract change is submitted to the COR.

PART I

DESCRIPTION OF SERVICES

CHAPTER 2 - SAFETY

2.0 Overview: Contractor operations are implemented in a manner which does not expose Government personnel or resources to harm or damage. (It is not the Government’s intent with this PWS chapter or any other contract requirement to make the BOS part of the installation’s safety staff or make the BOS responsible for the entire installation’s safety program.)

2.1 Objective: Non-BOS personnel and resources are not harmed or government property damaged by Contractor operations.

2.1.1 Expectation: Contractor operations do not create an unsafe environment for non-BOS personnel or resources. A safety program is implemented to include procedures to ensure that BOS personnel are not under the influence of drugs and alcohol when performing the operations of this contract.

2.1.2 Expectation: The COR is informed of unsafe conditions that exist in BOS-controlled facilities and operations that could affect non-BOS personnel.

2.2 Objective: Mishaps are reported and causes identified through investigations.

2.2.1 Expectation: The COR is informed of BOS mishaps that involve non-BOS personnel or resources within one hour of the Contractor becoming aware of their occurrence. An investigation is conducted to determine the root cause of the accident. Corrective measures are implemented to prevent recurrence.

2.2.2 Expectation: Contractor cooperates fully with all Government-led mishap investigations.

PART I

DESCRIPTION OF SERVICES

CHAPTER 3 - SECURITY

3.0 Overview: Contractor personnel are security conscious and comply with security requirements. Facilities are secured to prevent unauthorized access.

3.1 Objective: BOS-controlled buildings are secured.

3.1.1 Expectation: Unauthorized access to BOS-controlled facilities and equipment is prevented.

3.1.2 Expectation: Personnel comply with all real-world security conditions. The COR and KO are immediately notified of any cost impact resulting from implementation of security measures. Summary workload data regarding the number and extent that security conditions affect contractor operations is maintained and shall be available upon request.

PART I

DESCRIPTION OF SERVICES

CHAPTER 4 - QUALITY CONTROL PLAN (QCP)

4.0 Overview: Contractor ensures all requirements of the PWS are met throughout the life of the contract and to provide the Government the means to verify performance.

4.1 Objective: The Contractor shall establish and maintain a quality control program. Performance will be assessed through Government inspection.

4.1.1 Expectation: The contractor shall submit an initial QCP for KO acceptance Not Later Than (NLT) 30 Sep 2009. Government acceptance or suggested changes will be provided within 30 calendar days after receipt. Revised QCPs shall be submitted to the KO for acceptance within 15 calendar days of receipt of suggested changes. KO acceptance of proposed changes is required. Update the QCP as required but at a minimum annually (NLT 30 Sep). (CDRL A004)

4.1.2 Expectation: The QCP shall include at a minimum:

4.1.2.1 Describe inspection procedures, responsibilities, frequencies, and verification methods for all PWS facets.

4.1.2.2 Develop metrics for all Performance Requirements Summary (PRS) items and any QCP identified performance deficiencies.

4.1.2.3 Describe implementation of corrective actions to ensure successful performance.

4.1.2.4 Describe implementation of processes that enable continuous performance improvement.

4.1.2.5 Describe key control plan (procedures, oversight, control, and risk mitigation).

4.1.2.6 Describe the method, accountability and control of cash collections.

4.1.3 Expectation: The Contractor shall maintain Government accessible inspection documents in electronic format. This includes corrective or preventive actions and results.

PART I

DESCRIPTION OF SERVICES

CHAPTER 5 - MDA LODGING AND HOUSEKEEPING SERVICES

5.0 Overview: Provide all labor necessary to ensure that the long and short term lodging services are provided to Missile Defense Agency (MDA) personnel, MDA support personnel, official visitors and Distinguished Visitors (DV). Note: Long term lodging is considered to be over 30 days. The Government shall provide office, materials and storage space (See Appendix 6)

5.1 Objective: Provide hotel management for assignment of long and short term lodging, tracking reservations and reports of occupancy. (See Housing and Lodging Procedures in Appendix 4)

5.1.1 Expectation: Provide occupancy reports and rent collection reports to the technical monitor (TM). Receive reservations, make room assignments, and resolve lodging complaints seven (7) days a week beginning at 0630 until 1830. (CDRL A005) 5.1.2 Expectation: Provide an on call person to register and provide keys to late arrivals (approximately 20 times annually). Respond to calls from late arrivals within 30 minutes of the initial call.

5.1.3 Expectation: Collect rent (check and electronic) from occupants. The Government will identify upon assignment those occupants who are charged rent. The Contractor shall maintain records of daily accountings and shall be made available to the Government upon request. (Also see Section H, para H-1) 5.1.4 Expectation: Maintain and repair furnishings. New furnishings are assembled and delivered to the room. Old furnishings are turned into DRMO. The Contractor shall maintain summary workload data regarding furniture repair and maintenance. The Government will provide replacement furniture. Estimated replacement is 20% per year.

5.1.5 Expectation: Provide Furnishings Replacement Report for Government provided furnishings, household durables, non-durable goods and furniture. (CDRL A006)

5.2 Objective: Units shall be cleaned between occupancies and weekly IAW clean and tidy standard. (120 units each, approximately 1140 square feet per unit) (See Appendix 3) 5.2.1 Expectation: Full housekeeping services are provided once a week to include: bed making; cleaning bathrooms; changing towels, bath mats, washcloths; emptying trash containers; replenishing supplies; and dusting and vacuuming. Bed linens are changed between guests and at least once a week for long-term guests. Room custodial standard is clean and tidy.

5.3 Objective: Units shall be cleaned between occupancy IAW clean and tidy standard. Estimated occurrence is five (5) times per year. (50 units each, approximately 1140 square feet per unit) 5.3.1 Expectation: Room custodial standard is clean and tidy.

5.4 Objective: The units listed below shall be cleaned daily and between occupancy IAW clean and tidy standard. Note: Annual occupancy rate for these units is approximately 70%.

5.4.1 Expectation: Room custodial standard is clean and tidy.

5.5 Objective: Provide spotless/show conditions for four DV quarters in Bldg #801 designated as Distinguished Visitor (DV) Quarters. (398 square feet per DV quarter) (See Appendix 3) 5.5.1 Expectation: All interior space is free of dirt, debris, and dust. Glass surfaces are clean and free of smudges. Furniture is free of obvious dust, dirt, and debris. Carpets are clean of dirt and debris. Drinking fountains are free of watermarks and other debris or encrustations. Trash containers are empty and free of dirt, stains, and debris. Plastic liners for trash containers are not torn, worn, or contain residue. Restrooms are clean and disinfected. Dishes are washed. Restroom floors are clean, free of dust, dirt, and debris and sanitized. Partitions and walls are free of obvious dirt and dust. Carpets are shampooed at least once per quarter. Open windows or have air conditioner turned on in the summer prior to arrival of lodger.

5.6 Objective: Provide special contingency services to MDA lodging facilities.

5.6.1 Expectation: Upon notification by the MDA TM or COR, the Contractor shall move and assemble one bed (frame, mattress, bedspring) from the basement to the 2nd floor spare bedroom in the units listed below. Bed shall be made up with linens.

Bldg 875 units A, B, E, F, and G

Bldg 887 units A, B, C, D, E, F, and H

Bldg 864 units A, B, C, D, E, F, G, and H

Bldg 877 units A Bldg 856 units H

Bldg 888 units A, B, C, D, E. F, G, and H

Occurrence one (1) time per contract period of performance.

PART I

DESCRIPTION OF SERVICES

CHAPTER 6 - FIRE ALARM MAINTENANCE SERVICES

6.0 Overview: Provide all tools, materials and labor necessary to ensure that the maintenance and operational readiness of the system are kept in good working order for all fire alarm and fire suppression systems for Fort Greely facilities. Ensure regularly scheduled and unscheduled maintenance and minor repair of systems. The Government will provide office space and office supplies. (See Appendix 6) 6.1 Objective: Maintain and operate Fire Alarm (FA), Hood Suppression (HS), and Sprinkler System (SS) and Foam Suppression Systems (FSS), and Special Hazards Systems (FM200). (CLS 31-39 SSP A) (See Appendix 4) 6.1.1 Expectation: Implement an inspection and maintenance program, (corrective and preventive) and ensure operational readiness of the fire alarm, hood suppression, sprinkler system, foam suppression system, special hazards system, which meet the NFPA 72, NFPA 25 UFC 3-600-02 and manufacturer’s requirements. The inspection and maintenance program shall include all systems located in buildings listed below. Summary workload data on program shall be made available to Government upon request.

1. BLDG 847 (FA,HS,SS)

CHILD DEVELOPMENT CENTER

2. BLDG 653 (FA,HS,SS)

YOUTH SERVICES CENTER

3. BLDG 845 (FA,HS)

CHAPEL

4. BLDG 601 (FA,SS)

PX/COMMISSARY/ POST OFFICE/ WAREHOUSE

5. BLDG 702 (FA)

BILLETING

6. BLDG 661 (FA,HS)

BISTRO/CLINIC/ 49TH MDB/ DORMITORIES

7. BLDG 662 (FA,HS)

DORMITORIES/ 49TH MDB BARRACKS

8. BLDG 801 (FA)

BILLETING

9. BLDG 503 (FA)

GYM

10. BLDG 650 (FA,SS)

PLAY GROUND/THEATER/WOODSHOP

11. BLDG 501 (FA,FM200) GARRISON CMDR BLDG

12. BLDG 663 (FA)

MDA/CONTRACTOR/DES OFFICES

13. BLDG 655 (FA)

GABRIEL AUDITORIUM

14. BLDG 637 (FA,SS)

HAZARDOUS ACCUMULATION POINT

15. BLDG 100 (FA,FSS,HS) HANGAR

16. BLDG 612 (FA)

CRTC HQ/SHOP

17. BLDG 615 (FA)

MAINTENANCE SHOP

18. BLDG 608 (FA)

CRTC SHOP

19. BLDG 671 (FA,SS,FM200) DOIM BLDG

20. BLDG 617/618 (FA)

POL POINT

21. BLDG 660 (FA)

DISPATCH

22. BLDG 609 (FA)

49TH MDB HQ

23. BLDG 626 ( FA)

AUTO CRAFT SHOP

24. BLDG 627 (FA)

OUTDOOR REC CENTER

25. BLDG 634 (FA)

49TH MDB OFFICE

26. BLDG 635 (FA)

49TH MDB MP

27. BLDG 658 (FA)

CONTRACTOR WAREHOUSE

28. BLDG 675 (FA,SS)

CONTRACTOR WAREHOUSE

29. BLDG 656 (FA,SS)

ADMINISTRATIVE OFFICES

30. BLDG 556 (FA)

VISITOR CENTER

31. BLDG 557 (FA)

VEHICLE CHECK POINT

32. BLDG 103 (FA)

TRANSPORTATION MOTOR POOL OFFICE

33. BLDG 102 (FA)

GENERATOR BLDG

34. BLDG 603 (FA)

CARPENTRY SHOP

35. BLDG 604 (FA)

PLUMBING SHOP

36. BLDG 652 (FA)

CONFERENCE ROOM

37. BLDG 628 (FA)

WAREHOUSE

38. BLDG 605 (FA)

CRTC MAINTENANCE

39. BLDG 649 (FA)

SKEET RANGE

40. BLDG 115 (FA)

WARM STORAGE FACILITY

6.1.2 Expectation: Personnel must meet qualifications IAW NFPA 72, Chapter 10, Section 2.2.5; NFPA 25 and UFC 3-600-02. (See Appendix 4) 6.1.3 Expectation: FGA central dispatch shall be immediately notified telephonically (907-873-FIRE) of any system deficiency where the system will be down for more than four (4) hours IAW NFPA 72 and NFPA 13.

6.1.4 Expectation: Provide the TM with written technical analysis and cost on jobs identified as other than routine maintenance and repair.

6.1.5 Expectation: All the above stated fire alarm detection and suppression systems are maintained and repaired IAW NFPA 72, NFPA 25 and UFC 3-600-02 requirements and manufacturer’s recommendations. Operational availability of detection and suppression systems is maintained at 99.99% monthly availability. Operational readiness reports shall be made available upon request by the Government.

6.1.6 Expectation: Technicians will be required to respond within two (2) hours for after- duty-hour emergencies not to exceed twelve times annually.

6.1.7 Expectation: Coordinate all alarm system maintenance, repair and test activities with the DPW facility manager, Fire Department and Security Forces.

6.2 Objective: Test each alarm system listed in PWS paragraph 6.1.1. (CLS 31-39 SSP A)

6.2.1 Expectation: Each alarm system is tested IAW NFPA 72 to ensure proper operation. Test results will be made available upon Government request. Electronic format preferred.

6.3 Objective: Respond to false and nuisance alarms. (CLS 31-39 SSP B)

6.3.1 Expectation: Respond to false and nuisance alarm requests during normal duty hours as requested by the DPW, Fire Department or Security Forces within 30 minutes. Summary workload data regarding the dates and times of requested support is maintained and shall be made available upon request by the Government.

PART I

DESCRIPTION OF SERVICES

CHAPTER 7 - CUSTODIAL SERVICES

7.0 Overview: Provide all labor necessary to ensure that the custodial services are performed at the location specified in a manner that will maintain safe facilities, present a clean, neat and professional appearance. All work performed by the Contractor shall be performed IAW all applicable laws, regulations, DoD standards, Army Regulation 608-10, and clean and tidy standards. The Government will provide office space, tools and supplies. (CLS 57 SSP A) (See Appendix 3) (See Appendix 4) (See Appendix 6) 7.1 Objective: The Contractor shall provide custodial services for Garrison facilities IAW frequency schedule. (CLS 57 SSP A) (See Appendix 4) 7.1.1 Expectation: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash containers, any and all easily moved item) shall be tilted or moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

7.1.2 Expectation: Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean) and with cleaning solutions, if applicable, for the specific floor type. Floor surfaces, including grout and any transition, separations or joints in the materials, shall be maintained to have a uniform, clean appearance absent of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Protective coverings, baseboards, corners, and wall/floor edges shall also be clean. (See Appendix 3)

7.1.3 Expectation: Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the Facility Manager.

7.1.4 Expectation: Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches high from stair tread level, to provide or maintain a clean, uniform appearance.

7.1.5 Expectation: Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

7.1.6 Expectation: Trash Collection/Removal/Recycling. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets, shredders and other trash containers. Any trash boxes or debris stacked near the waste receptacles shall be removed. The Contractor is responsible for replacement of plastic trash bags/can liners IAW the Fort Greely Recycling Plan incorporated in Chapter One Solid Waste Disposal procedure. (See Appendix 4)

7.2 Objective: Restrooms/Locker Rooms and Related Cleaning Services. (CLS 57 SSP A)

7.2.1 Expectation: All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, plumbing fixtures, drinking fountains, saunas, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents shall be clean. Walls and grout shall be free of all film, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

7.2.2 Expectation: All floor surfaces shall be maintained IAW PWS paragraph 7.1.2.

7.2.3 Expectation: Ensure restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, air freshener, and hand soap. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

7.2.4 Expectation: Ensure all trash containers in restrooms and locker rooms are emptied, trash disposed, and containers returned to their original locations. Trash containers shall be left clean, free of foreign matter and free of odors. The Contractor shall replace any obviously soiled, worn or torn plastic trash container liners. The Contractor is responsible for replacement of plastic trash bags/container liners IAW the Fort Greely Recycling Plan incorporated in Chapter One Solid Waste Disposal procedure. (See Appendix 4) 7.3 Objective: Floor and carpet deep cleaning. (CLS 57 SSP B) 7.3.1 Expectation: Upon request by the TM, the floors and carpets shall be deep cleaned in order to remove embedded soil. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the floored and carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash containers, chairs, and other similar items. Movable items shall be returned to their original location after the area has dried. (NTE 35,000 square feet per performance period).

7.4 Objective: General Procedures. (CLS 57 SSP A)

7.4.1 Expectation: The Contractor shall coordinate with the Government in establishing a Self Service Supply Center (SSSC) to provide the following:

-Plastic Trash Container Liners/Bags: Suitable and sized for the type of trash containers -Toilet Tissue: Two-ply -Paper Towels: Bi-Fold, Tri-Fold, Dispenser type -Hand Soap: Liquid anti-bacterial soap for installed dispensers and/or hand size push/pump when installed dispensers are non-operational

-Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials

-Air freshener.

7.4.2 Expectation: General Housekeeping:

-Turn off unnecessary lights, conserve energy

-Report fire hazards, conditions, and items in need of repair to the Government

-Turn in lost and found articles to the Government

-Challenge personnel without proper identification

-Report suspicious persons or activity

-Security -- Facilities/areas locked/secured upon ingress or egress shall remain secure after ingress or egress. Never leave a facility/area unsecured and/or with the potential of being compromised -Display caution/warning signs in work areas when necessary.

7.5 Objective: The Contractor shall provide on call health related clean-up services

(CLS 57 SSP A)

7.5.1 Expectation: The Contractor shall respond to ad hoc spills and accidents NTE six (6) times annually.

7.6 Objective: Cleaning Services for Child Development Center (CDC) and Youth Services (YS) Facility – Specific requirements pertaining to the CDC and YS are found in AR 608-10, paragraph 5.37. (CLS 57 SSP A) 7.6.1 Expectation: Caliber of the cleaning service will be specified as hospital–grade quality. (See Appendix 3) 7.6.2 Expectation: All custodial equipment, supplies, materials will be approved by the health consultant or safety officer. This equipment will comply with all federal specifications and fire regulations.

7.6.3 Expectation: All custodial and housekeeping services will be performed according to the following specifications:

-Child routines will not be disturbed by custodial activities. The majority of daily services cleaning will take place when CDC is not in operation and children are not present -Hallways, stairways, entrances, and doorways will not be obstructed by any cleaning or maintenance operations or storage of equipment and materials -All furniture, equipment and materials will be replaced in their original positions upon completion of the cleaning or maintenance tasks

-Custodial supplies and equipment will be properly stored in locked cabinets or closets away from child activity rooms/modules.

7.6.4 Expectation: The following services will be provided daily:

-Sweeping entryways, rugs, stairs, landings, floors

-Vacuuming all carpeted surfaces -Mopping floors, stairs, entrance ways, and landings -Scrubbing with approved disinfectant highchairs, cribs, playpens, child activity tables and chairs, toilet bowls, urinals, sinks, washbasins, kitchen equipment and appliances, food service areas, drinking fountains, and waste containers -Dusting furniture, equipment, and surfaces within the reach of the children -Wiping mirrors, metal door plates, bathroom and kitchen fixtures, and all metal fittings -Cleaning showcases, entrance doors, activity space/module door frames and switches, paper towel dispensers, and any other surfaces as required.

7.6.5 Expectation: The following services will be provided weekly:

- Scrubbing walls, woodwork, and partitions in child activity spaces/modules -Dusting ledges, window sills, walls, woodwork, handrails, light fixtures, ducts, air–conditioning, heating units, and other surfaces where dust may collect.

7.6.6 Expectation: The following services will be provided as needed, but at least semi–annually:

-Cleaning of window coverings -Washing all windows (inside and outside) -Waxing and buffing floors -Cleaning upholstered furniture, carpeting, and outer miscellaneous furniture and surfaces.

7.6.7 Expectation: Perform cleaning services for the CDC (between 1830 and 0500, Monday through Friday). Cleaning for the YSF (between 1900 and 0600, Monday through Thursday), Friday (2200 – 0600), Saturday (2100 – 0630).

7.6.8 Expectation: Personnel cleaning the CDC and YSF are subject to Army Regulation 608-10. (See Appendix 4) 7.6.9 Expectation: Personnel must meet qualifications IAW AFPD 34-2, Community Programs; DoDI 6060.2, Child Development Program; DoDI 1402.5, Criminal HistoryBackground Checks; the Military Child Care Act of 1989/1996; and the Crime Control Act of 1990.

7.7 Objective: Perform cleaning services for the Aid Station. (CLS 57 SSP A)

7.7.1 Expectation: Aid Station – The Contractor shall accomplish the following aid station cleaning during the duty day (Monday, Wednesday, Friday except holidays): (1) Disinfect the work surfaces, counter tops in examination rooms and individual rooms and medicine/supply shelves with a sterile cleaner (do not use bleach), (2) Sweep/damp mop exam room, treatment rooms IAW PWS paragraph 7.1.2, (3) Clean restrooms IAW PWS paragraph 7.2.1, (4) vacuum carpeted areas IAW PWS paragraph 7.1.3. The Contractor is not responsible for the disposal of any bio-hazards/medical waste. (Square footage 2,620) 7.8 Objective: The Contractor shall provide custodial services for OSG-AK facilities IAW frequency schedule. (CLS 57 SSP A) (See Appendix 4) 7.8.1 Expectation: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash containers, any and all easily moved item) shall be tilted or moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

7.8.2 Expectation: Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean) and with cleaning solutions if applicable, for the specific floor type. Floor surfaces, including grout and any transition, separations or joints in the materials, shall be maintained to have a uniform, clean appearance absent of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Protective coverings, baseboards, corners, and wall/floor edges shall also be clean. (See Appendix 3) 7.8.3 Expectation: Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the Facility Manager.

7.8.4 Expectation: Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

7.8.5 Expectation: Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service.

7.8.6 Expectation: Trash Collection/Removal/Recycling. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets, shredders and other trash containers. Any trash boxes or debris stacked near the waste receptacles shall be removed. The Contractor is responsible for replacement of plastic trash bags/can liners IAW the Fort Greely Recycling Plan incorporated in Chapter One Solid Waste Disposal procedure. (See Appendix 4)

7.9 Objective: Restrooms/Locker Rooms and Related Cleaning Services: (CLS 57 SSP A)

7.9.1 Expectation: All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, plumbing fixtures, drinking fountains, saunas, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents shall be clean. Walls and grout shall be free of all film, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

7.9.2 Expectation: All floor surfaces shall be maintained IAW PWS paragraph 7.1.2.

7.9.3 Expectation: Ensure restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, air freshener, and hand soap. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

7.9.4 Expectation: Ensure all trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. Trash containers shall be left clean, free of foreign matter and free of odors. The Contractor shall replace any obviously soiled, worn or torn plastic trash container liners. The Contractor is responsible for replacement of plastic trash bags/can liners IAW the Fort Greely Recycling Plan incorporated in Chapter One Solid Waste Disposal procedure. (See Appendix 4) 7.10 Objective: Floor and carpet deep cleaning. (CLS 57 SSP B) 7.10.1 Expectation: Upon request by the TM, the floors and carpets shall be deep cleaned in order to remove embedded soil. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the floored and carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash containers, chairs, and other similar items. Movable items shall be returned to their original location after the area has dried. (NTE 35,000 square feet per performance period)

7.11 Objective: General Procedures. (CLS 57 SSP A)

7.11.1 Expectation: The Contractor shall coordinate with the Government in establishing a Self Service Supply Center (SSSC) to provide the following:

-Plastic Trash container Liners/Bags: Suitable and sized for the type of trash container -Toilet Tissue: Two-ply -Paper Towels: Bi-Fold, Tri-Fold, Dispenser type -Hand Soap: Liquid anti-bacterial soap for installed dispensers, and/or hand size push/pump when installed dispensers are non-operational

-Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials

-Air freshener.

7.11.2

Expectation: General Housekeeping:

-Turn off unnecessary lights, conserve energy

-Report fire hazards, conditions, and items in need of repair to the Government

-Turn in lost and found articles to the Government

-Challenge personnel without proper identification

-Report suspicious persons or activity

-Security -- Facilities/areas locked/secured upon ingress or egress shall remain secure after ingress or egress. Never leave a facility/area unsecured and/or with the potential of being compromised -Display caution/warning signs in work areas when necessary.

7.12 Objective: The Contractor shall provide custodial services for Allen Army Airfield (AAAF) facilities IAW frequency schedule. (CLS 57 SSP A) (See Appendix 4) 7.12.1 Expectation: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash containers, any and all easily moved item) shall be tilted or moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

7.12.2 Expectation: Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean) and with cleaning solutions if applicable, for the specific floor type. Floor surfaces, including grout and any transition, separations or joints in the materials, shall be maintained to have a uniform, clean appearance absent of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Protective coverings, baseboards, corners, and wall/floor edges shall also be clean. (See Appendix 3) 7.12.3 Expectation: Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the Facility Manager.

7.12.4 Expectation: Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime.