Atch 6_Past Performance Questionnaire.doc

Attachment 6 Past Performance Questionnaire

ROUTINE

Please mark the appropriate box which corresponds to the assessment of the performance element with an X.

1. QUALITY OF SERVICE

1a Rate the contractor’s overall contract management

1b Rate the contractor’s overall quality control and quality assurance program

1c Creative improvements in work flow and processes

1d Conformance with technical requirements (technical performance)

1e Compliance with labor laws/standards

1f Rate the contractor’s safety awareness/performance

1g Compliance with environmental standards

1h Overall compliance with contract terms and conditions

1i Accuracy & completeness of submitted reports/documentation

1j Rate the internal quality control methods used to meet or exceed base operations requirements

2. SCHEDULE

2a Timely submission of reports/documents

2b Adherence to contract performance schedule

2c Responsiveness to change orders

2d Responsiveness to short suspenses

3. BUSINESS RELATIONS

3a Subcontract management

3b Interface with Government staff

3c Effectiveness of identifying user requirements

3d Extent maintenance and problem reporting/tracking documentation produced was satisfactory to customer

3e Application of total quality management concept and process improvements

4. MANAGEMENT OF PERSONNEL AND MATERIALS

4a Rate the contractor’s ability to handle staff integrity issues

4b Ability to hire and retain a stable workforce

4c Rate level of the contractor’s employees in terms of knowledge and experience

5. COST CONTROL

5a Rate the contractor’s cost control

5b Rate performance in providing accurate proposals (timely, reliable, and realistic) for both awards and modifications

6. CUSTOMER SATISFACTION

6a Rate contractor’s ability to solve contract performance problems without guidance from the organization

6b User Expectations/Requirement were met

6c Rate contractor’s professionalism and courtesy with organization staff

6d How well did the contractor identify and mitigate risks?

7. TRANSITION

7a Rate contractor’s ability in performing a non-disruptive transition of operations

7b Rate accomplishment of timely milestones of phase-in plan

7c Rate the contractor’s performance standard at time of contract start. Was the goal 100% capability at contract start date met?

8. OVERALL RATING

8a How would you rate the contractor’s overall performance?

NO

MAYBE

Reason:

What do you think was the contractor’s greatest strengths?

What do you think was the contractor’s greatest weakness?

Remarks if exceptional performance has occurred (provide actual data supporting this observation)

Remarks if marginal and/or unsatisfactory performance has occurred (provide actual data supporting this observation)

Did the contractor request contract relief/modifications? If so, why? What was the impact (i.e. cost, schedule performance)?

EVALUATED BY:

SIGNATURE

DATE

The completed questionnaire is SOURCE SELECTION INFORMATION and should be handled accordingly.