Technical_Exhibit_4D_-_Virtual_Center_Historical_Workload_FY17-18.pdf
PDF 94 KB Posted
- Attached to
- Provide Soldier For Life Transition Assistance Program Services for U. S. Army Federal contract opportunity
- Solicitation number
- W9124D20R0016
About this file
This document provides information on an upcoming federal contract opportunity to provide Soldier For Life Transition Assistance Program services for the U.S. Army. The contract will have a two-month phase-in period, a 10-month base period, and four 12-month option periods, for a potential total performance period of six years. Services will include operation of transition assistance locations, counseling, transition planning, career skills support, employment assistance, and event support across the continental U.S., Korea, Kuwait, Germany and Italy. The contract is anticipated as firm-fixed-price with cost-reimbursable elements for travel and other direct costs. The solicitation is expected to be released on or around November 19th, 2019 with a 30-40 day response time. The acquisition will be a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses and conducted using a tradeoff best-value approach. The Department of the Army Mission and Installation Contracting Command at Fort Sam Houston will serve as the contracting agency.
Technical Exhibit 4D - Virtual Center Historical Workload FY17-18
View the file
Other files for this federal contract opportunity
Show all 30
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Month Total In Bound Calls
Calls Abandoned
% Dropped Calls
Virtual Requests
Virtual Visits
Oct‐16 3,766 501 13% 1,163 1,428 Nov‐16 4,346 700 16% 537 1,623 Dec‐16 3,512 223 6% 288 1,461 Jan‐17 5,255 539 10% 721 1,584 Feb‐17 5,615 789 14% 1,024 1,294 Mar‐17 3,550 134 4% 938 1,854 Apr‐17 3,931 191 5% 700 1,540 May‐17 4,650 270 6% 886 1,215 Jun‐17 4,357 221 5% 911 1,310 Jul‐17 3,099 226 7% 1,013 1,369 Aug‐17 5,368 493 9% 997 1,341 Sep‐17 4,342 236 5% 670 1,093
FYTD 2017 51,791 4,523 9% 9,848 17,112
Technical Exhibit 4D
SFL‐TAP Virtual Center FY 2017
Month Total In Bound Calls
Calls Abandoned
% Dropped Calls
Virtual Requests
Virtual Visits
Oct‐17 5,501 606 11% 843 1,142 Nov‐17 NO DATA NO DATA % 633 1,153 Dec‐17 2,767 119 4% 527 990 Jan‐18 4,158 424 10% 935 1,507 Feb‐18 % Mar‐18 % Apr‐18 % May‐18 % Jun‐18 % Jul‐18 % Aug‐18 % Sep‐18 %
FYTD 2018 12,426 1,149 9% 2,938 4,792
Technical Exhibit 4D
SFL‐TAP Virtual Center FY 2018
File details come from the government source that posted it. Updated .