Auto_Doors_-_Performance_Work_Statement_April_2016.pdf

PERFORMANCE WORK STATEMENT

FOR

AUTOMATIC DOOR MAINTENANCE & REPAIR SERVICES

AT

JOINT BASE LEWIS-MCCHORD (JBLM), WASHINGTON

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Automatic Door Maintenance and Repair Services.

The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services necessary to perform Automatic Door Maintenance and Repair Services as defined in this Performance Work Statement (PWS), except for those items specified as Government-furnished property and services. The Contractor shall perform these services in accordance with the most current commercial industry standards, codes and regulations, NFPA and American National Standard for Power Operated Doors, ANSI/BHMA A156.10.

1.2. Background. The purpose of this contract is to perform maintenance and repair services for automatic doors at various facilities throughout Joint Base Lewis-McChord. Performance of these maintenance and repair services requires specialized technical skills currently provided through contract.

1.3. Objectives. At a minimum, the objective is to keep all automatic doors in good working condition at all times.

1.4. Scope. Contractor shall plan, program, administer, manage, and execute all work necessary to provide the specified services in this PWS. The Contractor shall provide all personnel, management, tools, supplies, equipment, transportation, and labor necessary to perform automatic door maintenance and repair services (electric walk-through doors) as defined in this PWS. All services shall be in accordance with the most current American National Standard for Power Operated Doors, ANSI/BHMA A156.10. The Contractor shall comply with all applicable Department of Defense, Army, Air Force, federal, state, and local laws, regulations, codes, technical manuals, and acceptable commercial industry practices in the delivery of required services.

1.5. Period of Performance. The period of performance shall be for one (1) Base Period of 12 months and four (4) 12-month option periods. The Period of Performance reads as follows:

Base Period: 1 August 2016–31 March 2017 1st Option Period: 1 April 2017–31 March 2018 2nd Option Period: 1 April 2018–31 March 2019 3rd Option Period: 1 April 2019–31 March 2020 4th Option Period: 1 April 2020–31 March 2021

1.6. General Information.

1.6.1. Federal Observed Holidays. The Contractor shall not perform work during observed holidays.

New Year’s Day (January) Labor Day (September) Martin Luther King Jr.’s Day (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Independence Day (July) Christmas Day (December)

1.6.2. Hours of Operation. The Contractor is responsible for conducting business, between the hours of 7:00 AM – 4:00 PM, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. \

1.6.3. Place of Performance. Under this contract, the work will be performed at Joint Base Lewis-McChord (JBLM), Washington. This contract defines JBLM as JBLM-Main, JBLM-North, JBLM-McChord Field and other unspecified areas of responsibility. JBLM is a United States military installation located in Pierce and Thurston counties, Washington.

1.6.4. Quality Control Program (QCP). The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The QCP must be forwarded to and accepted by the Contracting Officer’s Representative (COR). The Contractor’s QCP is a means by which the Contractor assures that the work complies with the requirements of the contract. The QCP shall be delivered no later than thirty (30) calendar days after the contract award date of the base period. When changes are made, an electronic copy of a comprehensive written QCP shall be submitted to the KO and COR within five (5) working days before the effective date of the change. The QCP shall include, but is not limited to the following:

1.6.4.1. An inspection system tailored to the requirement(s) of this contract. The Contractor shall develop and use a checklist for regularly scheduled and unscheduled inspections.

1.6.4.2. Identification of all personnel who will perform inspections by name, title, and type of inspection each is authorized to perform.

1.6.4.3. A system to ensure Contractor personnel implement procedures to identify and prevent recurrence of deficiencies.

1.6.4.4. A system of documenting inspections conducted by Contractor personnel including corrective actions taken.

Inspection documents shall be made available to the Government during the term of the contract. A copy of the inspection report shall be made available to the COR as part of the monthly report.

1.6.5. Quality Assurance. The Contractor shall comply with the Government’s quality assurance program as defined in the Quality Assurance Surveillance Plan (QASP). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s) (AQL). Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PWS. If a performance standard was not met or a contract performance was not accomplished, the COR will initiate and provide the Contractor a non-conformance report. The Contractor will be given a time line after notification to correct the deficiency in accordance with requirements of the contract. Deficiencies that cannot be corrected within the identified time line will be reported to the KO.

1.6.6. Security Requirements. The Contractor shall comply with JBLM security regulations: JBLM Regulation 210- 1, Fort Lewis Post Regulations, Chapter 7, section XVII; JBLM Regulation 190-16, Access to and Conduct While upon the Fort Lewis Military Reservation; and JBLM Regulation 190-5, Installation Traffic Code. Contractor employees shall display either Contractor-provided identification badges or the identification badges issued under the RAPIDGate Program. If the Contractor does not participate in the RAPIDGate program, it shall submit the proposed design for its employee identification badge to the COR no later than 14 calendar days before the contract start date for approval. The Contractor-provided identification badge shall be made of nonmetallic material, easily readable and include the employee's name, the Contractor's name, and a recent color photograph of the employee. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits through JBLM. Procedures for commercial vehicle access to JBLM are subject to change without prior notice.

1.6.7. Post Award Conference/Periodic Progress Meetings. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and COR will meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the

Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues.

1.6.8. Contracting Officer’s Representative (COR). The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies;

coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the Contractor states the responsibilities and limitations of authority of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.9. Key Personnel. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and the alternate, if applicable, who shall act for the Contractor shall be designated in writing to the KO and COR. The contract manager and alternate shall have full authority to act for the Contractor on all matters relating to daily operation of this contract. The contract manager and alternate shall be available via telephone between 7:00 a.m. to 4:00 p.m., Monday through Friday except Federal holidays and when the Government facility is closed for administrative reasons. The contract manager and alternate shall respond to an on-site request, physically, within two (2) hours of notification. Any changes to the contract manager and alternate shall be reported in writing to the KO and COR within five (5) calendar days after the changes occur.

1.6.10. Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. This shall be accomplished by wearing of distinctive clothing bearing the name of the company or by possessing the appropriate badges containing the company’s name and employee picture.

1.6.11. Contractor Personnel Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.07-R, “Joint Ethics Regulation,” Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be directed to acceptance of gifts/ gratuities, and non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S.C. 2101-2107 relative to release of acquisition related information or actions or discussions which may prejudice future competitions.

The Contractor shall ensure no Contractor employees conduct political related activities or events on the JBLM facilities.

1.6.12. Antiterrorism (AT) and Operations Security (OPSEC)

1.6.12.1. AT Level I training. All Contractor employees, to include subContractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date and within 14 calendar days of new employees commencing performance. The Contractor shall submit certificates of completion for each affected Contractor employee and subContractor employee to the COR within 7 calendar days after completion of training by all employees and subContractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.6.12.2. Access and General Protection/Security Policy and Procedures. Contractor and all associated sub- Contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and local policy. Additionally, Executive Order 13465, 8 September 2008, mandates that all Federal Contractors and SubContractors are required to use E-Verify for all employees working directly on any federal contract to determine eligibility to legally work in the United States. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. The Contractor shall comply with Joint Base Lewis-McChord, Washington, security regulations: JBLM Regulation 210 1, Fort Lewis Post Regulations, Chapter 7, section XVII; JBLM Regulation 190-16, Access to and Conduct While upon the Fort Lewis Military Reservation; and JBLM Regulation 190-5, Installation Traffic Code. Contractor employees shall display either Contractor provided identification badges or the identification badges issued under the RAPIDGate Program. If the Contractor does not participate in the RAPIDGate program, it shall submit its proposed design for its employee identification badge to the COR at least 10 workdays prior to the performance start date for approval. The Contractor-provided identification badge shall be made of nonmetallic material, easily readable and include the employee's name, the Contractor's name, and a recent color photograph of the employee. Anticipate delays in getting commercial vehicles on post and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits through JBLM. Procedures for commercial vehicle access to JBLM are subject to change without prior notice. Specific requirements for identification badges issued under the RAPIDGate Program are Appendix B, Local Instructions, paragraph 4.13, Identification of Contractor's Employees RAPIDGate Program. Contractor personnel shall wear the identification badge at all times when performing work under this contract at a Government site, including while attending Government meetings that may take place outside the Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the identification badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.12.3. iWATCH Training. iWatch is simply a common awareness program much like Community Watch.

Contractor employees with an area of performance within an Army controlled installation, facility or area shall view the iWatch video and review information at the website: https://www.bliss.army.mil/iWATCH/. This training informs employees of the types of behavior to watch for and instructs employees to report suspicious activity to JBLM law enforcement or 911. This training shall be completed within 14 calendar days of contract award and within 14 calendar days of new employees commencing performance. The Contractor shall furnish a list of affected Contractor and subContractor employees (names and signatures) that have completed the training within seven (7) calendar days after completion of training.

1.6.13. Emergency Services. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor shall notify the COR one (1) day following any accident that require medical treatment. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.6.14. Asbestos Materials. The performance of the work as described in this PWS may include the contact or disturbance of asbestos (as fire door core insulation or other materials) or lead paint (as door skin or framework/trim paints). Contractor shall train their workers for potential contact or limited disturbance of these regulated materials as required by applicable regulations (29 CFR 1926.1101 (k) and WAC 296-62-07721(Asbestos); Puget Sound Clean Air Agency Regulation III Article 4.02(b) (Asbestos); 29 CFR 1926.62 and WAC 296-62-07521 (Lead in Construction)) and/or to approach the performance of work that potentially disturbs these materials that is out-of-scope, as required by other sections of this PWS. Select asbestos and lead paint surveys for buildings listed in this PWS may be available at Building 2012, floor 3, room 308 or through POC’s Mike Roberts (253-966-1775) or Kelly Rosacrans (253-966-1776).

1.6.15. Hazardous Materials. For any hazardous materials, the Contractor shall submit an initial list of hazardous materials to be used (including unit of measure and Safety Data Sheet for each product). A copy of these documents must be submitted to the Joint Base Lewis-McChord (JBLM) Pollution Prevention Program (usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil) prior to commencement. These items must be reviewed by

Pollution Prevention and authorized for use if they are not already on the JBLM installation Authorized Use List. The Contractor shall not use any hazardous materials not authorized by Pollution Prevention.

For any in-use hazardous materials, the Contractor shall submit a hazardous material inventory on HJB Form 953 noting the hazardous materials used, the units of measure, quantities used, storage locations, and other information indicated on the form. This inventory shall be submitted at the end of the project. [If the project goes into a new calendar year, the Contractor shall also submit a copy of this inventory (accounting for all hazardous materials) by 15 January.] For any hazardous materials stored on JBLM, this inventory shall be submitted by the 15th day following the calendar year quarter in which the hazardous materials were used or stored. All HJB 953 inventories shall be submitted electronically and addressed to the Contracting Officer or the COR with usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil included in the carbon copy (“cc”) line of the email. Questions regarding the form may be directed to the JBLM Pollution Prevention Program (966-6469).

1.6.16. Sustainable Acquisition. In order to comply with federally mandated sustainable acquisition requirements and Department of Defense (DOD) and Department of the Army (DA) Green Procurement Program (GPP) policies, Joint Base Lewis-McChord (JBLM) requires the purchase, supply, and use of environmentally preferable products and services. Program elements include: recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, and environmentally preferable products. These elements are described on the Office of Federal Procurement Policy website http://www.whitehouse.gov/omb/procurement_index_green/) and http://sftool.gov/GreenProcurement. Additionally, the JBLM Guide to Sustainable Acquisition for Construction is available in the “Reference Manuals” section of the JBLM Design Standards webpage (http://www.lewis-mcchord.army.mil/designstandards/index1.htm). The Contractor shall comply with all applicable Federal, DOD, Army, and JBLM sustainable acquisition laws and policies.

If compliant products are unavailable or determined to be impracticable based on cost or performance, the Contractor shall contact the Contracting Officer or the COR for further guidance. Additional information is available from the JBLM Sustainable Acquisition Program at (253) 966-6466 or usarmy.jblm.imcom.list.dpw-green-procurement@mail.mil.

1.6.17. Environmental Management System (EMS). The JBLM EMS conforms to the criteria defined in the international standard, ISO 14001:2004 Environmental Management Systems – Requirements with guidance for use.

In accordance with EMS procedures, the Contractor shall be familiar with the JBLM environmental policy and shall ensure that this information is considered and incorporated into this project. The installation policy can be found at http://www.lewis- mcchord.army.mil/publicworks/sustainability/EMS/environ_policy.aspx (click on JBLM Policy).

Additional information regarding the JBLM EMS is available from the installation EMS Coordinator (253-966-6470).

An environmental awareness training resource is available to the Contractor at http://www.lewis-mcchord.army.mil/publicworks/sustainability/EMS/EnvTraining.aspx.

1.6.18. Environmental Coordination. The Contractor shall comply with all Joint Base Lewis-McChord (JBLM) environmental requirements, including the most current installation Regulation 200-1 (Environmental Protection and Enhancement). Regulation 200-1 is available in the “Reference Manuals” section at the JBLM Design Standards website (http://www.lewis- mcchord.army.mil/designstandards/index1.htm).

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

2.1.2. Contractor-Acquired Property. Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

2.1.3. Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports. Electronic delivery is permitted if agreed and written in the contract.

2.1.6 Part. A piece or segment of something such as an object, which combined with other pieces makes up the whole.

A component that can be separated from or attached to a system.

2.1.7. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.8. Government-Furnished Property. Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.9. Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.10. Material. Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.11. Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non- personal service contracts are authorized by the Government in accordance with FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.12. Property. All tangible property, both real and personal.

2.1.13. Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

2.1.14. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.15. Quality Assurance Surveillance Plan. An organized document written by the Government specifying the surveillance methodology used for surveillance of Contractor performance.

2.1.16. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17. SubContractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subContractor.

2.1.18. Wide Area Work Flow (WAWF). A secure web based system for electronic invoicing, receipt, and acceptance.

WAWF allows Government vendors to submit and track invoices and receipt/acceptance documents over the web and allows Government personnel to process those invoices in a real-time, paperless environment.

2.1.19. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.20. Work Week. Monday through Friday, unless specified otherwise.

2.2. Acronyms:

AAADM American Association of Automatic Door Manufacturers ANSI American National Standards Institute AQL Acceptable Quality Level AR Army Regulation BHMA Builders Hardware Manufacturers Association COR Contracting Officer’s Representative FAR Federal Acquisition Regulation GFP Government-Furnished Property KO Contracting Officer LOTO Lockout-Tagout POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program TE Technical Exhibit WAWF Wide Area Work Flow

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Utilities. The Government will not provide utilities other than what is available in the facility for Contractor’s use. Government utilities will be used only in the performance of tasks outlined in this PWS. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities. The Contractor shall not change or modify any utility system or component without prior COR review and written approval. The Contractor shall reimburse the Government for lost, damaged, or misappropriated property for which Contractor personnel are responsible.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Vehicles. The Contractor vehicles shall be maintained in good operating order and meet all Federal, State, local, and JBLM requirements. This includes but is not limited to compliance with environmental laws, weight restrictions, and safety requirements. The Contractor shall not perform vehicle maintenance or repair on Government property unless classified as an emergency or as approved by the COR.

4.3. Permits, Taxes, and Licenses. The Contractor shall, at their own expense, obtain all necessary permits, pay licenses/taxes applicable to the business carried on under this contract.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Full Service Maintenance and Repair. The Contractor shall provide full service maintenance and repair, including all parts, materials and labor, for automatic doors on JBLM, WA. A list of doors covered by this contract can be found in Technical Exhibit 3, List of Doors. The contractor shall take total service responsibility for the equipment identified in the contract. Except those services covered in PWS paragraphs 5.2. through 5.2.4. Doors may be added to or deleted from this contact at any time, at Government’s discretion. All repair work shall be in accordance with current standard commercial practices using new parts specified by the manufacturer or similar items of equal or better quality.

The Contractor shall provide an AAADM certified technician and inspector trained to maintain, repair and inspect automatic door systems for compliance with the most current version of the American National Standard for Power Operated Doors, ANSI/BHMA A156.10. The Contractor shall not disrupt facility operation when conducting maintenance and repair. The Contractor shall notify the COR no later than five (5) work days before monthly work begins when there is a change in the schedule.

5.1.1. Periodic Maintenance. The Contractor shall perform periodic maintenance in compliance with the latest codes in industry and safety standards and the AAADM guidelines unless otherwise specified in this PWS. Periodic maintenance and repairs shall cover all components of automatic doors including, but not limited to, controllers, switches, pads, actuators, door tracks and doors. Periodic maintenance work shall include, but not limited to, inspection, repairing, cleaning, lubricating, oiling, aligning, adjusting, and replacing of worn and outdated component parts where needed, to keep doors in serviceable and good working condition. The Contractor shall make certain that decals and labels are applied and maintained on all doors. Any decals and labels that are removed or cannot be read, shall be replaced at no cost to the Government. The Contractor shall warrant that material and workmanship conformed with and performed in accordance with commercial practice as described in ANSI/BHMA A156.10. The Contractor shall notify the COR or the alternate authorized government representative when the periodic maintenance begins and ends. The Contractor and the COR or the alternate authorized government representative, when possible, shall perform a functional joint inspection to ensure that the door is working properly.

5.1.2. Service Calls. Contractor shall respond to service calls and shall be on-site no later than 8 working hours after receiving notification from the COR. Notification will be in the form of a telephone call or electronic mail. The Contractor shall take immediate action to return the door into operational working condition no later than 24 working hours after receipt of service call. Such service shall be completed during the Contractor's normal duty hours, 7:00 AM - 4:00 PM, Monday through Friday, except on holidays or when approved by the COR. Contractor Notification shall be made to the COR immediately when repair is delayed or not possible. If repair cannot be completed in the allotted time because of parts not available, end of normal work hours, or circumstances beyond Contractor’s control, the Contractor shall render the equipment safe and return to its operational condition or to a Lockout/Tagout (LOTO) condition. LOTO is used to ensure the equipment is properly shut off and not started again prior to the completion of maintenance or repair work. The Contractor shall warrant that material and workmanship conformed with and performed in accordance with commercial practice as described in ANSI/BHMA A156.10. The Contractor shall notify the COR or the alternate authorized government representative when the work begins and ends. The Contractor and the COR or the alternate authorized government representative, when possible, shall perform a joint functional inspection to ensure that the repair is accomplished and the door is in proper working condition before closing the service call.

5.1.3. Payment. Contractor shall receive payment only when scheduled task or work, as outlined in this PWS, are completed. Partial payment is not authorized for incomplete task or work unless approved by the COR and the KO.

Contractor reports shall be submitted and approved by the COR before payment is authorized.

5.2. Emergency Inspection Services/Over and Above Services. The following are not covered in full service maintenance and repair and are considered emergency inspection and repair services and over and above services:

5.2.1. Alterations (a.k.a. modernizations) are not covered in full service maintenance and repair.

5.2.2. Acts by parties other than the contractor due to vandalism, abuse, negligence, damage resulting from rescue and recovery operations, acts of God (including damage resulting from emergency power generator power spikes and low quality) are not included in full service maintenance and repair.

5.2.3. Emergency Inspection CLINs shall be used only for newly found or discovered automatic door that is out-of-service and is not listed in the most current TE-3 and TE-4. These services shall be used to inspect and report a door in order to return to its operational status before adding it into the contract. All items that fall under this CLIN requires cost estimate to include, but not limited to, labor rate, labor hours, and parts or materials used. No other work shall be billed to these CLINs.

5.2.4. Over and Above Services CLIN refers to the repair of an automatic door that was either identified utilizing the Emergency Inspection CLIN or is listed and identified in the most current TE-3 and TE-4 as needing repair outside of the routine maintenance schedule. Any single repair (includes labor and material) costing $500.00 or less is covered and included in full service maintenance and repair. Any single repair costing $501.00 or more requires cost estimate to include, but not limited to, labor rate, labor hours, and parts or materials used. Repairs costing more than $501.00 and less than $2,500.00 are covered under the corresponding Over and Above Services CLINs.

5.2.5. In the event the Contractor encounters item of work cited in PWS paragraphs 5.2.1. through 5.2.4, the Contractor shall report the situation to the COR via email within two working days. The report shall include the work location, a detailed scope of the required work, justification for Contractor determination that the work was not included in the contract as full service maintenance and repair, and an itemized cost estimate (including time to repair, a breakdown of all labor hours and categories, all required parts, and receipts or invoices to validate the cost of all required material and parts). Excluded services work shall not commence until approved by the COR.

5.3. Monthly Schedule. Contractor shall submit a monthly maintenance schedule using the information shown in Technical Exhibit 4, within 14 calendar days from date the contract is awarded or no later than 7 calendar days before the contract start date unless waived by the COR. The proposed schedule must be approved by the COR before starting work. The Contractor shall submit changes or revisions to maintenance schedule no later than five (5) work days prior to the start of work or immediately following an emergency or urgent change. The Contractor shall perform an annual inspection of all automatic doors within the first six months of the base period and each option periods, thereafter.

The annual inspection shall take the place of one of the scheduled periodic maintenance inspections. The Contractor shall attach an Annual Compliance Inspection label to the door after the annual inspection is complete.

5.3.1. The Contractor shall coordinate the time and location of all service call repairs and all scheduled daily maintenance and repair with the COR and the facility manager or with the individual in charge of facility operation.

Notification shall be in the form of email or telephone before work starts and after work is complete.

5.3.2. The Contractor shall utilize the Government-provided Monthly Schedule, TE-4, to ensure the service intervals are evenly distributed throughout the year as stated. Any deviation from the service month in TE-4 must be discussed with and approved by the COR. The Contractor shall notify or contact the COR, either by email or telephone, prior to starting any work on this contract and when the work is complete.

5.4. Operation Other Than Normal Schedule. For maintenance and repair work not completed at the end of standard work hours:

5.4.1. The Contractor may continue work beyond standard work hours to complete a maintenance or repair job only when approve by the COR. The Government will not pay the contractor for overtime work.

5.4.2. The Contractor shall return the equipment being serviced in a safe working manner or use the lockout-tagout safety procedure and return the following day to complete the work.

5.5. Replacement Parts and Material. Parts shall be new and shall be of equal size and capacity to existing parts and shall be of equal or better quality than existing parts. All parts shall be warranted against defects or failure for a minimum period of one (1) year. Any new or replaced part that fails within one (1) year after installation shall be replaced, including labor, at no cost to the Government.

5.5.1. Material shall be of at least equivalent material, strength, and design, as specified by the manufacturer.

5.5.2. In case where replacement parts and material are not available to satisfy the requirement of this contract, the Contractor shall submit an alternative solution to the COR to keep the door in “turn-key” operation. A COR approval (verbal or written) must be obtained before proceeding with the alternative solution. The Contractor shall provide the following information: Parts required and the estimated completion time.

5.6. Monthly Report. The Contractor shall submit a monthly report no later than five workdays (5) following the month of service. The report shall include, but not limited to, date/s of services, building number and door location, status of each doors maintained, type of work performed, problems found and corrective action taken. Invoice of new parts and material shall be submitted and included in the report.

5.7. American Association of Automatic Door Manufacturers (AAADM) Inspector Certification. The Contractor personnel shall possess current and valid professional industry certification issued by AAADM before starting work under this contract. The Contractor shall be responsible to ensure that all Federal, State, County licensing and certification requirements are met and kept current. Employees must have a valid driver’s license and Commercial Driver’s License (CDL), as required, for the type and class of vehicles used in the performance of this contract. The Contractor shall provide documentation of employee licensing and certification upon request. The KO has the right to remove any employee, at any time, during the duration of the contract if an employee does not meet the level of competency or ability required under the contract. Repeated failure or delay by the Contractor to provide qualified personnel that meet the stated requirements by AAADM will be sufficient reason to terminate work under this contract in whole or in part by the KO.

5.8. Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (NOT INCLUSIVE):

JBLM Regulation 210-1, Fort Lewis Post Regulations, Chapter 7, section XVII JBLM Regulation 190-16, Access to and Conduct While upon the Fort Lewis Military Reservation JBLM Regulation 190-5, Installation Traffic Code JBLM Installation Regulation 200-1, Environmental Protection and Enhancement