Attachment_1_ETSC_PWS.pdf

Performance Work Statement (PWS)

Enterprise Training Services Contract

(ETSC)

09/15/2016

Version 2.0

Robert H. Miller Date

PEO STRI

Enterprise Training Services Contract Project Lead

Table of Contents

Vision Statement

1. Introduction

1.1 Mission

1.2 Background

1.3 Scope

1.4 Applicable Documents

1.5 Definitions

2. General Requirements

2.1 Non-Personal Services

2.2 Location and Hours of Work

2.2.1 Place of Performance

2.2.2 Period of Performance

2.2.3 Hours of Work

2.2.4 Recognized Holidays

2.3 Management and Administration

2.3.1 Contract Management

2.3.1.1 Transition Plan

2.3.1.1.1 Phase-In/Phase-Out/Close-out

2.3.1.2 Program Meetings and Reviews

2.3.1.2.1 Base Contract (BC) Post Award Conference (PAC)

2.3.1.2.2 Task Order Award Conference

2.3.1.2.3 Task Order Management Review (TOMR)

2.3.1.3 Financial Management

2.3.1.4 Subcontract Management

2.3.1.5 Management Information Requirements

2.3.2 Contract Administration

2.4 Personnel

2.4.1 Contractor Personnel, Disciplines, and Specialties

2.4.2 Personnel Conduct

2.4.2.1 Use of Illegal Substances

2.4.2.2 Military Extraterritorial Jurisdiction Act (MEJA) Compliance

2.4.3 Synchronized Pre-deployment and Operational Tracker (SPOT)

2.4.4 Contractor Manpower Reporting (CMR)

2.4.5 Travel / Temporary Duty (TDY)

2.4.5.1 Passports

2.4.5.2 Licenses

3. Performance Requirements

3.1 Provide training and training assistance for military and civilian related subjects

3.2 Provide planning and support for Army, Joint, Security Cooperation Exercises.

3.3 Perform operations and maintenance sustainment functions for training aids, devices, and ranges

4.1 Security

4.1.1 Site Security

4.1.2 Badging

4.1.2.1 Hazardous Material (HAZMAT) Management

4.1.2.2 Incident Reporting

4.1.2.2.2 Safety

4.1.2.3 Force Protection

4.1.2.4 Hazardous Duty

4.1.2.5 Arming

4.1.2.5.1 Law of Armed Conflict (LOAC)/Rules for the Use of Force (RUF) - **FMS and CONTINGENCY OPERATIONS ONLY**

4.1.3 Anti-Terrorism Awareness Training

4.1.4 iWATCH Training

4.1.5 Army Training Certification Tracking System (ATCTS)

4.1.6 Operational Security (OPSEC) Plan

4.1.6.1 OPSEC Training

4.1.6.2 Foreign Disclosure and Visits

4.1.7 Annual Threat Awareness Training

4.1.8 Handling of Classified Material

4.1.9 Information Assurance/Information Technology Training

4.2 Government Furnished Property (GFP) and Information (GFI)

4.3 Contractor Acquired Property (CAP)

4.4 Environmental Requirements

4.5 Applicable Directives

4.6 Quality

4.6.1 Quality Control

5. Deliverables

6.0 Acronyms

Performance Work Statement (PWS)

Enterprise Training Services Contract (ETSC)

Vision Statement To be the premier provider for education, training and knowledge based services in support of the U.S. Army and its Security Cooperation (SC) mission.

1. Introduction

This Performance Work Statement (PWS) establishes the general performance requirements necessary to execute tasks within the Enterprise Training Services Contract (ETSC) multiple award Indefinite Delivery/Indefinite Quantity (MAID/IQ) contract. Army Contracting Command (ACC) - Orlando (ACC-ORL), in partnership with Program Executive Office for Simulation, Training and Instrumentation (PEO STRI), has a requirement to provide training-related non-personal services in support of the U.S.

Army and its Security Cooperation (SC) mission. U.S. Army needs will include individual, unit, crew and collective training (platoon through Joint Task Force levels) support programs in order to prepare key leaders, individual soldiers, units and staff/headquarters elements to perform their full training mission. This document and its Addendum(s) also supports Army Geographic Combatant Command (COCOM) Theater Security Cooperation Programs by building partner capacity and assisting strategic allies in transforming their militaries to operate with U.S. forces.

1.1 Mission

To provide efficient, effective and quality knowledge based training services and training device support solutions to the U.S. Army and partner nations worldwide in domestic and foreign (to include austere and contingency) environments. Objectives of this program include:

1.1.1 - Provide training and training assistance in military related fields to strengthen the Warfighter's skills required to successfully perform mission requirements and bolster U.S. foreign relations and national security objectives.

1.1.2 - Provide exercise support to the Army and partner nations to ensure the effectiveness of training readiness of current and future operations.

1.1.3 - Provide Operations and Maintenance (O&M) support of training aids and ancillary equipment to ensure the long term effectiveness of U.S. Army and partner nations military forces.

1.2 Background

PEO STRI and ACC-ORL are headquartered in Central Florida's Research Park, East Orlando, Florida. PEO STRI is the Army’s Training, Testing, Modeling and Simulation PEO and the Army Executive Agent for Combat Training Centers Instrumentation;

providing cutting edge training solutions and associated life-cycle support for the U.S.

and partner nation militaries. ACC designated ACC-ORL as the Contracting Center for Army test and training systems and services. ACC-ORL utilizes flexible and efficient contract vehicles to support test and training support needs for the Army.

In June 2007, PEO STRI, Program Manager Field Operations (PM Field OPS), awarded the Warfighter Field Operations Customer Support (FOCUS) (WFF), a single award Indefinite Delivery Indefinite Quantity (SAID/IQ) for the worldwide sustainment support of Training Aids, Devices, Simulators and Simulations (TADSS). Prior to WFF, support services were met by three domain-specific based contracts: Live Training (LT), Virtual Training (VT) and Constructive Training (CT) with very little to no overlap. The WFF contract merged the live, virtual, and constructive training environment assets/TADSS under a single umbrella to capitalize upon the synergy of combined manpower and the economies of scale derived from the consolidation of hardware resources. The contract later supported US-led contingency operations in and around Iraq and Afghanistan, increasing its capability in the development of training materials and the conducting of instructional training and other training related services. The ETSC will continue this support.

1.3 Scope

The Enterprise Training Services Contract (ETSC) will serve as a multiple award contract providing both Security Cooperations and Domestic operations training, services, and operations and maintenance (O&M) of Army and other non-standard training aids. Execution of tasks is expected to be performed throughout the Contiguous United States (CONUS) plus Outside Contiguous United States (OCONUS) to include Alaska, Hawaii, and US Territories and Districts. CONUS tasks are expected to be non-contingency operations in non-austere environments while OCONUS tasks will be a mixture of non-contingency and contingency operations in non-austere and austere environments. The tasks identified in this Performance Work Statement (PWS) are broken down into three core service areas. They are as follows:

Training and Training Assistance (PWS 3.1)

Areas include but are not limited to:

a. Basic through advanced tactical and strategic skillsets

b. Peacekeeping, natural disaster response/assistance

c. Medical/first responder

d. Combined arms

e. Aviation/pilot

f. Socio-political-cultural

g. Institutional training (classroom or field) at partner nation military academies

Exercise Planning, Management and Support (PWS 3.2)

Areas include but are not limited to:

a. Scenario development

b. Support Army, joint, North American Treaty Organization (NATO) and coalition exercises

c. Role players, operations control and oversight support

d. After Action Review (AAR)

Training Systems and Range Operations and Maintenance (PWS 3.3)

Areas include but are not limited to:

a. Operations and Maintenance (O&M) for non-standard system and non-system training aids and devices.

b. Foreign customer O&M support of non-standard training aids including those requiring Instructor/Operator requirements

c. Operations and Maintenance of Ranges

ETSC will include two (2) Lots; one (1) restricted for a Small Business Set-Aside and one Full and open. The restricted Lot will include tasks from PWS paragraph 3.1 (Training and Training Assistance) executed in non-contingency operations in both austere and non-austere environments. The Full and Open Lot will include tasks from PWS paragraph 3.1 (training and Training Assistance) in contingency operations in austere environments and tasks from PWS paragraph 3.2 (Exercise Planning, Management and Support) and PWS paragraph 3.3 (Training Systems and Range Operations and Maintenance) in both contingency and non-contingency operations and in both austere and no-austere environments.

The Contractor shall provide professional and training services across a wide variety of mission areas to provide each customer with the capability to meet existing and emerging training and training related requirements. The contractor shall be capable of providing simultaneous services/support across multiple Task Orders (TOs) and multiple customers. Unless otherwise specified herein or at the individual TO level, the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision and other items necessary to satisfy the performance-based requirements contained herein.

1.4 Applicable Documents

The contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures specified in the Base Contract (BC) and in the individual TOs.

The contractor shall perform each TO requirement in accordance with (IAW) current versions of governing instructions as identified in each TO PWS and applicable paragraphs of the basic contract. Applicable documents are cited throughout this PWS and will be cited as necessary in individual TOs. The following documents are provided only as reference unless otherwise specified. The contractor can find the most current version of the documents at http://armypubs.army.mil/, http://www.dtic.mil/whs/directives/, and www.tradoc.army.mil/tpubs/pamndx.htm :

AR 25-2: Information Assurance, Rapid Action Revision

AR 380-5: DA Information Security Program

AR 380-10: Foreign Disclosure and Contacts with Foreign Representatives

AR 381-12: Threat Awareness and Reporting Program

AR 385-10: The Army Safety Program

AR 530-1: Operations Security (OPSEC)

DODM 5200.01 Vol 1, DOD Information Security Program: Overview, Classification and Declassification

DODM 5200.01 Vol 2, DOD Information Security Program: Marking of Classified Information

DODM 5200.01 Vol 3, DOD Information Security Program: Protection of Classified Information

DODM 5200.01 Vol 4, DOD Information Security Program: Controlled Unclassified Information (CUI)

DOD 5220.22-M: National Industrial Security Program Operating Manual

DOD 8570.01-M: Information Assurance Workforce Improvement Program

DODD 8500.01E: Information Assurance

DODI 8500.2: Information Assurance Implementation

DODI 8510.01: DoD Information Assurance Certification and Accreditation Process

TRADOC Pamphlet 525-8-2: Army Learning Concept

NSTISSP 11: National Security Telecommunications and Information Systems Security Policy

1.5 Definitions

Austere Environment - An area that regularly experiences significant environmental hazards to include but not limited to: heat, cold, altitude, water scarcity, communications, shelter and electricity.

Acceptable Quality Level (AQL) - The acceptable quality Level (AQL) is the worst tolerable process average (mean) in percentage or ratio that is still considered acceptable; that is, it is at an acceptable quality level.

Building Partner Capacity (BPC) - Security Cooperations programs and security assistance activities that are funded by U.S. Government (USG) appropriations and administered as cases within the Foreign Military Sales (FMS) infrastructure. BPC will provide defense services for the purpose of building the capacity of the partner nation security forces and enhancing their capability to conduct counterterrorism, counter drug and counterinsurgency operations, or to support US military and stability operations, multilateral peace operations and other programs. This also includes contingency operations.

Chargeable Down Time (CDT) - CDT is the portion of Contracted Mission Time (CMT) that the equipment is not available for missions. CDT includes Partially Mission Capable

(PMC).

Contingency - An operating environment wherein military actions, operations, or hostilities against an opposing force may require the involvement of U.S. Armed Forces.

Contractor Acquired Property (CAP) - Contractor acquired materials required for performance under the contract. The Government has ownership of these materials acquired with Government funds.

Contracted Mission Time (CMT) - CMT is the required time that the equipment must be made available in Fully Mission Capable (FMC) condition. The equipment must be available during CMT regardless of whether scheduled for use or not.

Contracting Officers Representative (COR) CORs are appointed by the Procuring Contracting Officer (PCO), in accordance with (IAW) Defense Federal Acquisition Regulations (DFARS) 201.602-2. The COR monitors all technical aspects of the contract and assists in contract administration but IS NOT authorized to obligate the Government or make determinations which may culminate into a change to any of the terms and conditions of the contract or associated TOs.

Corrective Maintenance (CM) - All actions performed to identify, isolate and rectify an equipment fault so that the equipment can be returned to a FMC condition IAW applicable Technical Data/Manuals. These actions may include inspection, testing, refurbishment, overhaul and removal/replacement of secondary items and components, as well as repair and remanufacturing of repairable components.

Down Time (DT) - DT is the sum of time that equipment is not FMC.

Fully Mission Capable (FMC) - Material condition of equipment is safe and has all the required capabilities operating as designated by applicable references in order of preference: Technical Manuals, Technical Data Packages, Requirements Documents/Capabilities Production Documents (CPDs). In the event that FMC is not clearly defined in a government document for a particular system, the PCO will provide the needed guidance to define the FMC criteria.

Non-Austere Environment: - An area that does not regularly experience significant environment hazards to include but not limited to: heat, cold, altitude, water scarcity, communications, shelter and electricity.

Non-Chargeable Downtime (NCDT) - NCDT is the portion of DT for which the Government will not hold the Contractor accountable, as determined by the COR, if the DT is not caused by the contractor. Examples include but not limited to: weather, and transportation/delivery delays.

Non-Contingency - An operating environment wherein military actions, operations or hostilities against and opposing force do not require the involvement of US Armed Forces.

Non-Standard - Training Devices or Systems that support general Army training but are not associated with specific Army weapons, aircraft or vehicle systems.

Non Mission Capable (NMC) - A material condition indicating that a training aid is inoperable, cannot perform its training mission, or is in an unsafe condition IAW applicable Technical Data/Manuals.

Omitted – Denotes that this paragraph from the ETSC Base PWS does not apply to the TO PWS and that the language has been removed.

Operational Availability (Ao) - The percentage of time that the equipment are operationally capable of performing an assigned mission.

On-Site Representative (OSR) - Appointed representative who assists the COR with on-site observation of task order performance.

Partially Mission Capable (PMC) - Material condition of equipment indicating that it is safe and it can perform at least one but not all of its mission-essential training capabilities because of an inoperable subsystem (s). PMC is commonly referred to as "degraded" mode.

Preventive Maintenance (PM) - All servicing actions to minimize the occurrence of major faults through systematic inspection, detection, and correction of incipient failures to maintain equipment and sub-systems in FMC condition.

Procuring Contracting Officer (PCO) - The individual authorized to enter into contracts for supplies and services on behalf of the government who is responsible for overall procurement under the contract period.

Reserved – This paragraph is not included unless required by the TO PWS. This paragraph may be included at a later date if the requirement is rescoped.

Security Cooperations (SC) - Activities undertaken to encourage and enable international partners to work with the U.S. to achieve strategic objectives, including interactions with foreign defense and security establishments and DOD-administered security assistance programs that build defense and security relationships that promote U.S. interests, develop allied and friendly military capabilities, and provide U.S. forces with peacetime and contingency access to partner nations. Such activities increase the capabilities and capacities of partners, thereby enhancing our collective ability to deter aggression and defeat extremists.

2. General Requirements

This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort. Unless otherwise specified within the TO, these requirements are relevant and germane to the execution of each TO issued under the contract. In the event of a conflict between this PWS and the individual TO PWS, this PWS shall take precedence.

2.1 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the PCO immediately.

2.2 Location and Hours of Work

2.2.1 Place of Performance

The Contractor shall perform requirements of this PWS throughout all CONUS and OCONUS Areas of Responsibility (AORs). At the individual Task Order (TO) level, the Contractor shall ensure members of its subcontracting team meet diplomatic requirements to perform the requirements of this PWS in all applicable U.S. Areas of Responsibility (AORs). When required by individual TOs, performance locations shall include; contingency and non-contingency austere environments where personnel force protection may not be provided by U.S / Coalition forces or other protection forces.

2.2.2 Period of Performance

The Period of Performance for this ID/IQ contract will be five (5) years consisting of a one (1) year Base ordering period with four (4) one year option ordering periods. After award of the Base IDIQ, Task Order performance shall not exceed three (3) years consisting of a one (1) year Base and two (2) one year Option Years.

2.2.3 Hours of Work

The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS and, unless stipulated otherwise, all tasks identified at the individual TO level. All requirements shall be authorized in advance, in writing, by the cognizant Government PCO.

NOTE: SECURITY COOPERATIONS ONLY

The Contractor may be required to continue performance during designated USG and partner nation non-work days and/or holidays and may be required for other periods where partner nation facilities/offices are closed due to weather or security conditions.

Workdays shall be identified at the individual TO level and will address how the Contractor shall handle specific work schedules pertaining to Federal Holidays and/or non-duty days. In accordance with (IAW) the Federal Acquisition Regulation (FAR) 22.103, while OCONUS, the Contractor shall perform a "normal workweek" that may be in excess of 40 hours a week. A "normal workweek" in this situation is defined as one not exceeding the norm for the area, as determined by local custom, tradition or law:

and which compensation for exceeding 40 weekly hours is not paid at a premium rate.

2.2.4 Recognized Holidays

The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements at the individual TO level. Federal holidays are mandated by the Office of Personnel and Management. Current recognized federal holidays include:

New Year’s Day Labor Day

Martin Luther King Jr. Birthday Columbus Day

Presidents Day Veterans Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

NOTE: SECURITY COOPERATION ONLY

Host Country Nationals (HCNs) are entitled to take additional holidays in accordance with specific partner nation labor laws, to be identified at the TO level. U.S. federal holidays are not typically recognized by partner nations. As such, Contractor personnel may be required to work through U.S. federal holidays, subject to TO mission requirements.

2.3 Management and Administration

This section of the PWS delineates base program management and administrative requirements required for effective and efficient execution of the ETSC program and associated TOs. The Contractor shall establish clear organizational lines of authority and responsibility at the corporate and TO levels, as required, to ensure effective management of the resources assigned to the requirement(s).

2.3.1 Contract Management

The Contractor shall provide the necessary resources to manage the overall ETSC program and shall perform all management functions required to fulfill the requirements of the Base PWS and TO PWS at the Prime and subcontractor levels. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The USG shall not supervise nor control the contract service personnel providers performing the services herein. Personnel shall be accountable solely to the Contractor who, in turn is responsible to the USG.

2.3.1.1 Transition Plan

When required by the individual TO, the Contractor shall provide a plan addressing the steps and actions necessary to facilitate a thorough, timely and transparent transition.

The Contractor's plan shall describe their approach to ensure the necessary personnel are available for operational support during the transition periods, operational instructions, procedures and control directives to minimize negative impacts to TO performance requirements.

DI-MGMT-81945 Phase-Out Transition Plan

2.3.1.1.1 Phase-In/Phase-Out/Close-out

When required by the individual TO, the Contractor (s) shall provide for an unimpeded transition for the turnover/assumption of work, at which time the contractor shall ensure requirements are staffed at sufficient levels to assume the service scope, provide status of ongoing and upcoming efforts; coordinate all data/information transfer, property accountability and disposition as applicable. The incoming contractor shall coordinate with the incumbent contractor (as applicable) and Government COR to identify existing challenges, unresolved actions, and/or property accountability. Nuances such as over-the-shoulder phase-in will be delineated at the TO level in the TO PWS. The Contractor shall meet all requirements IAW the Contractors approved TO Transition Plan and other actions required to ensure continuity of the customer mission, outstanding requirements or remaining actions for TO completion.

2.3.1.2 Program Meetings and Reviews

When required by the individual TO, the Contractor shall support CONUS and OCONUS meetings and or reviews. These meetings and or reviews may be conducted in person, by conference call or by Video Teleconference (VTC) (except the Base Contract (BC) Post Award Conference (PAC), which will conducted in person). The Contractor shall be required to plan and/or attend meetings and reviews as required.

Locations and times shall be determined at the individual TO level or as a function of operational requirements. The Contractor shall be prepared to explain the reasoning, assumptions and methods used to arrive at any particular conclusion, recommendation, or alternative in the accomplishment of tasks required by the contract/TO. When necessary, the Contractor shall provide status updates and illustrative examples (photos, drawings, statistics, status diagrams, sample text, etc.) of progress being made with regard to any training, exercise planning, operations, maintenance, or other activity being reviewed during the meeting (s). The Contractor shall prepare presentation materials, as required. The Contractor shall have key personnel, support, and subcontractors as appropriate, available to execute the meetings.

2.3.1.2.1 Base Contract (BC) Post Award Conference (PAC)

The Contractor shall support the BC PAC. Prime Contractors shall provide at least one attendee in person at the BC PAC. The Contractor awardees are encouraged to include representatives of teaming subcontractors, although limits may be placed on the number of representatives as driven by facility accommodations. The purpose of the BC PAC is to ensure that the Contractor is prepared to execute the work required in the ETSC Base PWS and to establish the framework of the Contractor and Government interaction during the performance of the contract. The Government PCO will notify all awardees of the specific date, location, and agenda of the BC PAC. The conference will be used to ensure that the Government and Contractor awardee(s) achieve a clear and mutual understanding of all contract requirements, and identify and resolve potential issues.

2.3.1.2.2 Task Order Award Conference

When required by individual TOs, the Contractor shall host a TO kick-off conference which may be at the contractor site, telephonic, on line or by webcast/VTC, at the discretion of the Contractor, subject to Government approval. The purpose of the meeting will include, but not be limited to: reviewing the details of the effort; the operating parameters; primary points of contact; associated reference material; transfer of negotiated Government furnished documentation and equipment; any transition challenges; surveillance and performance expectations; and boundary scope and relationship expectations with other contractors that might be servicing the site. The conference(s) will be conducted within a timeframe stated in the TO PWS.

2.3.1.2.3 Task Order Management Review (TOMR)

When required by the individual TO, the Contractor shall provide information regarding the issues, status, and planned activities of the program. TOMRs shall be conducted IAW a jointly agreed upon schedule and location. Reviews are considered fulfilled when all required action items have been resolved and the minutes accepted by the Government.

DI-MGMT- 80227 Contractor Progress Status and Management Report (CPSMR)

2.3.1.3 Financial Management

At the individual TO and aggregate level, the Contractor shall plan, budget, schedule, and control all financial resources allocated to meet the requirements of its ETSC TOs within the funding limitations set forth under the individual contract line items (CLINs).

The Contractor shall document, track and report the status of all appropriated funds associated with its TOs, to include payments, invoices and cancellations against each CLIN and subline item number (SLIN). The Contractor shall document and track to its internal Work Breakdown Structure (WBS) consistent with its internal processes. These documents serve as the framework for TO planning, budgeting, and reporting of cost and schedule status.

DI-FNCL-80912 Performance and Cost Report (Cost Contract or T&M)

2.3.1.4 Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance. The Prime Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team without prior PCO approval if they have approved financial systems, subject to relevant FAR regulation(s). Requests for cross teaming may be permitted amongst the Awardees within the Contract pool(s) on a case by case basis, subsequent to PCO approval.

2.3.1.5 Management Information Requirements

The Contractor shall manage and communicate all of its associated ETSC-related content, to include but not limited to: pre-solicitation inquiries; TO proposal-related information; and contract level and TO-level deliverables via industry standard electronic and hard copy transmission methods. If a government-owned internet portal is utilized, the Contractor shall be required to support the electronic information requirements of the portal. Any specific processing procedures and information requirements will be written into the contract via modification at the time such capability is implemented.

2.3.2 Contract Administration

At the individual TO level, the Contractor shall establish processes and assign appropriate resources to effectively administer the requirement(s). The Contractor shall provide expedient responses to Government requests for contractual actions consistent with customer and/or TO priorities as they occur. The contractor shall assign a point of contact between the Government and Contractor personnel assigned to support individual TOs. The contractor shall maintain proper and accurate time keeping records of personnel assigned to support individual TO requirements. Response periods to TO RFPs and TO-related deliverables will be identified at the TO level. The Contract shall maintain consistent communication with and provide timely response to the cognizant Contracting Officer’s Representative (COR)/Alternative COR (ACOR) inquiries.

2.4 Personnel

When required by the individual TO, the Contractor shall provide administrative support to employees (to include but not limited to time keeping, leave processing, pay, emergency needs). The Contractor shall maintain the effectiveness of their employees by providing initial and refresher training as required to meet the base/TO PWS requirements. The Contractor shall provide appropriate administrative support for employees to perform their function(s) in the tasked environment, to include emergency situations.

2.4.1 Contractor Personnel, Disciplines, and Specialties

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. The Contractor shall ensure that personnel meet the minimum qualifications/skills outlined in the individual TOs with respect to education, training and experience. The Contractor shall provide the labor categories, labor rates, and man hours utilized in the performance of each TO in all TO proposals and shall ensure that the resources are the minimum necessary to accomplish the task.

2.4.2 Personnel Conduct

The Contractor shall ensure that employees conduct themselves in an ethical manner at all times while performing under this contract. The Contractor shall take every action possible to ensure that its employees do not engage in activities that may embarrass or cause harm to the U.S. Government, and/or the Government of the applicable partner nation(s) within which its personnel may be operating. If a Contractor or subcontractor employee is removed from the job site or dismissed from the premises, the Contractor shall provide sufficient personnel to satisfy the requirement as required by the TO PWS.

Unless otherwise specified the Contractor shall replace removed/dismissed personnel within a timeframe that does not negatively impact performance. The government shall not be liable for costs to relocate employees removed for misconduct or performance failures.

2.4.2.1 Use of Illegal Substances

All Contractor and subcontractor personnel shall be subject to U.S. laws when it comes to illegal or unauthorized substances or items. Accordingly, the Contractor shall establish a zero tolerance policy with respect to substance abuse.

2.4.2.2 Military Extraterritorial Jurisdiction Act (MEJA) Compliance

**SECURITY COOPERATION ONLY**

The Contractor shall comply with DoD Instruction 5525.11 - Criminal Jurisdiction Over Civilians Employed By or Accompanying the Armed Forces Outside the United States, Certain Service Members, and Former Service Members. The Contractor shall maintain a copy of each employee's written acknowledgement of receipt of the notification prior to travel/deployment and have this available for the COR upon request.

IAW DoDI 5525-11, Section 6.1.5, It is DoD policy that the requirement for order and discipline of the Armed Forces OCONUS extends to civilians employed by or accompanying the Armed Forces, and that such persons who engage in conduct constituting criminal offenses shall be held accountable for their actions, as appropriate.

2.4.3 Synchronized Pre-deployment and Operational Tracker (SPOT)

When required by the individual TO, the Contractor shall ensure SPOT applicability with respect to visiting countries, in accordance with the DOD Foreign Clearance Guide, at the following address, https://www.fcg.pentagon.mil/fcg.cfm SPOT has been designated as the Joint Enterprise contractor management and accountability system to provide a central source of contingency contractor information and a summary of contract services IAW DoDI 3020.41. Government representatives are required to maintain, by-name, contractor accountability within SPOT. Contractor administrators shall register for a SPOT account at https://spot.dmdc.mil and provide the necessary information for all deploying contractor personnel. All contractor data shall be entered into the SPOT database for all Contractor employees traveling to any OCONUS and CONUS location. The Contractor shall coordinate with the PEO STRI Procuring Contracting Officer (PCO), Contracting Officer's Representative (COR) and respective Combatant Command (COCOM).

When required by the individual TO, contractor administrators shall register for a SPOT account at https://spot.dmdc.mil and provide the necessary information for all deploying contractor personnel. All contractor data shall be entered into the SPOT database for all Contractor employees traveling to any OCONUS and CONUS location. The Contractor shall coordinate with the PEO STRI Procuring Contracting Officer (PCO), Contracting Officer's Representative (COR) and respective Combatant Command (COCOM).

Contractor personnel must have a Synchronized Pre-deployment and Operational Tracker (SPOT)-generated Letter of Authorization signed by the cognizant Government Procuring Contracting Officer (PCO) in order to process through a CONUS Replacement Center (CRC) or to travel to, from, or within the designated operational area. The Letter of Authorization also will identify any additional authorizations, privileges, or Government support that contractor personnel are entitled to under this contract.

2.4.4 Contractor Manpower Reporting (CMR)

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting

Officers Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours paid this reporting period (including sub-contracts); (6) Estimated direct dollars paid this reporting period (including sub-contracts); (7) Total payments (including sub-contracts); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor, if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Information); (11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an oversees location, using standardized nomenclature provided on website; (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country).

As part of this submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractors systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the website.

2.4.5 Travel / Temporary Duty (TDY)

This contract and associated TOs will require Contractor personnel to travel to, from and within CONUS and OCONUS locations as specified herein and at the individual TO level. All travel shall be proposed and invoiced IAW with FAR 31.205-46 Travel Costs and the Joint Federal Travel Regulations (JFTR). All travel requirements shall be pre-approved by the COR. The Contractor shall be responsible for coordinating all travel arrangements to, from, and in-and-about all CONUS and OCONUS Points of Destination.

2.4.5.1 Passports

Contractor personnel traveling abroad shall possess a valid U.S. passport and all appropriate visas required to conduct the assigned overseas missions.

2.4.5.2 Licenses

When required by the individual TO, Contractor personnel shall possess valid U.S.

(State) and international driver's licenses. The Contractor shall ensure licenses remain valid for the entire TO performance period.

3. Performance Requirements.

The following section specifies the Performance Objectives and Performance Elements for the contract. The Performance Standards are representative of a Satisfactory rating within the Government Quality Assurance Surveillance Plan (QASP). The Acceptable Quality Levels (AQLs) for selected Performance Standards are not all inclusive and subject to modification as required or directed by the TO.

3.1 Provide and manage training and training assistance for military and civilian related subjects

Performance Standards

a) Standard: Contractor meets requirements for training and training assistance using established safety processes and plans.

AQL: Military and civilian related training and training assistance provided with only minor corrective actions and/or only minor Government intervention required.

3.1.1 The Contractor shall conduct training and training assistance for military and civilian related subjects in non-austere, austere, and contingency environments.

Performance Standards

a) Standard: Demonstrate performance in relevant environments.

AQL: Contractor meets requirements to operate in austere, non-austere and contingency environments with only minor corrective actions and/or minor Government intervention required. Personnel possess required knowledge, capability, and experience necessary to perform TO Mission.

3.1.1.1 The Contractor shall provide qualified instructors and Subject Matter Experts (SMEs) for training and instruction, encompassing a variety of complex military and civilian related subjects, in both classroom and field environments.

Performance Standard

a) Standard: Instructor certification:

AQL: Instructor qualification and certification documentation provided by the proponent upon request.

b) Standard: Quality of training and training assistance.

AQL: Instructor qualification and certification is defined by maintaining instructor fluency and certifications.

c) Standard: Level of instructor grade and experience.

AQL: Instructor grade and experience requirements are provided in: AR 614-200 section 6-9 (Instructor Selection Criteria); Army TRADOC (TR) 350-10 sections 1-6

(Instructional Leader Training and Education Levels); and course management plans

(CMP).

3.1.1.2 The Contractor shall develop and provide training for varying class sizes utilizing an array of formats, medium and methodologies.

Performance Standard

a) Standard: Ensure appropriate instruction content, medium and methodology for training environment, class demographics and size.

AQL: Technically supportable using the current and/or mandated software/system, i.e. Microsoft Office products, etc. and delivery materials appropriate for the training environment and class size.

AQL: Technically supportable materials (hardware, software, TADSS, tools, etc.)

provided with sufficient support to permit execution of TO requirements.

AQL: Instruction content is suitable for intended student population, knowledge, skill level and training objectives

DI-PSSS-81522C Course Conduct Information Package DI-PSSS-81523C Training Conduct Support Document

3.1.1.3 The Contractor shall evaluate and report the results of training and instruction.

Performance Standards

a) Standard: Effective comprehension of course materials.

AQL: Validated testing results with students demonstrating a clear understanding and ability to apply course instruction.

b) Standard: Identify trends, areas for improvement, and possible corrective actions in relation to instructor performance.

AQL: Completion and submission of After Action Reports including: trends that have been identified, areas for improvement, and corrective action plans deployed resulting in demonstrated increased individual and/or collective training outcomes.

c) Standard: Distribute course completion survey to each student for each course.

Collect surveys and analyze results to improve instructor performance and course content.

AQL: Course completion surveys are distributed, collected and analyzed for each course.

DI-ILSS-81070 Training Program Development and Management Plan

3.1.1.4 The Contractor shall provide existing, modified and/or contractor-developed training tutorials, courseware curricula and Programs of Instruction (POI) for military and civilian related subjects.

Performance Standard

a) Standard: Courseware is accurate, current and consistent with doctrine and standards.

AQL: Documentation containing misstatements or errors impacting safety, mission objectives, regulatory compliance, or any legal or military guidelines are corrected by the Contractor and resubmitted within 10 working days or within the time frame required for final delivery as required by the TO.

DI-PSSS-81522C Course Conduct Information Package

3.1.2 The Contractor shall procure ancillary supplies and equipment in support of training.

Performance Standards

a) Standard: Operational and Relevant Materials are properly provisioned.

AQL Ancillary, operational, training and exercise support materials are appropriate and the minimum required for training and exercise execution as required by the TO.

b) Standard: Shipping and handling.

AQL: Deliveries required are received on time with all critical items at the required site.

c) Standard: Property accountability and/or property book meets regulatory requirements and common practices, and as required by the TO.

3.1.3 The Contractor shall provide both oral and written translation services for course material and/or course of instruction.

Performance Standard

a) Standard: Translations are accurate and effective.

AQL: Translated materials include 5 or fewer translation errors per 10 pages of translated documentation in written translation services and include no major translation errors. Oral and written errors do not significantly impact the intent of the curricula, or as directed in TO.

3.2 Provide planning and support for Army, Joint, and Security Cooperation Exercises.

Performance Standard

a) Standard: Mission is executed with 100% compliance to established safety processes and plans.

AQL: No safety risks are noted and no Injuries occurred during mission due to safety violations attributable to Contractor action(s).

3.2.1 The Contractor shall analyze historical, current and emerging operational strategies, tactics, techniques, and procedures for developing training exercise concepts.

Performance Standard

a) Standard: Exercise concept clearly articulates desired outcomes and is consistent with customer training objectives.

AQL: Contractor meets requirements and or standards with only minor corrective actions and or Government intervention. Support personnel possess needed knowledge, capability, and experience to effectively perform TO mission.

AQL: Cognizant customer training representative approves that concept(s) meet Tactics, Techniques and Procedures (TTPs).

b. Standard: Exercise incorporates recommended TTPs and are achievable.

AQL: Concept deliverable(s) are provided in accordance with customer schedule.

AQL: Exercise Concept deliverables are completed a minimum of 30 days prior to the exercise or within time period specified within the TO and/or Contract Data Requirements List (CDRL).

3.2.2 The Contractor shall develop new and or modify existing exercise scenarios.

Performance Standard

a) Standard: Training scenarios are developed and or modified to meet training objectives.

AQL: Cognizant customer training representative approves that scenarios adequately conveys training objectives such as mission essential tasks and TTPs.

AQL: Scenario deliverables are provided a minimum of 30 days prior to scheduled use or in accordance with customer schedule/TO.

AQL: Documentation containing misstatements or errors impacting safety, mission objectives, regulatory compliance or any legal or military guidelines are corrected by the Contractor and resubmitted within the required timeframe for final delivery and acceptance.

3.2.3 The Contractor shall facilitate and support live, virtual, and constructive training exercises of differing sizes (small team to Brigade level), complexities, and conditions.

Performance Standards

a) Standard: Ancillary and/or exercise support equipment is delivered, accepted and available for use in accordance with exercise requirements.

AQL: Ancillary and/or exercise support equipment is received and functions as intended by the cognizant customer training representative.

b) Standard: There are no injuries or negative impacts to training exercise.

AQL: No related safety violations or injury occurrences.

AQL: Exercise support personnel (including role players) performed in accordance with exercise requirements.

AQL: Exercise support personnel are responsive to in-scope updates or changes during exercises to ensure TO requirements are met.

3.2.4 The Contractor shall capture and analyze training and exercise-related data, and provide After Action Reviews (AARs) through various methods and formats.

Performance Standards

a) Standard: Exercise data is conveyed in a manner usable for analysis.

AQL: Exercise data has no more than 5 data errors in satisfying customer scenario objectives.

b) Standard: AAR identifies trends and areas of improvement.

AQL: AAR trends and areas of improvement are relevant and achievable based on customer scenario objectives.

c) Standard: AAR is provided in required format (written, oral, presentation, etc.) and is presented in a logical manner.

AQL: AAR presentation in any delivery format has no more 5 errors.

d) Standard: AAR provides capability assessment and identifies operational and or doctrinal issues requiring resolution.

AQL: AAR data is compiled and or presented for review and analysis within 24 hours or as required by the TO.

3.3 Perform operations and maintenance sustainment functions for training aids, devices, and ranges

Performance Standards

a) Standard: Mission is executed with 100% compliance to established safety processes and plans.

AQL: No safety risks are noted and no Injuries occurred during mission due to safety violations attributable to Contractor action(s).

b) Standard: Maintain TADSS in Fully Mission Capable (FMC) condition AQL: Maintenance achieves no less than 90% mission capable or as required by the TO for each device and location.

c) Standard: Maintenance performed IAW technical data provided by the Government, if technical data is not provided, maintenance shall be IAW best commercial practices.

d) Standard: Items under warranty are identified by part, serial number and location and IAW terms of the warranty.

e) Standard: Maintenance data must be maintained, accurate, complete and available.

f) Standard: Maintenance coordinated to de-conflict training, exercise and test schedules with maintenance activities, and resolve problems on the devices or at the site.

g) Standard: Maintenance does not interfere with training unless authorized by the designated Government representative.

DI-ILLS-80134A Spare Parts and Special Tools List

DI-MISC-81392 Contractor Operation and Maintenance of Simulators/Equipment Management Status Report

3.3.1 The Contractor shall provide, manage, and perform operations and maintenance.

Performance Standards

a) Standard: Conduct operations and maintenance in OCONUS and CONUS locations with no impact to operational readiness.

b) Standard: Provide facilities, equipment, supply…