Attachment_11_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

XX August 2015 for the Intelligence and Electronic Warfare Tactical Proficiency Trainer (IEWTPT) Contract Number: W900KK-15-R-0010 Contractor’s name: TDB

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

The following FAR clauses apply based on contract type:

52.246-2 Inspection of Supplies – Fixed Price 52.246-3 Inspection of Supplies - Cost-Reimbursement 52.246-6 Inspection – Time-and-Material and Labor-Hour 52.246-8 Inspection of Research and Development – Cost Reimbursement

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the Contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Assigned KO: Glenda Torres Organization or Agency: Army Contracting Command - Orlando Telephone: (407) 380-4413 Email: glenda.m.torres.civ@mail.mil

b. Contract Specialist (KS) - The KS acts as an acquisition consultant and serves as liaison between the requesting program office, the Contractor, and the supporting contracting office.

Assigned KS: Aurora Ramirez Organization or Agency: Army Contracting Command - Orlando Telephone: 407-208-3495 Email: aurora.i.ramirez2.civ@mail.mil

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: TBD Organization or Agency: PEO STRI, PM ITTS-PdM STS Telephone: 407-384- Email: TBD

3. CONTRACTOR REPRESENTATIVES:

The following employees of the Contractor serve as the Contractor’s Program Manager and Task Manager for this contract.

a. Contract Coordinator – TBD Telephone: TBD Email:

b. Task Manager – TBD Telephone: TBD

PHONE (AFTER HOURS): TBD

Email: TBD

c. Program Manager – TBD Telephone: TBD Email:

d. Project Engineer – TBD Telephone: TBD Email: TBD

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The IEWTPT Statement of Work (SOW) (PEO-STRI-XX-XXXX), dated XX July 2015 and the IEWTPT Performance Specification (PRF-PT-XXXX), dated XX July 2015 delineate the tasks required by the Government. These tasks shall be subject to the following performance standards listed in the table below. When referenced SOW paragraphs contain sub-paragraphs, all sub-paragraphs are subject to inspection/evaluation unless specifically excepted.

SOW Paragraph -

3.1.2 Integrated Master Schedule (IMS)

SOW Paragraph -

3.1.3 Financial Management

SOW Paragraph -

3.1.9 Risk Management

SOW Paragraphs 3.1.11.1 Cybersecurity Accreditation; 3.1.12.8 Cybersecurity Information Technology (IT) Training; 3.2.6 Cybersecurity

SOW Paragraphs 3.1.12 AntiTerrorism (AT)/Operations Security (OPSEC); 3.1.12.3 AT Awareness Training for US Based Contractor Personnel Traveling Overseas;

3.1.12.4 iWATCH Training;

3.1.12.7 Requirement for OPSEC Training; 3.1.12.9 IA/IT Certification

Notes:

(1) Frequency can be adjusted based on contractor performance to ensure risk is adequately managed and mitigated.

(2) The Government technical team consists of subject matter expertise from the U.S. Army Intelligence Center of Excellence (USAICoE), PEO-STRI PM ITTS PdM STS, and Program Executive Office, Intelligence, Electronic Warfare and Sensors (PEO IEW&S).

(3) Methods of Surveillance are explained in Section 5 below.

5. Methods of QUALITY ASSURANCE Surveillance.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the Contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the COD KS, shall be responsible for monitoring the Contractor’s performance in meeting a specific performance standard/AQL.

A. Direct Observation. (Can be performed periodically or through 100% surveillance.)

B. Management Information Systems (MIS). (Evaluates outputs through the use of management information reports. Best used for general surveillance and may need to be supplemented by periodic inspections.)

C. Periodic Inspection. (Uses a comprehensive evaluation of selected outputs. Inspections will be as required.)

D. Progress or status meetings.

E. Analysis of contractor's progress reports. (Evaluate cost, schedule, etc.)

F. Performance reporting. (Evaluate metrics for a specific time period. Develop metrics or use metrics found in MIS.)

6. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions. Additionally, surveillance results may be used to prepare Performance Assessment Reports through the Contract Performance Assessment Reporting System (CPARS).

Performance will be documented using the Department of Defense standard colors for Performance Assessments. The standard colors, with their definitions, are as follows:

a. Exceptional (dark blue). Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

b. Very Good (purple). Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

c. Satisfactory (green). Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

d. Marginal (yellow). Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

e. Unsatisfactory (red). Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. Any report may become a part of the supporting documentation for fixed fee payments or other actions. The COR will document performance in the COR Tracking tool. Additionally, surveillance results may be used to prepare Performance Assessment Reports in CPARS.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the Contracting Officer and the Contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR will document performance in the COR Tracking tool. In any case the COR shall document the discussion and place it in the COR file.

The Contractor shall acknowledge receipt of the issue in writing. If necessary, the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The Government will also state how long after receipt the Contractor has to present this corrective action plan to the COR and Contracting Officer. The Government shall review the Contractor's corrective action plan to determine acceptability.

Any documentation detailing unacceptable may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO. Additionally, surveillance results may be used to prepare Performance Assessment Reports in CPARS.

8. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall take periodic measurements as specified in the AQL column of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

At a minimum, the COR shall meet with the Contractor on a bi-weekly basis via teleconference sessions and quarterly at the contractor’s facility to assess performance and shall provide a written assessment.

Prepared by:

TBD

Contracting Officer’s Representative