Questions and Responses for W81K04-20-R-0033 (Final).xlsx

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Brooke Army Medical Center-General Clerks II & III and Translation/Interpreter Services
Solicitation number
W81K04-20-R-0033
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Sheet1

QuestionQUESTION / COMMENTRESPONSE
1Page 74, PWS 5.3. Interpreter Services, Equipment, Basic Services states, “….The interpreter vendor services shall be provided under the direct control and general supervision of the government.”If the interpreter vendor services are “under the direct control and general supervision of the government,” is that personal services?Page 74, PWS 5.3. Interpreter Services, Equipment, Basic Services states, “….The interpreter vendor services shall be provided under the approved request by the government and direct supervision f the contractor.”
2The cost of translation and interpretation vary by language. Is there a separate pricing sheet other than the CLIN pricing starting on page 4?There is not separate pricing by language however historical data is provided. Also, separate CLINs have been created to break out the translation and interpretation services.
3What are the most common languages requested at BAMC for interpretation and translation services? This will help us with orienting interpreters to meet the needs of BAMC.See Attachments 2 and 3
4Can you please break down the frequency of each language requested for 2019 and/or 2020? (Example: 50% Spanish, 20% Arabic, etc.)See Attachments 2 and 3
5Is there a font size and type requirement for proposals?See Addendum to 52.212-1, C. Proposal Preparation Instructions
6Is there a page limit for the Technical Quality Proposal volume?See Addendum to 52.212-1, C. Proposal Preparation Instructions
7The RFP instructions do not include specific instructions on what to provide for past performance. How many contracts can be submitted? Is there a time frame for what is considered recent etc.?See Addendum to 52.212-1, C. Proposal Preparation Instructions
8Is there a Page limit for Past Performance? And is it to be submitted in a separate volume?See Addendum to 52.212-1, C. Proposal Preparation Instructions
9What company currently provides legal interpreter and translation services?Deaf Interpreter Services, Inc. (210) 545-2946; Voiance Cyracom Language Solutions (520) 745-9447; Stratus InDemand, Inc. (206) 973-2651; Stratus InDemand/AMN Healthcare Language Services (727)205-1653.
10Are all services identified in PWS 5.1 done only by contractors, or are any GS employees used to augument the contracting staff?There are two GS employees that can be used to augument but will not be replaced once they depart or retire.
11What is the length of lunch break for contractor staff?Since this is a non-personal service, it is not up to the Government to dictate lunch and break lengths however historically the lunch breaks have been 30 mins.
12Do contractor staff receive two 15 minutes breaks per 8 hour shift?Since this is a non-personal service, it is not up to the Government to dictate lunch and break lengths however historically the breaks have been allowed.
13How many “Information Desks” are there that require General Clerk staffing?29 General Clerks total; 27 General Clerk II, 2 General Clerk III.
14How many General Clerks are required for each shift at each Information Desk?Central Communication 6 GCII 24/7; Bedtowers 3 GCII 24/7; Medical Mall 3 GCII 24/7; Coto - South 3 GCII 24/7; Coto - North 3 GCII 24/7; Moreno Clinic 2 GCII M-F 0730-1930; GCIII Lead 5 days a week during the dayshift; GCIII Training 5 days a week during swing shift.
15What requirement distinguishes where the 2 General Clerk III positions are required versus where the 27 General Clerk II positions are required?GCIII is the Lead and Training positions. The Lead and Training staff are responsible for the rest of the GCII.
16The solicitation refers to a “Trainer”. Is this a required position and is it a full time requirement?Yes, it is a required full time position.
17The solicitation refers to “Shift Supervisors”. Are these required positions and are these positions included in the staffing headcount of 29 stated for the General ClerksThe shift supervisors are the GS CPTS on duty. They will assist your staff with complaints, etc. They are there to ensure that the contractors are able to perform their duties without interference
18Since the positions requested are SCA, could the government provide the mandatory occupational codes and titles?Refer to 52.222-42

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