Attachment 2 - VRI Summary By Language Report.pdf

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Brooke Army Medical Center-General Clerks II & III and Translation/Interpreter Services
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W81K04-20-R-0033
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VRI Cal l Summary By Language Parent Account Name: Brooke Army Medical Center

Account Name: Brooke Army Medical Center

Total Calls: 182

Total Minutes: 2,573

Avg. Answer Speed (Sec):14

Avg. Duration (Min): 14

Start Date: December 01, 2020

End Date: January 31, 2021

Created on: March 26, 2021 @ 10:37

Created by: cspitzig

Minute Percentage by Language

Spanish ASL Arabic Korean Mandarin All Other Languages

5.52%

3.69%

7.77%

8.78%

12.59% 61.64%

Language Minutes Calls Avg. Duration Avg. Speed of Answer % of Total MinutesRollover Calls

1,586 119 13.33 10 61.6%0Spanish

324 32 10.13 15 12.6%0ASL

226 3 75.33 74 8.8%0Arabic

200 9 22.22 29 7.8%2Korean

95 4 23.75 6 3.7%0Mandarin

64 8 8.00 14 2.5%0Hindi

30 3 10.00 51 1.2%0Vietnamese

25 2 12.50 5 1%0Japanese

VRI Cal l Summary By Language Parent Account Name: Brooke Army Medical Center

Account Name: Brooke Army Medical Center

21 1 21.00 6 0.8%0CDI

2 1 2.00 13 0.1%0French

Total 14 141822,573 2

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