Questions and Responses for W81K04-20-R-0033 (03252021).xlsx
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- Solicitation number
- W81K04-20-R-0033
- Issued by
-
Department of the Army Medical Command
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 3 - Interpreter Report.pdf | ||
| Attachment 2 - VRI Summary By Language Report.pdf | ||
| W81K0420R0033-0004 (Modification).docx | DOCX document | |
| Questions and Responses for W81K04-20-R-0033 (Final).xlsx | XLSX spreadsheet | |
| W81K0420R0033-0004 (Conformed).docx | DOCX document | |
| W81K0420R0033-0003 (Modification).pdf | ||
| W81K0420R0033-0003 (Conformed).pdf | ||
| W81K0420R0033-0002 (Modification).docx | DOCX document | |
| W81K0420R0033-0001 (Conformed).docx | DOCX document | |
| W81K0420R0033-0001 (Modification).docx | DOCX document | |
| W81K0420R0033-0002 (Conformed).docx | DOCX document | |
| BAMC GCTI W81K0420R0033 (Released).pdf |
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Sheet1
| Question | QUESTION / COMMENT | RESPONSE | |
| 1 | Can you provide historic data sufficient to allow us to determine how many FTEs are required and to differentiate them between General Clerk II and III? | Historical data provides that typically 28 to 30 General Clerks are required to support services at BAMC. There are typically 2 General Clerks III and the rest are General Clerks II. As this is a performance based service, the contractor will be responsible to provide the necessary manpower to support the services at BAMC for this requirement. | |
| 2 | Can the Government disclose any “workload data?” How many hours of clerk, translation and interpretation services were required in prior years? | 2 General Clerks III are required 40 hours per week. General Clerks II is 1088 hours per week which is equivalent to 27 General Clerks. Approximately 1300 hours | |
| 3 | How are we supposed to price all translation / interpretation services for a year (CLIN 1002, et al) without knowing how many translators and interpreters (or translation and interpretation hours) are required? | Ref 1.6.8 Special Qualifications | |
| 4 | What is required for the technical proposal? The RFP mentions the award criteria is LPTA, but we don’t find anything further on the technical proposal requirements. | Ref 52.212-1 Instructions to Offerors in regards to proposal submission | |
| 5 | Is there an incumbent? If so, please provide name and contract number. | Action Staffing Solutions, W81K04-19-P-0013 | |
| 6 | Is there an incumbent on this effort? If so, can the Government provide the incumbent contract number? | See question 6. | |
| 7 | As an IDIQ contract, please clarify how Offeror's can accurately price CLINs 0001, 1001, and 2001 as monthly units? Put another way, are Offeror's expected to price the entirety of estimated IDIQ staffing levels as monthly units? | Task orders will be issued with performance based on a monthly basis. For example, a task order will be issued for 1 Jul - 30 Sep and therefore the CLIN will reflect as 3 months. Another task order may be issued for 1 Jul - 31 Dec and the CLIN reflects as 6 months. | |
| 8 | As an IDIQ contract, please clarify how the Government would like Offeror's to show the basis of estimate within the staffing plan? | Ref 52.212-1 and Part 5 | |
| 9 | As an IDIQ, please clarify how the Government would utilize CLINs 0001, 1001, and 2001 for Task Orders? The UNIT implies a monthly cost of services for General Clerks II and III, so we are confused as to how task orders can be issued (for example, the Government issues a Task Order for 2 General Clerk II's and 1 General Clerk III, and another Task Order for 4 General Clerk III's, but the CLIN structure is not designed for that solution? | Task orders will be issued with performance based on a monthly basis. For example, a task order will be issued for 1 Jul - 30 Sep and therefore the CLIN will reflect as 3 months. Another task order may be issued for 1 Jul - 31 Dec and the CLIN reflects as 6 months. | |
| 10 | Can the Government provide how many FTEs have historically supported this effort? | See question 1. | |
| 11 | Is this a Single Award IDIQ or Multiple Award IDIQ? | This requirement is for a single award IDIQ. | |
| 12 | Is a GSA contracting license required to service this contract? | No | |
| 13 | Do you have historical usage & frequency of the following services needed? Ex. Minutes used monthly or annually: Telephonic Interpreting, Video Remote Interpreting, ASL Interpreting, Onsite Interpreting, Document Translation | Telephonic Interpreting 550hrs., Video Remote Interpreting 200hrs., ASL Interpreting 200hrs., Onsite Interpreting 350hrs., Document Translation 769 hrs. | |
| 14 | List of languages that need to be interpreted or translated | Mostly all languages, but Spanish, Korean, Arabic, German are mostly requested. | |
| 15 | Is this is a combined synopsis/solicitation and if so, does the Government intend to follow the procedures outlined in FAR Subpart 12.603? | Evaluation will be accomplished as spelled out in 52.212-1 and 52.212-2 | |
| 16 | The Solicitation is referenced as W81K04-20-R-0033, which indicates a fiscal year of “2020” for the RFP, is the solicitation number correct for fiscal year 2021? | Yes, the solicitation number is correct. | |
| 17 | Will the Government provide the historical and/or estimated workload data for pricing purposes? | Historical data provides that typically 28 to 30 General Clerks are required to support services at BAMC. There are typically 2 General Clerks III and the rest are General Clerks II. As this is a performance based service, the contractor will be responsible to provide the necessary manpower to support the services at BAMC for this requirement. | |
| 18 | Will the Government amend the date in Paragraph (d) to match CLIN 3001 delivery date? | CLIN 3001 is a CMR CLIN the date is correct. Please read CLIN in its entirety. | |
| 19 | Does overtime have to be added via modification to the contract if the requirement is already in the PWS? | The contract does not have to be modified to add overtime, it is covered under the Surge CLINs. | |
| 20 | Will the Government provide additional information to adequately price the 24/7/365-day requirement for General Clerks I and II? | 2 General Clerks III are required 40 hours per week. General Clerks II is 1088 hours per week which is equivalent to 27 General Clerks | |
| 21 | What is the delivery timeframe for providing the Government CCHI and/or NBCMI certificates? | Contract Award Date. 252.204-7019 at time of propose submittal | |
| 22 | Is the “new contract employee three week training program” the Government’s new employment orientation (NEO) or is this the contractor’s new employee training program? If it is a contractor’s new employee training, why is “three-week” referenced? | It is total training combined | |
| 23 | Will the Government be providing keys to the Contractor? If so, will the Government identify the keys in the Government Furnished Items and include key control requirements in the PWS? | The contractor will have no need for keys | |
| 24 | Will the Government provide training on the communication pager or intercom system that the contractor staff will be using? | Train the trainer will be provided by the government | |
| 25 | What is a “mega system” and what is the delivery timeframe for the AOD report? Is this a deliverable? | The mega probe system check tempatures of cooling systems that contains pharmicutical supplies. AOD must report to the area as soon as possible to physically check these unit's temperatures | |
| 26 | Who is the breakage and safety issues reported to and what is the timeframe? | Immediately to the PMO | |
| 27 | Is a contractor permitted to “issue and receive keys” and ensure “accountability” without the proper key control processes and procedures or is this an inherently government function? | This is a government function | |
| 28 | If the Government intends for the contractor to perform key control functions, will the solicitation and PWS be updated to include the applicable clauses and requirements? | There are no key control functions | |
| 29 | Who are “appropriate hospital staff” and what is the delivery timeframe for reporting safety and facilitation violations/defects? Is this a deliverable? | Immediately to the PMO | |
| 30 | Page 74, PWS 5.1.24 states, “Perform preventive maintenance on government equipment are fully functional to include: video remote interpreter units, code pagers and all other equipment. Create work order for any equipment that is not functional.” | ||
| Is this requirement within the general scope of General Clerks II and III? | Yes, this is a requirement because this equipment must be functional to operate an effective Communication Center | ||
| 31 | Will the Government provide training on the “preventive maintenance on government equipment?” | Yes | |
| 32 | How often is the “preventive maintenance” performed? | Every shift change. | |
| 33 | Who receives the work order for the non-functioning equipment and what is the delivery timeframe? Is this a deliverable? | Report to PMO for non-functional equipment immedately when discovered | |
| 34 | How will the contractor manage the interpreter services if they are under government “control and general supervision?” | There is a tracking log to manage the services, the government only authorized the services to ensure the request for services are within the PWS | |
| 35 | Is the translation and interpretation only related to American Sign Language (ASL) in English only? In other words, is this requirement ONLY related to the deaf and hard of hearing, who understand English? | No, All languages. | |
| 36 | What level of translation aptitude is required for the deaf and hard of hearing translators and interpreters (Level I, II, III, IV, V, or Master)? | Medically certified, TJC | |
| 37 | Are translations for any foreign languages expected under this contract? If so, which languages and what aptitude of translators are required - Novice (High, Mid, and Low), Intermediate (High, Mid, and Low), or Advanced (High, Mid, and Low)? | Advanced medical/legal certification in all language | |
| 38 | Will the Government provide a phase-in for transitioning of services? | No. | |
| 39 | Are there minimum requirements for the General Clerks such as experience, education, and skillsets? | Ref Part 5, Specific Tasks | |
| 40 | Will the Government incorporate into the solicitation a deliverables table with all required deliverables? | Refer to the Solicitation | |
| 41 | Will the Government provide specific instructions to offerors for technical approach/capability page limit and content? | Ref 52.212-1 Instructions to Offerors in regards to proposal submission | |
| 42 | Page 111, Addendum to FAR 52.212-2, Evaluation, Step 2 states, “Conduct technical evaluations beginning with the lowest priced proposal. If the lowest priced proposal is determined to be technically unacceptable, then the next lowest priced proposal will be evaluated.” | Amendment 0001 describes the technical factors for this requirement. | |
| 43 | What is considered “technically acceptable?” | Amendment 0001 describes the technical factors for this requirement. | |
| 44 | Can the government please provide an estimated number of labor hours to be worked by all General Clerk II and IIIs as part of all awarded orders for the base period of this engagement? | 2 General Clerks III are required 40 hours per week. General Clerks II is 1088 hours per week which is equivalent to 27 General Clerks | |
| 45 | Given the IDIQ structure of this engagement, can the government please confirm how it intends to evaluate price as part of the LPTA evaluation criteria for this solicitation. | An amendment has been issued to better detail the evaluation process. | |
| 46 | Would the agency like the Technical and Price submitted together as one volume, or separately as two volumes? | Ref 52.212-1 Instructions to Offerors in regards to proposal submission | |
| 47 | For the submission of the proposal, does the offeror need to follow a specific format in terms of font style and size, Page Size, etc.? | Ref 52.212-1 Instructions to Offerors in regards to proposal submission | |
| 48 | Does the offeror need to provide resumes for the Key Personnel? | No. | |
| 49 | Does offer need to submit the QASP with their proposal? | The offeror does not need to submit a QASP. | |
| 50 | Does offer need to prepare their response according to the 52.212-1 provision clause? | The offeror needs to prepare their response according to FAR 52.212-1. | |
| 51 | Please advise on the number of past performances that are needed to be submitted with the proposal. Would the agency be willing to accept past performance from the offeror's subcontractors? | Ref 52.212-1 (b)(10) in regards to Past Performance | |
| 52 | Does offer need to complete and include all the FAR clauses in the proposal response? | Yes. | |
| 53 | If the offeror does not have a reverent experience in one of the requested services ( General Clerk & Translator/Interpreter) but has the strong experience in other service, would the agency be still willing to accept our proposal? | Yes. | |
| 54 | The beta SAM Description states that this solicitation is “is issued as a request for quotation”, however, the SF 1449 states the solicitation is an RFP. Could you clarify whether this solicitation was intended to be issued as an RFQ or RFP? | This is a RFP. | |
| 55 | Given that the due date for questions and the final submission are the same, could you confirm the current due date for final proposal submissions for this effort? | The due date for final proposal submissions is 26 March 2021. Ref Amendment 0001 | |
| 56 | Is there any incumbent? please provide contractor number, vendor name, amount, and period of performance. | Action Staffing Solutions, W81K04-19-P-0013, current period of performance ends on 31 March 2021. | |
| 57 | Are the incumbent contractors eligible to bid? | Yes, this is a competitive 8(a) requirement. | |
| 58 | What is the contract value of the project? | The offeror should send in their proposed pricing. | |
| 59 | Can the government provide resumes required for key personnel or other labor Categories? | Resumes are not required. | |
| 60 | How many FTEs required for this effort? | Historical data provides that typically 28 to 30 General Clerks are required to support services at BAMC. There are typically 2 General Clerks III and the rest are General Clerks II. As this is a performance based service, the contractor will be responsible to provide the necessary manpower to support the services at BAMC for this requirement. | |
| 61 | Can the Past performances be submitted from both prime and subcontractor or all past performance should come from the prime contractor? | Ref Addendum to 52.212-1, Volume III-Past Performance, paragraph 2. | |
| 62 | Government needs any Past Performance Questionnaires for this effort? | Past Performance Questionnaires were not included for this requirement. | |
| 63 | Can the government please provide any Security clearance required for resource or offerors? | National Agency Check with Inquiries (NACI) | |
| 64 | Can you provide us with a seniority list? | This information can be provided after award | |
| 65 | Can the government please provide a preference for proposal submission as related to presentation? Would you prefer Volumes? Font sizes? Will a preferred matrix for pricing be made available or preferred? | Ref 52.212-1 Instructions to Offerors in regards to proposal submission | |
| 66 | Can you please provide either the number of clerks required or a workload estimate? | Historical data provides that typically 28 to 30 General Clerks are required to support services at BAMC. There are typically 2 General Clerks III and the rest are General Clerks II. As this is a performance based service, the contractor will be responsible to provide the necessary manpower to support the services at BAMC for this requirement. | |
| 67 | Is the government requesting a FFP hourly rate for CLINS 0001, 1001, and 2001? | All CLINS are FFP. | |
| 68 | If a FFP hourly rate required for CLINS 0001, 1001, and 1002, should they be priced at the General Clerk II or General Clerk III rate? | Historical data provides that typically 28 to 30 General Clerks are required to support services at BAMC. There are typically 2 General Clerks III and the rest are General Clerks II. As this is a performance based service, the contractor will be responsible to provide the necessary manpower to support the services at BAMC for this requirement. | |
| 69 | What languages are required for CLINS 0002, 1002, and 1003? | CLIN 0002 is for required overtime for special events, 1002 is for the next option year. CLIN 1003 is for the Interpreter Services which is billed according to services used | |
| 70 | Translation and interpretation are normally priced separately per language and per task (translation is per hour or per word, interpretation is per hour, VRI is per minute, and prices depend on language). How should CLINS 0002, 1002, and 1003 be priced? | CLIN 0002 and 1002 explained above. 1003 is priced as used. | |
| 71 | For which positions is Surge Overtime required? | General Clerk II | |
| 72 | If a monthly rate is required for CLINS 0001, 1001, and 2001, can you please provide the number of General Clerks II and General Clerks III that are required per shift? | 2 General Clerks III are required 40 hours per week. General Clerks II is 1088 hours per week which is equivalent to 27 General Clerks | |
| 73 | If a monthly rate is required for CLINS 0001, 1001, and 2001, can you please confirm the General Clerks II and General Clerks III are required 24 hours a day, 7 days a week, 365 days per year? | General Clerks III are not but General Clerks II are required. (see question 27) | |
| 74 | What is the deadline for solicitation questions? | The due date for solicitation questions is 19 March 2021 | |
| 75 | If work may be required at outlying clinics associated with BAMC in the San Antonio area, are mileage costs reimbursable? Which positions may need to perform work at outlying clinics? | Mileage costs will not be reimbursable because positions are on Joint Base San Antonio (JBSA), Fort Sam Houston (FSH). Moreno Clinic is the only outlying clinic for the General Clerks that is located on JBSA FSH. Community Base Medical Homes and Camp Bullis are the only clinics located outside of JBSA, FSH | |
| 76 | Who are the current incumbents? | The incumbent contractor is, Action Staffing Solutions. | |
| 77 | What are the current incumbent’s rates? | The government cannot provide the incumbents rates. | |
| 78 | Page 4, Line items lists "Translation/Interpretation Services", implying both are the same. Please note that "interpretation" refers to spoken language and "translation" refers to written text. Can you confirm BAMC is seeking both interpretation and translation service? | Both over all completes the one service. It encompasses sign language, in person, video visibility, telephonic, and or written translation | |
| 79 | Page 4, Line Items listed translation/interpretation services as the same price. Please note that interpretation services are typically charged per hour and written translation services are charged per word. Can the line items be modified to reflect these charges? | These services are invoiced as utilized so it can be modified | |
| 80 | Will General Clerks II and II be required to also be bilingual as well? | No | |
| 81 | What languages has BAMC found to be the most difficult to fulfill? | None | |
| 82 | What is the cancellation policy in the event BAMC cancels a scheduled interpretation assignment with last minute notice? The industry standard for interpretation services has always been a 48 hour or two-business day cancellation policy. This cancellation policy is required in order for professional interpreters to have enough time to seek replacement work for those assignments that get cancelled and are not billable. | Different for every sub-contractor providing the services. They will provide us their cancellation policy, etc. | |
| 83 | How many scheduled assignments did the Department cancel with less than 48 hour notice in 2019 and/or 2020? | BAMC has never cancelled any requested services. Most are emergency requested due to our Level I Trauma mission | |
| 84 | How many emergency/last minute (less than 48 hours notice) requests did you receive in 2019 and/or 2020? | Don’t have the exact number but is was under 20 | |
| 85 | Does BAMC have interpreters and/or translators on staff? If so, how many and for what languages? | No. | |
| 86 | It is industry standard that spoken language interpreters are secured with a 2 hour minimum for each assignment. I do not see that in the RFP, would you consider adding it? | We are invoiced for services utilized | |
| 87 | Due to the ongoing COVID-19 pandemic, will BAMC consider utilizing telephonic/video remote interpretation services as well? | This is a part of the requirement as well as onboard services | |
| 88 | Will translation of documents be required to be performed on-site? If so, what is the average length in words and/or pages of these documents? Typically, short documents (prescription labels, etc.) can be sight translated. However, longer documents may require additional manpower including editing and formatting. | No, they are emailed or faxed to the individual providing the services and returned via email or fax | |
| 89 | How does BAMC currently organize their requests – do they all go through one team or is it decentralized? | The request comes from the Communication Room only. All request are validated and documented | |
| 90 | Will our interpreters be required to purchase a parking pass? What are the parking fees? | No | |
| 91 | What is the current contract number? | The current contract number is W81K04-19-P-0013. | |
| 92 | Page 4, Line Items requests a price for Contractor Manpower Reporting (CMR) and states "Annual CMR requirement shall be rendered Not Separately Priced (NSP)" Can you please elaborate what this statement means? | There is no pricing for the CMR CLIN(s) so the government cannot be invoiced for the CMR CLIN(s). | |
| 93 | Where can we find more information regarding contractor manpower reporting? | There is a quick start guide listed on www.sam.gov. | |
| 94 | Page 4, Line Items lists Surge Overtime and states "This CLIN shall be used to cover not to exceed 500 surge hours." Does this 500 hours limit apply only to interpretation/translation services or does it also include the General Clerks II and III? | This CLIN is only for the General Clerks II and III |
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