Attachment_0011-_Quality_Assurance_Surveillance_Plan_(QASP).docx
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W58RGZ-11-R0003
| QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) |
| Attachment 0015 |
21 May 2010
| W58RGZ-17-R-0001 |
| QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) |
AVIATION AND MISSILE
RESEARCH, DEVELOPMENT, AND ENGINEERING CENTER
PROTOTYPE INTEGRATION FACILITY
Attachment 0011 9 Nov 2016
1. INTRODUCTION
The AMRDEC Prototype Integration Facility (PIF) is a Government Owned, Government Operated (GOGO) facility/concept that focuses on assembling and integrating the necessary Government and industry expertise to render a true rapid response to their customers. The PIF has the mission of Rapidly Equipping the War fighter in support of Current Operations, Prototype Development, Modifications and Upgrades, Sustainment, and Bridging Technology Gaps of Department of Defense and other federal agency requirements. The prime contractor supports the AMRDEC PIF in accomplishing this mission.
The contractor provides program management, design and analysis, three-dimensional (3D) modeling, rapid prototyping, mechanical fabrication, advanced composites, printed wiring board fabrication, circuit assembly and test, circuit board fabrication and plating, cable/wiring harness assembly, electrical and mechanical assembly, platform integration, aircraft modification, field retrofits, operations support, documentation support, and sustainment support in Continental United States (CONUS) and Outside the Continental United States (OCONUS). These efforts support all new and existing platforms, systems, subsystems, parts, items, and components, and emerging future technology.
2. PURPOSE
This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to assure that systematic quality assurance methods are used to ensure that the Contractor performs in accordance with the statement of work (SOW) and that the Government receives an acceptable level of products and services. The QASP is used to monitor the contractor’s quality management system and to ensure continued focus on: understanding and meeting customer requirements; considering processes in terms of added value; obtaining results of process performance and effectiveness; and improving processes continually based on objective measurement.
3. AUTHORITY
Authority for issuance of this QASP is provided under FAR 46.4, which provides for inspection and acceptance of the articles, services and documentation to be called for by the Contracting Officer or his duly authorized representative.
4. SCOPE
To fully understand the roles and the responsibilities of the parties, it is important to first define the distinction in terminology between the Quality Control Plan (QCP) and the Quality Assurance Surveillance Plan. The Contractor, not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The Contractor develops and submits his QCP IAW FAR 52.246-4 and FAR 52.246-5 for Government approval in accordance with contract deliverables. Once accepted, the Contractor uses the QCP to guide and to rigorously document the implementation of the required management and quality control actions to achieve the specified results. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective, and are delivering the results specified in the contract.
5. GOVERNMENT RESOURCES
The following definitions for Government resources are applicable to this plan:
Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate the contract and make related determinations and findings on behalf of the Government.
PIF Quality Manager - A person designated by the AMRDEC Engineering Directorate to serve as the PIF Quality Manager to provide daily Government surveillance and oversight of the Contractor’s quality control efforts to assure that they are timely, effective, and are delivering the results specified in the contract.
6. RESPONSIBILITIES
The Government resources shall have responsibilities for the implementation of this QASP as follows:
Contracting Officer - The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interest of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.
PIF Quality Manager - The PIF Quality Manager provides quality assurance surveillance of all contractor design, development, fabrication, and service activities and assures that the Contractor’s quality control efforts are timely, effective, and are delivering the products and/or services specified in the contract.
7. METHODS OF QUALITY ASSURANCE SURVEILLANCE
A. Description of Surveillance Methods
(1) Daily review and assessment of the development and implementation of AS 9100, “Quality Management Systems – Requirements”. Assessment includes Contractor participation in the writing, approval, training, and implementation of the Quality Assurance Manual and related processes.
(2) Review and assessment of Inspection Summaries on a weekly basis.
(3) Schedule Internal Audits and assure Audit Conduct on all PIF processes at least once a year.
(4) Review and assure adequate usage and closeout of all Corrective and Preventive Action Requests on a monthly basis.
(5) Review and assess PIF Material Review Board (MRB) actions on a monthly basis
B. Implementation of Surveillance Methods
The PIF Quality Manager will perform his surveillance duties in a manner that will in no way result in contractor employees being managed as though they are Government employees. A formal, arms-length relationship shall be maintained with the contractor at all times in order to avoid even the appearance that the contract is for personal services. Communications with contractor’s employees on contractual matters shall only be through the contractor employee(s) designated by the contractor to supervise the contractor employee(s).
8. DOCUMENTATION
The PIF Quality Manager will maintain a complete quality assurance file by assuring that all quality records required by AS 9100 are developed and maintained. The PIF Quality Manager will schedule and host a Management Review of the Quality Management System on a quarterly basis. All senior managers of the PIF are required to participate in the Management Reviews (including the Business Operations Lead or a Contracting Officer’s Representative). The purpose of the Management Reviews are to ensure that the PIF quality management system continues to be suitable, adequate and effective, and to evaluate the need for any change that may be required, including the quality policy and quality objectives. All required quality data developed and maintained by the quality management system will be analyzed, summarized, and presented by the PIF Quality Manager to the Management Review attendees. The PIF Quality Manager’s assessments will reflect how well the contractor is performing under the terms of the contract. Minutes of the Management Reviews will be published and include all quality assurance data presented and utilized by the PIF Quality Manager to assess contract performance. The Contracting Officer will be provided a copy of all Management Review minutes.
9. PERFORMANCE REQUIREMENTS
The Management Review will include reviews, analyses, and assessments of the contractor’s performance under ISO 9001 and other contract requirements. The PIF Quality Manager will include the following metrics in the Management Reviews, as applicable:
AWARD TERM METRICS AND MEASURES
| Metric |
| Goal |
| Responsibility |
| Point of Contact |
(M1.1) Order Execution Plan (OEP) Submission Time (average submission time less than or equal to measure and 80% of all orders received less than equal to measure)
| · Category A: Labor/travel only orders |
| 10 day average |
| Contractor |
| Program |
Manager
| · Category B: Orders below the threshold for Certified Cost or Pricing Data; no subcontractors |
| 20 day average |
| Contractor |
| Program |
Manager
| · Category C: All other orders |
| 40 day average |
| Contractor |
| Program |
Manager
| (M1.2) OEP First Time Acceptance Rate |
| ≥ 95% |
| Contractor |
| Program |
Manager
| (M2.1) Actual Cost vs. Negotiated Cost |
| ≥ 95% |
| Contractor |
| Program |
Manager
| (M2.2) Cost Overrun Limit (no cost overruns exceeding 10% of negotiated ceiling) |
| 0 |
| Contractor |
| Program |
Manager
| (M3.1) Actual Completion Date vs. Scheduled Completion Date |
| ≥ 95% |
| Contractor |
| Program |
Manager
| (M3.2) Actual Completion Date vs. Scheduled Completion Date for Order Deliverables or Key Milestones |
| ≥ 95% |
| Contractor |
| Program |
Manager
| (M4.1) Government Project Lead (GPL) Feedback |
| ≥ 90% |
| Contractor |
| Program |
Manager
| (M4.2) Product Quality for Order Deliverables |
| ≥ 95% |
| Contractor |
| Program |
Manager
| (M4.3) PIF Yield |
| ≥ 92% |
| Contractor |
| Program |
Manager
| (M4.4) Corrective Action Reports (CAR): The contractor shall have no repeat CARs. |
| 0 |
| Contractor |
| Program Manager |
| (M5.1) Limitations on Subcontracting |
| > 50% |
| Contractor |
| Program |
Manager
| (M5.2) Competitive Subcontracts |
| > 30% |
| Contractor |
| Program |
Manager
These metrics will be used to monitor, manage, and report the effectiveness and efficiency of the contract. Metrics have been established to measure Contractor performance.
A. Award-term metrics. There are five types of award term metrics: those associated with the 1) order award process, 2) project cost, 3) project schedule, 4) project performance, and 5) subcontracting. Each of these five, qualitative metrics has specific sub-metrics and quantitative measures.
1. Metric 1 (M1): The contractor shall support consistent and predictable Order award process steps:
a. (M1.1) Order Execution Plan (OEP) Submission Time: OEP submission time includes two measures. (1) The contractor’s average OEP (i.e., proposal) submission time in calendar days should be less than or equal to the specified days in each category. (2) 80% of all OEPs for each category must be received less than or equal to the specified time period for that category. The measure starts at the time the contractor is requested to provide a proposal to a SOW and ends at the time when ACC-RSA receives the proposal. The categories and specified time periods are as follows:
Category A 10 days: Labor/travel only orders
Category B 20 days: Orders below the threshold for Certified Cost or Pricing Data (per FAR 15.403-4) and have no subcontractors
Category C 40 days: All other orders
b. (M1.2) OEP First Time Acceptance Rate: The rate OEPs are accepted on their first submittal to ACC-RSA. The contracting officer will determine if the OEP is acceptable. First pass yield must be 95% or greater by category.
2. Metric 2 (M2): The contractor shall complete orders at or under the negotiated cost with respect to contractor-induced cost overruns:
a. (M2.1) Actual Cost vs. Negotiated Cost: The actual cost of the project shall complete at or under the negotiated amount (including any Government-induced adjustments) 95% of the time.
b. (M2.2) Cost Overrun Limit: The contractor shall not induce a cost overrun exceeding 10% of the negotiated ceiling of any order.
3. Metric 3 (M3): The contractor shall complete orders on or before the scheduled completion date.
a. (M3.1) Actual Completion Date vs. Scheduled Completion Date: The actual completion of the project should occur on or before the scheduled completion date (including any Government-approved extensions that are not contractor induced) 95% of the time (i.e., the contractor shall have no more than 5% contractor-induced extension requests and a scheduled completion date that is missed or extended due to a contractor-induced extension will be tallied as a missed completion date). This shall be measured against the performance completion date or delivery date as specified in the order.
b. (M3.2) Actual Completion Date vs. Scheduled Completion Date for Order Deliverables or Key Milestones: The actual completion/delivery date of the project’s Contract Data Requirement List (CDRL) items or identified key milestones shall be on or before the scheduled completion date (including any approved, Government-induced extensions) 95% of the time (i.e., the contractor shall have no more than 5% contractor-induced extension requests and an approved scheduled date that is missed or extended due to a contractor-induced extension will be tallied as a missed completion date).
4. Metric 4 (M4): The contractor shall complete orders in compliance with technical performance requirements.
a. (M4.1) Government Project Lead (GPL) Feedback: GPL feedback with respect to performance (not schedule or cost) must exceed a score of 90. This metric is intended to capture the contractor’s performance in regards to how they were tasked under the PIF contract. The PIF GPL for each task order will complete a Customer Satisfaction Survey. Scores will be normalized across all GPLs. Ratings for the pre-award and post-order award time periods will be assessed. The PIF GPL Satisfaction Goal is greater than 90%.
b. (M4.2) Product Quality for TO Deliverables: Hardware and CDRLs shall be accepted the first time received/inspected 95% of the time.
c. (M4.3) PIF Yield: PIF yield refers to the total number of accepted inspections divided by the total number of inspections. The contractor shall have a yield of greater than 92% for the aggregate of logistics products (e.g., hardware, maintenance work orders, drawings).
d. (M4.4) Corrective Action Reports (CAR): The contractor shall have no repeat CARs.
5. Metric 5 (M5): The contractor shall conduct effective subcontracting.
a. (M5.1) Limitations on Subcontracting: Limitations of subcontracting, compliance with FAR 52.219-14: The contractor shall meet the requirements on limitations of subcontracting by performing 50% or more of the cost of manufacturing the supplies, not including the cost of materials.
b. (M5.2) Competitive Subcontracts: Challenging goals will be established to incentivize the contractor to compete subcontracts and material purchases. The minimum requirement will be established at 30% of total subcontract and material dollars, but may be improved based on the successful offeror’s proposal.
B. Profit/Fee Adjustment metrics. As previously described, after EOY4 evaluation is complete, the contract enters what has been termed a dead zone, where the contractor is no longer motivated by additional award term extensions. The same metrics described in the previous section will continue to be used for evaluating profit/fee adjustments during the dead zone.
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