Attachment_0002__QASP.doc

Quality Assurance Surveillance Plan Software Engineering Center Platform Mission Equipment Software Branch

W56JSR-17-R-0005 Task Order 0001

4 April 2017 Table of Contents

31.0 Vision

31.1 Purpose

32.0 Authority

33.0 Scope

44.0 Government Resources

45.0 Responsibilities

56.0 Methods of QA Surveillance

57.0 Documentation

58.0 Performance Ratings and Criteria

10Appendix 1 - Corrective Action Report (CAR)

11Appendix 2 - Customer Complaint Record

12Appendix 3 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP) Software Engineering Center Platform Mission Equipment Software Branch

1.0 Vision

To provide outstanding system/software engineering support with cost effectiveness to customers while ensuring reliability, maintainability, interoperability, and configuration integrity of the software components for mission equipment.

1.1 Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure the systematic quality assurance methods are employed in the administration of this performance-based service. The intent is to ensure that the contractor performs in accordance with the performance objectives and the Government receives the quality of services called for in the contract. Task Order 0001 provides for support services to Software Engineering Center (SEC) Platform Mission Equipment Software Branch (PMESB).

· Provide system/software engineering and integration support for Aviation Systems, Tactical Air Traffic Control, Position/Navigation/Terrain systems, and Command and Control systems.

· Provide support for Post Deployment and Post Production (PPSS/PDSS) activities for the Platform Mission Software Equipment Branch systems described in Appendix B System Description.

· Provide MIL-STD-1553 engineering, validation and testing, and system integration.

A properly executed QASP will assist the Government in achieving the objectives of this procurement.

2.0 Authority

Authority for the issuance of this QASP is provided under the Contract Section E Inspection and Acceptance, which provides for inspections and acceptance of the services and documentation called for in service contracts to be executed by the Contracting Officer or a duly authorized representative.

3.0 Scope

A. The QASP is put in place to provide Government surveillance oversight of the contractor’s efforts to assure that they are timely, effective and are delivering the results specified in the contract.

B. The contractor’s performance under this Contract will be evaluated by the Government as described in this QASP. The first evaluation will cover the period ending twelve(12) months after the effective date of the award with successive evaluations being performed for each twelve-month period thereafter until the end of the Period of Performance or until the completion of the contractor's performance (if a completion type Order). For each period, the Government will evaluate the contractor’s performance. The evaluation will encompass all work performed by the contractor at any time during the period but will not include cumulative information from prior reports.

4.0 Government Resources

The following definitions for Government resources apply to this plan:

· Contracting Officer - A person duly appointed with authority to enter into (Procuring Contracting Officer (PCO) or administer (Administrative Contracting Officer (ACO) contracts and make related determination and findings on behalf of the Government. The PCO for this contract identified in section G. The ACO will be designated upon award. Contracting Officers are appointed via a written warrant, which sets forth limitations of authority.

· Contracting Officers Representative (COR) - An individual appointed in writing by the PCO to act as his/her authorized representative to assist in administering the contract. The COR will be named in the resulting contract. The limitations of authority are contained in a written letter of appointment.

· Alternate Contracting Officers Representative (ACOR) - An individual appointed in writing by the PCO to act as his/her authorized representative to assist in administering the contract. Like the COR, the ACOR will be designated in the resulting contract. The limitations of authority are contained in a written letter of appointment. The ACOR may act in the capacity of the COR when the COR is not available.

· Government Project Leads (PL) - The COR designates one or more individuals Government Project Leads to assist in administering specific projects under the contract.

5.0 Responsibilities

The following Government resources shall have responsibility for the implementation of this QASP:

· Contracting Officer (KO) The Contracting Officer ensures the performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer who assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractors performance. The Contracting Officer provides QASP input to matters relating to Tables 5 and 6.

· Contracting Officers Representative (COR) The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor's technical performance in accordance with the COR appointment or delegation letter. The COR is not empowered to make any contractual commitments or to authorize any changes on the Governments behalf. Any changes that the contractor deems may affect the contract price, terms or conditions shall be referred to the Contracting Officer for action.

· Alternate Contracting Officers Representative (ACOR) The ACOR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s technical performance in accordance with the ACOR appointment or delegation letter. The ACOR is not empowered to make any contractual commitments or to authorize any changes on the Governments behalf. Any changes that the contractor deems may affect the contract price, terms or conditions shall be referred to the Contracting Officer for action.

· Government Project Leads (PL) - The Government Project Leads is responsible for assisting in administering a particular project under the contract. A Government PL cannot, in any manner, alter the scope of the contract, make commitments, or authorize any changes on the Government's behalf.

6.0 Methods of QA Surveillance

A. QASP - The below-listed methods of surveillance shall be used by the COR in the technical administration of this QASP. The QASP will be a determinant factor in the decision to exercise any Option period.

B. Contractor Performance Assessment Report System (CPARS), the marketplace for information technology, engineering, and management support services, is very competitive. As such, the successful offeror has a vested interest in the Government generated CPARS under this contract. Additionally, an evaluation using the CPARS format will be performed at the end of each year of performance. The Government will address the quality of product or service, schedule, cost control, business relations, and management for this procurement. As this information may affect future source selections throughout DoD, and the continuation of the order, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

7.0 Documentation

In addition to providing quarterly reports to the Contracting Officer, the COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Governments performance of the quality assurance function. All such records will be maintained for the life of the order. The COR shall forward these records to the Contracting Officer at termination or completion of the order.

8.0 Performance Ratings and Criteria

A. The Government will evaluate the contractor's performance. The Contracting Officer, utilizing input provided by the COR, will assign one of the following Overall Performance Ratings:

OVERALL PERFORMANCE RATING

B. Performance Evaluation Criteria: The contractor’s performance will be evaluated using the standards and acceptable quality levels (AQLs) identified in W56JSR-17-D-TBD Task Order 0001 performance work statement (PWS) section 3.2 through and including 3.2.3.9. The criteria evaluated and associated rating is as follows:

Criteria: Task Performance

Criteria: Staffing

Criteria: Timeliness

Criteria: Customer Satisfaction

Criteria: Problem Resolution

Criteria: Responsiveness

Criteria: Communication

Criteria: Cost Management

Criteria: Cost Reporting

Appendix 1 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY FORMCHECKBOX

MAJOR FORMCHECKBOX

MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

FORMCHECKBOX

ACCEPTED FORMCHECKBOX

REJECTED

12. CLOSE DATE

Appendix 2 - Customer Complaint Record

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 3 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. FORMCHECKBOX

DEFICIENCY (CHECK ALL BOXES THAT APPLY)

FORMCHECKBOX

NEW

FORMCHECKBOX

REPEAT

FORMCHECKBOX

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE FORMCHECKBOX

CONCUR FORMCHECKBOX

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. FORMCHECKBOX

CONCUR FORMCHECKBOX

NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS