Attachment___30_PWS_APPLIANCE_REPAIR_CONTRACT.docx

PERFORMANCE WORK STATEMENT (PWS)

Domestic Appliances Repair Contract (ARC) IMCOM-E, GSE/G4 Furnishings Branch

Part 1 General Information

This is a non-personnel services contract to provide Domestic Appliance Repair Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. At the beginning of the performance period (Phase In) of the contract, the Contractor must have within their staff a sufficient number of technicians to perform a minimum of 60% of the technical requirements. Full performance of all technical requirements will be required after the first 30 days and throughout the life of the contract. The Prime Contractor must perform a minimum of 60% of the total contract requirements with his in house technicians. The remaining technical requirements may be subcontracted.

1. Introduction: The purpose of this acquisition is to provide Domestic Appliance Repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH). Attachment # 13 and # 17 list all sites in Europe and the estimated quantity of installed appliances in those areas that are subject to this contract. These services consist of on-call repairs and management of Common Standard Item Parts used in the support thereof. This requirement is designed to ensure that the Domestic Appliances are repaired in accordance with established commercial practices and the performance standards as specified herein.

This requirement consists of services not expected to be consistent in daily or monthly volume. Drawdown situations in some communities and the movement of personnel between communities are expected during the life of this contract, resulting in volume decreases in some communities and increases in other communities. See clause 52.211-16 Variation in Quantity for specifics on the increase and decrease amounts. Government owned spare parts from closing Communities shall be inventoried and returned to the US Government warehouse facility. The Contractor shall perform to the standards in this contract.

1.1 Background: IMCOM-E, GSE/G4 Furnishings Branch has a requirement for the repair of freestanding “NOT Built-in” Domestic Appliances for the Army Theater in Europe. The purpose of this acquisition is to provide appliance repair services for Army Family Housing, Unaccompanied Soldier programs and Army Civilians (AFH/UPH) at the locations shown in Attachment # 22.

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this PWS and under the direction of the Contracting Officer (KO). See also Paragraph 1. Introduction.

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), Host Nation, and local laws, regulations, standards, provisions, and directives. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other Contractors.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S, Host Nation, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS. Any data created by the contractor will fall under the data rights described in section 1.6.22 of this PWS.

1.3 Scope: The Contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, Common Standard Item Parts, and all required reporting to perform appliances repairs services as identified in this PWS. Freestanding Domestic Appliances to be supported may be either U.S. or European specification (Attachment # 17 Listing of estimated quantity of installed US and EU appliances in Europe) and include but are not limited to: Ranges, gas and electric; refrigerators and freezers; dishwashers, washers, dryers and non-industrial icemakers. Microwave ovens are not repairable items and are not included in this contract.

If the Contractor performs work as directed by someone other than the KO, or performs work outside of the scope of this contract, the Contractor does so at its own risk with no obligation implied by the Government to pay for, or accept liability for, that work. Any work performed outside of the scope of this PWS will not be invoiced or paid.

1.4 Functional Areas: The work under this contract will be performed at customer’s homes, Troop buildings, at the Contractor shop (this only applies to the Benelux Area), and at local FMO’s.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years.

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period:

1. A Phase-In/Phase-Out period of approximately 30 days will be provided at the start of the Base Year. The Base Year will be effective for a period of 12 months.

2. Upon award, the Contractor shall provide a milestone plan within five (5) calendar days. The contractor will receive an acceptance or rejection notification from the KO.

3. The Contractor will be provided during phase-in period a Machine Legible Fabricate Number list (MLFB list), Attachment #10 (this Attachment is subject to change during the life of this contract) that shows appliance models, stock numbers, manufacturers, and year of acquisition of each appliance type in Europe and their cross referenced MLFB number. The MLFB number is a 4-5 digit number which starts with a letter designating the type of appliance and ends with a 3-4 digit serial number.

4. The Contractor shall use the web-based Computerized Maintenance Management Software package called Domestic Appliance Repair Management System (DARMS powered by MicroMain) for all duties associated with this contract. The Government will provide the Contractor with software licenses, logon credentials and user training for DARMS a minimum of 7 - 15 days of the phase in period. Database software issues can be forwarded to the GSE/G4, FMB DARMS Database manager (DBM). The DARMS DBM will forward the technical problems to the DARMS Contractor with expected turnaround time of 24 – 36 hours.

5. Phase-In. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this Contract. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. This period will be approximately 30 calendar days in duration.

6. The Contractor shall maintain ISO 9001:2008 or ISO 9001:2015 certification for the duration of the contract. The Contractor shall provide this certificate to the KO and the COR NLT 5 days prior to contract start date.

7. During the phase-in period, the Contractor at a minimum shall:

(1) Identify a main and alternate POC for this contract who will be responsible to coordinate phase- in tasks and be the point of contact for the Government during the life of the contract;

(2) Establish a Contractor’s Project Management Office to coordinate phase-in tasks and be the point of contact for the Government during the phase-in.

(3) Recruit and hire necessary personnel

(4) Obtain all required certification and clearances, including police good conduct certificate for personnel;

(5) Develop und submit all required deliverables.

(6) Attend post-award meetings as required; and

(7) Establish service facilities and provide addresses and phone numbers to KO and the COR 5 days prior to full start of contract

(8) In accordance with PWS Section 5.7, the Contractor is required to start maintaining sufficient quantities of repair parts on hand (GFP and Common Standard Item Parts) to ensure that repairs are completed within the time frame specified in this contract.

8. Phase-Out Plan. The services to be provided in the proposed contract are vital to the U.S. Government, and continuity must be maintained at a consistent level without interruption. Within three (3) months after performance start, the Contractor shall provide to the COR for approval a plan for a 15 calendar day phase-out period. The plan shall include, but is not limited to, procedures to accomplish a 100 percent inventory and transfer of hand receipts.

9. Phase-Out. At the end of this contract the Contractor shall provide an updated inventory of all Government furnished parts. This inventory shall be provided to the COR within five (5) days before the end of the contract performance period. The inventory shall be in Microsoft Excel format created from DARMS on a compact disk or the media which is being utilized at the end of the contract period.

10. The out-going Contractor shall operate in good faith with the successor to ensure the continuity and consistency of the services under the proposed contract.

11. At the beginning of the performance period (Phase in) of the contract, the Contractor must have within his staff a sufficient number of technicians to perform a minimum of 60% of the technical requirements. Full performance of all technical requirements will be required after the first 30 days and throughout the life of the contract. The Contractor must perform a minimum of 60% of the total contract requirements with his in house technicians. The remaining technical requirements may be subcontracted.

12. All Government furnished parts are stored at Contractor facilities near each of the sites in Europe (Attachment # 13) as well at the GSE/G4, FMB Warehouse in Sembach. The incoming Contractor/s shall pick up the Government furnished parts from these locations.

13. The incoming Contractor(s) shall coordinate with the COR for the exact date(s), IAW milestones. After receipt of said property, it is the incoming Contractor's responsibility to distribute those parts to his Service Vehicles.

14. It is the incoming Contractor's responsibility to verify the receipt of parts against the inventory list provided by the outgoing Contractor. The verification will be made at the FMO in the presence of a Government Representative.

15. Repair parts from service vehicles: On the last working day of this contract, the outgoing Contractor will drive his service vehicles to the local FMO and turn over parts (inventoried and signed) to the Government.

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager (CM) and Alternate Contract Manager (ACM) who are available by telephone on each working day (Mo –Fr), including American holidays, during the hours 07:30 through 16:30. The Contract Manager/Alternate Contract Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, and mobile telephone number of the Contract Manager and Alternate Contract Manager. Both the Contract Manager and the Alternate Contract Manager, shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract.

1.6.3 Contractor Responsiveness: The Contract Manager and Alternate Contract Manager shall be available for telephone communication or site attendance, with the COR, as required by the COR, during the hours 07:30 through 16:30, Monday through Friday. The Contract Manager and the Alternate shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

The contractor shall take minute meeting notes of the meeting. Minute meeting notes shall be provided within three (3) working days after the meeting to the COR with no more than three (3) re-writes for grammar and spelling errors. If the COR does not respond within five (5) days, the minute meeting notes become final.

1.6.6 Recognized Holidays:

US Holidays: Work on U.S. holidays occurring during the normal workweek is authorized. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively. But there will be limited contact with the Government personnel in case of issues requiring the Governments action will not be addressed until the next duty day.

Host Nation Holidays: Work Shall Not be performed on local Host Nation* holidays occurring during the normal work week. All local host nation holidays are listed in contract clause CCE-204-4000

* Local host nation holidays occur in the region/state where contract performance takes place.

1.6.7 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control: The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.8.1 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall submit their draft QCP and a signed copy within thirty (30) calendar days after contract award. The QCP shall be submitted within thirty (30) calendar days of contract award to the COR. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the QCP procedures. The contractor shall submit QCP changes within five (5) calendar days to the COR for review and acceptance prior to implementation. The Contractor shall be responsible for internal Quality Control (QC) that ensures satisfactory performance of this contract. The Contractor shall maintain an ISO 9001:2008/2015 certification for the duration of the contract. The Contractor shall provide this certificate to the KO and the COR NLT five (5) days prior to contract start date. The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services to be performed hereunder. Records of all inspection work carried out by the Contractor shall be kept complete and available to the Government upon request during the period of the contract. Among other means of inspection, the Contractor shall:

The Contractor agrees that the supplies or services performed under this contract shall be covered by the most favorable commercial warranties the Contractor gives to any customer for such supplies or services and that the rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract. If an appliance breaks again within 2 weeks of the last repair due to the same reason, the Government shall not pay for the 2nd repair. This doesn’t apply if a cannibalized part was used for the previous repair.

Milestone for QC Plan:

• Final Plan provided to the KO and COR within thirty (30) days of Contract Award

• Government shall review and return the Final Plan within thirty (30) days.

• Revised Final provided to the Government within thirty (30) days of Government Review

The Contractor shall identify in writing, no later than five (5) working days prior to Contract start date, an individual by name within the Contractor's organization who shall be responsible, as the QCM, for overall management of the Contractor's Quality Control Plan (QCP) and have the authority to act in all Contractor Quality Control (CQC) matters for the Contractor. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

The Contractor shall provide a POC (and alternate) for each Area identified under this contract. The POCs shall be responsible to respond and troubleshoot actions and customer complaints within their Area, within 2 working days.

1.6.9 Quality Assurance: The COR, QA Specialist, and the local Appliance Inspector will inspect in compliance with Contract terms throughout the Contract period. Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance Requirements Summary (PRS). The Government will monitor the Contractor's performance under this Contract by performing inspections using the PRS. The PRS is used primarily to determine if the Contractor is performing all required outputs. The PRS also indicates for the prospective Contractors the importance of each required service. The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The PRS will also contain penalties for Non-Compliance.

1.6.10 Place of Performance: The work under this contract will be performed at customer’s homes, Troop buildings, at the Contractor shop (this only applies to the Benelux Area), and at local FMO’s.

1.6.11 Type of Contract: The Government will award a Firm Fixed Price IDIQ Contract.

1.6.12 Security Requirements:

a. Safety: The Contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

b. Security/Program: Contractor personnel performing work under this contract and require access to US Government facilities must comply with the Local National Screening Program in Germany, AE Regulation 604-1. Contract requirement: AT/OPSEC (Anti-Terrorism/Operations Security) review of Contractor will be performed. It is the Contractor’s responsibility that all affected employees and also sub-Contractors personnel will complete all applicable trainings (e.g. AT Level I training) available at following website: https://atlevel1.dtic.mil/at. Certificates of completion shall be forwarded to the COR 30 days after contract award.

c. AT Level I Training: All Contractor employees, including Subcontractor employees, requiring access to Army installations, facilities and controlled-access areas will complete AT Level I awareness training within 30 calendar days after contract award or effective date of incorporation of this requirement into the contract whichever is applicable. The Contractor will submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after training is completed by all employees and Subcontractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at.

d. iWATCH/iSALUTE Training: The Contractor and all associated Subcontractors will brief all employees on the local iWATCH/iSALUTE program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 10 calendar days after new employees commence contract performance, with the results reported to the COR within 10 calendar days after training completion.

e. OPSEC Training: According to AR 530-1, new Contractor employees must complete Level I OPSEC training within 30 calendar days after start of Contractor performance. All Contractor employees must complete OPSEC awareness training annually, and shall submit the certificates to the COR.

f. Once the contract is in operation, the Contractor shall ensure that any new personnel are properly qualified to access the installation and meet the requirements under paragraph 5.9 Contractor Personnel of this PWS.

g. Background Checks: The Contractor and, as applicable, Subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the U.S. Government, the Host Nation Government, the military installation, and the country’s population, nor shall the Contractor or Subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by the U.S. or Host Nation Government. Criminal checks will verify if a person is wanted by local or Host Nation authorities or if that person or Contractor is restricted from doing business with the Host Nation Government or the United States. All Contractor and Subcontractor personnel who do not consent to a background check will be denied access to the U.S. Military Installation. Information required to conduct a background check includes but is not limited to: full name, driver’s license number, and/or social security number, and date of birth of the person entering the installation and completion of a background check questionnaire. The Contractor shall provide this information using the forms provided by the COR and shall submit it in conjunction with the Contractor’s request for installation or vehicle passes.

h. Employee Identification Badges: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall furnish their employees with an identification badge, which has the company name, the technician’s name and employee number. The badge shall be laminated or otherwise treated to prevent changes to the data. Badge must be worn on the outer clothing, chest high, and be visible at all times.

i. Searches: The Contractor shall inform his personnel that they may be subject to search when entering or leaving the installation.

j. Disclosure of Information: Neither the Contractor nor any of his employees shall disclose or cause to be disseminated any personal information (such as social security number, home address, or home telephone number) concerning any customer or member of a customer's family except in the course of performing the tasks specified in this contract, or to appropriate authorities when approved by the Contracting Officer and COR.

k. Installation Rules and Regulations: The rules and regulations of the installation where services are performed shall apply to the Contractor and his employees while on the premises of such installation. These regulations include but are not limited to: Presenting valid identification for base entrances, obtaining and using vehicle passes for all Contractor-owned and/or privately owned vehicles, obeying all posted directives, and providing strict adherence to U.S. military security police direction in instances where security police have been dispatched to a particular location.

l. Installation Access: For the purpose of executing this contract, all contracted employees will be granted specific installation access credentials. These credentials (IACS Cards) will specify the garrison where work will be performed and will therefore allow the employee access to the installations within that garrison’s footprint. IF there is an occasion requiring the employee to deliver to or pick up from installations outside the home garrison, a temporary access control credential will be provided. At no time will a contracted employee be granted a “general” access pass for all or several garrisons, with the exception of managerial contracted employees after official approval. Should a contracted employee be moved to another garrison for a place of work; all previous access control credentials will be revoked and new restricted access control will be provided for the new garrison. It is the ultimate responsibility of the COR to insure access is granted only as required for the execution of this contract.

1.6.13 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor is responsible for 100% replacement of lost, stolen or damaged property that occurs while under the Contractor’s responsibility. The Contractor shall report every theft, robbery, and traffic accident in accordance with Host Nation laws to the police and provide a copy of the report to the COR. Theft or loss of installation passes shall be reported no later than the next working day to the COR, the Provost Marshall and the Installation pass office.

1.6.14 Key Control: N/A

1.6.15 Special Qualifications:

a. The Contractor shall utilize only qualified personnel, trained and experienced in the repair and maintenance of Domestic Appliances (US and European specifications), who have completed an apprenticeship recognized by the State authorities of the country concerned (e.g., "Abgeschlossene Gesellenpruefung fuer Elektromechanik, Elektroinstallateur, Kaeltetechnik, oder Gas-und Wasser-Installationshandwerk"). A minimum of one technician qualified to "Meister", “Elektrotechniker”, or “Ingenieur” (or national equivalent in the Netherlands, Belgium or Italy) level and licensed by State authorities and local utility supply companies to perform repair services on gas, water, and electrical utility lines is required to be at each Contractor’s area. This person shall verify and sign all WO’s performed as the technician’s supervisor. Repair/services and Safety tests in accordance with VDE 701 are authorized by qualified journeymen electrician (min 3 years’ experience with Domestic Appliances are required).

i. The Contractor shall provide a current certificate to demonstrate that current and potential technical personnel are certified in VDE 0701-0702 or national equivalent in land of where service is to be performed per location as well as a resume, curriculum vitae (Lebenslauf), or certificate of employment (Arbeitszeugnis) for each technician which demonstrates at least 3 years of experience providing repairs on domestic appliances.

b. The following listed laws and/or technical rules need to be considered but are not limited to include any industry standards changes/additions during Contractors work performance. VDE 0701-0702

• Bundes-Imissionschutzverordnung (BImSchV) - Federal Emission control regulation

• Technische Anleitung zur Reinhaltung der Luft - technical guidance of air pollution

• Technische Anleitung zum Schutz von Laerm - technical guidance for noise protection

• DIN EN 378 (Teil 1 – 4) - DIN EN 378 (Part 1 – 4)

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.17 Contracting Officer Representative (COR):

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. The COR shall request specific data elements and reporting. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR(s) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 Key Personnel:

The following personnel is considered key personnel on the Contractor side:

1. Contract Manager (CM) and Alternate Contract Manager (ACM).

The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer and COR within five (5) calendar days after contract start date. The Contractor shall provide written notice to the KO and COR prior to changing Contract Manager or Alternate Contract Manager no later than five (5) working days prior to the change The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or his/her alternate shall respond within one (1) hour during Contractor’s regular duty hours (see para. 5.9 e.) to the KO or COR when requested.

2. Quality Control Manager (QCM). The Contractor shall identify in writing, no later than five (5) working days prior to Contract start date, an individual by name within the Contractor's organization who shall be responsible, as the QCM, for overall management of the Contractor's Quality Control Plan (QCP) and have the authority to act in all Contractor Quality Control (CQC) matters for the Contractor.

3. Service Personnel. The Contractor shall utilize only specialized, knowledgeable and empowered journeymen, trained and experienced in the repair and maintenance of US and European specification Domestic Appliances. Contractor shall provide training to his personnel throughout the life of the contract on existing appliances currently in use as well as new models introduced during the life of the contract, both US and European. The Contractor(s) shall coordinate the training on new appliance models with each local FMO and the GSE/G4, FMB QA Specialist. The FMO will set aside one (1) each of each new appliance type in order for Contractors to conduct training.

All Personnel data identified in point 1 - 4 shall be forwarded to COR upon any and every change.

The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70), Appendix H.

• Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

• Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

• Level III - Personnel must be able to speak and write the English language correctly and fluently. They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

Required Levels of Proficiency for English Languages under this Contract:

1.6.19 Identification of Contractor Employees: Contractor employees shall identify themselves as contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

a. Personnel Appearance. Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat, and professional appearance while on duty. The Contractor shall provide employees with uniform shirts with a company logo, and an identification badge (which shows the company name, the technicians name and employee number) issued by the company. The Contractor's personnel shall not present an unfavorable appearance, reflect discredit upon or embarrass the Installation, the Department of the Army, or the U.S. Government. The removal from the job site or dismissal of Contract personnel from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The Contractor shall provide service personnel with a dedicated means of communication. At no time will service personnel request to use a customer’s telephone.

b. Service Vehicles. The Contractor shall provide Service Vehicles to all technicians answering to service calls and ensure that these vehicles are furnished with all necessary tools, parts, repair manuals and test equipment as stated in Attachment # 5 to support all locations in such way to ensure all orders for services can be executed satisfactorily within the given response time as per PWS section 5.2 and to minimize repeat calls. The Vehicles shall bare viewable stickers which show the contract number (minimum letter size shall be 12 cm, black letters on white background), Company name and telephone number. The Contractor shall ensure that employees who will be expected to operate motor vehicles as part of their duties, including standby and substitute drivers:

(1) Hold a current, vehicle operator’s permit, valid for the area of operation, to operate the particular type and size of equipment to be provided.

(2) Will not use, or be under the influence of, intoxicants or any drug substance which might affect their ability to operate the equipment safely.

The Contractor-furnished vehicle shall be maintained in a neat, presentable, and operational condition, and shall meet the inspection standards of the National Government of the area of operation. No Contractor vehicle shall be cleaned or washed on Government property.

1.6.20 Contractor Travel: N/A

1.6.21 Other Direct Costs: N/A

1.6.22 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.23 Organizational Conflict of Interest: Contractor and Sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.24 Safety: The Contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.6.24.1 Safety Plan and Program: N/A

1.6.25 Environmental Compliance: N/A

1.6.25.1 Environmental Compliance Plan and Program: N/A

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Sub-Contractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Sub-Contractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

Off Post dwellings - Private Rental dwellings owned by private landlords.

On Post dwellings - Government housing dwellings On Post or Government leased dwellings in Army communities greater than 25 homes located off post.

Miscellaneous Expendable Supplies - Supplies that include but are not limited to Refrigerants like R134 or R600, nitrogen for purging, soldering materials, leak detection spray, wire lugs and end caps, insulation banding, wire nuts, connector blocks, silicon spray, screws, nuts, washers, wall plugs, cable bands, hemp, sealing paste, Teflon sealing tape, leak detection spray. Those supplies are considered as normal business costs and the Contractor shall not purchase or invoice those Miscellaneous Expendable Supplies as Common Standard Item Parts.

Common Standard Items - Are Common Standard Item Parts such as outlets, power cables, plugs, clamps and hoses and shall be reimbursed at the prices listed in the appropriate Price Exhibit (see Attachment # 18 Common Standard Item Parts)

2.2 Acronyms

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Services: N/A

3.2 Facilities: The Contractor shall repair appliances in Government owned facilities (local FMO’s) throughout Europe.

3.3 Utilities: The Government will provide all utilities at the Government facilities (FMO’s) for the Contractor’s use in performance of tasks outlined in the PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish the repair of appliances.

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, Common Standard Item Parts and all required reporting to perform appliances repairs services as identified in this PWS.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall provide all necessary materials, supplies and equipment other than government furnished parts (GFP) to meet the requirements under this PWS.

4.4 Equipment: The Contractor shall provide all necessary equipment to meet the requirement under this PWS.

PART 5

SPECIFIC TASKS

5.1 Basic Services:

a. The Contractor shall perform repairs, management of equipment and Common Standard Item Parts. The Contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, Common Standard Item Parts and all required reporting to perform appliance repair services as identified in this PWS. Freestanding Domestic Appliances to be supported may be either U.S. or European specification and include but are not limited to: Ranges, gas and electric; refrigerators and freezers; dishwashers, washers, dryers and non-industrial icemakers. Microwave ovens are non-repairable items and are not included in this contract.

b. The Contractor shall not perform work that is not on the Service Request or covered under this contract (e. g. repairs on built-in appliances or industrial appliances). Work in vacant quarters is prohibited and shall not be invoiced or paid.