Attachment 0023 - Appendix A Non-ASC Customer (USARAK CMRT) - 02 NOV 22.pdf

A p p e n d i x A

P e r f o r m a n c e W o r k S t a t e m e n t S u p p l e m e n t U n i t e d S t a t e s A r m y A l a s k a ( U S A R A K ) C o m m a n d

Ma i n t e n a n c e R e a d i n e s s T e a m s

November 2022

USARAK CMRT Appendix A Page 1

A.1 Materiel Maintenance – General

A.1.1 The USARAK G4 Command Maintenance Readiness Team (CMRT) provides sustainment management oversight for all Modified Table of Organization and Equipment (MTOE) assigned forces in USARAK. The USARAK G4 is responsible for the compliance of USARAK sustainment policies and procedures, and evaluates and performs programs of instruction to MTOE and Tables of Distribution and Allowances (TDA) units to ensure maintenance and logistic operations are conducted in the most cost effective, and efficient manner while complying with local, federal and Department of the Army requirements. This requires working concurrently with the strategic providers to maximize and achieve end-to-end support to the war fighter. The contractor shall provide reach back capability through the USARAK G4 to provide in-depth analysis and recommendations concerning automated supply systems and materiel maintenance functions utilizing a contractor-provided staff of professional logisticians with in-depth knowledge of logistics policies, principles, procedures and regulations. The contractor’s team will consist of experts in their field that include Materiel Integration, Maintenance Readiness, Materiel Readiness, GCSS-Army integration support, and other selected automated maintenance and supply systems. The contractor shall have a Program Manager located at USARAK G4 to be the primary point of contact for both the contractor’s staff and the USARAK G4. The contractor CMRT personnel will provide all reports, requests for information and status reports to the Program Manager who will work closely with the Contracting Officer’s Representative(s). The contractor shall perform a highly interactive support role in providing maintenance support through Logistics Information Systems and on-site support. Enterprise System Support must include Decision Support Tool (DST), GCSS-Army, and LIW. The contractor shall provide expertise in maintenance, supply, and transportation operations in a unit level quality surveillance and an oversight role. The contractor will take these skills to the point of need and provide subject matter expertise in materiel maintenance performance throughout USARAK. The contractor will provide immediate, on-site maintenance, supply, and transportation analysis with resolutions to issues or reach back capability, monitoring trends in maintenance, supply, and transportation systems performance with the goal of identifying and resolving systemic problems in equipment repair, requisitioning parts and supplies, as well as distribution. The contractor shall assist in identifying and correcting short and long-term logistics problems that may relate to either maintenance, supply or transportation. The contractor shall provide functional analysis, recommendations, and resolution for problems related to operational effectiveness, reliability, and data integrity with a continuous focus on readiness.

A.1.2 In order to meet world-wide deployment requirements, USARAK units must be highly trained, well equipped, properly maintained, and logistically ready. This will be accomplished by closely monitoring materiel maintenance, supply, and transportation throughout USARAK by ensuring units meet Army readiness standards. The CMRT will perform these services in accordance with the Army’s Command Supply Discipline Program (CSDP) and all other applicable regulations outlined herein.

A.1.3 The United States Government uses a performance based format to provide the descriptions, instructions, and references in this document. This approach relies upon the experience of knowledgeable contractors to employ innovative techniques necessary to deliver successful work plans, staffing strategies and management approaches. As such, not all actions, responsibilities, requirements, constraints, or considerations associated with working in this flexible work environment are addressed. Requirements in each performance area identify the required service or

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USARAK CMRT Appendix A Page 2 deliverable. The government provides additional details or references when experience indicates a need exists to drive a specific effective and efficient outcome. The presence or absence, of these additional details, reflect the performance-based nature of this format and should not be construed to mean this performance based document lists all implied tasks necessary to achieve a successful level of performance. Referenced publications, regulations, and guidance in this PWS provide specific performance metrics; the contractor, subcontractors and its agents or representatives (herein the contractor) must adhere to those metrics unless specific relief has been given, in writing, by the contracting officer. Failure to meet the contract requirements (i.e. metrics or standards identified in this document), may result in a corrective action request (CAR), contract discrepancy report (CDR), cure notice, loss of fee or termination. All terms and conditions set forth in the PWS apply to the USARAK-specific effort unless otherwise directed by the PCO.

A.1.4 All work under this effort is subject to periodic inspection and on-the-spot performance assessment. All performance compliance visits and periodic inspection results will be supplied in writing describing the positive, neutral or negative results or determination(s). In the event the contractor is found to have failed to comply with contract requirements, corrective action will be initiated. The corrective action process will be governed by the applicable rules and regulations and administered by the PCO. Minor issues will normally be handled onsite with a CAR being issued at the discretion of the COR. For more serious issues and unresolved minor (to include repetitive minor problems) the COR may issue the contractor a CDR through the PCO. The PCO will present the CDR to the contractor with instructions. The government reserves the right to seek consideration in the event of unresolved contract discrepancies and serious incidents impacting the effort.

A.1.5 Work performed under this task order is not limited to current customer lists, program names or acronyms, or funding sources. All work within the scope of the effort is contemplated for inclusion in this task order. The absence of specific support references or to future support requirements will not be construed as out of scope within the materiel management, supply, maintenance and associated logistical functions. Additional requirements may, at the government’s discretion be added to this requirements task order. The preponderance of work under this task order will be conducted by the contractor at or in government-owned and furnished facilities (GFF); support throughout Army area of responsibility and will include: unit facilities; range/field locations; other government facilities; and by exception, at off-post / to-be-determined locations at or in the vicinity of Fort Wainwright (FWAK) and Joint Base Elmendorf-Richardson (JBER), Alaska. Other locations within the USARAK area of responsibility will be identified as needed during the course of this effort.

A.1.6 The contractor shall be the primary provider for the CMRT effort and will be responsible for all aspects of performance. This PWS provides a general depiction of the types and kinds of non-personal services that may be ordered. Contractor personnel are employees selected by the contractor and solely under its administrative control and supervision. The specific efforts required of the contractor are those task areas detailed in this document. The contractor will perform non-personal services in these primary areas. The contractor will be required to ensure all supporting requirements (e.g. implied tasks) required to fulfill the primary task areas are accomplished to standard using industry best practices, while continuously working toward reducing costs without increasing risk or sacrificing quality. The contractor shall ensure compliance with all applicable local, state and federal laws, regulations and policies. In the event of a conflict between any law, ordinances, construction codes, or regulations, the more stringent rule shall apply. Additionally, the contractor will ensure all work meets critical reliability rates or tolerances specified either in the PWS, identified

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USARAK CMRT Appendix A Page 3 by industry best practice, applicable technical manual or other publication cited within this document.

A.1.7 CMRT’s mission and supporting programs continue to evolve and are directly linked to continued Army readiness operations, therefore support requirements will continue to evolve during the life of this task order; efforts may increase, decrease or cease as Overseas Contingency Operations are carried out. The contractor’s roles and responsibilities will likely change, while still remaining within the general scope of this PWS, as will missions and functional areas to be supported. The information set forth herein is not necessarily all-inclusive and will typically change throughout the life of this contract to keep pace with program decisions, service requirements and technology.

However, any effort that involves support, or is required to accomplish support, within the aforementioned task areas to any designated entity is included in the scope of this effort.

A.1.8 The services provided under this contract are strictly non-personal in nature. Under this contract, no employer-employee relationship will exist between the government and the contractor and/or between the government and the contractor’s employees. No contractor employee will be directly supervised by the government. All individual employee assignments, and daily work direction shall be given by the contractor. If the contractor believes any government action, inaction or communication would create a personal services relationship, or appearance of, between the government and any contractor employee, the contractor shall promptly notify the contracting officer. Additionally, the contractor shall ensure all contracted employees fully understand the government–contractor relationship. All contractor employees must be fully aware that government personnel do not have direct authority over contractor personnel. Additionally, all contractor employees must fully understand that only the PCO has the authority to change the terms of the contract, only the COR has the authority to direct work, and both the PCO & COR can provide guidance.

A.2.0 The contractor shall provide the appropriate amount of highly skilled personnel with required

USARAK G4 logistics programs of instruction (POI), experience, and clearances in order to accomplish the work required under this PWS. All contractor personnel must be able to obtain a clean T1/NAC prior to start of contract/start of work. Additionally, the contractor must exercise due diligence in its hiring practices to validate required skills and ensure employee probity.

Moreover, the contractor shall provide its employees with detailed instructions on government policies (e.g. ensuring employees do not attempt to perform inherently governmental functions, understand what government entity is authorized to make contractual changes) and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications. The contractor shall not allow any employee that is not certified/trained /licensed for a particular task to perform such work (e.g.

Material Manager trained on DST).

A.2.1 Any deviation from this standard will be defined in subsequent modifications. Upon request, the contractor will ensure employees complete questionnaires and other forms for applicable security levels. Failure to obtain required security clearances may constitute a reason for non-performance.

The government will not sponsor interim clearances. The contractor is responsible for ensuring anyone requiring access to information has the appropriate clearance to do so.

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USARAK CMRT Appendix A Page 4

A.2.2 Additional customer support – When required and directed by the PCO, the contractor shall provide technical support or assistance at customer locations within the CMRT area of responsibility.

The impact of this additional customer support to current workload / capability must be assessed by the contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the contractor must contact the COR and the contracting officer prior to performing support or assistance. Additionally, as troop levels on the installation fluctuate, portions of the workload may be transitioned between the contractor and military units.

A.2.3 Neither the contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the ASC Public Affairs Office (PAO) is the only official spokesperson for the CMRT. No information will be released to the media without prior approval of the PAO, PCO or their authorized representative(s).

The contractor will maintain a signed non-disclosure agreement for each employee, available to the government upon request.

A.2.4 The contractor shall at times, as coordinated/approved by the COR, be required to work directly with military or government civilians on specific tasks within the CMRT areas of responsibility in order to facilitate completion of the task or to allow the military member or government civilian to gain experience at the task. Examples include but are not limited to: military working concurrently with contractor personnel; military personnel assistance, or DA Civilians working alongside contractor personnel. During these events, military or government personnel will report to the appropriate government chain of command. The contractor shall not have supervisory responsibilities for any military or government personnel.

A.2.5 The United States Army’s primary focus for this effort is receiving efficient and effective services support to USARAK G4 Maintenance Management Division by providing assistance and conducting selected tasks to units throughout USARAK in accordance with Army Regulation (AR) 750-1, USARPAC Regulation 750-1, USARAK regulations, policies and references as outlined in this PWS, accountability, asset visibility, and support team services. The contractor shall provide professional planning, management, operations and materiel maintenance to improve equipment and logistic performance and readiness. The effort will be team-centric providing assistance directly supported commands.

A.2.6 The contractor shall provide the appropriate amounts of qualified labor and management in order to effectively and efficiently establish, operate, and manage equipment repair facilities to

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USARAK CMRT Appendix A Page 5 include providing all required supporting functions and materiel. The contractor shall ensure professional execution of this effort in support of the G4 MMD mission as described above. All maintenance shops and supporting functions will be operated / provided in accordance with AR 750- 1, Army Materiel Maintenance Policy, and conducted in accordance with The Army Maintenance Management System (TAMMS) as outlined in DA PAM 750-8, DA PAM 750-1, AR 710-2, DA PAM 710- 2-2, applicable LIS publications (currently SAMS-IE, SAMS-1E, SAMS-2E), other Governmental regulations and directives as applicable, installation policies and procedures, and accepted industry standards for the safe and efficient operation of equipment repair shops and supporting functions.

The contractor shall perform required data cleansing in preparation for transition from current LISs to Global Combat Support System–Army (GCSS-A). Relief from these standards due to mitigating factors or a proposed change shall be requested through the COR.

A.2.7 The CMRT workload is derived from the current level of effort, and as determined by the projections based on the planning with supported entities. The CMRT workload is also affected by the various supported programs that require on-site support. All CMRT workload is expected to fluctuate over time in relation to the unit-specific operational tempo. Therefore, the contractor shall adjust manning levels in accordance with mission/resource analysis, priorities set by the COR; all within approved funding levels.

A.2.8 Support Locations – The contractor shall provide the majority of work using the provided organic Army or subordinate unit facilities as designated by the COR; however, the contractor shall also provide direct support throughout USARAK area of responsibility. The contractor shall provide direct support to outlying areas such as unit facilities (e.g. motor pools), various ranges/field locations, other government facilities, and by exception, off-post sites (CONUS only) for short duration missions. The contractor shall be co-located with the USARAK G4 for each location.

A.3.0 Key Personnel – No key personnel will be replaced without first notifying the Government and providing the replacement’s resume. The Government shall retain the right to disapprove replacements based on whether the replacement meets the qualifications outlined in the PWS. Any changes to the working status of key personnel shall be transmitted in writing to the KO and COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel become, or are expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days, the contractor shall promptly replace those personnel with personnel who possess qualifications equal to or better than those of the replaced employee. The contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination.

A.3.1 The three positions indicated below are key personnel. The contractor shall provide a lead logistics advisor/ instructor who shall be responsible for the overall performance under this contract.

The contractor shall also provide a USARAK G4 (POI) developer, who will be work in the Building 1 USARAK G4 Maintenance office, JBER. The team leaders will be responsible for logistics coordination and facilitating briefings, meetings, teleconferences, and other forms of communication or exchanges between USARAK G4 and other contractor personnel located at the various service locations. The contractor shall provide the names of key personnel in writing to the COR at the post-award conference. The Team Leads shall have full authority to act for the contractor on all contract matters

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USARAK CMRT Appendix A Page 6 relating to daily operation of this contract. The team leads shall be available to the Government between the hours of 8:00 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

A.3.2 Key Personnel are:

1. Maintenance Lead Instructor

2. Supply Lead Instructor

3. USARAK G4 (POI) Developer JBER Location

A.3.3 Specified Non-key Positions – The contractor shall also acknowledge that certain non- key positions are vital to the effort and although these positions are not key, the contractor has determined that these personnel are likely to have specialized skill or specific knowledge that is distinct to supporting this effort and are needed to enhance mission performance. These positions may or may not be service contract act applicable (e.g. travel office customer support). The contractor shall identify its specialized non-key positions in support of this effort. The contractor is not required to provide resumes for specialized non-key personnel.

A.3.3.1 The contractor shall possess a level of proficiency which enables the subject matter expert (SME) to utilize all systems effectively and as outlined in the PWS on a daily basis without the assistance from information system administrators or other SMEs.

A.3.3.2 The contractor is considered knowledgeable in areas outlined in the PWS when they can speak competently and completely regarding all standards, procedures, policies, requirements, methods and approvals pertaining to a particular topic area.

A.3.4 CMRT leads shall meet the minimum qualifications as outlined in section 2.5.6 of this PWS.

The Leads shall also meet the following qualifications: Shall have eight (8) years of military logistics management and operations experience and a minimum of five (5) years’ project management experience. The CMRT Leads will have the ability, skills and experience in preparing and presenting executive level correspondence, automated presentations, and briefings to senior military leadership. The Leads will prepare written correspondence, quarterly reports, evaluations and presentations in accordance with para. 1-7 and AR 25-50.

A.3.5 The contractor shall provide Instructor Subject Matter Experts (SMEs) at each assigned location. The SMEs shall have five (5) years’ experience in management and supervision of Army logistics programs evidenced by proof of experience submitted to the Government. The SMEs shall have a minimum of five (5) years’ experience in management of tasks involving the sustainment and maintenance of all Army supplies and equipment. The SMEs shall possess communication skills sufficient to clearly and succinctly correspond, orally and in writing, with senior Army leaders to include General Officers. Standards for written communications are outlined in AR 25-50. SMEs shall possess experience in the analysis of command logistics programs to include shortcomings, development of corrective recommendations and presentation of findings to the senior leadership for decision.

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USARAK CMRT Appendix A Page 7

A.3.6 The contractor shall provide a USARAK G4 (POI) Developer with the CMRT on site at JBER.

The USARAK G4 (POI) developer will possess knowledge, skills and abilities to ensure courses and USARAK G4 (POI) are current with the latest Army doctrine and systems. The USARAK G4 (POI) Developer must have and maintain the subject matter expertise in the areas of Army Sustainment to include maintenance, and all current applicable logistics regulations, management functions, and automated systems.

A.3.7 Minimum contractor personnel qualifications. All personnel performing under this contract shall meet the minimum requirements outlined below.

Minimum Qualifications

Subject Matter Experts (contractor personnel) must possess five years’ experience in the discipline to which they provide support.

The functional areas are as follows:

• The Army Maintenance Management System The Army Materiel Maintenance Policy

• Supply Policy Below the National Level

• Using Unit Supply Systems

• Physical Security

• Environmental Programs

Proficiency in the following Logistics Information Systems:

• GCSS-ARMY

• V-SAT

• Microsoft Office

Knowledge in:

• Army Award for Maintenance Excellence.

• Army Oil Analysis Program

• Army Warranty Program

• Sample Data Collection Program

• Army Modification Program

• Army Maintenance Floats

• Drivers USARAK G4 (POI)

• Product quality deficiency and/or improvement reports

• Administrative storage of documents and materiel

• Army tire retread program

• Tool improvement program

• National Maintenance Program

• Ground safety Notification System

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A.3.8 Identification of Contractor Personnel – All Contractor personnel shall identify themselves at all times by displaying badges and communicating their status in all meetings, teleconferences and conversations with government personnel. All documents or reports produced by Contractor employees shall be marked as Contractor-produced materials. All participation shall be disclosed.

A.3.9 Contractor Personnel Appearance and Performance – It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of or otherwise impaired by alcohol, drugs (illegal, prescribed drugs or over-the-counter), or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in industry-wide, acceptable business casual attire to present a professional appearance at all times.

A.3.10 USARAK G4 (POI) – The Contractor shall educate its employees, to ensure that they are adequately informed and understand FAR Subpart 9.5 and its underlying policy and principles. Each employee must know and understand the provisions of Subpart 9.5 regarding the necessity of safeguarding information from release to third parties outside the contractor and Government.

Educational methods may include formal USARAK G4 (POI), company policy, information directives, and internal procedures.

A.4 Location and Hours of Work – See TE

A.4.1 The Government will not authorize overtime (OT) or compensatory time under this contract.

Contractor shall ensure its personnel work a 40-hour work week. The contractor’s use of a flexible work schedule for its employees shall ensure coverage required.

A.5 Travel / Temporary Duty (TDY)

A.5.1 Travel to other government facilities may be required to meet requirements for compliance visits, USARAK G4 (POI), and/or evaluations throughout USARAK. FAR 31.205-46 defines allowable of travel costs. While the Joint Travel Regulations are applicable only to DOD civilian employees;

however, it will be used as a guide when considering fair and reasonable travel prices proposed.

A.5.2 The Contractor shall be required to travel to CONUS/OCONUS locations during the performance of this contract to attend meetings, conferences, and USARAK G4 approved POI. The

Army Corrosion Prevention and Control Program Army Battery Program Requesting and receiving CL IX Management CL IX Hazardous Materiel Stock Control

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USARAK CMRT Appendix A Page 9 contractor may be required to travel off-site and out of country in support of this PWS. OCONUS locations are limited to Alaska, Hawaii, Korea, and Japan. Contractor will be paid a fixed price set at contract award. All travel requires prior approval/authorization by the COR. Local travel within 50 miles of FWA and JBER is not separately priced or reimbursed under this effort.

A.5.3 Trip Reports – Upon completion of all travel outside the 50 miles radius of FWA or JBER, a trip report must be provided by the Contractor. All trips reports shall be submitted to the COR within five (5) working days from last day of trip. Trip reports shall be submitted on a CDRL, DD Form 1423, to the COR electronically and shall at a minimum include travel dates, traveler name(s), duty position(s), reason for travel, to and from travel destinations, distance of travel, highlights of travel, and contractor’s signature.

CDRL USARAK MD-01

A.6 Performance Requirements

A.6.1 Resident Logistics Programs of Instruction – The required POI are not intended to replace or replicated any training requirement performed by The U.S. Army Training and Doctrine Command (TRADOC). All resident POI are conducted solely to achieve readiness effects in order for USARK to be prepared for contingency operations or humanitarian relief. It is the mission of the USARAK G4 to ensure all units maintain the highest state of readiness possible and in order to better ensure its readiness USARAK G4 is implementing the following POI into its overarching logistics function. The USARAK G4 resident POI is the first part of a two part process for better ensuring readiness. The contractor will also be performing assistance visits in which the material presented in the POI will be reviewed on-site at the unit’s location for compliance. This ‘layered’ technique allows for units to receive assistance visits followed by resident POI or resident POI followed by assistance visits as needed. Further, all approved POI are to be conducted using ‘hands-on’ techniques to the greatest extent possible; therefore, all POI must be performed by highly trained, highly experienced logisticians. At no time will the contactor utilize “teachers” in the sense that the instructor has not performed the functions being presented. NOTE: The contractor shall be required to travel locally on the installation as needed to provide resident POI and compliance visits, on-site assistance, and guidance. Compliance visits, assistance and guidance may be required to be performed outdoors in extreme cold weather, not to exceed -30F.

A.6.1.1 The contractor shall develop all necessary programs of instruction based on USARAK G4 requirements using CASCOM/Department of the Army (or other proponent as identified) approved/provided material. All USARAK G4 POI materials developed by the contractor will be reviewed for content and approved by the COR. All USARAK G4 POI materials created are property of the Government. The contractor shall ensure all POI is provided to the USARAK G4 immediately following the development, updating, or other adjustment. The contractor shall not affix any proprietary rights disclaimer, company name, logo, or any other branding to any USARAK G4 approved (POI) materials.

A.6.1.3 The COR and contractor shall determine a schedule for performing USARAK G4 approved resident POI in response to requests for support from USARAK G4 supported units.

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Current USARAK G4 required POIs are:

• Master Driver POI (40 hours)

• GCSS-A Supply POI (40 hours)

• GCSS-A ERPS POI (40 hours)

• USARAK Battery Maintenance POI (8 hours)

• Maintenance Manager POI (80 hours)

• PBUSE Operator POI (40 hours)

• Arctic Warrior Supply (Unit/S4) POI (32 hours)

• Armorers POI (40 hours)

A.6.2.12 Other relevant USARAK G4 approved POI will be determined as required based on unit requirements, team review and assistance.

A.6.3 USARAK G4 approved POI, Planning, Assisting, and Conducting Selected Tasks

A.6.3.1 The contractor shall coordinate with the COR and develop a formal POI schedule for USARAK G4 approved POI not later than 20 business days after award of contract and not later than 90 days prior to the exercising of any option years. The POI schedule for annual contract performance shall be as following:

A.6.3.1.1 USARAK G4 approved POI on Identified Maintenance Shortfalls as found during motor pool visits or compliance visits by the Contractor Team (40 hours) - Estimated to occur 4 times per year:

2-FWA and 2-JBER.

• GCSS-A Supply POI (40 hours) - 8 times per year: 4-FWA and 4-JBER

• GCSS-A ERPS POI (40 hours) - 8 times per year: 4-FWA and 4-JBER

• USARAK Battery Maintenance POI (8 hours) - 4 times per year: 2-FWA and 2-JBER

• Maintenance Manager POI (80 hours) - 8 times per year: 4-FWA and 4-JBER

• Arctic Warrior Supply (Unit/S4) POI (32 hours) - 4 times per year: 2-FWA and 2-JBER

• Armorers POI (40 hours) - 20 times per year: 10-FWA and 10-JBER starting May 2017[T1]

• Master Driver POI (40 hours) - 4 times per year: 2-FWA and 2 JBER

A.6.3.2 The Contractor shall develop work schedules based on guidance provided by the COR, coordinate travel, establish USARAK G4 (POI) objectives and schedules, utilize USARAK G4 approved POI materials, conduct program compliance visits, establish evaluation standards, conduct command briefings, and report schedules. This shall be accomplished within 30 days of identification of a USARAK G4 (POI) requirement.

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A.7 The contractor shall assist units, upon request, in TMDE calibrations management reviewing of the management procedures (in accordance with references highlighted in the PWS) of assisted units and provide recommendations to the unit to meet established requirements.

A.8 The contractor shall assist unit motor pool managers in the development and management of maintenance shop layout, production and quality control procedures, shop safety, maintenance control and shop operations (including SOP development), and shop stock and bench stock management. The contractor shall also review operations involving shop stock and bench stock management and recommend methods / practices that ensure on-hand parts are authorized and on hand and parts inventory management allows for a daily accurate account.

A.9 The contractor shall assist units by utilizing USARAK G4 approved procedures for vehicle recovery and evacuation, Army warranty program management, Army Oil Analysis Program (AOAP) management, submission of Quality Deficiency Report (QDR), scheduled equipment services management, hazardous material (HAZMAT) handling, and class IX requisition processes.

A.10 The contractor shall review the maintenance and material management procedures (IAW references highlighted in the PWS) of assisted units and recommend to the unit a comprehensive plan to meet established requirements.

A.11 The contractor shall assist units on logistics and maintenance requirements of unique Arctic equipment installed on MTOE property. Contractor shall review the units operations, management, and USARAK G4 (POI) procedures in accordance with references highlighted in the PWS and recommend a comprehensive plan to meet established requirements.

A.12 The contractor shall assist units on unique Arctic equipment maintenance requirements policy.

The Contractor USARAK G4 (POI) shall be hands-on for unique operator and maintenance procedures in extreme cold climates.

A.13 The contractor shall assist units on equipment winterization requirements and relevant policy.

The contractors shall be hands-on for unique USARAK equipment operator and maintenance procedures. The contractor shall continually review and recommend methods for process and procedural improvement.

A.14 The contractor shall review the operations and management procedures IAW references in this PWS related to the Army Force Modernization processes. The Contractor shall recommend actions or tasks to meet established requirements associated with deployment, redeployment and equipment reset.

A.15 Compliance Visits

A.15.1 The contractor shall conduct CMRT functions for MTOE and TDA units in USARAK. The CMRT will conduct up to 16 requested and programmed compliance visits per year for USARAK Commanders to achieve and sustain a state of maintenance and materiel readiness consistent with assigned goals needed to accomplish the Army mission. The contractor shall conduct unit compliance visits by request and in advance of maintenance terrain walks (MTW) of operations and management

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USARAK CMRT Appendix A Page 12 procedures and provide written recommendations to the unit to meet established readiness requirements.

A.15.2 The contractor shall perform tasks to enhance abilities to improve operations and management of equipment, operator requirements, preventive maintenance and equipment repair, materiel condition status reporting, equipment classifications, maintenance records and reports management.

A.15.3 The contractor shall make compliance visits at unit motor pools and shop office operations in preparation for follow on inspections conducted by other Government agencies. The contractor shall identify and analyze logistics problems and propose solutions in preparation for all inspections.

A.15.4 The contractor shall verify the maintenance program for each USARAK Battalion and their individual company-level sections. Schedules shall be provided by the government to the contractor quarterly. Each compliance verification will include formal agendas with timelines, command in-briefs, and assistance topics, and command out-briefs at completion. The contractor shall follow up each compliance verification with written findings and recommendations to the battalion commander within 7 days. A general findings and recommendation report will be provided to the USARAK G4 Maintenance Management Division within 10 days after the visit.

A.15.5 The contractor shall validate the compliance of USARAK units for the Army Award for Maintenance Excellence (AAME).

A.15.6 The contractor shall perform roadside spot inspections At Government-established installation check points, of Government owned equipment checking for proper licensing, dispatch, safety and vehicle operations. Contractor shall notify USARAK G4 of all deficiencies and provide recommend corrections. These spot inspections shall be performed monthly at FWA and JBER in accordance with pre-established checklists provided by the Government. The inspections shall be performed four (4) days per month, at each location. Roadside inspections of Government owned equipment will occur year-round in temperatures down to -20 degrees F. Roadside spot inspections of Government owned equipment will be conducted IAW USARAK Roadside Inspection SOP[WD2].

A.15.7 The contractor shall prepare and submit to USARAK G4, written correspondence IAW AR 25- 50 to include out briefs from compliance visits and formal CMDP evaluations, quarterly trends, roadside reports, and formal out briefs following compliance visits at the Battalion and Brigade level.

General findings reports shall be completed within 30 days of compliance visits. Quarterly reports shall be completed within 15 days of the end of the quarter. Results shall be presented to the COR NLT 24 hours of completion of the evaluation.

A.16 Special Requirements

A.16.1 The contractor employees shall speak, read, write, and understand fluent English for those positions interacting with Government and other personnel in performance of this contract, or where English is used or essential to provide the product, record, data, information, or service[WD3].

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A.16.2 Security and Safety – See Paragraph of this PWS.

FWA, AK – AT Office DSN: (317) CIV (907)353-6094, Bldg. 1555 Gaffney Rd, Room #B46 (Basement) Fort Wainwright, AK 99703 OPSEC Officer 353-9441 Bldg. 1555, Room #B44 (Basement) Fort Wainwright, AK 99703

JBER, AK – AT/OPSEC, Bldg. 1, Room 142, JBER, AK 9905 (907)384-2449/2142

A.16.2.4 The contractor shall ensure all its employees complete AT Level I USARAK G4 (POI) within 10 calendar days of start date and submits certificates of completion for each affected contractor employee and subcontractor employee to the COR within seven (7) days of completion of USARAK G4 (POI). AT Level I awareness USARAK G4 (POI) is available at the following website:

https://atlevel1.dtic.mil/at. The requiring activity COR responsible for this action is Mark Binggeli at (907)384-2103. The requiring activity ATO for this action is Mr. Kendall at (907) 384-2142.

A.16.2.5 The contractor shall comply with the DoD electronic Foreign Clearance Guide (eFCG) for travel to a foreign country. Contractor personnel traveling under DoD sponsorship in support of a DoD contract are considered DoD sponsored personnel for DoD eFCG purposes. Contractor and sponsoring agency will ensure all pre-travel requirements are meet and annotated IAW the eFCG. An Individual AT Travel Plan (IATP) and an Aircraft and Personnel Automated Clearance System (APACS) will be submitted NLT 30 days prior to departure date. eFCG directs the use of the APACS as the web-based tool to create, submit, coordinate and approve personnel travel clearances (Special Area, Theater and Country) for DoD sponsored official travel. https://www.fcg.pentagon.mil / or http://www.fcg.pentagon.smil.mil.

Upon submittal of APACS (https://apacs.dtic.mil/apacs/login.jsp) the system will provide the user with a tracking number this will be forwarded to the On-Site COR. The DOD Component sponsoring the DoD Contractor travel shall ensure that all necessary clearances (country, theater, and special area clearances, as required) are received before commencing travel. DoD-sponsored Contractors shall obtain the proper identification credentials (e.g., passport and visa) to enter and exit each country. Pre-travel USARAK G4 (POI) and briefing requirements are found on the front page of the IATP Web site (https://iatp.pacom.mil/) under the Pre-Travel Instructions Tab.

A.16.2.6 The contractor and all associated sub-contractors shall brief all employees on the local iWATCH (Antiterrorism) program USARAK G4 (POI) standards provided by the requiring activity Antiterrorism Officer (ATO). This local developed USARAK G4 (POI) will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This USARAK G4 (POI) shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the On-Site COR no later than (NLT) 7 calendar days after completion of USARAK G4 (POI). Insert local information to report suspicious activity for location where services are performed. iReport is located at http://www.wood.army.mil/LEC/iWatch/iWatch.htm (non-emergency). The Threat http://www.fcg.pentagon.mil/ http://www.fcg.pentagon.mil/ http://www.fcg.pentagon.mil/ http://www.fcg.pentagon.smil.mil/ http://www.fcg.pentagon.smil.mil/ http://www.wood.army.mil/LEC/iWatch/iWatch.htm

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Awareness Reporting Program (TARP) Hotline is 1-800-CALLSPY. The requiring activity COR responsible for this action is Mark Binggeli at (907)384-2103. The requiring activities ATO is Mr.

Kendall and Hilton at (907) 384-2142/2449. The local reporting phone numbers for the CI Detachment is 907-384-1622. Military Police Fort Wainwright is 353-7710 or JBER 384-0823/0824, or 911 for Off-Post.

A.16.2.7 The contractor shall provide Level I Army OPSEC USARAK G4 (POI) in accordance AR 530- 1 Operations Security to all employees and subcontractors within 30 calendar days after the contract start date or 30 days from the effective date of employment, whichever is applicable and annually thereafter. The contractor shall submit USARAK G4 (POI) Certificates of completion for each affected Contractor employee and subcontractor employee to the COR and requiring activity COTR within seven (7) days of completion of USARAK G4 (POI). The contractor will have an OPSEC Coordinator that will be OPSEC Level II certified. The requiring activity COR responsible for this action is Mark Binggeli at (907)384-2103. The requiring activities OPSEC Officer is CPT Mork and Mr. Hilton at (907) 384-1047/2449. The requiring activities ATO is Mr. Kendall and Mr. Hilton at (907) 384-2212/2449.

A.16.2.8 The contractor and all associated subcontractors with security clearances working day to day in Government facilities will receive annual Threat Awareness and Reporting Program (TARP) IAW AR 381-12. TARP USARAK G4 (POI) must be given by a CI agent or other trainer as specified in AR 381-12, para 2-4b. This USARAK G4 (POI) shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the On-Site COR no later than (NLT) 7 calendar days after completion of USARAK G4 (POI). The Threat Awareness Reporting Program (TARP) Hotline is 1-800-CALLSPY. The requiring activity COR responsible for this action is Mark Binggeli at (907) 384-2103. The requiring activities CO Officer Mr. Evans (907) 384-0976. The local reporting phone numbers for the CI Detachment is 907-384-1622. Military Police Fort Wainwright contact is 353-7710, or JBER 384-0823/0824, Off- Post emergency is 911.

A.16.2.9 The contractor shall ensure all employees conduct the DoD Information Assurance USARAK G4 (POI) and obtain the certificates within 30 days from receipt of their CAC and possess a current USARAK G4 (POI) certificate through-out the execution of this contract. On-line USARAK G4 (POI) with CAC login is available at the following website: https://ia.signal.army.mil/login.asp

A.16.3 Government Furnished Equipment/Facilities/Data:

A.16.3.1 The Government will provide office space at the place of performance. The Government property will be used only in performance of this task.

A.16.3.2 Government Furnished Items: The Government will provide each CMRT member the following GFE:

https://ia.signal.army.mil/login.asp

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• One each desk

• One each computer, Unclassified (laptop or desktop)

• Telephone, voicemail

• Internet access and LAN access

• Common access to printers, fax, scanner and other office automation as required

• Access to all relevant TMs, FMs, SOPs, Policies, and material resources required for operations

• Classroom instruction materials required to include AV support and classroom equipment

(Pens/pencils/paper/test materials etc.….)

• Contractor personnel are authorized to transport GFE, e.g., laptops, in their personal autos if necessary to perform the work required in this contract.

A.16.3.3 Government Furnished Information (GFI) will be provided as needed.

A.16.3.4 The contractor shall be provided access to GFF at FWA and JBER.

A.16.3.5 All GFI, GFM, and GFE provided to the contractor shall be returned to the Government upon completion of this contract.

A.16.4 Applicable Directives

A.16.4.1 The contractor shall comply with all applicable documents referenced in this PWS relevant regulations and policy.

A.16.4.2 Data Rights. The Government has unlimited rights to all documents/material produced under this contract pursuant to DFARS Subpart 227.71. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written. The Contractor shall not affix any restrictive, proprietary writing to the documents.

A.16.5 Quality: This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

A.16.5.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement;

procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government

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procedures for collecting and addressing customer feedback/complaints. The contractor shall submit revised or updated QCP to the Contracting Officer and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the Contracting Officers acceptance in writing of any proposed change to their QC system.

A.16.5.2 Quality Assurance: The KO and COR shall evaluate the contractors performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract. The KO and COR will inspect for compliance with contract terms throughout the contract period. Evaluation will be based on the contractors compliance with requirements set forth in the PWS. The Government will monitor the contractor's performance under this contract by performing checks as contained in the QASP.

Typical surveillance includes random sampling, planned sampling, scheduled inspections, incidental inspections, and validated customer complaints.

A.17 Phase-In/Phase out Periods

A.17.1 Phase-in – At the start of phase in, the contractor shall have the JBER and FWA Team Leaders on board. During the phase-in period, the contractor shall inventory GFE/GFP, conduct facility checks, and ensure employee USARAK G4 (POI)/testing is completed so as to commence full performance of services on the start date for full performance.