Attachment 0019 - Annex C Transportation PRS.pdf

Task/Requirement Standard Sampling Method, Lot & Acceptable Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.1 Provide disposition instructions to current DPM contractor for shipments on-hand after expiration of previous DPM contract period.

Timeliness: Disposition documents will be completed prior to the 180th day following the end of the current contract.

Quality: Disposition instructions for shipments on-hand after the end of contract period will be complete and accurate.

Surveillance activity report

All shipment remaining after expiration of current contract at time of surveillance.

AQL: 100%

5.27.1 Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

AQL: 100%

5.27.1 Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Random sampling

Lot: Each statement of accessorial services performed at time of surveillance.

AQL: 100%

5.27.1 Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.1 Process certified NTS quarterly invoices from TSP.

Timeliness: Invoices will be submitted to the appropriate DFAS and BMO within 3 business days of receipt from Government representative.

Quality: NTS Quarterly invoice will be accurate, current, and complete.

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

AQL: 95%

5.27.1 Statement of Accessorial Services performed

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.4 Route and award personal property shipments for pick up.

Timeliness: Personal Property will be routed and awarded prior to pick up date in shipment application.

Quality: IAW DTR Part IV requirements

Random sampling

Lot: Each shipment or storage lot offered for acceptance.

AQL: 100%

5.27.6 Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.8 Conduct Quality Control inspections for personal property movements

Timeliness: Conduct in person QC inspections on 100% percent of personal property movements (Physical or telephonic) during pack-out or move-in. Conduct QC inspections on 100 percent of Blue Bark and Gold Star Shipments

Random sampling

Percent of in-person (physical) QC inspections conducted on Army shipments.

AQL: 75%

5.27.8 Conduct Quality Control inspections for personal property movements

Timeliness: Conduct in person QC inspections on 100% percent of personal property movements (Physical or telephonic) during pack-out or move-in. Conduct QC inspections on 100 percent of Blue Bark and Gold Star Shipments

Random sampling

Percent of in-person (physical) QC inspections conducted on Joint Service Shipments (non-Army).

AQL: 50%

5.27.9 Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved 139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received;

Random sampling

Lot: Collection forms completed at time of surveillance.

submitted to Government rep, for deposit weekly.

DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

AQL: 100%

5.27.9 Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

5.27.10.3 Arrange Shipping or Storage

Timeliness: The service order will be completed IAW DTR.

Renewals/renegotiations will be completed 1-15 October of each year.

Default/Transfer completed IAW RSMO guidance.

Quality: NTS is offered IAW DTR.

Surveillance Activity Report

Lot: Inspect new service order

AQL: 99%

5.27.10.7 Process certified NTS invoices from Transportation Service Providers (TSP)

Timeliness: Date and time Stamped fax copy invoices.

Completed invoices will be submitted to Government rep, within 3 business days from receipt of certified invoice from TSP. Approved invoices will be submitted to DFAS within 5 business days from date of Government rep.

Lot: Each TSP Invoice received completed at time of surveillance.

Quality: TSP Invoices and supporting documents will be accurate, complete, and reflect any appropriate changes/date submitted to DFAS.

5.27.10.8 Monitor and review SIT shipments; coordinate with responsible PPSO/JPPSO and customer, when required

Timeliness: SIT shipments will be monitored.

Owners and TSP will be notified IAW, with DPS, DTR, and PART IV standards.

Quality: DD form 1857, complete and accurate. Workload data will be provided to QAE on request.

Random sampling

Lot: Each shipment in SIT beyond 90 calendar days at time of surveillance.

AQL: 95%

5.27.10.8 Process and/or Create inbound shipment record when documents are received.

Timeliness: Owner notification – at time of notice. Shipment arrival – at time of notification.

Quality: Shipment record will be complete and accurate:

month/day/year and time of any communication with owner/TSP will be indicated on each inbound shipment record.

Random sampling

Lot: Each shipment contact record prepared at time of surveillance.

AQL: 100%

5.27.10.8 Process Inbound/Outbound Personnel Property Shipments

Timeliness: Process 100% of valid personal property shipment/storage applications

Lot: Number of shipments processed by the PPSO/JPPSO

5.27.9.1 / 5.27.10.1 /5.27.10.11 Process change in destination Requests.

Timeliness: Initiate tracer action Diversions: Initiate diversion immediately upon notice of change in destination.

Delivery from SIT/DPM Warehouse:

Coordinate the release from warehouse within 5 days of receipt of request for shipment.

Lot: Each change In destination in process or completed at time of

Quality: Certificates of diversion, Certificates for Long Delivery-Out-of- SIT, and DPM reshipment instructions prepared, completed, approved and distributed accurately and completely and a complete copy will be provided to QAE on request.

5.27.10.9 Prepare and distribute government bill of lading

Timeliness: Complete GBL/ CBL, will be provided to the carrier before departure.

Quality: CBL and supporting documents will be complete and accurate.

Random sampling

Lot: Each shipment document completed at time of surveillance.

AQL: 100%

5.27.10.20 Maintain a calendar year record of shipments and tonnage ordered for each DPM Containerization & Local Drayage Contract line item.

Timeliness: Submit to the COR no later than the 10th day of each month.

Quality: Record will be complete and accurate.

Surveillance activity report

Lot: Inspect record of packing, containerization, and local drayage shipments completed at time of surveillance.

AQL: 95%

PASSENGER MOVEMENTS - RESERVED

MOTOR POOL OPERATIONS

5.29.3 Receive requests for motor transportation

Timeliness: Requests reviewed and submitted to government rep, by COB.

Quality: Requests are complete and accurate prior to government rep, manual or telephonic approval.

Random sampling

Lot: Each request for motor transportation completed at time of

5.29.4 Operate buses and other non-tactical vehicles

Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement completed at time of surveillance.

5.29.11 Schedule for Maintenance of GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of

UNIT MOVEMENTS - RESERVED

CARGO MOVEMENTS - RESERVED

ARRIVAL/DEPARTURE AIRFIELD CONTROL GROUP (A/DACG) - RESERVED

CONTAINER YARD OPERATIONS - RESERVED

RAIL OPERATIONS - RESERVED