VAM_Call_Center.pdf

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Attached to
VAM Call Center - UPDATED State and local contract opportunity
Solicitation number
Event 32101-13755
Issued by
Davidson County, Tennessee

About this file

VAM Call Center Contract Solicitation Summary

This is a Request for Proposal (RFP) issued by the Tennessee Department of General Services, Central Procurement Office for a five-year contract to provide call center services for the Vehicle and Asset Management (VAM) Division. The solicitation is open to the public and is being conducted through the state's PeopleSoft Strategic Sourcing system (Event ID 32101-0000013755). Bids are being accepted from October 17, 2025, at 10:24:59 CDT through November 10, 2025, at 14:00:00 CST. Respondents must submit proposals through the EDISON system to the Department of General Services located at 312 Rosa L Parks Avenue, 3rd Floor, Nashville, TN 37243. The solicitation requires bidders to provide an hourly rate for call center services and an annual fee covering the five-year contract period. Respondents must demonstrate at least one year of bona fide business operation with suitable equipment, supplies, and trained staff, along with evidence of successful completion of at least three comparable contracts within the past two years.

Pricing is to be submitted as an hourly rate and annual fee structure; however, specific price floors, ceilings, or set-asides are not detailed in this solicitation document. Respondents must provide documentation of sales and use tax registration with the Tennessee Department of Revenue or proof of exemption status. All bidders must affirm compliance with the Iran Divestment Act and certify that they are not debarred, suspended, or involved in fraud or criminal activity related to public transactions. Respondents may indicate their intent to subcontract, subject to prior written approval from the Central Procurement Office, though the prime contractor remains responsible for all work. The solicitation coordinator is Nancy M. Ternes, reachable at Nancy.M.Ternes@tn.gov or 615/253-4008. Bidders are strongly advised not to wait until the final submission date due to system inactivity timeouts, and passwords expire every 90 days.

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Other files for this state and local contract opportunity

Other files attached to VAM Call Center - UPDATED, newest first.
File Type Posted
32101-42878-13755-T___C_s.pdf PDF
Specifications_9.11.25.pdf PDF
ITB_32101-13755_Amendment_State_s_Response_to_Q_and__C.pdf PDF
32101-42878-13755-T___C_s.pdf PDF
ITB_32101-13755_Amendment_State_s_Response_to_Q_and__C.pdf PDF
Specifications_9.11.25.pdf PDF
VAM_Call_Center.pdf PDF
32901-13752_Specifications.pdf PDF
32101-42878-13755-T___C_s.pdf PDF
32901-13752_Terms_and_Conditions.pdf PDF
Pumping_Lift_Stations.pdf PDF
VAM_Call_Center.pdf PDF
Specifications_9.11.25.pdf PDF
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Event Description This event is to bid for a five-year contract for the Department of General Services Vehicle and Asset Management Division.

Specifications and terms & conditions are attached.

Solicitation Coordinator: Nancy.M.Ternes@tn.gov

READ THE ENTIRE BID, including the Event Details, Specifications, and Terms and Conditions and any other attachments.

If the Review and bid on this event link included in the e-mail notification does not work, please go to https://sso.edison.tn.gov/psp/paprd/SUPPLIER/SUPP/h/?tab=PAPP_GUEST Log in with your vendor ID and password in order to search bid opportunities.

NOTE: Need help with EDISON? Call the Edison HELP Desk at 866-376-0104 or 615-741-4357

Please do not wait until the last day to POST YOUR BID. The Edison system will sign you out after 30 minutes of inactivity. Your password expires EVERY 90 DAYS. It is the responsibility of the Edison User (bidder/vendor) to maintain their own profile information (Email address, phone numbers, address or contacts) and to continue to keep it current by logging into the Supplier Portal and making changes as needed.

Supplier Portal link: https://sso.edison.tn.gov/oaam_server/oamLoginPage.jsp (Maintain supplier information)

Central Procurement Office Website:

http://www.tn.gov/generalservices/section/central-procurement-office

The website is constantly being updated with information to assist the agencies and vendors; you are encouraged to visit the website frequently.

General Questions Question UOM Best Worst Response Please enter the number of days, from the bid opening date, after which your bid offer will expire: 0

Required: Yes Mandatory Response:No

Response Comments

Event Details

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 1 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

Event Currency: US Dollar Bids allowed in other currency: No

Question UOM Best Worst Response

We ask that you take a few short minutes to complete this survey. The purpose of this survey is to capture Respondents' assessments of CPO procurement processes.

Your responses will remain anonymous, and will have no bearing or consideration on contract award.

https://www.surveymonkey.com/r/stateoftncpocustomer

Required: No Mandatory Response:No

Response Comments

The Respondent affirms the following statement, as required by the Iran Divestment Act Tenn. Code Ann. § 12-12-111: "By submission of this response, each Respondent and each person signing on behalf of any Respondent certifies, and in the case of a joint response each party thereto certifies as to its own organization, under penalty of perjury, that to the best of its knowledge and belief that each Respondent is not on the list created pursuant to Tenn. Code Ann.

§ 12-12-106." For reference purposes, the list is currently available online at:

https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/library-/public-information-li brary.html

Required: Yes Mandatory Response:No

Response Comments

Please attach documentation that reflects you are registered with the Department of Revenue for sales and use tax, as stated in the Terms and Conditions. If you are exempt, please provide a copy of the communication from the Department of Revenue supporting this exemption.

Required: Yes Mandatory Response:No

Response Comments

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 2 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

I (we) agree to strictly abide by all the statutes and terms contained in the rules of the Department of General Services, Central Procurement Office, which are by reference made a part hereof, in addition to the special terms, conditions and specifications embodied in the invitation to bid.

IMPORTANT: By Selecting YES, the bidder certifies compliance with the above and further certifies that this bid is made without collusion or fraud. Yes

Required: Yes Mandatory Response:Yes

Response Comments

Please list the following information:

List the Contract Administrator's Name List the Contract Administrator's Address List the Contract Administrator's Phone Number List the Respondent's Toll Free Phone Number List the Contract Administrator's Pager or Cell Number List the Contract Administrator's Email Address List the Respondent's Website

Required: Yes Mandatory Response:No

Response Comments

Please answer yes or no to the following. If YES, describe using additional pages and attach to the Response including any relevant details:

(a) is the Respondent presently debarred, suspended, proposed for debarment, or voluntarily excluded from covered transactions by any federal or state department or agency;

(b) has the Respondent within the past three (3) years, been convicted of, or had a civil judgment rendered against the contracting party from commission of fraud, or a criminal offence in connection with obtaining, attempting to obtain, or performing a public (federal, state, or local) transaction or grant under a public transaction; violation of federal or state antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property;

(c) is the Respondent presently indicted or otherwise criminally or civilly charged by a government entity (federal, state, or local) with commission of any of the offenses detailed above; and

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 3 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

(d) has the Respondent within a three (3) year period preceding the contract had one or more public transactions (federal, state, or local) terminated for cause or default.

Required:Yes Mandatory Response:No

Response Comments

The respondent shall indicate whether or not they plan to sub-contract:

No: The respondent does not anticipate using a sub-contractor at this time and agrees to submit a request to subcontract during the contract period prior to using a subcontractor.

Yes: The bidder shall list the subcontractor(s):

Attach list of additional subcontractors to the bid, including the following for each subcontractor.

List the Sub-Contractor's Name List the Sub-Contractor's Address List the Sub-Contractor's Contact Person List the Sub-Contractor's Phone Number

Required: Yes Mandatory Response:No

Response Comments

Associated Terms:

The Contractor shall not assign this Contract or enter into a subcontract for any of the goods or services provided under this Contract without obtaining the prior written approval of the Central Procurement Office. Notwithstanding any use of approved subcontractors, the Contractor shall be the prime contractor and shall be responsible for all work provided.

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 4 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

Service Experience, Time in Business, Contracts

List the length of time respondent's company has been in business. A respondent must have occupied a bona fide place of business for at least one year with suitable equipment, supplies and a trained staff capable of performing the services requested.

List the description of services. Please enter the information for three (3) comparable contracts on-going or completed within the last two (2) years.

Comparable Contract List Name/Address of Comparable Contract List the Contact Person List the Phone Number List the Contact Person's Email Address

Required: Yes Mandatory Response:No

Response Comments

Associated Terms:

A respondent must have occupied a bona fide place of business for at least one (1) year with suitable equipment, supplies and a trained staff capable of performing the services requested. A respondent must furnish satisfactory evidence of successful completion of comparable contracts for at least three (3) customers within the past two (2) years and any other evidence required and requested in order to establish evidence of its ability to provide services in accordance with the terms and conditions and specifications.

What is the hourly rate? 1

Required: Yes Mandatory Response:No

Response Comments

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 5 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

Line Details Line: 1 Item ID: Line Qty: 5 UOM: Years Bid Qty: 5 Required: Yes Reserve Price: No

Description: Annual Fee

Question UOM Best Worst Response What is the unit price of this item?

Required: No Mandatory Response: No

Response Comments

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 6 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

Bidder Information Firm Name:

Name: Signature: Date:

Phone #: Fax #:

Street Address:

City & State: Zip Code:

Email:

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 7 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

Appendix A - Line Specifications Line: 1 Item ID: Line Qty: 5 UOM: Years Description: Annual Fee

Item Specifications

Manufacturer:

Mfg Item ID:

Item Length: 0 Item Height: 0 Item Width: 0 Dimension UOM:

Item Volume: 0 Volume UOM:

Item Weight: 0 Weight UOM:

Item Size: Item Color:

Shipping Information

Schedule: 1 Ship To: SURPLUS PROPERTY WAREHOUSE

6500 CENTENNIAL BLVD

NASHVILLE TN 37209-1199

United States

Quantity: 5 Due Date: 11/12/2025 Freight Terms:

Ship Via: Best Option Available

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 8 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

Appendix B - Terms & Conditions

1. The undersigned acknowledges that all submitted information and documentation will become the property of the state of Tennessee. The undersigned also affirms that the information given above is true, accurate, and includes pertinent information necessary to identify and explain the operation of this organization to the best of my knowledge and is in no way misleading.

2. Should any data change in the future, the Supplier agrees to immediately submit the correct information electronically through the State's Supplier Portal.

If the information will be submitted in writing please mail to the following address:

Department of Finance and Administration 312 Rosa L. Parks Ave.

21st Floor Tennessee Tower ATTN: Supplier Maintenance Nashville, TN 37243

3. No person on the grounds of handicap or disability, age, race, color, religion, sex, national origin, creed, or any other classification protected by Federal and/or Tennessee State constitutional and/or statutory law shall be excluded from participation in, or denied benefits of, or be otherwise subjected to discrimination in the performance of the Contract or in the employment practices of the Contractor. The Contractor shall, upon request, show proof of such non-discrimination, and shall post in conspicuous places, available to employees and applicants, notices of non-discrimination.

Last Updated: 08/30/2016

Event Details (cont.)

Bidder: PUBLIC EVENT DETAILS

Submit To: General Services

312 ROSA L PARKS AVE

3rd Floor

NASHVILLE TN 37243

United States

Contact: Nancy M Ternes Phone: 615/253-4008 Email: Nancy.M.Ternes@tn.gov

PeopleSoft Strategic Sourcing Event ID Format Type Page 32101-0000013755 Sell RFx 9 Event Round Version 1 3 Event Name VAM Call Center Start Time Finish Time

10/17/2025 10:24:59 CDT 11/10/2025 14:00:00 CST

File details come from the government source that posted it. Updated .