07_Appendix_F_-_Janitorial___Pest_Control_(Detroit).pdf

VA DOMICILIARY RLP No. VA-101-16-R-0143 DETROIT, MICH. Appendix F

Lessor: _______ Government: _______ Page 1

Appendix F -- Janitorial Services and Pest Control

A. DEFINITIONS

B. STANDARD SERVICES

C. INTERIOR AND EXTERIOR PROPERTY SERVICES AND MAINTENANCE

D. COMMUNICATION PLAN

E. SOLID WASTE, TRASH, AND RECYCLING MANAGEMENT

F. CONTRACTOR RESPONSIBILITIES

G. MISCELLANEOUS rEQUIREMENTS

H. PEST CONTROL

Lessor: _______ Government: _______ Page 2

A. DEFINITIONS

01. General Program

The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and National Institute of Building Sciences (NIBS).

02. Acceptance

Acknowledgment that the supplies or services conform to applicable contract quality and quantity requirements.

03. Approval

The Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

04. Building

Reference to “building” is interchangeable with “facility” and “site.” A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

05. Contract

Reference to “contract” is interchangeable with “lease.”

06. Contracting Officer (CO)

The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

07. Contracting Officer's Representative (COR)

The COR shall be appointed by letter from the CO. The CO uses CORs are the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

08. Contractor

Reference to ‘Contractor’ throughout the Appendix refers to the Lessor and any of the Lessor’s subcontractors that it utilizes to fulfill its obligations under this Lease.

09. Custodial

Reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, and base building maintenance.

10. Environmentally Sustainable

These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. See Appendix F paragraph E.25, Federal Requirements, for a list of environmentally sustainable attributes and certifying entities.

11. Federal Holidays

Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

12. Federally Equipped Food Service

This is a facility in Federal Government space where the Government procures and maintains the inventory of food service storage, preparation, cooking and hot and cold holding equipment.

13. Guiding Principles for Sustainable Existing Buildings

A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle.

The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which

Lessor: _______ Government: _______ Page 3 will expand and complement the building design economy, utility, durability, and comfort.

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

Improving energy efficiency and reductions in greenhouse gas emissions.

Reducing water consumption intensity.

Acquiring green products and services.

Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

Implementing cost-effective waste prevention and recycling programs.

Increasing diversion of solid/trash waste.

14. GSA Green Purchasing Program (GPP)

The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

15. Green Cleaning

Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

16. Key Sustainable Product (KSP) Standards

KSP are those categories of products that the Government’s Contractor uses most frequently in the delivery of custodial and facilities related services. The KSP standards are the minimal attributes that the KSPs shall meet. Use of the KSPs in this contract are mandatory.

17. Modification

Modification is a bilateral or unilateral change made by the Government in the terms of a contract.

18. Ordering Official

Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

19. Performance Based Service Contracting

This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This allows the Contractor to design the methods of achieving the performance quality standards defined by the Government.

20. Product Preference

Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

21. Quality Assurance Surveillance Plan (QASP)

The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

22. Quality Control Program (QCP)

The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

23. Sanitize

This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

24. Service Calls

Service calls are considered standard service requirements, such as nonrecurring requests for rearranging of furniture in a conference room, special events support, spills, replenishing restroom supplies, etc.

25. Standard Service

A standard service is defined as all services that are included in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

Lessor: _______ Government: _______ Page 4

26. Stewardship

This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

B. STANDARD SERVICES

01. General

The Lessor is responsible for custodial and related services with a Performance-Based Statement of Work (PBSOW) for the John D. Dingell VA Medical Center (VAMC) Domiciliary. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

Custodial and related services provided by the Contractor are arranged and oversight is provided the Chief of the Environmental Management Service at the John D. Dingell VAMC. The Environmental Management Service is overall responsible for facility cleanliness.

All references incorporated herein as websites may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

02. The Contractor shall

Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

Implement an effective Quality Control Plan (QCP).

Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

Keep the CO and the Chief of Environmental Management Service informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO and the Chief of Environmental Management Service.

Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

03. Cleaning Hours

The performance of the cleaning at building(s) shall take place between the hours of 6:00 a.m. and 10:00 p.m. The hours shall not be changed unless authorized by the CO and the Chief of Environmental Management Service.

04. Building Information Data Sheet Estimates

The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO and the Chief of Environmental Management Service or their designee if it is believed that the information provided is incorrect.

05. Cleaning Chemicals

The contractor shall use a chemical dispensing system for cleaning chemicals. The dispensing system shall be the same brand and chemicals as is found in the John D. Dingell VAMC. A list of specific products will be supplied by the Chief of EMS after the contract is awarded. The Chief of Environmental Management Service reviews chemicals on a semiannual basis. Any changes to the chemical lineup will be shared with the contractor prior to execution. If the contractor requires additional chemicals to resolve a specific issue, the contractor must submit a written request to the Chief of Environmental

Lessor: _______ Government: _______ Page 5

Management Service for approval.

06. Green Cleaning

The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

07. Sustainable Purchasing for Janitorial

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources.

Contractor shall select and track cleaning product and materials purchases as described herein.

08. Sustainable Product Standards

In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory.

See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S.

Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement

Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting Officer and the Chief of Environmental Management Service, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited;

Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

o Only EPA Registered disinfectants shall be used in VA Managed Facilities. Disinfectants do not need to meet any of the Green Standards listed herein.

Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

The contractor shall provide a complete list of equipment which includes the manufacturers name, model number and serial numbers for all equipment that will be used on the property. Any additions or deletions shall be approved by the Chief of Environmental Management Service prior to the change occurring.

09. Key Sustainable Products (KSPs)

Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone- depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content

OR

Green Seal (GS-1)

Lessor: _______ Government: _______ Page 6

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice or Green Seal (GS-41) or UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice or Green Seal (GS-37) or EcoLogo (UL 2759)

10. Proof of Compliance

For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO and the Chief of Environmental Management Service prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

11. Exemptions

Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

a. Competitively within a reasonable time frame;

b. Meeting reasonable performance standards; or

c. At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

12. Green Cleaning Plan

The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes.

C. INTERIOR AND EXTERIOR PROPERTY SERVICES AND MAINTENANCE

01. Interior Services

The Contractor shall provide interior standard services for the work items listed below.

02. Performance Standards

The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).’

03. Floor Care

The Contractor shall provide a floor maintenance schedule to the CO and the Chief of Environmental Management Service in accordance with Appendix F paragraph E.26, Contractor Submittals/Deliverables Chart.

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers) shall not be used to clean any other areas.

Lessor: _______ Government: _______ Page 7

Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results.

ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build- up in corners or crevices.

UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS BE USED ON ACBM

FLOORING.

Finishing Floors: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment.

Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

04. Carpets and Rugs

a. Extraction (Public Areas Only): Build-up spills and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO and the Chief of Environmental Management Service the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day.

The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar types of electric and electronic equipment is to be coordinated with the CO and the Chief of Environmental Management Service and customer, as required, prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

b. Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

c. Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

05. Carpet Extraction (Private Areas)

The quality standard for providing above standard service is the same as that described in this Appendix in paragraph B.04, Carpets and Rugs.

06. Floor Mats and Runners

The Contractor shall furnish all mats and runners. The CO and the Chief of Environmental Management Service shall approve all mats and runners.

Mats and runners shall be laid out as specified by the CO and the Chief of Environmental Management Service at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. They shall be a minimum of 10 feet in length in the primary direction of travel. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be replaced.

Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

Lessor: _______ Government: _______ Page 8

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO and the Chief of Environmental Management Service prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO and the Chief of Environmental Management Service determines that they are no longer required.

07. Restrooms, Shower Rooms, and Locker Rooms

a. Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

b. Dispensers: The Government shall provide dispensers, including dispensers in tenant break rooms. The

Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies including dispenser construction and efficiency shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. No Monies shall be collected from tampon and sanitary napkin dispensers, which are required to be installed. But shall be provided and replenish the product at the governments expense.

c. Floors: The quality standard for providing standard service is the same as that described in this Appendix in paragraph C.03, Floor Care.

d. Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

08. Fixtures

a. Clean and Sanitize: All fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls, etc.)

shall be clean with no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

b. Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustations. Drinking fountains shall be sanitized and present a lustrous appearance.

09. Surfaces

a. Horizontal Surfaces: All surfaces shall be free of dust, dirt, oil spots, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

b. Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soiled substances, encrustation, and streaks.

c. Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70 inches’ of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

10. Walls

All wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

11. High Cleaning

High Surfaces: Surfaces between 70 inches and 100 inches shall be cleaned and free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks. Included in high cleaning are any vents, lights or other objects on or attached to the ceiling. This does not include the removal of vents, tiles, or fixtures.

12. Dusting

Surfaces shall be dust free with a preference to using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tool.

13. Trash, Wastebaskets and Ash Receptacles

All trash (including restrooms) shall be collected and removed to a location designated by the CO and the Chief of Environmental Management Service. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residue.

Lessor: _______ Government: _______ Page 9

The Contractor shall notify the CO and the Chief of Environmental Management Service of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260-273.

14. Recyclables

The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO and the Chief of Environmental Management Service and as described in this Appendix under Section E, Solid Waste, Trash, and Recycling Management.

15. Elevators, Escalators and Stairways

a. Door Tracks: Tracks shall be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

b. Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges, and spills. Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

c. Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

16. Plate Glass

All interior glass (to include glass over and in and vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

17. Window Washing

Cleaning: The windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. All windows shall be cleaned monthly. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the CO or their designee. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

18. Blinds and Coverings

a. Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be clean and free of dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO and the Chief of Environmental Management Service for repair.

b. Drapes shall be sent to a professional dry cleaner on a quarterly basis. Replacement Drapes shall be provided and shall be immediately replaced.

c. Exam room panels shall be replaced when visibly soiled or monthly. Exam room curtains shall be sent out to wash and press as a part of the standard service.

19. Policing Inside Areas

During clinic operating hours, the Lessor shall have a minimum of one employee assigned to work the inside of the building and remove waste. The Lessor shall ensure that all bathrooms are maintained clean and free of dirt, debris or bodily fluids.

They shall not embark on any work that would interfere with the normal operations of a health care facility. The building areas shall be free of papers, trash, and other discarded materials.

20. Interior and Atrium Plants (Government Plants)

Plants shall be free of dust and dead leaves and properly hydrated. Fertilize, prune, and treat for infestation. Any dead or withered plants, due to the Contractor’s neglect, shall be replaced by the Contractor at no additional expense to the Government. Plants that are the personal property of tenants are excluded.

21. Concessions (Cafeterias, Snack Bars and Vending Machine Areas)

a. Cleaning: All public areas (cafeteria furniture, seating areas, snack bars, and vending machine areas) shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors shall be maintained using the floor care standard requirements in this contract. Floors in serving and kitchen areas shall be cleaned only if open during the normal scheduled cleaning hours.

b. Asphalt Floors: Floors containing asphalt material shall be free of dirt and foreign matter. Damp mopping shall be the only method of wet cleaning. There shall be no buildup of finish in corners or crevices. If asbestos flooring is present, the Contractor shall comply with the methods prescribed in the NIBS Guidance Manual.

c. Asbestos Operations and Maintenance Work Practices: The Contractor shall have a copy of the NIBS Guidance

Lessor: _______ Government: _______ Page 10

Manual. If asphalt plank is present, it shall be maintained in accordance with the manufacturer's instructions.

22. Fitness Centers, Health Units and Laboratories

a. Cleaning: Areas such as the fitness centers, health units, and laboratories shall be cleaned in accordance to the standard service requirements.

b. Surfaces: All metal (door frames, handles, and fixture) and glazed surfaces (including partitions), shall be sanitized and made free of smears, finger marks, and streaks.

c. Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be free of dust, dirt, spots, streaks, and smudges. Cleaning shall be performed under and around without moving or lifting items. Shower curtains surfaces shall be cleaned and free of mold and dirt. Locker exterior surfaces shall be free of dust and streaks.

23. Exterior Services

The Contractor shall provide exterior standard services for the work items listed below.

24. Performance Standards

The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away, disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

25. Plate Glass

All exterior glass (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

26. Window Washing

Both sides of the glass shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of interior glass shall be wiped free of drippings and other watermarks. Windows shall be cleaned monthly. Cleanings of both sides of the windows shall be coordinated with the CO and the Chief of Environmental Management Service to maximize cost effective operations.

Window washing shall be in accordance with ANSI/IWCA I-14.1 as well as all Federal, State and local regulations.

The Contractor shall submit to the CO and the Chief of Environmental Management Service a written Window Washing Safety Plan, as specified in the IWCA requirements and Appendix F paragraph E.26, Contractor Submittals/Deliverables Chart.

27. Canopies

Cleaning: All canopies and anything affixed to or included in the surfaces of canopies shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash, and debris.

28. Hard Surface Areas

Cleaning: All areas (sidewalks, brick areas, around light poles, hard surfaces, parking lots, surface parking, garages, dock areas, moats, platforms, driveways, ramps, lanes, etc.) shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris.

Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

29. Ash Receptacles and Trash Containers

Cleaning: All solid waste/trash shall be collected and removed to a location designated by the CO and the Chief of Environmental Management Service. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spilled materials. [Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

30. Surfaces (Signs, Vending Machines, Tables, etc.)

Cleaning: Surfaces shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks.

Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations. Spill residue and clean-up materials used shall be disposed of properly.

31. Graffiti Removal

Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such methods shall be reported to the CO and the Chief of Environmental Management Service.

32. Resident Rooms

Lessor: _______ Government: _______ Page 11

Patient rooms shall be cleaned routinely following the scheduled outlined below:

a. Daily

1. Showers, toilets and sinks

2. Bathroom floors and walls

3. Bed room floors

b. Weekly

1. Clean vent covers

2. Spot Wash bedroom walls

3. High Dusting

c. Discharge Cleaning & Special Request Cleaning for Resident Rooms

When a patient discharges from the resident program the contractor shall complete all the items listed for daily and weekly for Resident Rooms. They will also use a disinfectant as a second step after cleaning. The following items will be done in addition to the resident room cleaning items:

1. Mattresses

2. Bed frames

3. Inside and outside of all furniture

4. Light covers

33. Offices and other Administrative Areas

Will be cleaned daily

34. Food Service Areas

Food Service Areas will be cleaned after each meal with a deep cleaning each evening after the last meal.

35. Excrement Removal (Human, Bird and Animal)

Cleaning: All steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement while following established safety precautions as outlined in the Center of Disease Control protocols. Knowledge of safety requirements in cleaning areas contaminated by bat, pigeon, or other avian pest excrement is required. The Contractor shall fully train all employees designated to perform these services in accordance with Occupational Safety and Health Administration (OSHA) standards and OSHA approved Federal, State, and local regulations.

36. Policing Outside Areas

a. Policing: All areas including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc., shall be cleared of gum, litter, debris, paper, trash, and other discarded materials.

b. Unimproved Grounds: All areas shall be cleared of trash, debris, and other discarded material each time the native grasses, weeds, etc. are cut.

c. Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded materials.

37. Integrated Pest Management Plan (IPM)

The Contractor shall utilize the Integrated Pest Management Plan for controlling pests and disease to ensure that the landscapes, trees, and shrubs are free of disease and pest infestation.

38. Pressure Washing and Steam Cleaning

This service shall be provided in the interior and exterior of the facility when required. Cleaning: The Contractor shall remove all dirt, debris, residue, gum, grease, and tar from the exterior areas of the building(s) with the approval of the CO and the Chief of Environmental Management Service. Clean-up shall be done in an environmentally sound manner to minimize the amount of waste washed into the storm sewers or onto the grounds.

39. Postal Lock Boxes and Mail Cases

Cleaning: All glass view plates and other surfaces of the lock boxes and mail cases shall be free of dirt, dust, streaks, and spots. Coordination with the CO and the Chief of Environmental Management Service and the postal lock box manager is

Lessor: _______ Government: _______ Page 12 required.

40. Service Calls

a. Contractor shall provide adequate staff to respond to service calls during building(s) operating hours and during the Contractor’s regular cleaning schedule. Historically, custodial related service calls for this building(s) have been _____ hours per month. Contractors shall detail in their Quality Control Plan (QCP) how they will monitor and respond to service calls.

b. Service calls shall be monitored and satisfactorily responded to in a timely manner. The Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO and the Chief of Environmental Management Service.

c. The costs of all service calls shall be reimbursed to the Contractor if the request is outside the building(s) operating hours.

d. The Contractor shall respond to all service call requests (custodial issues, moving, arranging and rearranging furniture within a conference room, special event support, etc.) using building specific service call procedures.

e. Service calls that the CO and the Chief of Environmental Management Service determines to be urgent (spilled water in traffic areas, lack of toilet supplies, etc.) shall be handled immediately.

D. COMMUNICATION PLAN

The Contractor shall prepare and provide to the CO and the Chief of Environmental Management Service a communication plan, detailing how the Contractor plans on using technology (two-way digital communication) to communicate with GSA to receive and respond to service calls, emergencies, status of projects, etc. The plan shall be submitted as part of the bid package for the Government’s review and approval.

01. Protection and Damage

The Contractor shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage. To the extent that relevant conditions or activities are noted but are not associated with the Contractor’s scope, the Contractor shall promptly report such conditions or activities to the CO and the Chief of Environmental Management Service, or to security personnel.

The Contractor shall protect Government’s property, buildings, materials, equipment, supplies, records and data that are within the Contractor’s control against unauthorized access, loss or damage.

The Contractor shall establish a system for on-site work force personnel to report potentially hazardous conditions in the building to the CO and the Chief of Environmental Management Service or other designated Government representatives, regardless of whether the condition is within the Contractor’s responsibility.

The Contractor and Contractor’s employees and subcontractors shall comply with the General Services Administration, ‘Rules and Regulations Governing Conduct on Federal Property’ (as posted in the building), and shall promptly report violations by employees, or as otherwise observed, to the CO and the Chief of Environmental Management Service, or security personnel.

E. SOLID WASTE, TRASH, AND RECYCLING MANAGEMENT

A solid waste/trash reduction and recycling management program, which is part of providing standard services, includes identifying and properly segregating all recyclable materials, composting materials, and Universal Wastes.

The Contractor shall not collect hazardous materials unless specifically contracted to recycle them. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (nickel-cadmium and small, sealed lead acid batteries in electronic equipment, mobile phones, portable computers, and emergency lighting). In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers. The Contractor shall notify the CO and the Chief of Environmental Management Service of any prohibited or unauthorized items observed in the trash receptacles.

01. Solid Waste/Trash Audits

A solid waste/trash stream audit is necessary for all buildings. The Contractor shall verify with the CO and the Chief of Environmental Management Service to confirm whether the building has been audited. Buildings that have been audited do not require re-auditing. A waste stream audit at the building is required to determine the profile (amount and composition) of the solid waste/trash stream; identify efficient methods for the collection, storage, and transfer of wastes for disposal recycling, and composting; determine the right service level for solid waste/trash collection and removal to minimize waste shipments; and obtain a more accurate picture of GSA’s solid waste/trash generation levels in order to comply with Executive Order 13514 solid waste/trash diversion provisions.

02. Extent of Work

At the beginning of a base year contract, the Contractor shall perform a solid waste/trash audit of the building(s). The

Lessor: _______ Government: _______ Page 13

Contractor shall submit the audit findings to the CO and the Chief of Environmental Management Service and Solid Waste/Trash Program Manager for review. Based on the findings, the Contractor shall partner with the Government to set up a solid waste/trash management program that is cost effective and will maximize the amount of waste diverted to recyclers and away from the landfills and incinerators. Contractor will develop a written report and analysis of the conclusions drawn from this audit, including recommendations for improving the economy and efficiency of waste collection, storage, transfer, and disposal (including recycling and composting). Refer to Section J, Exhibit 7, ‘PBS Waste Audits.’ The audit shall be completed and a Report provided to GSA within 60 calendar days of completion of the audit, unless additional time is authorized by the CO and the Chief of Environmental Management Service.

The Government may at its discretion perform solid waste/trash audits and share results with the Contractor. Based on these reports, the Contractor shall partner with the Government to implement best practices solid waste/trash audit recommendations.

03. Solid Waste/Trash Removal and Disposal

All solid waste/trash collected as a requirement of this contract shall be removed from the premises and transported to a solid waste/trash disposal facility that has been certified by the appropriate state agency responsible for solid waste/trash management or by EPA.

04. The custodial Contractor shall provide solid waste/trash removal and disposal services as described herein.

The Contractor shall collect and transport all solid waste/trash and debris to designated locations on the loading dock or other areas (holding areas) for removal from the premises. Holding areas for solid waste/trash accumulation shall be identified by the CO and the Chief of Environmental Management Service. If trash compactors are used at the building, the Contractor shall operate the compactor. The door is interlocked with the compactor and will not operate unless the door is closed. Custodial Contractor shall ensure that the appropriate Contractor personnel receive training in the safe and proper operation of the compactor. Training documentation shall be maintained in the employees training record and made available upon request.

The Contractor shall provide a sufficient number of waste removal containers to accommodate all trash generated between pick-up dates. The CO and the Chief of Environmental Management Service shall approve all container styles, types, and storage locations prior to placement. The Contractor shall be responsible for the delivery, maintenance, repair, cleanliness, labeling, and removal of storage containers and equipment throughout the contract period.