PWS Combined

Performance Work Statement/Page 33 of 33

INTERNAL REVENUE SERVICE

PERFORMANCE WORK STATEMENT

FOR

ARMED GUARD SERVICES

FRESNO CAMPUS

OGDEN CAMPUS

TABLE OF CONTENTS

SCOPE ……………………………………………………………………..………………………………3

4.17 Key Personnel

4.18 Quality Control Plan

6.2.1 Contract Manager

6.2.2 Supervisors

6.4.4 Pre-Employment Drug Screening

7.0 SPECIFICATIONS/QUALIFICATIONS…………………………………………………………………….30

8.0 SPECIAL PROVISIONS……………………………………………………………………………….…...32

1.0 SCOPE

OBJECTIVE:

The objective of this performance-based acquisition is to obtain a contractor to provide armed security guard services in compliance with all terms and conditions of this solicitation and any resultant contract award for the Fresno and Ogden campuses and the assigned post of duty offices.

BACKGROUND:

Fresno, CA Campus

The Fresno Campus serves as a Submission Processing, Field Compliance, and Accounts Management site for processing Federal Tax Returns. Armed Security guard services are required for the main Service Center and the off-site facilities as follows: Fresno Campus, 5045 E. Butler Ave.; Tulare, 1000 N. Mooney Boulevard; Kings Canyon Pavilion, 4867 E. Kings Canyon Road; El Dorado, 1950 G. Street; Compliance Building, 1325 Broadway Plaza, SPIF, 1728 Van Ness, FDC, 1649 Van Ness, and Accounts Management Building (Tower), 855 M. Street.

Ogden, UT Campus

The Ogden, Utah Internal Revenue Service campus consists of 11 buildings within a 5 mile radius of central Ogden, Utah. These 11 buildings range from a DOJ level 2, to a DOJ level 4 building. The largest square footage of the buildings occupied is 457,851 square feet, the main IRS campus building in Ogden, Utah, and the smallest space leased is 13,107 square feet located in the Ogden Center building in down town Ogden, Utah. The addresses for each building are as follows: 1160 West 1200 South; 1973 North Rulon White Blvd; 1001 South 1200 West; 1007 West 1200 South; 2262 Wall Ave.;

105 23rd St.; 2484 Washington; 2380 Washington; 155 31st St., 1100 Country Hills and 1125 West 1200 South.

DEFINITIONS/ACRONYMS

As used throughout this contract, the following terms shall have the meaning set forth below.

Definitions

Contract Manager.

The term “Contract Manager” “Corporate Management and Oversight” means a person designated in writing by the Contractor who has complete authority to act for the Contractor on day-to-day operations during the term of the contract.

B. Contract Personnel.

Contractor's personnel assigned to perform contract services.

Personnel must meet contract qualifications set forth herein (i.e. uniform, appearance, standards of conduct, security clearance, and training requirements, etc.)

C. Contracting Officer (CO).

The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

D. Contracting Officer's Technical Representative (COTR).

The COTR will represent the CO in the administration of technical details within the scope of this contract. The COTR is responsible for inspection and acceptance of performance and such other responsibilities as may be specified herein.

E. Contractor.

The term Contractor as used herein refers to the firm providing the services under this contract.

F. Guardmount.

A briefing and inspection of Security Officer(s) reporting for duty (i.e. change of shift). Officers are briefed on pertinent information pertaining to their assigned post and inspected for compliance with qualification standards (i.e., uniform and appearance standards).

G. Officer's Duty Book.

An instrument containing Post Orders for all posts, Special Orders, Standard Operating Procedures, Memoranda of Instructions, and all other instructions issued to the contractor.

H. Application of Criteria for Deductions.

The instrument used primarily by the Contracting Officer in calculating payment deductions for unsatisfactory performance or non-performance of contract requirements (Exhibit 5).

I. Post.

A station or task to which Security Officers are assigned.

J. Post Orders.

Administrative manual defining routine and standard procedures for handling situations and matters pertaining to posts and Security Officer requirements.

K. Productive Staff Hour.

Actual working time security officer performs post duties. Does not include time for breaks, guardmount or walk-time.

L. Project Manager.

A representative of the contractor with the authority to make any no-cost contract technical decisions, or special arrangements regarding this contract; and, responsible for the overall management and coordination of this contract acting as the central point of contact with the Government, and such other responsibilities as may be specified herein.

M. Quality Assurance (QA).

A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

N. Quality Assurance Evaluator (QAE).

The Government employee responsible for monitoring the Contractor’s performance.

O. Quality Control (QC).

A method used by the Contractor to control the quality of goods and services produced.

P. Short-term requirements.

Defined as productive staff-hours ordered in accordance with contract terms for an anticipated period not exceeding a 31consecutive day duration.

Q. Supervisor.

The term “Supervisor” means a person designated in writing by the Contractor and approved by the COTR who has the authority to supervise the Contractor employees who work on site.

R. Urgent requirements.

Defined as productive staff-hours ordered in accordance with contract terms to be provided on an accelerated delivery basis prior to the allotted time. Delivery Schedule. NOTE: URGENT REQUIREMENTS DO NOT APPLY TO THE GOVERNMENT'S INITIAL ORDER FOR PRODUCTIVE STAFF-HOUR REQUIREMENTS. Initial order for productive hours is anticipated to begin no earlier than 30 days following contract award, unless mutually agreeable between the government and contractor.

S. Walk-Time.

Time required for posting, checking in to collect/return weapons, and relief of contract personnel.

Acronyms

CCTV Closed Circuit Television

CONTRACTOR REQUIREMENTS

The Contractor shall provide, operate, manage, and maintain an armed uniformed protective security force, 24-hours a day, 7-days per week, 365 days per year, including holidays for the physical protection of the Fresno and Ogden campuses. The Contractor shall provide the required number of security officers and supervisors to properly perform the specific duties outlined in the Guard Post Assignment Record (Post Orders), Exhibit 1 - 2 for each post. The COTR may make technical/administrative revisions to Post Orders to provide clarity and avoid misunderstanding; however, the CO must make formal changes that permanently change the terms of the contract through a written modification. No post shall ever be left unattended without prior approval from the onsite COTR.

The Contractor shall monitor all security systems, which include interior and exterior intrusion detection systems, entry access control systems, fire alarm, and CCTV surveillance systems. Fresno, CA and Ogden, UT campuses require a minimum of two officers to be stationed in the Security Console to monitor the security systems 24-hours a day, 7-days per week, 365 days per year, including holidays. The IRS will conduct tests, complete inspections, provide preventive maintenance and repairs to the Government-owned/leased security systems, and keep all Government-owned/leased security systems in optimum operating condition.

The Contractor shall provide relief guard(s) on all shifts, weekends and holidays for each employee on an authorized break or lunch in accordance with the fixed guard post requirements. No other officer or supervisor post may be used for providing lunch or break periods.

The Contractor shall provide routine and emergency protection and security support services in accordance with the contract, Post Orders, Officer’s Duty Book, Occupant Emergency Plan, Special orders via memorandum and national standards. In the event of conflict(s), the contract takes precedence over the other documents. The Contractor shall also provide security officers to ensure that critical (agency) resources are protected. The Contractor shall remain abreast of current issues, trends, laws, regulations, and technologies.

The Contractor shall ensure all duties are performed in accordance with the Guard Assignments/Post Orders and Special Orders. Post Orders must be maintained at each guard station/post and are meant to define and provide details for the basic work performed at each post, including the exact hours of duty.

In addition, the Contractor shall comply with the following regulations and policies: Rules and Regulations Governing Public Buildings and Grounds: Title 41, Public Contracts and Property Management, dated July 1, 1999, Code of Federal Regulations, Subtitle C – Federal Property Management Regulations System, Chapter 101, Part 101-20, Management of Buildings and Grounds, Subparts 101-20.300 through 101-20.315 at http://www.access.gpo.gov/nara/cfr/.United States Code, Title 18, Section 930, Possession of Firearms and Dangerous Weapons in Federal Facilities http://www4.law.cornell.edu/uscode/18/930.html.

The Contractor shall provide security force management, supervisors, and officers appropriate levels of training and certification standards specified in this contract (Exhibit 6).

A report of completion of all required training, including IRS training and testing, shall be submitted by the Contractor for each employee (Exhibit 5). The training should be completed prior to an employee beginning work as a guard under this contract. If the Contractor retains prior officers who worked for the incumbent Contractor, the initial training is required. False statements on any report regarding the completion of training are punishable by fine or imprisonment under U.S. Code, Title 18, Section 1001.

The Contractor shall provide continuous assessment and evaluation to identify security weaknesses and vulnerabilities and provide problem identification notification and recommended corrective action to the COTR via email within 1 day.

The Contractor shall provide qualified, trained, replacement security personnel for emergency purposes (i.e. sickness) to start within 1-hour of the regular tour of duty.

The Contractor shall ensure all officers and supervisors performing onsite duties are certified, and in compliance with all current firearms suitability, licensing, and permit requirements for the state in which they are contracted to work.

The Contractor shall establish procedures to ensure all operations are performed in a safe manner. The Contractor shall establish and maintain a Quality Control Plan that ensures the requirements of the contract are being met based on standard commercial practices and are acceptable to the Government .

The Contractor shall ensure that all officers working under this contract have successfully passed all screening processes required under this contract.

The Contractor shall ensure all officers are in good health and physical condition and able to protect themselves and others, as well as withstand sudden physical exertion to include the ability to give chase, restrain and detain suspects and violators. Officers will be thoroughly briefed on the legal limits regarding the “Use of Force” up to and including “Use of Deadly Force” for the state in which they provide security guard services. The document will be signed and dated by the guard and contract management certifying the policy was briefed to the guard by a security contract supervisor/manager on the date reflected and the guard completely understands Use of Force Policy stated therein.

The Contractor shall ensure that all Contractor employees maintain a neat appearance in accordance with DHS FPS Policy Handbook PBS P 5930.17C, Chapter 22, Grooming, Uniforms, and Awards. The Contractor shall ensure all officers are in proper uniform (including insignia, accessories, and equipment) throughout their tour of duty. Jewelry, other than described in this contract, shall not be worn. Supervisors and officers who are not in proper uniform may be replaced at the discretion of the COTR, or appointed representative, who shall notify the Contractor’s onsite manager.

EYEGLASSES – Only prescription eyeglasses may be worn with the uniform. Sunglasses or dark-tinted glasses shall not be worn inside buildings, except upon the written recommendation of a physician.

FACIAL HAIR – Beards are not permissible. The face shall be kept clean of facial hair except for a mustache, if desired. Refer to the DHS FPS Policy Handbook PBS P 5930.17C, Chapter 22, Grooming, Uniforms, and Awards for further information regarding mustaches.

The color of the Contractor’s guard force uniforms shall be a color in general use by large guard or police organizations. All employees performing under this contract shall wear the same color and style of uniform; however, the Contractor is not regulated to wearing same length of sleeve on uniform.

Uniforms and equipment shall be purchased new; however, replacement uniforms shall be like new throughout the contract period.

The uniforms shall be maintained in a neat, clean, and pressed appearance while guards are on duty. Contractor employees shall be in a complete uniform at all times while on duty. Employees who are not in the prescribed uniform may be replaced.

The Contractor shall, prior to the contract performance date, notify the COTR that the uniforms and equipment items specified in PBS P 5930.17C have been issued to each contract guard officer. A sufficient quantity of uniform items shall be issued to ensure that each guard is in proper uniform while on post.

The COTR is responsible for inspecting the uniforms furnished under this contract to ensure compliance with the standards contained in PBS P 5930.17C. Any disputes regarding application of the standards shall be referred to the CO.

Contractor employees shall be in a complete uniform at all times while on duty. Contractor employees who are out of uniform more than twice may be subject to permanent removal from the Contract. If a Contractor employee is removed from duty for failure to be in uniform, deductions may be taken (Exhibit 4).

The Contractor shall equip each armed security guard on duty with supplementary equipment, including, but not limited to notebook, pen, pencil, flashlight with replacement batteries and bulbs, flashlight holder, traffic control safety apparel (reflective vests, gloves, etc.), and inclement weather clothing (raincoats, cap covers, overcoats, overshoes, gloves, etc.) All inclement weather clothing must be identical in style and color for each guard. Armed security guards shall not be permitted to provide themselves with any unauthorized supplemental or personal equipment such as chemical agent devices, concealed firearms, knives, or any other such unauthorized equipment. The use of personal electronic devices, such as cell phones, pagers, and ipods, are strictly prohibited while on duty.

CONTRACTOR DELIVERABLES

UNIFORMS/EQUIPMENT:

The Contractor shall provide the uniform type as prescribed and in effect for DHS Federal Protective Officers, as shown in applicable DHS FPS Policy Handbook PBS P 5930.17C, Chapter 22, Grooming, Uniforms, and Awards. A copy of PBS P 5930.17C can be obtained from the COTR.

Firearms/Ammunition – The Contractor shall provide and maintain sufficient licensed firearms and ammunition to equip each guard and supervisor with a licensed weapon while on duty. Personal firearms shall not be used. All firearms shall be licensed in the state where the facility is located. A licensed gunsmith, in writing, must certify all firearms safe and accurate. The COTR is responsible for ensuring the firearms furnished comply with the requirements outlined herein. In the event of a dispute regarding whether firearms meet the requirements, the CO or COTR will make the final decision. Once approved by the COTR, firearms may not be removed from the premises unless authorized in writing by the COTR.

The Contractor shall ensure firearms remain on the premises and are stored in a safe or vault that complies with the Government’s standards for storage of weapons.

Ammunition: Fresno, CA and Ogden, UT Campuses

Firearms shall be 9mm, standard police service-type semi-automatic, capable of firing 147-grain hollow-point ammunition or hollow-point ammunition recommended by the manufacturer.

Ammunition shall be factory load only-no reloads. The Contractor shall replace ammunition with new factory-loaded ammunition every 12 months. Provide written documentation to COTR when ammunition is replaced.

The Contractor shall provide sufficient ammunition to equip each firearm with 3 filled 10-round clips.

The Contractor shall account for all firearms and ammunition daily on a form approved by the COTR. If any weapons or ammunition are missing from the inventory, the COTR shall be notified immediately.

The Contractor shall ensure that firearms are properly cleaned and oiled as necessary, especially after exposure to inclement weather and regular firearms qualification and not less than once every 2-weeks to assure optimum operating conditions. Each assigned Firearm will be inspected for proper maintenance and cleaning by the Contract Manager on a random basis, but not less than once every two weeks. This inspection will be documented certifying the inspection and proper maintenance and serviceability of all assigned weapon on the date stated. A weapon deemed unserviceable will not be issued until it is properly repaired and certified for use. Firearms will be inspected by the COTR or designated representative for proper cleaning and documentation of serviceability. The Contract Manager will inspect and certify all ammunition at least once a month, in a document provided to the COTR, stating the ammunition is in serviceable condition, the correct caliber and type authorized, and not more than one year old.

4.2.4.1 Loading, unloading, and cleaning of firearms shall only take place in authorized designated areas using a weapons clearing barrel. Weapons shall not be unloaded or cleaned while guard is at an assigned post. Written loading and unloading procedures must be posted in plain view in the immediate proximity of the loading and unloading area and must clearly state the proper and safe firearms handling, loading, and unloading procedures to ensure safety and prevent an accidental firearms discharge. Automatic firearms will be carried with the safety on, magazine inserted, and no round in the weapon.

4.2.4.3 A daily log will be established to verify that each firearm has been cleaned.

The Contractor shall provide safes/vaults for the storage of firearms and ammunition for each location where firearms are issued or exchanged. Safes/vaults must meet Agency requirements and be approved for the storage of firearms and ammunition. The COTR is responsible for approving the safes/vaults prior to usage. Contract supervisors and guards shall make accurate receipt and return entries. Except when issuing or returning ammunition or firearms, each safe/vault shall remain locked at all times. The Contractor shall be responsible for having the combination of each safe/vault changed at least once every 6 months, or more often if circumstances warrant and within 24 hours of the transfer or termination of any employee with knowledge of the combination or if the combination is compromised.

4.2.6 The contractor shall provide a complete listing of licensed firearms by serial numbers and by each safe location to the COTR prior to beginning performance under this contract. These lists shall be kept current through the terms of the contract and posted within each firearm’s safe. A copy of updated weapons rosters will be provided to the COTR within one working day of the weapons status change.

4.2.7 The Contractor shall submit Certificates of Firearms Training to the COTR, certifying that each contract employee was fully trained (Exhibit 9) in the safe handling and use of firearms and ammunition prior to scheduling an employee for work under this contract. Failure to maintain current qualifications will result in the immediate removal of the officer from duty.

The Contractor shall obtain and maintain on file a valid State issued Guard and Weapons Permits for each officer for the state in which they are employed. A copy of these permits/licenses shall be provided to the COTR at least five working days prior to the anticipated assignment date of any individual. The Contractor shall ensure that his/her employees have all permits/licenses in their possession at all times while on Government premises. Failure to obtain and maintain a valid state permit will result in the immediate removal of the Officer from duty.

OTHER DELIVERABLES

The Contractor shall provide all official bonds required and pay all fees or costs involved or related to the authorization for arming all employees engaged in providing onsite services specified under this contract.

The Contractor shall submit the Government-provided Contract Guard Inspection Report (Exhibit 10) to the COTR weekly to certify that the contract requirements were performed.

The Contractor shall submit a complete employee-training plan (outline) to the COTR within 10 days after receipt of the award notice (Exhibit 11).

The Contractor shall submit a copy of employee drug testing plan for approval by the COTR within 10 days after receipt of the award notice.

The Contractor shall submit all required Cardio Pulmonary Resuscitation and first-aid certifications for each officer to the COTR. The Contractor shall ensure that all certificates are in accordance with the requirements of the American Red Cross and/or the American Heart Association.

The Contractor shall ensure all officers are trained in all required Cardio Pulmonary Resuscitation (CPR) and First Aid in accordance with the requirements of the American Red Cross and/or the American Heart Association. The Contractor shall provide protective gloves and CPR masks for each officer.

The Contractor shall prepare required reports on accidents, fires, bomb threats, unlawful acts, etc. and provide these reports to those officials specified by this contract, by post orders, or by the COTR within 8 hours of occurrence.

The Contractor shall submit a Standard Form 78, Certificate of Medical Examination, or equivalent, for each officer performing services under this contract to the COTR prior to entry on duty (Exhibit 13).

The Contractor shall provide patrol vehicles and equipment as described in Exhibit 14 & 15. The COTR is responsible for ensuring the vehicle(s) furnished under this contract comply with the requirements outlined herein. In the event of a dispute regarding whether vehicle(s) meet the requirements, the CO/COTR shall make the final decision. Additional patrol equipment, not required by this contract, shall not be used unless prior approval is granted by the COTR and CO. Refer to Exhibit 4 regarding deductions for vehicle downtime. All contract security motor vehicle operators must have a valid and current state issued operator’s license in their possession when operating a motor vehicle on government property.

The Contractor shall bear all costs for the operation and maintenance of vehicle(s), including all license and insurance fees. All insurance policies shall, at a minimum, meet the State Department of Motor Vehicles requirements for the state in which they are being operated.

The contractor shall be responsible for parking fees and/or arrangements for security officers at certain downtown posts where parking is not available.

Each vehicle shall be equipped with hard-wire amber, rotating emergency roof-light, a drivers side mounted spot light, and distinctive markings of the company. The vehicle(s) shall be equipped with a fully stocked and up-to-date first-aid kit and a properly mounted dry chemical fire extinguisher.

Contract supervisors will inspect vehicles each shift to ensure they are safe to operate and all equipment is present and functioning properly. In the event a patrol vehicle is deemed unsafe or is temporarily inoperable, due to maintenance, etc., an equivalent, fully operational, substitute vehicle shall be provided by the Contractor within four hours. Contract supervisor shall ensure vehicles are cleaned each shift.

The Contractor shall provide sufficient numbers of portable radios, standard carrying cases, batteries, and battery chargers to equip each officer and supervisor while on duty. The Contractor is responsible for all maintenance and repair of portable radio equipment.

Radios shall be tuned to 414.9000 MHz UHF Frequency, Repeater frequency 414.900 MHz RX. All to be equipped with a minimum of 3 frequency channels.

Radios shall be equipped with clip-on microphones for easy and safe two-way communications.

The Contractor shall provide and maintain one cell phone for use at Post 28 on the Fresno, CA campus to accommodate communication with customers.

The Contractor shall designate and provide the name, telephone number, and address of the Contract Manager and on-site shift supervisors, in writing, simultaneously to the CO and COTR within 7 work days after award of the contract. Any changes or substitutions to these key personnel are prohibited without prior written approval of the CO and notification of the COTR.

The contractor will be reimbursed for the time their guards are required to spend in court as party or witness to incidents occurring in the performance of duty under this contract. Guards required to perform duties in this capacity are to be compensated at their normal rate of pay for the entire period that they are required to be present for court proceedings, to include time spent waiting for both the case to be called and waiting to give their testimony.

The Contractor shall provide to the COTR, one Form I-9 Employment Eligibility Verification, and one Form 13340 Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act for each contractor and subcontractor personnel proposed to work on the premises under this contract. Cases will be opened via ABIS by COTR (using basic information – name, date of birth, place of birth, home address, telephone number and applicants email address). Applicants will be invited into ABIS via email by Personnel Security to complete their NBIC background application electronically. Applications will be transmitted electronically and hard copies of the signature pages will be mailed or faxed to NBIC with original signatures. The request for background investigation and completed forms shall be submitted to the COTR 40 days prior to employment.

Each employee must be cleared for suitability every 5 years. The Contractor shall provide to the COTR documentation stating all contractors and subcontractor personnel proposed to work on the premises under this contract have undergone suitability investigation before he or she is eligible to work on the premises of each campus.

4.17 KEY PERSONNEL:

The Contractor shall, prior to the contract performance date, submit a copy of the Key Personnel Resume for contract security supervisory personnel and all back-up supervisory personnel to be performing duties under the contract [Sample format can be found in Exhibit 16].

Supervisory and guard work schedules shall be prepared by the Contract Manager, reviewed and approved by the COTR, and will be posted in work areas at 5-week intervals. Changes to work schedules shall be posted in work areas in sufficient time prior to scheduled change to assure that employees affected by the change in duty hours are properly notified. The Contractor is prohibited from making changes or substitutions in the following key personnel assignments unless the prior written approval of the IRS COTR is obtained. Failure to comply with this requirement will result in nonpayment for any unauthorized key personnel changes.

The duties of some posts require that a guard not leave the post until properly relieved. Where this is required, it will be specifically stated on the GSA Form 2580, Guard Post Assignment Record. Refer to required post hours, Exhibit 1 & 2.

With the exception of the security supervisors, the COTR reserves the right to exercise a post rotation requirement, at their discretion, to ensure security officers working posts, are proficient and familiar with all posts duties, associated equipment, and procedures.

4.18 QUALITY CONTROL PLAN

The contractor shall establish a complete Quality Control Plan to assure the requirements of the contract are provided as specified. Within ten (10) days after award, the successful contractor shall submit a copy of the Quality Control Plan to the COTR for approval. The plan shall include, but not limited to the following:

An inspection system covering all the services

Quality Control Checklists for conducting inspections which shall include each and every operational aspect of the contractor's operation as well as every task required to be performed under this contract.

A system for identifying and correcting deficiencies in the quality of the service and the performance requirements will be maintained and managed to ensure quality service.

Inspection reports shall be prepared and approved in accordance with the contractor's procedures. These reports shall remain on file at the contractor's on site offices in sequence by inspection date for all inspections made during the entire contract period. Follow-up reports shall be prepared and maintained in the above manner. Reports shall be made available to the IRS during the term of this contract upon request.

GOVERNMENT FURNISHED MATERIALS, EQUIPMENT,

AND SERVICES

All property and items furnished by the Government/IRS under this contract shall remain the property of the Government/IRS. Upon termination of the contract, the Contractor shall render an accounting of all such property and items that have come into their possession under this contract. All equipment issued by the Government/IRS to the Contractor will be issued on GSA Form 1025, Receipt of Property or equivalent form (Exhibit 17). Any property furnished by the IRS to the Contractor which is lost or damaged, resulting from improper use or negligence by the Contractor’s employees, shall be repaired or replaced by the Government/IRS and the cost of such repairs or replacement shall be deducted from the Contractor’s invoices. The Contractor shall take all reasonable precautions, including those provided by the IRS and in accordance with sound industrial practices, to safeguard and protect Government/IRS property, items, and facilities. Any malfunctions of any IRS equipment used by the Contractor shall be reported to the COTR. The Contractor shall not undertake the repair of any Government/IRS furnished property. If the Contractor undertakes any repairs of Government/IRS furnished property, the Contractor shall be liable for all damages and all repair costs. The Government shall furnish the following materials, equipment, and services:

Electrical and mechanical equipment, operating procedures, maintenance manuals, and training guides for the fire alarm system, intrusion/surveillance systems, and closed circuit television system.

Security Post Orders.

All repair and maintenance of security/intrusion detection systems.

Use of medical facilities (when available) for emergency purposes.

Building utilities and custodial services in accordance with established building operational procedures.

As appropriate to complete the work required by the Contract, all building keys, proximity cards, parking decals, and identification badges.

Complete Officer’s Duty Books. The Contractor will subsequently be responsible for posting changes/updates to the Officer’s Duty Books. Books shall contain only those items pertinent to that specific post. Books shall not be removed from the IRS premises, reproduced, or copied unless authorized, in writing, by the COTR.

IRS will provide, in writing, all details, procedures, and instructions necessary for proper performance at each post (Post Orders). All Post Orders will be signed and dated by the COTR. If the Contractor fails to work the required hours or fails to perform the required duties, deductions will be taken. Continued failure may result in contract termination (Exhibit 4). A summary of each guard post is shown in Attachment 1 & 2. The Contractor will subsequently be responsible for posting authorized changes/updates to the Post Orders immediately, but no later than eight hours of notification or receipt.

Appropriate telephones, as deemed necessary by the IRS, for the conduct of official IRS business under this contract.

Complete Occupant Emergency Plan (OEP). The Contractor will subsequently be responsible for posting changes/updates to the OEP.

All reports and forms required, prescribed, or approved under the contract.

The Government will provide training/orientation on the Government supplied systems.

Building utilities, facilities, and services will be available to the Contractor in accordance with established IRS operational procedures. This includes the use of concession facilities, credit unions, restrooms, when and where available.

Guard office and office equipment, as available and as deemed necessary by the IRS, to include magnetometers, x-ray machines, and CCTV monitoring equipment.

Classrooms, scheduled in advance, for Contractor training onsite.

One copy of the “Contract Guard Information Manual” covering the IRS training subjects4. This textbook will be provided to the Contractor shortly after award. The IRS training should be coordinated with the COTR.

One copy of the applicable chapters of the GSA, PBS handbooks or other similar publications.

Radio frequency(ies)

Reports and forms required, prescribed or approved under the contract.

5.20 After contract award, but prior to performance, the Contractor shall coordinate a facility orientation through the COTR for the purpose of familiarizing the Contract Manager and other designated Contractor personnel with required operations.

PERSONNEL SPECIFICATIONS/REQUIREMENTS

To be eligible to perform under this contract, each contract employee must meet the following education, experience, medical, physical fitness, and security requirements. In the event of a dispute between the Contractor and IRS over prospective employees’ qualifications, the COTR will make the final determination. Should the Government increase the number of guard posts, requiring an increase in the number of positions, such employees assigned shall also meet or exceed the specified qualifications.

EDUCATION/EXPERIENCE – Each employee must possess a high-school diploma or equivalency and have 2 years of security experience demonstrating the following:

The ability to fluently speak, comprehend, write, and read in English.

The ability to meet and deal with the general public.

The ability to read, understand, and apply printed rules, detailed orders, instructions, and training materials.

The ability to maintain poise and self-control under stress.

The ability to construct and write clear, concise, accurate, and detailed reports.

Any type of military service, as evidenced on DD Form 214, may be credited toward meeting certain requirements, but military itself is not required.

All Contractor employees shall be a minimum of twenty-one (21) years of age. Age requirements waived for veterans of military service.

POSITION DESCRIPTIONS/REQUIREMENTS

CONTRACT MANAGER – The Contractor shall furnish a Contract Manager that meets the qualifications set forth herein:

CORPORATE MANAGER AND OVERSIGHT

The Contract Manager shall have the authority to accept notices, inspection reports, and all other correspondence on behalf of the Contractor. The Contract Manager shall be the single point of contact through which all Contractor/Government operational communications are exchanged and technical direction shall flow except in an emergency. During an emergency, the contact person shall be the supervisor on duty. The Contract Manager shall receive and execute, on behalf of the Contractor, such technical direction as the COTR may issue within the terms and conditions of the contract. The Contract Manager shall act for the Contractor under circumstances requiring immediate attention. The Contract Manager shall meet all requirements for supervisors, including training.

The Contractor shall ensure that the COTR can contact the Contract Manager at all times during his/her scheduled work hours.

The Contract Manager shall not perform duties as a supervisor or guard on this contract.

The Contractor shall ensure that an alternate Contract Manager is available to respond to inquiries of the COTR when the Contract Manager is absent because of illness, vacation, or any other reason. The alternate Contract Manager shall meet all the specified contract requirements for the Contract Manager category as stated above.

Complaints will be handled effectively and timely in a manner that provides proper disposition and satisfaction for the customer.

SUPERVISORS – Contract supervision is critical; therefore, a Supervisor must have the capability to act and make decisions independently, must be an individual of integrity who displays a mature attitude and exercises good judgment. A Key Personnel Resume [Exhibit 16] shall be completed for each supervisor within _7_ workdays after award of the contract and a copy shall be provided to the COTR. The Supervisor’s duties include, but are not limited to:

Verifying guard sign-in/out procedures

Briefing incoming officers on current activities

Guard post checks, conducting no-notice, COTR-approved security exercise scenarios, at a minimum of once per shift, per week, ensuring all guards are fit for duty, guard required equipment is operable, guards know and understand their post orders/duties, and reporting procedures, duress words (a simple locally devised method for guards to communicate a duress situation) and authentication codes (locally devised methods to authentication a transmission or confirm a security status/suspect duress situation, etc). (contact COTR for a copy of the Concept of Operation to implement duress words and authentication codes), and response procedures, etc. Supervisors will inspect each guard daily at guardmount.

Ensure Supervisors and assigned Guards respond to emergency situations using proper tactics, techniques, and procedures within established time constraints. Supervisors shall not perform officer’s duties while assigned as a supervisor.

6.2.2.5 The Contractor shall provide the following

Administrative duties:

STANDARDS OF CONDUCT – In performance of their duties, all guards, supervisors, and Contract Manager shall adhere to standards of conduct and performance as set forth in 41 CFR 101-20.3 (made part of this contract by reference.)

MEDICAL AND PHYSICAL FITNESS REQUIREMENTS

GENERAL

The Contractor shall ensure that all contract employees assigned to work under are well proportioned in height and weight and are physically able to perform all duties required by the contract.

All contract employees must be in good health without physical defects and/or psychological abnormalities that would interfere with the performance of contract duties. All prospective contract employees must undergo a pre-employment medical/physical examination. A licensed physician shall administer examinations. All guards (productive and supervisory) must meet the health certification requirements listed. No guard shall be permitted to work under the contract until this certification has been submitted to and approved by the COTR. Failure by a guard to meet any of the required medical qualifications may result in the guard being disqualified from performing under the contract. Where there is a disqualifying factor noted, the examining physician must provide a written, signed opinion as to why the existence of the factor will not interfere with the performance of the guard under the contract. In such cases, notwithstanding the physician’s signed opinion, the COTR shall make the final determination regarding the contract employee’s suitability to work under the contract. Documentation by a physician of a disqualifying factor, without a written medical opinion as to the contract employee’s suitability to perform under the contract, shall automatically result in the guard’s disqualification.

Medical examinations are valid for a period of 3 years from the date of issuance. Upon expiration, a new medical examination must be provided under the same guidelines stipulated in this section (Exhibit 13).

The Contractor is responsible for all costs associated with obtaining the medical evaluation and drug screening for each contract employee, with the exception of Government Requested Drug Screening as described below. All costs must be factored into the offering price.

MEDICAL STANDARDS – All contract employees must meet the following medical standards:

VISION – Applicant must have binocular vision and must not test less than 20/20 (Snellen). Corrected vision must not test less than 20/20 in one eye and 20/40 in the other eye. An applicant who has undergone corrective eye surgery procedure to correct his/her vision to an acceptable level will be considered medically qualified for this position. Applicant must be able to distinguish basic peripheral vision and must not be colorblind.

HEARING – Applicant must be able to hear ordinary conversation at 20-feet and the whispered voice at 10-feet with or without the benefit of artificial hearing devices. Using an audiometer for measurement, there should be no loss of 30 or more decibels in each ear at 500, 1000, and 2000 CPA levels.

SPEECH – Applicant must be able to speak English clearly and distinctly. Diseases or conditions resulting in indistinct speech patterns are disqualifying.

EXTREMITIES AND SPINE – Applicant must have no deformities or diseases of the extremities or the spine that interfere with the full performance of duties. Deformities or diseases that interfere with the full performance of duties are disqualifying.

RESPIRATORY SYSTEM – Applicant must have a healthy respiratory system. Any chronic diseases or conditions affecting the respiratory system must be documented by a physician and controlled by medication in order to be medically qualified.

CARDIOVASCULAR SYSTEM – The following conditions are disqualifying:

Organic heart disease (compensated or not.)

Hypertension with repeated readings of 160 or over systolic and/or 100 or over diastolic.

Symptomatic peripheral vascular disease and severe varicose veins.

GASTROINTESTINAL TRACT - Applicant must have a healthy gastrointestinal tract. Any disease or condition of the gastrointestinal tract that requires restricted or rigid diets, including an ulcer active within the past year, is disqualifying.

GENITOURINARY TRACT – Applicant must have a healthy genitourinary tract. Any chronic, symptomatic disease that interfere with the full performance of duties is disqualifying.

HERNIAS – Any inguinal or femoral hernias, with or without the use of a truss, are disqualifying if they interfere with the full performance of duties.

DIABETES – Diabetes, the condition of which is controlled by diet, insulin, or other prescription drug, must be supplemented by a medical doctor’s statement of fitness for work as part of the medical examination.

PHYSICAL DEMANDS

Contract employees are expected to be physically able to perform the following functions in the performance of their assigned duties:

Frequent and prolonged walking, standing, sitting, and stooping;

Occasional running or sprinting; and, Subduing violent or potentially violent individuals.

Physical stamina in all of its forms (endurance, temperature, climate, etc.) is a basic requirement of this position. Individuals deemed incapable of meeting the physical requirements of their assigned position will be removed from the contract.

The Contractor shall be responsible for encouraging and promoting employees assigned to this contract to maintain an ongoing and regular program of physical fitness at no cost to the Government.

PRE-EMPLOYMENT DRUG SCREENING

As part of the medical examination, all contract employees must submit to an initial urine drug screening that tests for the following 5 substances:

Marijuana metabolites

Cocaine metabolites

Opiate metabolites

Phencyclidine

Amphetamines

Drug screening methodology shall conform to the U.S. Department of Health and Human Services Substance Abuse and Mental Health Services Administration (SAMHSA) “Mandatory Guidelines for Federal Workplace Drug Testing Programs.” These guidelines can be accessed via the Internet at http://wmcare.samhsa.gov/. The Contractor is urged to utilize one of the laboratories listed on SAMHSA’s “Current List of Laboratories Which Meet Minimum Standards to Engage in Urine Drug Testing of Federal Agencies,” which is also accessible via the Internet at the above address. The listing is updated on a monthly basis. If the Contractor chooses to use a laboratory not shown on SAMHSA’s current list, the Contractor is strongly advised to verify whether the laboratory’s methodology conforms to SAMHSA’s guidelines prior to utilizing that laboratory to perform drug screenings.

Other drug testing methods (hair, sweat patch, etc.) are commercially available, but are not acceptable for the purposes of this contract due to widely varying standards of testing and laboratory results. However, if SAMHSA does issue guidelines on alternative drug screening methods, the contract will be modified to permit the use of those methods.

The presence of a positive reading for any of the above substances, over the designated cutoff level for that substance, shall automatically disqualify an applicant from working under this contract. Since most drugs are metabolized within a short period of time (from several hours to several days), the Contractor shall not permit any applicant to take multiple tests in order to receive an acceptable reading.

The Contractor is responsible for all costs associated with obtaining the medical evaluation and drug screening for each contract employee. All costs must be factored into the offering price.

CONTRACTOR REQUIRED DRUG SCREENING

The Contractor shall perform random drug testing of their employees at a minimum of 3 employees per quarter. The Contractor shall submit a copy of a drug test plan to be approved by the COTR.

GOVERNMENT REQUESTED DRUG SCREENING

The COTR shall have the express right to request random urine drug screenings at any time during contract performance. Random screenings shall be initiated by the COTR drawing a name from a container that has the names of all guards on duty at the time of the drawing. A representative of the Contractor shall be in attendance at the drawing. Tests will be conducted at an appropriate facility of the Government’s choosing. Each random screening shall follow the guidelines described in Pre-Employment Drug Screening above.

Contractor employees who undergo either random or targeted urine drug screenings may continue working under the contract until the results have been provided to the Contractor. In the event the results are positive, the Contractor shall immediately and permanently remove the contract employee(s) from the contract and immediately inform the COTR and CO of the result(s) and action(s) taken. Since most drugs are metabolized within a short period of time, the affected contractor employee shall not be authorized to take additional tests to achieve an acceptable reading. The Contractor shall bear all expenses relating to drug testing for employees.

SECURITY/SUITABILITY INVESTIGATION REQUIREMENTS

If the CO or COTR receives an unsuitable report on any employee after processing Form FD-258 Fingerprint Card, SF-86 (EG) Questionnaire for National Security Positions, I-9 U.S.